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AskNicely Reviews
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Anonymous Reviewer
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Jared A.
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Sean C.
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Maria Y.
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Cheryl Y.
AskNicely users...
99 reviews
Recommended
Anonymous Reviewer
Verified reviewer
Computer Software, 201-500 employees
Used weekly for 6-12 months
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Love that we're getting fast actionable insight from our customers through NPS. Helps us segment our market and focus on our customer advocates
NPS isnt the best indicator of success. Customers don't like to do it and European clients have a different interpretation of success
Maria S.
Hospital & Health Care, 201-500 employees
Used daily for less than 6 months
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Ask Nice.ly is quick and simple. Responses are quick and simple to view. Nothing complicated and that is a huge plus. My responses can be sent out manually or I can schedule them,.
Simple and to the point.
I do not like that you can publish a response right from the comment and score. What if it gets accidentally hit ...ahhhh!
Anonymous Reviewer
Verified reviewer
201-500 employees
Used weekly for 6-12 months
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Helps us see how we are doing on a user experience level with actionable results which help us with future product planning.
The dashboard can be cluttered with too much information at times which forces us to do some heavy scrolling to get to what we want to see.
James C.
Verified reviewer
Restaurants,
Used weekly for 6-12 months
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Feedback from users in a simple way.
The reply function was good. Simple setup. Good customer service team. Although not operating on UK hours.
Don't allow you to pause and re-start. Limited number of emails sent. Value for money. Quite expensive for 500 emails.
Ebona M.
Used weekly for 6-12 months
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I had little to no training in AskNicely and I was able to easily grasp how to use it and where to find certain features.
To really capitalize on your clients and optimize your partnership or convert users to ambassadors you need to cough up some money.
Sam R.
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It puts one of the - if not the most - important metrics front and center. It integrates easily into the systems we use including Intercom and Slack. This integration allows us to be more responsive and take action in real-time. The website embeddable widget is sweet too! The onboarding and migration were a breeze. The customer service team proactively reached out to us with minor tweaks to our settings to improve our success rate. Go figure! Real world personalized service in this day and age? I would highly recommend AskNicely on it's solution alone! Don't hesitate - you won't regret it.
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McKenzie H.
Computer Software, 51-200 employees
Used weekly for 6-12 months
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Our success is measured by churn and NPS - it's great to know where our product stands. I also talk about the findings from these reports a lot during recruitment!
It's quick and simple to use. I find it easy to find what I'm looking for and like the weekly reports.
No cons were added to this review
Lisa T.
Verified reviewer
Telecommunications, 11-50 employees
Used other for 6-12 months
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Great product and does what it should at a good price point.
Automation used for this tool is great as it really allows you to gather more (positive) reviews fast! SMS and auto-reminders, are great features.
Can take time to set up, but no complaints.
Merita V.
Information Technology and Services, 51-200 employees
Used weekly for 6-12 months
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The information it provides, the whole process, the concept is great, the UI is clear and simplified.
Navigating is not always as clear as it should be, thought it might be how our admin sets up the filters.
Ashley T.
Used daily for 6-12 months
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The ability to edit comments and post only the ones that are positive and that will help our company.
Having to scroll to the next available comment EVERY time you ask someone if you can publish their comment and the page gets refreshed.
Anonymous Reviewer
Verified reviewer
Marketing and Advertising, 51-200 employees
Used weekly for 6-12 months
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Pretty easy to get set up and use. Really useful to gather data about client satisfaction to improve the services your company offers.
It is a bit limited in what it provides.
Olivia T.
201-500 employees
Used daily for less than 6 months
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The ability to randomly survey customers on an on-going basis during a course of time was the main reason we purchased this product, which it does well. Customer support has been extremely helpful to work through issues. Responding to those who take the survey through the platform is helpful. Since we use Hubspot, the integration is extremely helpful.
There seems to be a lot of quirks that we've run across, and it's not as intuitive as I had hoped for. Customer support is awesome in helping for overcoming unexpected issues and questions that come up for us.
Steph M.
Used weekly for 6-12 months
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a better understanding of the feedback from our customers that is likely to be more genuine than if we asked directly
simple, concise allowing you to grab the highlights of the feedback. I like that you can set up reply templates to quickly respond to the customers. I also like that you can email out of ask nicely allowing you to easily record wjhich comments have been responded to.
As an account manager, i am only interested in a few accounts and their responses. I would like to be able to select multiple accounts at a time and only see them.
Cheryl Y.
Used weekly for less than 6 months
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The ease of use, the ability to customise different surveys for different customer groups. Also, the workflows that allow us to generate reviews online at the different platform. Value for money as compared to many of the NPS software company. Weekly report helps to put parties involved on the same page as well!
Sometimes the mobile app does not give very accurate information, in a way that the score given by the customer is wrong. Could just be an app bug, most of the time it's correct!
David S.
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Ask Nicely has been the best survey system we have used for our sports camps. We have more than 25 camp locations nationally and use the system for all our camps. The simplicity of the question has resulted in SIGNIFICANTLY higher response rates that we have received from other survey systems like Survey Monkey. As the system grows, I am looking forward to some more advance statistical analysis and the ability to glean reports by specific fields. Can't recommend the site more!!!
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Bryn I.
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I manage a community of 30K subscribers and needed a way to determine Net Promoter Score for stake holders. I went with Asknice.ly and was thoroughly pleased with the decision. The solution is clean and simple and easy to configure and intuitive. And I think the end users liked the simplicity too... our first email blast achieved a 33% response rate, which is unheard of for typical email campaigns. Would definitely recommend Asknice.ly if you need a quick, easy NPS.
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Pedro C.
Verified reviewer
Used weekly for less than 6 months
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Upload customers via API, get their NPS scores and comments, then can engage with them.
Homepage interface, integration to Slack, customizable intro message for surveys. It allows to send replies to users who answered a survey from the platform (upgraded version allows to customize by answer type and send automatically). The price is really good.
Does not save history of surveys sent and answers by user, no function to remind for unanswered surveys, no feature to track open rate, no option to embed survey into our platform. Customer service: unresponsive via chat, after a few emails they finally got back to me and helped me out. This I thought was weird: I gave a 7 on their NPS survey and they still asked me to come fill this out, I let them know I wasn't a promoter, and I still received two more reminders to come leave a review.
Kirsti G.
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We're using AskNicely in a slightly different way to most as we're wanting to measure the experience candidates have with us when applying for jobs. I got great advice around how we should ask the question and the team made it really easy for me to automate the sending within our existing processes. The design is slick, it gives a level of detail and insight that we've never had access to before and we love it.
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Eve H.
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The sleek UI design and the presentation of crucial information is superior than its competitors such as Delighted. The trial period is very generous and we conducted our annual NPS survey without having to pay anything. Should we have to conduct it on a more frequent basis we would definitely choose AskNicely. Their team is also very on top of things when I had questions. Overall very great experience.
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Madeline L.
Verified reviewer
Computer Software, 51-200 employees
Used monthly for 6-12 months
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The interface is very visually appealing and generally easy to navigate. The text analysis is simple to set up, very accurate and a powerful tool. It is easy to segment your customers and set up different "types"/occurrences of your survey.
Some of the integration work was not very straightforward. It is sometimes a little confusing to tell when you are looking at a subset vs. the entirety of your account.
Ben K.
Insurance, 1-10 employees
Used weekly for less than 6 months
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simple and straightforward
Helps improve interaction with customers and feedback for better relationships. Great tool for reducing Errors and Omissions losses due to customer interaction.
SEO coordination with reviews given should be streamlined instead of asking for additional reviews via the Search Engine and more website widget functionality when wanting to read more reviews.
Matthew B.
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AskNicely does one simple thing, but does it superbly well. It's easy to configure both your survey question and the actions that should be triggered when responses are received. Or, if you're more of the hands-off type, the weekly digest neatly summarises the previous week's feedback in one short report. A pleasure to use.
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Scott B.
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We just started using AskNicely but have been very impressed with the product. It's flexible allowing you to send NPS surveys in various ways (we're using transactional NPS). We were setup in minutes, able to get answers to questions quickly, and are already collecting everything we need from it. Highly recommended.
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Andy B.
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It confused me as it was just that simple! I thought I was missing something! The ease of use meant we had it running straight away and it instantly became fundamental in how we understand the experience of our customers (being candidates in our recruitment processes)
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Laurent J.
Verified reviewer
11-50 employees
Used weekly for less than 6 months
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I have a better understanding of my customers.
Simple, efficient. It does just what it's meant to do. I have integrated it to slack very quickly and we have our customers answers in real time.
A bit expensive for what it is. But it does the job... Maybe it could have a few more features. :) !
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