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EngageBay CRM

Integrated sales & marketing software for growing teams

Table of Contents

Is this product right for your business?

Find out with a

EngageBay CRM - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: January 2026

EngageBay CRM overview

Based on 906 verified user reviews

What is EngageBay CRM?

EngageBay CRM is a CRM program with key features that include contact database, email campaign management, lead management, marketing automation, sales pipeline management, and more.

Who uses EngageBay CRM?

Reviews for EngageBay CRM come from a wide variety of industries, including Marketing and Advertising (14% of reviewers), Information Technology and Services (12%), and Computer Software (6%). The most frequent use case for EngageBay CRM cited by reviewers is CRM (59% of reviewers).

What do users say about EngageBay CRM pricing?

Most users consider EngageBay CRM to offer strong value for money, praising its affordable pricing and generous free plan. Some reviewers feel advanced features are costly, and a few users report confusion around pricing and extra charges.

What are the most popular integrations for EngageBay CRM?

The EngageBay CRM integrations most frequently cited by reviewers are: Zapier (an integration product rated 4.7 out of 5 for its integration with EngageBay CRM), Twilio (a SMS marketing product, 4.7), and LinkedIn for Business (a contact management product, 4.5).

Starting price

14.99per user /
per month

Alternatives

with better value for money

Pros & Cons

Email Marketing

Marketing and Sales

Integrations

Pricing

Reporting and Analytics

Bugs and Issues

EngageBay CRM’s user interface

Ease of use rating:

4.7

(906)

EngageBay CRM pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(6)

3-4(268)

5(632)

What do users say about EngageBay CRM?

EngageBay CRM is a CRM program with key features that include contact database, email campaign management, lead management, marketing automation, sales pipeline management, and more.

Select to learn more

Who uses EngageBay CRM?

Based on 906 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Marketing and Advertising

Information Technology and Services

Computer Software

Education Management

Others

Use cases

CRM

Email Marketing

All-in-One Marketing Platform

Marketing Automation

Task Management

EngageBay CRM's key features

GetApp's analysis of 182 verified user reviews collected between July 2021 and December 2024 identifies EngageBay CRM's most critical features and summarizes user sentiment about those features.

Contact database

4.7

Reviewers appreciate EngageBay CRM's Contact Database for its ease of use, fast performance, and customization options. They find it simple to create and manage lists, import contacts from third-party vendors, and integrate with other systems. Users value the ability to tag, filter, and sort contacts, as well as the seamless import of emails from Gmail. However, some mention the need for improved automated duplication notifications and better integration with Stripe. Of the 50 EngageBay CRM users who gave detailed accounts of their use of Contact Database, 100% rated this feature as important or highly important.

See related user reviews

“The Database is really fast and easy to maintain. Only thing I would like to see is automated duplication notifications and/or rules how to merge automatically maybe. For the rest, the looks and feel of the system are awesome. I use Engagebay also as ATS, with custom fields and mailforms that fill them. I send mailings to candidates that can automatically update their profiles by these mailforms. ”

Rudi v.

CEO

“Very easy to create lists, sub-lists, automated lists that add contacts from the main repository to "smart-lists" based on a plethora of criteria you can set”

Siju R.

Administrator

Email campaign management

4.7

Users report that EngageBay CRM's Email Campaign Management is user-friendly and powerful, allowing for easy creation and tracking of email campaigns. They appreciate the customizable templates, automation capabilities, and the ability to manage large contact lists. However, some reviewers mention the initial sending limit and the need for more email template styles. The integration with other tools and the responsive helpdesk are also highlighted as valuable aspects. Of the 52 EngageBay CRM users who gave detailed accounts of their use of Email Campaign Management, 98% rated this feature as important or highly important.

See related user reviews

“One of the most critical feature that we needed was the bulk email campaign management tool in the CRM that we choose and where EngageBay comes in as blessing as along with other important tools it provides bulk email campaign management tool ”

Aman P.

Developer

“I'm able to send huge number of marketing emails and track response as well as the effectiveness of email marketing all on the software”

John M.

Lead consultant

Lead management

4.6

Reviewers indicate that EngageBay CRM's Lead Management is intuitive and efficient, helping them track and manage leads effortlessly. They appreciate the centralized dashboard that integrates calls, emails, and notes, as well as the automation capabilities that reduce manual intervention. Users find the lead scoring and segmentation capabilities helpful for targeting leads with personalized messaging. Some mention the need for UI improvements but overall find it effective for their business needs. Of the 26 EngageBay CRM users who gave detailed accounts of their use of Lead Management, 96% rated this feature as important or highly important.

See related user reviews

“A good dashboard to collate all data from the lead into one place. Calls, emails and notes are also central to this dashboard and all contact via the lead and us is integrated from email, calls,etc”

Sanjay S.

Business Development Manager

“The way I can create, update and then show by filters is so intuitive that it is almost effortless. Lead management is the heart of my organization and EngageBay has helped us focus on this area so we could progress faster.”

Marino G.

COO

Contact management

4.7

Users feel that EngageBay CRM's Contact Management is critical for maintaining client relationships and driving sales. They highlight the ease of tracking interactions, setting tasks, and managing contacts with tags and custom fields. Reviewers appreciate the ability to save unlimited contacts, the seamless integration with other tools, and the user-friendly interface. Some mention issues with uploading existing contacts to new lists but find the overall functionality valuable. Of the 43 EngageBay CRM users who gave detailed accounts of their use of Contact Management, 95% rated this feature as important or highly important.

See related user reviews

“Being able to track each contact point with each client is critical to surpassing the expectations of each client. That is were Contact Management comes in and it directly correlates to our monthly sales. ”

Caurdius T.

Sales Representative

“It is easy to set tasks, take notes, follow up and email from within the system. You can see your email interactions within Engagebay.”

Shane P.

CEO

Marketing automation

4.6

Reviewers indicate that EngageBay CRM's Marketing Automation is highly flexible and easy to use, even for those without programming skills. They value the ability to automate marketing tasks, monitor customer interactions, and manage campaigns efficiently. Users appreciate the seamless integration with other tools and the affordability compared to competitors. The extensive automation options and the ability to set up complex workflows are also highlighted as significant benefits. Of the 18 EngageBay CRM users who gave detailed accounts of their use of Marketing Automation, 89% rated this feature as important or highly important.

See related user reviews

“I wanted to automate as much as possible and EnageBay does it without me needing to be a programmer or pay more than a start up business can afford.”

Grace C.

Bookkeeper

“It helps us monitor the interaction with our prospective customers all in one place.”

Emma L.

Marketing Director

Sales pipeline management

4.6

They say EngageBay CRM's Sales Pipeline Management is user-friendly and customizable, making it easy to track and manage sales processes. Users appreciate the drag-and-drop interface, the ability to view pipelines in a Kanban view, and the integration with other sales tools. Reviewers find it helpful for maintaining potential revenue and fostering customer relationships. Some mention the need for UI improvements but overall find it effective for their sales management needs. Of the 26 EngageBay CRM users who gave detailed accounts of their use of Sales Pipeline Management, 88% rated this feature as important or highly important.

See related user reviews

“It has a lot of features to track customer pipelines and features in each level to push contact to become a customer”

Roy F.

Developer/Digital Marketing Specialist

“Sales Pipeline or Deals can easily be viewed in CANBAN view and tracked”

Saurabh M.

Marketing Head

All EngageBay CRM features

Features rating:

4.6

(906)

WYSIWYG editor

4.0

(5)

Internal chat integration

4.7

(6)

Goal setting/tracking

5.0

(1)

Geotargeting

5.0

(1)

Gamification

4.0

(1)

Forecasting

4.3

(3)

For startups

5.0

(2)

For small businesses

4.5

(4)

For sales teams/organizations

4.3

(3)

Email monitoring

4.5

(2)

Customizable templates

4.8

(12)

Customizable ctas

4.7

(3)

Customer segmentation

5.0

(4)

Customer engagement

5.0

(1)

Conversion Rate Optimization

4.0

(1)

Content delivery

5.0

(4)

Computer telephony integration

5.0

(1)

Communication management

5.0

(2)

Click tracking

5.0

(3)

Website visitor tracking

4.2

(6)

Team management

5.0

(1)

Task tagging

4.0

(4)

Responsive web design

5.0

(1)

Reminders

4.7

(6)

Real-Time updates

3.7

(3)

Real-Time notifications

4.7

(15)

Real-Time chat

5.0

(3)

Performance management

4.7

(3)

Onboarding

5.0

(1)

Offline form

5.0

(1)

Multi-Channel marketing

4.4

(18)

Multi-Channel communication

4.7

(3)

Multi-Campaign

5.0

(1)

Lead verification/validation

5.0

(2)

Lead notifications

(0)

Lead engagement

5.0

(2)

Knowledge base management

3.5

(2)

A/B testing

5.0

(3)

Activity tracking

5.0

(2)

Call tracking metrics

1.0

(1)

Access controls/permissions

4.6

(5)

Automated responses

5.0

(1)

Email management

4.4

(77)

Support ticket management

4.8

(16)

Email marketing

4.5

(125)

Appointment management

4.7

(27)

CRM

4.6

(41)

Activity dashboard

4.7

(11)

Task scheduling

4.5

(50)

Post scheduling

4.7

(28)

Alerts/Escalation

4.8

(12)

List management

4.5

(98)

Lead capture

4.6

(161)

Pipeline management

4.6

(25)

Task editing

4.4

(34)

Segmentation

4.6

(13)

Real-time consumer-facing chat

4.9

(19)

Interaction tracking

4.2

(25)

Engagement tracking

4.5

(94)

Online booking

4.6

(47)

Customizable fields

4.7

(45)

Autoresponders

4.7

(6)

Lead nurturing

4.6

(24)

Search/Filter

4.3

(7)

Calendar management

4.4

(57)

Customer database

4.7

(20)

Campaign management

4.4

(58)

Task progress tracking

4.5

(25)

Real-time scheduling

4.6

(10)

Alerts/Notifications

4.8

(17)

Dashboard

4.3

(6)

Email templates

3.8

(6)

Landing pages/web forms

4.6

(53)

Lead generation

4.5

(25)

Social media integration

4.4

(25)

Customizable branding

4.6

(30)

Reporting/Analytics

4.3

(69)

Document storage

4.4

(12)

Reporting & statistics

3.9

(11)

ROI tracking

4.3

(16)

Confirmations/Reminders

4.7

(36)

Mobile optimization

4.4

(94)

Dynamic content

4.8

(8)

Client database

4.7

(3)

Drip campaigns

4.7

(11)

Sales activity management

5.0

(3)

Customizable forms

4.8

(4)

Content management

5.0

(2)

Lead qualification

4.3

(12)

Template management

4.3

(4)

Workflow management

4.6

(38)

CAN-SPAM compliance

4.5

(31)

Task management

4.6

(29)

Calendar sync

4.7

(38)

Automated publishing

4.7

(9)

Drag & drop

4.4

(9)

Event triggered actions

4.8

(9)

Live chat

4.3

(9)

API

4.6

(22)

Data import/export

4.4

(25)

Mobile access

4.4

(53)

Conversion tracking

5.0

(1)

Mass texting

5.0

(2)

Performance metrics

5.0

(3)

Sales analytics

4.3

(3)

Multi-Account management

5.0

(5)

Call routing

4.0

(1)

Spam blocker

4.2

(17)

Campaign planning

4.5

(4)

Image library

5.0

(2)

Calendar/Reminder system

4.3

(18)

Macros/Templated responses

4.3

(3)

Client management

4.8

(6)

Third-Party integrations

4.5

(10)

Inbox management

5.0

(2)

Referral tracking

4.3

(3)

Social marketing

4.0

(9)

Quotes/Estimates

4.5

(10)

Signature creation

(0)

Shared contacts

1.0

(1)

Signature management

(0)

Service level agreement (sla) management

5.0

(1)

Campaign specific signature

(0)

Signature templates

(0)

Site Search Tracking

(0)

SEO management

(0)

Call scripting

(0)

Scheduling

(0)

Scheduled messaging

(0)

Sales trend analysis

3.0

(2)

Sales forecasting

4.0

(1)

Call scheduling

(0)

Routing

(0)

Customer history

(0)

Customer management

(0)

Response management

(0)

Customer social profiles

(0)

Customer support

(0)

Recommendations

(0)

Win/Loss analysis

(0)

Whitelisting/Blacklisting

(0)

Canned responses

(0)

Web notifications

(0)

Web forms

(0)

Visitor tracking

(0)

User interaction tracking

(0)

Usage tracking/analytics

(0)

Transfers/Routing

5.0

(1)

Transcripts/Chat history

5.0

(3)

To-Do list

(0)

Time on site tracking

(0)

Territory management

4.0

(4)

Channel management

(0)

Account alerts

(0)

Account Management

(0)

Churn management

(0)

Campaign Personalization

5.0

(1)

Task import

(0)

Client tracking

(0)

Target account identification

5.0

(1)

Tagging

(0)

Support ticket tracking

(0)

Caller id

(0)

Subscription management

(0)

Source Tracking

(0)

Content creation

4.0

(1)

File sharing

5.0

(2)

For aec industry

(0)

For insurance industry

(0)

Mobile alerts

(0)

For ipad devices

(0)

Meeting management

(0)

Marketing calendar

5.0

(1)

Location tracking

(0)

For nonprofits

(0)

For real estate

(0)

Leaderboards

4.0

(1)

Automated routing

(0)

Lead segmentation

3.0

(1)

Call center management

(0)

Automated scheduling

(0)

Form builder

(0)

Automatic call distribution

(0)

Lead distribution

(0)

Behavior tracking

5.0

(2)

Batch processing

4.0

(1)

Automatic outbound dialer

(0)

Keyword filtering

1.0

(1)

IT asset management

5.0

(1)

Goal management

(0)

Availability management

(0)

Incident management

(0)

Help desk management

5.0

(1)

Group scheduling

(0)

Call recording

(0)

Call monitoring

(0)

Customization

(0)

Real-Time monitoring

5.0

(1)

Data synchronization

(0)

Deal management

(0)

Real time editing

3.0

(1)

Queue management

(0)

Prospecting tools

4.0

(1)

Proposal generation

(0)

Progressive dialer

(0)

Progress tracking

(0)

Proactive chat

5.0

(1)

Predictive analytics

(0)

Power dialer

(0)

Donor management

(0)

Call disposition

(0)

Personalization

5.0

(2)

Email tracking

(0)

Online forms

3.5

(2)

Feedback management

5.0

(1)

Appointment scheduling

4.0

(1)

Audience targeting

(0)

Notification scheduling

(0)

Multivariate testing

4.0

(2)

Multiple Site Management

(0)

Auto update

(0)

Multi-Channel data collection

(0)

EngageBay CRM awards

Awarded in 7 categories in 2026

EngageBay CRM alternatives

EngageBay CRM

4.7

(906)

Starting from

14.99

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.7

Customer Support

4.8

HubSpot CRM

4.5

(4.4K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Salesforce Sales Cloud

4.4

(18.7K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Zoho CRM

4.3

(6.9K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

EngageBay CRM pricing

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Free

0.00

/user

Features included:

250 Contacts
Email Marketing
Autoresponders
Email Broadcast
Sequences
Lead Grabbers
Landing Pages
CRM
Helpdesk
Live Chat

Basic

14.99

/user

Per month

Features included:

500 Contacts
Email Templates
Web Pop-ups
Landing Page Builder
Lead Scoring
SMS Marketing
3rd Party Integrations
Social Suite
Tag Manager

Growth

64.99

/user

Per month

Features included:

5000 Contacts
Marketing Automation
Push Notifications
Site Messages
Broadcast A/B Testing
Landing Page A/B Testing
Custom Domain
Call Records
Service Automation
Products
Proposals

Pro

119.99

/user

Per month

Features included:

Unlimited Contacts
Marketing Automation
Web Analytics
Proposal Analytics
SSO
Role Management
Goals
Custom Reporting
Dedicated Account Manager
Uptime SLA
Phone Support

User opinions about EngageBay CRM price and value

Value for money rating:

4.7

Of 185 reviews that provide robust commentary on EngageBay CRM's price and value, 83% mention it in a positive light.

Most users consider EngageBay CRM to offer strong value for money, highlighting its affordable pricing and the inclusion of a generous free plan with robust features. They say the free version allows startups and small businesses to access essential CRM and marketing tools without upfront costs, and users appreciate being able to explore the platform before committing. Most reviewers indicate that EngageBay provides a comprehensive suite of functionalities—such as automation, sales, and marketing tools—at a fraction of the cost of many competitors, reducing the need for multiple software subscriptions. They find the pricing structure fair and sustainable, with options to scale up as business needs grow. Users think EngageBay compares favorably to more expensive alternatives, offering similar features at lower prices. However, some reviewers feel that certain advanced features are only available in higher-tier plans, which can become costly, especially for businesses needing more users or specific functionalities. Some users report confusion around the pricing structure and additional charges for features like branding removal or website tracking. A few reviewers wish for more flexible plans to better match their needs and budgets, particularly between basic and higher tiers.

, and

To see what individual users think of EngageBay CRM's cost and value, check out the review excerpts below.

“It offers a solid, cost-effective solution for small businesses, with an easy-to-use interface and a range of tools that cover marketing, sales, and customer support all in one platform. While the lack of integration with third-party software has been a challenge for us, the platform's functionality and price point still make it a valuable option for businesses that don't require extensive integrations.”

Yohannes T.

CEO

“EngageBay CRM is overall the best bundle or we can say the complete package and Email marketing is way to go partner from EngageBay as of now but the features are offering are unmatched nice designs, ready templates, landing page creator and more at a very affordable price.”

Sohendra T.

Digital Marketing Coordinator

“the pricing structure may not be suitable for small businesses or startups with limited budgets, as it can be quite expensive compared to other marketing automation software.”

Edward N.

Affiliate Marketing Specialist

EngageBay CRM integrations (45)

Integrations rated by users

We looked at 906 user reviews to identify which products are mentioned as EngageBay CRM integrations and how users feel about them.

WordPress

Integration rating: 4.6 (8)

“Enables us to get our contact form data directly into the CRM & Sales, we are also able to host landing pages created with engagebay.”

“For collecting prospect data using inline and pop up forms, and sending follow-up email sequences”

James K.

Chief Executive Officer

1/2

Twilio

Integration rating: 4.7 (12)

“It has a tight integration with Twilio and it helps us to make calls and send SMS directly from EngageBay”

Anthony W.

Marketing Analyst

LinkedIn for Business

Integration rating: 4.8 (4)

“I generate leads from LinkedIn and must be able to import them to my CRM seemlessly and with minimal effort.”

David B.

Pres/CEO

Mailchimp

Integration rating: 5.0 (2)

“It gives you more information so that you can keep on updated on every new or upcoming products or events”

Susan K.

Manager

Make

Integration rating: 5.0 (2)

“I have a lot of automations there and I need that my new tools are compatible with it.”

Elías G.

Web Developer

HubSpot CRM

Integration rating: 3.7 (3)

Meta for Business

Integration rating: 5.0 (2)

Gravity Forms

Integration rating: 4.5 (2)

Salesforce Platform

Integration rating: 5.0 (2)

RingCX

Integration rating: 5.0 (1)

Shopify

Integration rating: 5.0 (1)

Zendesk Suite

Integration rating: 5.0 (1)

SendGrid

Integration rating: 4.0 (1)

EngageBay CRM customer support

What do users say about EngageBay CRM customer support?

Customer support rating:

4.7

We analyzed 294 verified user reviews to identify positive and negative aspects of EngageBay CRM customer support.

A significant portion of users highlight the prompt and helpful responses from the EngageBay CRM support team.

Widespread user sentiment praises the availability of live chat and real human support at all hours.

Common user feedback values the patience and professionalism of support staff, especially for non-technical users.

Broad user base appreciates that support assists with onboarding, custom needs, and resolving issues efficiently.

Support options

Email/help desk

Phone support

Knowledge base

24/7 (live rep)

Chat

Training options

Webinars

Documentation

Live online

Videos

In person

To see what individual users say about EngageBay CRM's customer support, check out the review snippets below.

“We had some special requirements for our custom CRM and the team was very helpful in getting new functions create for us and made sure we were taken care if we had any issues or concerns.”

Mirza M.

Director Of Development

“I recently started using EngageBay CRM for sales, and I'm pleased with its simplicity and user-friendly interface. Whenever I have questions or concerns, the support team responds promptly and helpfully.”

Claudia I.

Senior Business Development Specialist

“What really stands out is the exceptional customer support. Whenever we've had questions, the EngageBay team has been prompt and helpful, ensuring that we're maximizing the platform's potential.”

Rich C.

Design and Marketing Manager

EngageBay CRM FAQs

Q. Who are the typical users of EngageBay CRM?

EngageBay CRM has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

These products have better value for money

Q. What is EngageBay CRM used for?

EngageBay is an AI-powered all-in-one CRM that helps small businesses and startups manage marketing, sales, and customer service from one simple, affordable platform. Trusted by over 150,000 companies worldwide, EngageBay enables teams to attract, engage, and delight customers with ease. Create content faster with AI-powered email and campaign generation, prioritize leads with AI deal scoring, and boost productivity with smart insights and automated recommendations. From marketing automation and sales CRM to helpdesk and live chat, EngageBay unifies all your growth tools to help you scale efficiently and build lasting customer relationships.

Q. What are the benefits of using EngageBay CRM?

Automate all marketing processes and sales funnels in minutes through a complete suite of marketing tools available through a simple integrated software.

Convert web visitors into leads by creating custom web forms and landing pages. Capture contact information with forms that pop-up as a web visitor opens or leaves the page, and offer subscription opt-ins with requests for email addresses.

Get complete view of every customer within EngageBay by tracking every communication. Access all emails exchanged, calls made and track all web visitor activity to gain meaningful insights.

Create marketing campaigns using one of the pre-built EngageBay templates, which can be customized to fit with company branding, or create email campaigns from scratch using the drag & drop, WYSIWYG editor.

Use the reporting module to generate reports and analytics on sales figures, and customize reports to analyze data in a meaningful way. Reports can also be generated on engagement in order to identify which marketing content is performing well.

Q. What languages does EngageBay CRM support?

EngageBay CRM supports the following languages:
English

Q. Does EngageBay CRM support mobile devices?

EngageBay CRM supports the following devices:
Android, iPad, iPhone

Q. Does EngageBay CRM offer an API?

Yes, EngageBay CRM has an API available for use.

Q. What level of support does EngageBay CRM offer?

EngageBay CRM offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, 24/7 (Live rep), Chat