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GetResponse
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based email marketing platform
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GetResponse - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
GetResponse overview



Based on 516 verified user reviews
What is GetResponse?
GetResponse is an email marketing solution with key features that include list management, contact database, email campaign management, marketing automation, lead capture, and more.
Who uses GetResponse?
By industry, GetResponse reviewers are most commonly professionals in marketing and advertising (23%). The most frequent use case for GetResponse cited by reviewers is email marketing (81% of reviewers).
What do users say about GetResponse pricing?
Most reviewers indicate GetResponse offers good value for money, especially for small businesses, and they appreciate the free plan and affordable pricing. Some users report costs rise with subscriber growth, and advanced features require higher-priced plans.
What are the most popular integrations for GetResponse?
The GetResponse integrations most frequently cited by reviewers are: WordPress (a website builder product rated 4.6 out of 5 for its integration with GetResponse) and ClickFunnels (a landing page product, 4.9).
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Email Automation
Email Templates
Email List Management
Account and Payment Issues
Confusing list organization
Billing and account frustrations
GetResponse’s user interface
GetResponse pros, cons and reviews insights



To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.0
Features
4.2
Ease of use
4.0
Customer support
4.1
Reviews sentiment
What do users say about GetResponse?
GetResponse is an email marketing solution with key features that include list management, contact database, email campaign management, marketing automation, lead capture, and more.
Select to learn more
Who uses GetResponse?
Based on 516 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
GetResponse's key features
GetApp's analysis of 100 verified user reviews collected between July 2021 and October 2024 identifies GetResponse's most critical features and summarizes user sentiment about those features.
Reviewers appreciate GetResponse's list management capabilities for their ease of use and efficiency. Users report that they can easily create, organize, and segment lists, which helps in targeting campaigns effectively. They find the ability to merge lists, remove non-openers, and manage subscriptions particularly valuable. Reviewers also highlight the intuitive interface and the speed at which contacts are reviewed and approved. They say the capability is essential for maintaining clean and updated lists, which is important for successful email marketing campaigns. Of the 31 GetResponse users who gave detailed accounts of their use of List Management, 100% rated this feature as important or highly important.
Rodney Y.
CEO
Debbie N.
Manager
Users report that GetResponse's contact database is simple to use and update, allowing them to manage their subscription lists efficiently. Reviewers indicate that the database supports GDPR compliance by automatically removing bounces and mistyped addresses. They appreciate the ability to import contacts via CSV files and the ease of viewing and managing contact details. Reviewers also highlight the tagging system, which helps in organizing contacts for specific campaigns or landing pages, making follow-up and segmentation straightforward. Of the 19 GetResponse users who gave detailed accounts of their use of Contact Database, 100% rated this feature as important or highly important.

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Stephen R.
MD
Charles B.
Software Engineer
Reviewers indicate that GetResponse provides powerful tools for managing email campaigns, including creating, testing, and tracking them. Users appreciate the wide range of templates and the ability to analyze open rates and clicks. They find the interface user-friendly, making it easy to set up and optimize campaigns. Reviewers also mention the integration with other marketing tools and the advanced tracking and reporting capabilities, which help in determining campaign effectiveness and making necessary adjustments. Of the 47 GetResponse users who gave detailed accounts of their use of Email Campaign Management, 98% rated this feature as important or highly important.

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Monica M.
Dott.ssa
Juliet J.
Blogger
Users report that GetResponse's email marketing capabilities are comprehensive and easy to use. They highlight the platform's capabilities for creating and sending personalized emails, tracking campaign performance, and managing email lists. Reviewers appreciate the drag-and-drop editor, spam checkers, and the ability to automate follow-up messages. They find the platform effective for promoting sales, building customer loyalty, and reaching a broad audience. Users also mention the availability of templates and the high conversion rates achieved through GetResponse's email marketing tools. Of the 40 GetResponse users who gave detailed accounts of their use of Email Marketing, 98% rated this feature as important or highly important.

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fabian d.
Digital Marketing Strategist
Camila T.
owner
Reviewers feel that GetResponse's marketing automation is invaluable for guiding customers through their journey. They appreciate the visual map design, which simplifies managing multiple email automations and different audience routes. Users report that the automation saves time by handling follow-ups and personalized emails based on customer behavior. They also highlight the ease of setting up and maintaining automation processes, which helps in boosting sales and improving ROI. Some users mention integration issues with certain CRMs but overall find the capability highly beneficial. Of the 29 GetResponse users who gave detailed accounts of their use of Marketing Automation, 93% rated this feature as important or highly important.

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Bay W.
Business Owner

Kenny K.
Owner
Users report that GetResponse excels in lead capture with its customizable sign-up forms and landing pages. They appreciate the ease of setting up forms to capture leads from websites or social media. Reviewers highlight the importance of this capability for building a large and engaged contact list. They also mention the ability to create automated response systems and the variety of templates available for different business needs. Some users note integration challenges with specific platforms, but overall, they find the lead capture tools effective and user-friendly. Of the 26 GetResponse users who gave detailed accounts of their use of Lead Capture, 92% rated this feature as important or highly important.
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David J.
Business Owner
George L.
Marketing Director
All GetResponse features
Features rating:
GetResponse awards
GetResponse alternatives
GetResponse pricing
Pricing plans
Pricing details:
User opinions about GetResponse price and value
Value for money rating:
Of 162 reviews that provide robust commentary on GetResponse's price and value, 70% mention it in a positive light.
Users think GetResponse offers a good mix of features and value for money, despite not being the cheapest option. Reviewers appreciate the range of pricing plans that cater to different business needs and budgets, including a free plan for up to 500 contacts and a 30-day free trial for premium features. Some users report that the platform's affordability and comprehensive features, such as CRM, automation, and landing pages, make it a cost-effective choice. They find the pricing structure fair, especially for small email lists, and note that the free plan allows beginners to get acquainted with the system.
However, some reviewers feel that GetResponse can be expensive, particularly for larger email lists or when advanced features are needed. They mention that the cost increases significantly with list size and that some features are only available in higher-tier plans. Users also report issues with unexpected charges and difficulties with subscription management, including problems with canceling subscriptions and being charged for unused services. Some reviewers indicate that the pricing can be confusing and that the platform may not be the most cost-effective option for all businesses.
, and
To see what individual users think of GetResponse's cost and value, check out the review excerpts below.
GetResponse integrations (236)
Integrations rated by users
We looked at 516 user reviews to identify which products are mentioned as GetResponse integrations and how users feel about them.
Integration rating: 4.9 (8)
“GetResponse integration with WordPress is critical to build your email list and easily grow your business through automation workflows.”
“If your site is built with WordPress, you need GetResponse to integrate with it efficiently. ”
“This helps me to capture the leads for my transportation business so I know how to remarket.”
Juliet J.
Blogger
Integration rating: 4.8 (5)
“It works as it is supposed to. Great landing pages and integration with STRIPE and email lists ”
Larry E.
Managing Director
Integration rating: 4.0 (1)
“Mailmunch was used for creating opt-in forms on my website, while getresponse was integrated to track leads, send autoresponders, and do all email marketing responsibilities. ”
Mokutmfon E.
Blogger and Internet Marketer
Integration rating: 5.0 (2)
Integration rating: 2.5 (2)
Integration rating: 4.5 (2)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 1.0 (1)
GetResponse customer support
What do users say about GetResponse customer support?
Customer support rating:
We analyzed 89 verified user reviews to identify positive and negative aspects of GetResponse customer support.
A fair number of users highlight the customer support team's responsiveness, professionalism, and willingness to resolve issues quickly.
Multiple users appreciate the availability of multilingual support and a comprehensive knowledge base for self-service assistance.
A portion of users report slow response times from customer support, with some waiting days for answers to their queries.
A number of users mention unhelpful or unfriendly interactions, and note the lack of phone support as a drawback.
Support options
Training options
To see what individual users say about GetResponse's customer support, check out the review snippets below.
“The learning process was pretty smooth, while there was a brief adjustment period to make most features, but the comprehensive knowledge base and the responsiveness of customer support helped.”

Sasha T.
Junior Digital Marketing Manager
“Its a good product, but I find myself always needing the help of customer service most times during my use of it, and they were always there to help sort out all my challenges - their customer service is just awesome I must say.”
Victory E.
CEO
“The weak point that GetResponse has is customer support, although constant updates are made, the support takes more than 3 days to answer a question, something that is very annoying at all times.”
Paula R.
Marketing Executive
GetResponse FAQs
GetResponse has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. What is GetResponse used for?
GetResponse Marketing Automation software provides a workflow automation platform that creates personalized customer journeys and guides prospects through the conversion funnel with minimal manual intervention. The platform caters to businesses across industries including e-commerce, software as a service, content creation and professional services. It functions as the central hub for digital marketing operations by integrating multiple touchpoints and channels while delivering content based on user engagement patterns and profile attributes. The platform features a visual drag and drop workflow builder that enables the creation of automation sequences without technical expertise. Prebuilt templates support common scenarios such as welcome sequences, abandoned cart recovery, lead nurturing and product recommendations. Customizable workflows allow adjustment of triggers, actions and conditions to align with business requirements. Segmentation is achieved through unlimited tagging options and engagement scoring mechanisms that monitor interactions across websites, landing pages and email campaigns. Filters refine audience definitions based on specific conditions and triggers while lead scoring assigns values to contact actions to prioritize high value leads. The platform integrates with a wide range of third party services including e-commerce systems, customer relationship management solutions and payment processors. Application programming interface documentation supports custom integrations to connect existing technology stacks with automation workflows. For larger organizations the enterprise plan provides additional capabilities including SMS marketing automation, transactional email support and dedicated internet protocol addresses. Visitor tracking functionality monitors page visits and user actions and triggers relevant automation sequences based on defined criteria. This interconnected environment ensures consistent data flow and a unified view of prospects and customers across channels. Analytics and reporting tools deliver detailed insights into automation performance by providing data on engagement and conversion outcomes. Behavior based automation executes actions in real time as customers interact with content and perform defined events. Multi channel automation enables coordination across email, messaging and push notification campaigns within unified workflows. Dynamic content personalization delivers messages tailored to specific user data by using conditional content blocks in email and landing page designs. Data compliance features assist with management of user consent and regulatory requirements to support privacy policies.
Q. What are the benefits of using GetResponse?
Q. What languages does GetResponse support?
GetResponse supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Malay, Norwegian (Bokmal), Polish, Portuguese, Portuguese, Portuguese, Romanian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
Q. Does GetResponse offer an API?
Yes, GetResponse has an API available for use.
Q. What level of support does GetResponse offer?
GetResponse offers the following support options:
FAQs/Forum, 24/7 (Live rep), Knowledge Base, Email/Help Desk, Chat
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