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Hootsuite Logo

Social media management & scheduling for SMBs and enterprise

Table of Contents

Hootsuite - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Hootsuite overview

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Based on 3795 verified user reviews

What is Hootsuite?

Hootsuite is a social media management tool offering key features such as post scheduling, social media integration, automated publishing, multi-account management, content management, and reporting/analytics, among others.

Who uses Hootsuite?

By industry, Hootsuite reviewers are most commonly professionals in marketing and advertising (18%). The most frequent use case for Hootsuite cited by reviewers is social media management (58% of reviewers).

What do users say about Hootsuite pricing?

Reviewers appreciate the free version for basic scheduling and managing a few accounts, and they value nonprofit discounts. Some users report that advanced features require expensive upgrades, and they find recent price increases make Hootsuite less cost-effective.

What are the most popular integrations for Hootsuite?

The Hootsuite integrations most frequently cited by reviewers are: Instagram (a social networking product rated 4.6 out of 5 for its integration with Hootsuite), Twitter/X (a social networking product, 4.5), and Meta for Business (a social media marketing product, 4.4).

Starting price

199per user /
per month

Alternatives

with better value for money


Pros & Cons

Social Media Management

Social Media Marketing

Post Management

High cost for full access

Image posting limitations

Cluttered and outdated design

Hootsuite’s user interface

Ease of use rating:

Hootsuite pros, cons and reviews insights

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To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(86)
3-4(1,721)
5(1,988)

What do users say about Hootsuite?

Hootsuite is a social media management tool offering key features such as post scheduling, social media integration, automated publishing, multi-account management, content management, and reporting/analytics, among others.

Select to learn more


Who uses Hootsuite?

Based on 3,795 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Non-Profit Organization Management
Marketing and Advertising
Health, Wellness and Fitness
Retail
Others

Use cases

Social Media Management
Content Marketing
Social Media Marketing
Social Media Analytics Tools
Social Media Monitoring

Hootsuite's key features

GetApp's analysis of 326 verified user reviews collected between July 2021 and October 2024 identifies Hootsuite's most critical features and summarizes user sentiment about those features.

Post scheduling

Reviewers appreciate Hootsuite's post scheduling capabilities. They find it helpful for planning and automating social media content across multiple platforms, ensuring a consistent online presence. Users report that it saves time, allows for future planning, and provides a visual calendar for easy management. They also mention the ability to edit scheduled posts and the convenience of suggested posting times. However, some users note limitations with Instagram multi-photo posts and occasional issues with the free version's post limits. Of the 185 Hootsuite users who gave detailed accounts of their use of Post Scheduling, 98% rated this feature as important or highly important.

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“After using the platform now for a month, it has been very helpful, to free up my time and allow me to prioritize task”
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Patricia M.

Content Creator

“I can schedule posts across all my channels, keep an eye on what people are saying, and see how my posts are performing, all in one place.”
JA

Julie A.

Property Manager

“Occasionally the previews are a little different to what actually goes live, so I’ve learnt to check formatting before scheduling.”
WM

Wesley M.

Digital Communications Director

“Can be hard to focus and scheduling posts in the application don't carry as much weight as in the mobile applications”
MD

Mike D.

Owner


Social media integration

Users report that Hootsuite's social media integration is valuable for managing multiple accounts from a unified dashboard. They appreciate the convenience of scheduling and managing posts across various platforms like Instagram, Twitter, and Facebook simultaneously. Reviewers indicate that this integration saves time and simplifies social media management. However, some users mention occasional reconnection issues with APIs and limitations with link-based networks like LinkTree on Instagram. Of the 76 Hootsuite users who gave detailed accounts of their use of Social Media Integration, 97% rated this feature as important or highly important.


Automated publishing

Reviewers highlight the efficiency of Hootsuite's automated publishing feature. They appreciate the ability to schedule posts in advance, which helps maintain a consistent online presence and saves time. Users report that this capability allows for targeting specific audiences and optimizing posting times based on analytics. However, some users mention occasional issues with image publishing and the need for manual intervention for Instagram stories and multi-photo posts. Of the 139 Hootsuite users who gave detailed accounts of their use of Automated Publishing, 92% rated this feature as important or highly important.


Multi-Account management

Users find Hootsuite's multi-account management capabilities helpful for overseeing multiple social media accounts from a single dashboard. They appreciate the ability to schedule content for various platforms with tailored messages and the convenience of managing multiple brands or clients. Reviewers indicate that this capability streamlines their workflow and enhances team collaboration. However, some users note limitations with the free version and occasional disconnection issues. Of the 126 Hootsuite users who gave detailed accounts of their use of Multi-Account Management, 89% rated this feature as important or highly important.


Content management

Reviewers appreciate Hootsuite's content management tools for organizing and scheduling social media posts. They find it useful for maintaining a consistent posting schedule and accessing a content library for easy reuse of media assets. Users report that the platform helps them stay organized and provides a clear overview of their social media strategy. However, some users mention that updates can lag behind social media platforms' new capabilities, causing occasional disconnects. Of the 107 Hootsuite users who gave detailed accounts of their use of Content Management, 87% rated this feature as important or highly important.


Reporting/Analytics

Users value Hootsuite's reporting and analytics capabilities for tracking social media performance. They highlight the ability to measure engagement, reach, and audience growth, which helps optimize social media strategies. Reviewers appreciate the customizable reports and data-driven insights provided by the platform. However, some users feel that the data could be more detailed and precise, and note that the pricing structure for advanced analytics can be complicated. Of the 96 Hootsuite users who gave detailed accounts of their use of Reporting/Analytics, 86% rated this feature as important or highly important.


All Hootsuite features

Features rating:

A/B testing
Access controls/permissions
Activity dashboard
Activity/News feed
Activity tracking
Advertising management
Alerts/Escalation
Alerts/Notifications
API
Approval process control
Assignment management
Audience targeting
Automated scheduling
Behavior tracking
Benchmarking
Blogs
Brand tracking
Calendar management
Calendar/Reminder system
Campaign analytics
Campaign management
Campaign planning
Campaign scheduling
Campaign tracking
Categorization/Grouping
Chat/Messaging
Collaboration tools
Commenting/Notes
Communication management
Competitive analysis
Competitor monitoring
Compliance management
Contact database
Contact management
Content creation
Content discovery
Content library
Conversion tracking
Customer database
Customer engagement
Customer experience management
Customer history
Customer segmentation
Customer social profiles
Customer support
Customizable branding
Customizable fields
Customizable forms
Customizable reports
Customizable templates
Dashboard
Dashboard creation
Data import/export
Data security
Data visualization
Drag & drop
Editorial Calendar
Email alerts
Employee advocacy
Employee database
Employee engagement
Engagement tracking
Event triggered actions
Feedback management
File sharing
Filtering
Group management
Image library
Impact measurement
Influencer tracking
Keyword filtering
Keyword tracking
KPI monitoring
Lead engagement
Live chat
Marketing automation
Media library
@mentions
Mobile access
Mobile alerts
Monitoring
Multi-Campaign
Multi-Channel campaigns
Multi-Channel communication
Multi-Channel data collection
Multi-Channel management
Multi-Channel marketing
Multi-Channel social integration
Multi-Language
Performance metrics
Pre-Approved content library
Predictive analytics
Progress tracking
Project management
Publish scheduling
Real-Time analytics
Real-Time chat
Real Time Comparisons
Real-Time data
Real time editing
Real-Time monitoring
Real-Time notifications
Real-Time reporting
Real-Time updates
Reminders
Reporting & statistics
Reputation management
Response management
Review monitoring
ROI tracking
Role-Based permissions
Search/Filter
Sentiment analysis
Single sign on
Social advertising
Social listening
Social media monitoring
Social mentions tracking
Social Performance Management
Social promotion
Social sharing
Survey/Poll management
Surveys & feedback
Tagging
Tag management
Task management
Task progress tracking
Template management
Text analysis
Third-Party integrations
Trend analysis
User management
User profiles
Visual analytics
Visualization
Website analytics
Web traffic reporting
Workflow management

Hootsuite alternatives

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199

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Zoho Social logo

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Hootsuite pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Standard

199

/user

Per month

Features included:

  • Up to 10 social accounts
  • Unlimited post scheduling
  • Best time to post recommendations
  • AI assistant with image and caption generator
  • Canva and Adobe Express templates
  • One inbox for all social accounts
  • DM automations
  • Search the past 7 days for brand and competitor mentions
  • Analyze brand and competitor sentiment
  • Benchmark against 5 competitors
  • Assign DMs to teammates

Advanced

399

/user

Per month

Features included:

  • Unlimited social accounts
  • Customizable analytics reports and templates
  • Saved message replies and auto-responses
  • Team approval workflows
  • Bulk schedule up to 350 posts at once
  • Auto-route and tag messages
  • Benchmark against 20 competitors
  • Export, email, and schedule reports
  • Inbox reporting and analytics
  • Search the past 30 days for brand and competitor mentions
  • Outbound post tagging and reporting
  • Custom user access permissions

Enterprise

Empty state illustration for "No pricing info"

No pricing info

Features included:

  • Up to 5+ Users
  • Approval workflow and asset management
  • Content library
  • Automated engagement tools
  • Single sign-on (SSO)
  • Unlimited ad spend
  • Free Hootsuite Academy training
  • 50+ Social accounts

User opinions about Hootsuite price and value

Value for money rating:

To see what individual users think of Hootsuite's price and value, check out the review snippets below.

“The convenience in terms of planning our marketing materials is amazing as we can conveniently make promotional video posts on all our retail social networks at once.”
AH

Amir H.

E-Commerce Manager

“It makes managing multiple social media accounts so much easier, helps me stay organized with scheduling, and gives a clear picture of how posts are performing.”
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Joshua F.

Marketing Assistant

Hootsuite integrations (106)

Integrations rated by users

We looked at 3,795 user reviews to identify which products are mentioned as Hootsuite integrations and how users feel about them.

Instagram logo
Instagram

Integration rating: 4.5 (78)

Twitter/X logo
Twitter/X

Integration rating: 4.5 (47)

Integration rating: 4.4 (42)

The integration with Meta for Business is important because it connects your social media management with powerful tools for ads, insights, and audience targeting across platforms. It also helps streamline workflows by managing content, messages, and

Verified reviewer profile picture

Shelby D.

Digital Marketing Specialist

Canva logo
Canva

Integration rating: 5.0 (17)

Artwork for final productions

RS

Rick S.

Podcast Host

Integration rating: 4.8 (14)

Integration rating: 4.6 (12)

Hootsuite customer support

What do users say about Hootsuite customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of Hootsuite customer support.

A number of users highlight Hootsuite's customer support as responsive, quick to resolve issues, and helpful when problems arise.

Multiple users appreciate the friendly and professional support team, with accessible chat assistance and ongoing training resources.

A number of users report slow response times, difficulty reaching support, and lack of effective resolution for more complex issues.

Multiple users mention limited support channels, such as no phone support, and say customer service can be unhelpful or impersonal.

Support options

Knowledge base
Email/help desk
Chat
Phone support
Faqs/forum
24/7 (live rep)

Training options

Live online
Videos
In person
Documentation
Webinars

To see what individual users say about Hootsuite's customer support, check out the review snippets below.

“That it was a Canadian company with an OK service. Although not always reliable, it did the job most of the time, but there are better alternatives.”

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Zaid E.

Associate Director, External Relations and Development

“Hootsuite has a slower customer support response and can't be quite difficult to navigate for new users”

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Wole W.

Social Media Manager

Hootsuite FAQs

Q. What is Hootsuite used for?

Social media is a wild place to do business. That’s why thousands of brands rely on Hootsuite’s tools and expertise to bring order to the chaos. Launch brilliant social campaigns, deliver 5-star social commerce experiences, and manage all customer conversations in one place. With Hootsuite, users can confidently schedule posts across multiple social networks (including Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest, and YouTube ), manage organic and paid social content together, easily keep track of customer conversations, break down silos in how users collaborate with their organization, and gain actionable real-time insights from social media to make critical business decisions—all from one intuitive dashboard. As the world’s most widely trusted social media management solution, Hootsuite can set users up for success with expert certifications, training, and coaching in social marketing, social listening, and customer care.

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