Dispatch Reviews - Pros & Cons, Ratings & more

Jobber

Kickserv

ServiceTrade

Verizon Connect

Dispatch is the only field service software platform to help enterprises successfully unlock the potential of flexible service provider networks to provide world-class customer experiences. 


Dispatch

Android

Web-based

iPad

iPhone

Pres

They not been able to correct any of my problems that I've had with them all I get is we are still working on it, and we're sorry.

Controller

Maps are great to be able to schedule jobs in the same area if a tech is close by. Clients love being notified when the technician is on his / her way.

Owner

Ahead of the leading competitors while maintaining great, affordable pricing.

Office Manager

I love that as soon as I get a job, I am notified with an e-mail, The site is so easy to navigate, and I also love that I can leave notes for myself and others.

I love that I can schedule jobs with customers, They can see when and what tech will be coming to their home before we even have any communication. It helps keep me organized.

president 

Customization n the fact that it crashes 2 times a month, field workers on mobile app constantly have problems , and customer support is only 9 to 5, emergency after hours is non existent.

Great customer support, easy to use, very happy with the product.

I like the convenience of knowing where my team members are, how they are doing through out their day. The ability to view pictures and notes that are sent to us in office.

My overall experience with the service dispatch system has been positive in terms of streamlining our service operations and improving efficiency.

Appliance Repair Technician 

Ease of use notify customer of progress before and after service call.

All my home warranty jobs in one place, easy to use, fabulous customer service.

At first, the changes made to Dispatch.me were large and very disruptive.

If you're used to working with Service Titan, you will be disappointed.

I like how easy it is to use, how quick you can learn how to use it.

You cannot search archived jobs - huge disadvantage when I need to look back at an older job. It is not very well integrated with other systems.

It could be a useful tool if not for the cost.

Housecall Pro

Curri

Multi-Planning

Setmore

Dispatch review 12/30/24

My overall experience with the service dispatch system has been positive in terms of streamlining our service operations and improving efficiency. It effectively manages scheduling, job assignments, and real-time updates, which have enhanced our ability to deliver timely service to customers. However, the challenge of integrating customer data into our main database remains a significant drawback. Despite this, the system's robust features and support have contributed to overall improvements in service management and customer satisfaction within our organization.

Streamlining Operations for Efficient Service Management

It's overall just okay, not great. If you're used to working with Service Titan, you will be disappointed. 

Easy to Use

Awful

Centralied approach to all interaction management

Worst customer service 

when it works its great but it breaks down to much i cant continue to run my business this way 

great when it works

I feel like I'm ahead of the technological game against my competitors. It makes my small 3-man company appear like a giant, which improves my image to customers and their comfort towards working with small businesses. 

Useful for small business and large business alike

We like the product.  The app has some quirks like not being able to reschedule paused calls.  Also not being able to do Quickbooks Credit Cards is a challenge.  The process of editing estimates and invoices once marked Won.  

Immediately transferring to Quickbooks would be nice. The delay causes issues if we have to revise something or add a product last minute.  

Would like to be able to click out of “on my way”, if we accidentally hit it.

Garage Door Company 

Very frustrating. Very poor customer service. The do not reply to complaints. They do not return calls and they do not call when they say someone will call us. 

Dispatch Review

It has helped us a lot with day to day management of our teams.

Frees up admin time

My whole team is well familiarized and use dispatch on every order. It is a great communication route with Home warranty companies that we work with who are affiliated with Dispatch me app. Very convenient and fast method to relay information to them directly without the long phone hold up times.

Best Dispatch system

We are able to get to clients on time and let them know with a push of a button.
It cuts out calls to client from the office to advise a tech is on their way.
Scheduling is easier when you see the full picture on the map.
Easy to keep track of who is missing notes / work orders 

Dispatchers Dream

We are able to run a much smoother business and get things done much faster from the field to the office, allowing parts to be ordered immediately and the customer is kept in the loop resulting in happier techs, office and customers

Best Tool on the Market

Before my contractors were communicating jobs through e-mail. I love that I can schedule jobs with customers, They can see when and what tech will be coming to their home before we even have any communication. It helps keep me organized.

Easy, Productive, Saves Time

User Friendly Software

Communication with customers is a lot faster. Most customers are at work and can't talk on the phone but they can reply to a text or email. 

Merry Maids Tempe

Over all use

How much easier it is to keep track of our jobs and what it happening with them. We switched to Dispatch because we are working for American Home Shield and they use this software and it just made our work for them more streamlined.

Dispatch review

We were happy to quit using Dispatch.  It didn't suit our needs at all. 

Horrible! 

I used this software for a couple months and it needs a lot of help 

Needs improvement 

All our customer info is harbored for easy access and to reference back when we run into issues or questions!

This software has DRAMATICALLY transformed our business operations!!

I work with this software daily to schedule clients. 

It is easier to manage and everyone is able to use this system.  We are now able to go paperless.

Dispatch Reviews

Suggested alternatives

Pros and cons

39 reviews