App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categories Blog & research About us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

FranConnect

Franchise software for the entire franchise lifecycle

visit website

Table of Contents

Is this product right for your business?

Find out with a

FranConnect - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: January 2026

FranConnect overview

What is FranConnect?

FranConnect is a cloud-based franchise management solution designed to help manage the entire franchise lifecycle, including franchisee onboarding, training, customer relationship management (CRM), sales, field ops, financial data management, communications, marketing, performance tracking, and more. The software is suitable for franchises and multi-location businesses of any size, across all industries.

FranConnect provides users with a unified information system, enabling centralized management of compliance and historical records. All unit data can be managed from one location, and alerts are generated automatically for important events such as legal violation notifications, insurance expirations, renewal dates, and payments due. All contract transfers, expirations, renewals, and terminations can be tracked, and information can be shared to keep the organization aligned on unit history and status. Field operations can be managed, including field team and franchisee activity, store visit reports, follow-up tasks, franchisee self-evaluations, performance benchmarking, reporting and dashboards, and more. Non-compliance trends can be identified and programs created to address issues.

FranConnect’s franchisee onboarding tools aim to streamline the process of opening new franchise locations, including construction, employee training, and opening events. Workflow-based project plans enable collaboration between multiple departments and allow users to track all steps, tasks, and documentation, create milestones, track onboarding timelines, and receive overdue task alerts. Custom online courses can be developed to train franchisees and employees, automate onboarding training, and measure performance. FranConnect also offers a centralized communications hub, marketing management, CRM functionality, franchise insights, financial data management, and more.

Key benefits of using FranConnect

Trigger alerts are automatically generated for important events, including renewal dates, insurance expiration dates, payment due, and legal violations.

Franchisee engagement can be built up through self-evaluations, and performance metrics can be correlated and benchmarked to enact change.

The central communications hub provides users with permission-controlled access to marketing materials, operating manuals, and other corporate-sanctioned assets, company news, new information alerts, a searchable social portal for sharing best practices and ideas, ePolling for feedback collection, and more.

Online programs can be developed for employee onboarding and training, with support for SCORM-compliant content, assessments and reports to track employee engagement, and measurement of performance tied to training requirements, business objectives, and human capital management.

Brand presence and reputation can be managed online and offline, with reviews, mentions, and social presence monitoring, customer feedback collection, and an online system for franchisees to order merchandise, equipment, and logo wear.

Starting price

visit website

Pros & Cons

Responsiveness

Navigation

Oversight

Modernization

Clarity

Campaigns

FranConnect’s user interface

Ease of use rating:

4.3

(201)

FranConnect pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(3)

3-4(106)

5(92)

What do users say about FranConnect?

Users report FranConnect offers robust franchise management tools, centralizing franchisee information and streamlining sales, operations, and communications. They find its features comprehensive, with modules for reporting, document storage, and email campaigns, and appreciate frequent updates and responsive customer support, though some mention delays and limited support hours.

Reviewers feel the platform is generally easy to navigate once familiar, but note initial complexity, occasional glitches, and a dated interface. They say customization options are limited and adapting the system to specific needs can be challenging. Some indicate that upgrades may cause temporary disruptions and the email campaign manager could be improved.

Select to learn more

Who uses FranConnect?

Based on 201 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Food & Beverages

Health, Wellness and Fitness

Retail

Restaurants

Others

Use cases

Franchise Management

CRM

Lead Management

Sales Tracking

Training

FranConnect's key features

Most critical features, based on insights from FranConnect users:

Access controls/permissions

4.1

(12)

Brand management

5.0

(5)

Performance metrics

4.4

(8)

Multi-Location

3.9

(7)

Training management

4.5

(6)

Mobile access

3.8

(5)

All FranConnect features

Features rating:

4.2

(201)

Call logging

4.0

(1)

Commenting/Notes

5.0

(1)

Sales reports

4.7

(3)

Customizable branding

5.0

(1)

Reporting/Analytics

5.0

(2)

Reporting & statistics

4.3

(3)

Customizable reports

4.5

(2)

Customizable templates

4.5

(2)

Document storage

5.0

(4)

Email marketing

4.7

(3)

Email templates

5.0

(1)

Event triggered actions

5.0

(1)

Pipeline management

3.0

(1)

For field service

5.0

(1)

Goal setting/tracking

5.0

(1)

Mobile learning

1.0

(1)

Lead segmentation

4.0

(1)

Lead qualification

5.0

(2)

Lead management

3.5

(2)

Territory management

5.0

(1)

Activity dashboard

5.0

(2)

Support ticket management

5.0

(1)

Assessment management

5.0

(2)

Task management

5.0

(1)

Data import/export

4.4

(7)

Compliance management

4.0

(4)

Search/Filter

4.3

(4)

Lead capture

4.7

(3)

Onboarding

3.3

(4)

Franchise intranet

5.0

(3)

Prospecting tools

5.0

(1)

Third-Party integrations

4.2

(5)

Forecasting

5.0

(2)

Royalty management

5.0

(1)

Online store

(0)

Opportunity management

(0)

Calendar management

3.0

(1)

OSHA compliance

(0)

Transfers/Routing

(0)

Training administration

(0)

Policy management

(0)

Predictive analytics

(0)

Process/Workflow automation

(0)

Product catalog

(0)

Progress reports

(0)

Tests/Assessments

(0)

Workflow management

(0)

Website management

(0)

Leaderboards

(0)

Learner portal

(0)

Learning management

(0)

Learning paths/tracks

(0)

Marketing automation

2.0

(1)

Marketing management

(0)

Mobile app

(0)

Web forms

(0)

Monitoring

(0)

Version control

(0)

Multi-Channel communication

(0)

Multi-Language

(0)

Nonconformance tracking

(0)

Offline access

(0)

User management

(0)

Progress tracking

(0)

Role-Based permissions

(0)

Sales activity management

(0)

Sales forecasting

(0)

Sales pipeline management

(0)

Sales trend analysis

(0)

SCORM compliance

(0)

Segmentation

(0)

Supply chain management

(0)

Self-paced learning

(0)

Single sign on

(0)

Skills assessment

(0)

Skills tracking

(0)

Supplier quality control

(0)

Social learning

(0)

Social media integration

(0)

Source Tracking

(0)

Status tracking

(0)

Quality control

(0)

Real-Time analytics

(0)

Real-Time data

(0)

Real-Time monitoring

(0)

Real-Time notifications

(0)

Real-Time reporting

(0)

Referral tracking

(0)

Regulatory reporting

(0)

Reminders

(0)

Template management

(0)

Synchronous learning

(0)

Surveys & feedback

(0)

Revenue management

(0)

Risk alerts

(0)

Risk analysis

(0)

Risk assessment

(0)

Risk management

(0)

Campaign management

(0)

Certification & licensing

(0)

Certification tracking

(0)

Collaboration tools

(0)

Commission management

(0)

Communications management

(0)

Complaint management

(0)

Compliance tracking

(0)

Construction Tracker

(0)

Contact management

4.0

(1)

Content library

(0)

Content management

(0)

Corporate/Business

(0)

Corrective and preventive actions (capa)

(0)

Course management

(0)

Course tracking

(0)

Credit card processing

(0)

CRM

(0)

Feedback management

(0)

Activity tracking

(0)

Activity/News feed

(0)

AI copilot

(0)

Alerts/Escalation

(0)

Alerts/Notifications

(0)

API

(0)

Appointment scheduling

(0)

Approval process control

(0)

Archiving & retention

(0)

Asset tracking

(0)

Assignment management

(0)

Asynchronous learning

(0)

Audit management

(0)

Audit planning

(0)

Audit trail

(0)

Automatic Re-ordering

(0)

Billing & invoicing

(0)

Blended learning

(0)

Built-in course authoring

(0)

Built-in lms

(0)

File sharing

(0)

Financial management

5.0

(1)

For sales teams/organizations

(0)

Forms management

(0)

Franchise operations management

(0)

Gamification

(0)

Generative ai

(0)

Incident management

(0)

Inspection management

(0)

Interaction tracking

(0)

Interactive content

(0)

Inventory management

(0)

ISO compliance

(0)

Issue management

(0)

Job scheduling

(0)

Knowledge base management

(0)

Lead distribution

(0)

Lead generation

(0)

Lead nurturing

(0)

Customer database

(0)

Customizable fields

(0)

Customizable forms

(0)

Dashboard

(0)

Data security

(0)

Data visualization

(0)

Defect tracking

(0)

Discussions/Forums

(0)

Document coding & control

(0)

Document management

(0)

Drag & drop

(0)

eLearning companies

(0)

Electronic signature

(0)

Email management

(0)

Email tracking

(0)

Employee management

(0)

Enrollment confirmation

(0)

Environmental compliance

(0)

Equipment management

(0)

Extended enterprise learning

(0)

FranConnect alternatives

FranConnect

4.3

(201)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.2

Features

4.2

Value for Money

4.2

Customer Support

4.5

ClientTether

4.8

(44)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.8

Customer Support

4.9

BrandWide

5.0

(22)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.9

Features

4.9

Value for Money

5.0

Customer Support

5.0

Popl

4.7

(249)

visit website

Starting from

7.99

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.5

Customer Support

4.7

FranConnect pricing

Value for money rating:

4.2

(201)

Starting from

No pricing info

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about FranConnect price and value

Value for money rating:

4.2

(201)

To see what individual users think of FranConnect's price and value, check out the review snippets below.

“I love how organized everything is in FranConnect. I love how easily I can get training on the software and the support team is very responsive.”

Wendy H.

Franchise Operations Manager

“Overall, the customer experience has been good. They are very responsive with your questions/concerns.”

Jenny M.

Marketing

FranConnect integrations (29)

Integrations rated by users

We looked at 201 user reviews to identify which products are mentioned as FranConnect integrations and how users feel about them.

Microsoft Outlook

Integration rating: 5.0 (3)

Calendly

Integration rating: 5.0 (2)

Docusign

Integration rating: 5.0 (2)

HubSpot CRM

Integration rating: 4.0 (1)

FranConnect customer support

What do users say about FranConnect customer support?

Customer support rating:

4.2

We analyzed 52 verified user reviews to identify positive and negative aspects of FranConnect customer support.

Widespread user sentiment highlights FranConnect's customer support as highly responsive and consistently helpful.

A significant portion of users praise the support team's professionalism, friendliness, and thorough follow-up until resolution.

Frequently reported by users, support staff are knowledgeable, attentive, and provide clear guidance and training.

A large number of users value the quick response times and ease of accessing support through multiple channels.

Support options

Email/help desk

Phone support

Faqs/forum

Knowledge base

Chat

24/7 (live rep)

Training options

Live online

Webinars

Documentation

Videos

In person

To see what individual users say about FranConnect's customer support, check out the review snippets below.

“They get extra points for upgrades that consistently strive to create a better platform for their customers and the high quality of their customer service and responsiveness is refreshing, exceptional, and quite rare for a tech company of any size. ”

Jamila P.

Franchise Sales Coordinator

“When we identify a problem or something we need added to better serve us, the customer service team is quick to help us make the needed changes”

Melissa S.

“Any time I needed help figuring out how to do something or if it was even possibly to do something in the system, the response time from customer service is fast and friendly.”

Lindsay B.

Contracts and Compliance Administrator

FranConnect FAQs

Q. What type of pricing plans does FranConnect offer?

FranConnect has the following pricing plans:
Pricing model: Subscription

Q. Who are the typical users of FranConnect?

FranConnect has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

Q. What languages does FranConnect support?

FranConnect supports the following languages:
English, German, Italian, Portuguese, Spanish

Q. Does FranConnect support mobile devices?

FranConnect supports the following devices:
Android, iPad, iPhone

Q. Does FranConnect offer an API?

Yes, FranConnect has an API available for use.

Q. What other apps does FranConnect integrate with?

FranConnect integrates with the following applications:
Microsoft Outlook, Facebook Creator Studio, Amazon S3, Calendly, Zapier, QuickBooks Desktop, Gmail, Xpressdocs Brand Management, Docusign, Google Drive, Boomi, NetSuite, Facebook Apps and Tabs, Stripe, Salesforce Sales Cloud, SCORM Cloud, QuickBooks Online, Docusign CLM, Revel Systems, Salesforce and Jira Connector, Twilio, Facebook Business Suite, Toast POS, HubSpot CRM, Snowflake

Q. What level of support does FranConnect offer?

FranConnect offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base, Chat, 24/7 (Live rep)