Intelligent Operations Platform Pricing, Features, Reviews & Alternatives

Intelligent Operations Platform

The smart no-code workforce management platform

5.0/5 (7 reviews)

Intelligent Operations Platform overview

What is Intelligent Operations Platform?

The Dusk IOP by Dusk Mobile is a SaaS workforce management platform that enables organisations from small to large across office and field to run their operations safely and more efficiently. Manage, jobs, employees, contractors, customers, and suppliers in a unified manner. A "no-code" product means its designed for business users to setup from day 1.

Allocate resources or crews, view progress of all work in real-time through multiple views from Gantt charts, calendars and map views. Field supervisors can prioritize tasks, set up constraints, and track completion statuses through coloured indicators.

Dusk IOP Administrators can drag-and-drop elements within the form builder’s WYSIWYG interface and create custom forms for field data collection and inspection. Powerful dashboards allow stakeholders to visualize profitability, SLAs, work statuses and also schedule reports for staff or customers.

The Dusk IOP offers API integration with various third-party applications such as HubSpot, Slack, Xero, Jira, Microsoft Excel, Dropbox, and many more (check website for current list). Flexible import wizards cater for existing spreadsheets to help your team get started or work with system limitations of other products.

Configure timesheets according to project requirements, perform resource forecasting, record expenses, and track the time spent.

It also offers a host of other features such as timestamps, route optimization, geofencing, data import, workflow automation, and dispatch.

Design and automate workflows for everything from requests, service warnings and approvals in the Workflow Automation module.

Pricing

Starting from
$19/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, New Zealand, United Kingdom
Intelligent Operations Platform screenshot: Assign your own colours based on your planners, work types or resourcesIntelligent Operations Platform screenshot: Easily see your work for the day, week or month and plan accordinglyIntelligent Operations Platform screenshot: Clean, fast and simple job summaries with editing of field data availableIntelligent Operations Platform screenshot: Design the forms to meet your requirements, not the other way around.Intelligent Operations Platform screenshot: Multi view Project Management module including Kanban, Task View, Gantt and configurable Risk Management.Intelligent Operations Platform screenshot: Automate your work at the click of a button with easy drag 'n' drop planning and scheduling

Intelligent Operations Platform user reviews

Excellent
7

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.7
  4.9
  4.7
  4.7
Dane S.

Fantstic product, wonderful team

Used daily for less than 6 months
Reviewed 2021-03-31
Review Source: Capterra

Overall experience has been excellent, from concept through execution. We're very early into our experience with the final program, but believe moving forward it will allow us to be proactive as a business rather than reactive, which is the biggest benefit.

Pros
The best thing about the software was it's outstanding breadth of ability, and the vast amounts of customization available.

Cons
What we like least would probably be how intricate the back end is, and that sometimes it can be slow to load information, but that may be because we have so much information.

Response from Dusk Mobile


Thanks so much for the review Dane and your feedback. We've enjoyed working with the team over the years and your collective feedback is what keeps us improving as a business and adding features, that translate to direct benefits into the platform.

Looking forward to more great years ahead. All the best for now!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Lara B.

Highly Accommodating and Easy to Work With

Used daily for 6-12 months
Reviewed 2021-03-23
Review Source: Capterra

IOP has given us flexibility in the way we collect information, and more efficiency with the collation of that information. IOP has helped streamline aspects of our business that we were struggling to manage.

Pros
This software allows our business to collect data from our field, with integrity and meaning. We are able to run our Field Force more efficiently, whilst also getting the best results for our Clients.

Cons
The administration to output using the software is quite detailed and intensive, however as a business, we made the decision to bring more administration in-house, so our users will have a better experience using the App.

Response from Dusk Mobile


Thanks for the review Lara and the team have really enjoyed working with you to deliver the project, a lot of fun!

Appreciate the feedback also, thank you!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Dominic B.

Increased output

Used daily for 2+ years
Reviewed 2020-08-17
Review Source: Capterra

Pros
IOP's integration with our businesses exiting systems and processes made workflow and productivity increases immediately. The efficiency across the program from onboarding a task through to completion has enabled growth within our business and suported increased work load.

Cons
Coming up over 2 years since migrating to IOP, we are yet to encounter any issues to report on that would deter us from recommending this program to others.

Response from Dusk Mobile


Thank you for the review Dom, we love working with you and your team!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Louis L.

IOP Business Benefits

Used daily for 6-12 months
Reviewed 2020-08-11
Review Source: Capterra

Our overall experience has been amazing as it has really help us stream line our program and delivery governance to our customer.

Pros
The software was easily implemented and configured to meet the needs of the business. It is multi purposed to cover all streams of a program both internally and customer facing.

Cons
During the deployment and working with DUSK Mobile we had no negative experiences re IOP

Response from Dusk Mobile


Thank you for the great review Louis. You and you team have been superb to work with from the start. Looking forward to the continued growth!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Stephen P.

Web Site Setup and maintenance

Used weekly for less than 6 months
Reviewed 2020-08-14
Review Source: Capterra

Great, works well once established.

Pros
The ease of setup by Dusk who lead us in a logical and systematic process which made it very easy to get to the end goal we wanted to achieve.

Cons
We were hands off and only looked at images or data until the completion; therefore we were not directly involved with the software just the end product.

Response from Dusk Mobile


Thanks for the kind review Stephen, you team made the process seamless and we're looking forward to delivering the next phase.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Intelligent Operations Platform pricing

Starting from
$19/month
Pricing options
Free trial
Subscription
View Pricing Plans

The Dusk IOP has a 30-day free trial for new users, after which the software is available across 4 pricing tiers. Pricing details are outlined below.

Lite Plan: $19/month
Team Plan: $29/month
Business Plan: $49/month
Enterprise Plan: Please contact Dusk Mobile

Intelligent Operations Platform features

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Audit Trail
Billing & Invoicing
Compliance Management
Customizable Reports
Data Import/Export
Document Management
Inventory Management
Mobile Access
Real Time Data
Reporting & Statistics
Reporting/Analytics
Search/Filter
Status Tracking
Third Party Integrations
Workflow Management

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Intelligent Operations Platform

Benefits

The Dusk IOP fits around your data with a unique design that you control, not the other way around
Drag and Drop design throughout the Dusk IOP for business users to own
Configurable Workflow Automation lets you take action on jobs, requests and more to remove manual process and reliance on resources
Out of the box API's to connect to your existing tech stack
Tier 1 support and training including explainer videos on YouTube
Colour coded calendars with drag and drop dispatch reduce training and change management effort
Deliver historical insights to your field staff with access to resources from the Dusk IOP app