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Dusk FSM Logo

Your single pane of glass for field service management

Last updated: November 2024

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Dusk FSM - 2024 Pricing, Features, Reviews, & Alternatives

Table of Contents

What is Dusk FSM?

Create amazing customer experiences

When you and your team have the visibility and tools to keep work flowing it creates better experiences for you, your team, and your customers.

If you are sending individuals and teams to customer locations, then Dusk Field Service Management will make it easier for you to schedule, dispatch, track, and invoice work every day. Dusk FSM is Field Services Management reimagined!

With Dusk FSM unlock:

Power - Create better operations by automating how you schedule and dispatch work

Visibility - Make it easy to manage teams and communicate progress to customers

Control - Improve data quality, power better communications, and keep jobs on schedule

Value - Increase cash flow by automating closeout-to-invoice cycles

Whether you schedule work in the app or on your operations dashboard, your team will be able to communicate work status, progress, and challenges in real time. The app even provides turn-by-turn navigation and an advanced scheduler to make sure everyone knows where to go and when to be there.

Managing field service operations with multiple tools, spreadsheets, and manual processes is complex and inefficient. It almost always results in incorrect and out-of-sync data. Dusk FSM is your single pane of glass; all of your jobs, projects and team communications are integrated into one single platform. For your business, that means better data, better work, and better results.

Benefits of using Dusk FSM

Happy customers - improve visibility & communications as work is performed and completed

Increased ROI - streamline operations and schedule follow-on work from the field

Improve cash flow - closeout work in real-time to get paid faster

Unlock efficiencies - send workers to the highest priority jobs first

Integrated workflows - automate work from your CRM and reduce manual processes

Data Quality - do more with the data you capture. Ask us how!

Stay compliant - Improved adherence and KPI/SLA targets met

Starting from

0

start trial
view pricing plans
book a demo

Dusk FSM's key features

Most critical features, based on insights from Dusk FSM users:

Scheduling
Mobile Access
Billing & Invoicing
Calendar Management
Employee Scheduling
Task Management

Features

4.6

/5

22

Ease of use

4.6

/5

22

All Dusk FSM features

Calendar Sync
Contact Database
Self Service Portal
Customizable Fields
Customizable Forms
Reporting/Project Tracking
Real-time Scheduling
Electronic Signature
Real-Time Data
Project Planning/Scheduling
Forms Management
Process/Workflow Automation
Prioritization
Preventive Maintenance
Issue Management
Online Time Clock
Online Booking
Milestone Tracking
Time & Expense Tracking
Work Order Creation
Timesheet Management
Access Controls/Permissions
Budget Management
Forms Creation & Design
Service History
Skills Tracking
Warehouse Management
Version Control
Productivity Tools
Progress Tracking
Variable Workforce
Task Scheduling
Project Management
Vacation/Leave Tracking
Project Time Tracking
Punch card
QuickBooks Integration
Quotes/Estimates
Real-Time Analytics
Web Forms
Portfolio Management
Performance Metrics
Performance Management
Payroll Management
Payment Collection in the Field
Overtime Calculation
Work Order Management
Workflow Management
Offline Access
Office Suite
Notes Management
Multiple Projects
Multi-Location
Mobile Alerts
Task Progress Tracking
Tagging
Surveys & Feedback
Status Tracking
SSL Security
Single Sign On
Sick Leave Tracking
Shift Swapping
Template Management
Third-Party Integrations
Secure Data Storage
Search/Filter
Schedule Distribution
Routing
Risk Management
Resource Scheduling
Time Off Management
Resource Management
Time Off Requests
Reporting/Analytics
Reporting & Statistics
Reminders
Recurring Orders
Recurring Appointments
Real-Time Updates
Real-Time Reporting
To-Do List
Real-Time Notifications
Real-Time Monitoring
Traditional Methodologies
Accounting Integration
Class Scheduling
Client Portal
Clock In/Out
Collaboration Tools
Commenting/Notes
Compliance Management
Compliance Tracking
Conditional Logic
Contract/License Management
Contractor Management
Convert to PDF
CRM
Customer Database
Customer History
Customizable Branding
Customizable Reports
Customizable Templates
Data Capture and Transfer
Activity Dashboard
Activity Tracking
Agile Methodologies
Alerts/Notifications
API
Appointment Scheduling
Approval Process Control
Assignment Management
Attendance Management
Attendance Tracking
Audio Recording
Audit Trail
Automated Scheduling
Availability Management
Barcode/Ticket Scanning
Budgeting/Forecasting
Business Process Automation
Chat/Messaging
Gantt/Timeline View
GPS
Group Scheduling
Historical Reporting
Inventory Control
Inventory Management
Inventory Replenishment
Inventory Tracking
Invoice Management
Job Management
Job Scheduling
Job Tracking
Kanban Board
Labor Forecasting
Location Tracking
Maintenance Scheduling
Merchandise Management
Messaging
Data Import/Export
Data Synchronization
Database Creation
Dispatch Management
Document Management
Document Storage
Drag & Drop
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Time Tracking
Equipment Maintenance
Facility Scheduling
File Sharing
File Storage
Forecasting
Full Text Search

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Dusk FSM pricing

Pricing options
Free plan
Subscription
Free trial
Pricing range
start trial
view pricing plans

Value for money

4.7

/5

22

Starting from

0

Dusk FSM support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Phone Support
Knowledge Base
Email/Help Desk
FAQs/Forum
Chat

Training options

Documentation
Webinars
Live Online
Videos

Dusk FSM reviews

Overall rating

4.8

/5

22

Positive reviews

95

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.32/10
Rating distribution

5

4

3

2

1

19

2

1

0

0

Pros
The ease of use, seamless scalability, compatibility to other softwares, applicability to our needs and great degree of customisation.
I like best about this software is the ability to tailor it to your own operations from pre planning, accountability, visibility and client delivery.
Fantastic support throughout the journey. I like that there the modules are interconnected and that the date flows easily.
Cons
After syncing jobs from desktop to mobile, the app would crash (tested over several days).
Nobody in your team can hide from the project from forms to tasks to even the job features in the app when they are on the field.
The forms are really hard to understand and navigate.

Dusk FSM FAQs

Q. What type of pricing plans does Dusk FSM offer?

Dusk FSM has the following pricing plans:
Starting from: $0.00
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Dusk FSM?

Dusk FSM has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Dusk FSM support?

Dusk FSM supports the following languages:
English


Q. Does Dusk FSM support mobile devices?

Dusk FSM supports the following devices:
Android, iPad, iPhone


Q. Does Dusk FSM offer an API?

Yes, Dusk FSM has an API available for use.


Q. What other apps does Dusk FSM integrate with?

Dusk FSM integrates with the following applications:
Microsoft SharePoint, Dropbox Business, Jira, Microsoft Azure, Reckon Payroll, HubSpot CMS Hub, OneDrive, Trello, Microsoft Project, Stripe, Slack, Microsoft 365, Pronto Xi, Bitbucket, QuickBooks Online, Mapbox, Google Maps, Xero, HubSpot Sales Hub, HubSpot CRM, Reckon One, HubSpot Service Hub, FLS VISITOUR, Microsoft Excel


Q. What level of support does Dusk FSM offer?

Dusk FSM offers the following support options:
24/7 (Live rep), Phone Support, Knowledge Base, Email/Help Desk, FAQs/Forum, Chat

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