Odyssee Service Pricing, Features, Reviews & Comparison of Alternatives

Odyssee Service

Easy, reliable, enjoyable

3.67/5 (3 reviews)

Odyssee Service overview

What is Odyssee Service?

Odyssee Service
The benefits you receive by working with Odyssee Service are countless: work orders with customer signatures and real time feedback about service jobs improve your efficiency. The automating of mobile workflow will drastically decrease your costs. With Odyssee Service you will have efficient planning, thorough reporting and a history of all installations.
www.odysseeservice.com

Pricing

Starting from
€29/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, India, Germany, Brazil, Mexico

Supported languages

English, Dutch, French, German, Polish, Spanish, Turkish
Odyssee Service screenshot: Drag&Drop Planning - Multi Technician SchedulingOdyssee Service screenshot: GeolocalizationOdyssee Service screenshot: My WorkOrder ListOdyssee Service screenshot: My WorkOrder List - Map ViewOdyssee Service screenshot: Digital Work orderOdyssee Service screenshot: Planning New JobsOdyssee Service screenshot: CustomerPortal_HomeOdyssee Service screenshot: CustomerPortal_PendingJobRequestsOdyssee Service screenshot: Dashboard_Example1Odyssee Service screenshot: Dashboard_Example2

Odyssee Service reviews

Excellent
1

Very good
1

Average
0
Poor
1

Terrible
0
Value for money
Features
Ease of use
Customer support
  3.7
  4.0
  4.3
  5.0
Markus Strelow

Well structured and easy to handle.

Used occasionally for less than 6 months
Reviewed 2018-06-11
Review Source: Capterra

Pros
An affordable field service software which offers a) a multi-worker time and route planner, b) a customer portal, c) contract management feature and d) multi-language option is pretty unique.

Cons
each admin requires an own license - license price should solely depend on number of field service staff; annual license fee is payable in advance; currently a native interface is available only for "exact" bookkeeping software (a native interface for "Sage" cloud products is planned, as I understand)

Response from Odyssee Mobile


Thank you for your review. The reason why admins pay equally a license is because they have just as many features for planning and administration than technicians in the field. Also we are indeed working on a connector to all sage products and have already existing connectors to Exact Online, SAP& NAV.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Wolf Schumacher

This is a fantastic Online and Offline Tool for service personnel!

Used daily for less than 6 months
Reviewed 2018-06-11
Review Source: Capterra

Perfect service capabilities. Very cost-effective particularly compared to local solutions .

Pros
Online plus Offline. Ties in nicely with our Exact Cloud ERP solution. Multi-language capability. For us and other clients both German and English support is mandatory for our market.

Cons
There is absolutely nothing negative to say about this grear SaaS tool. Ourselves and our clients love this fantastic tool!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jennifer Dado

Not configurable and therefore obsolete

Used daily for less than 6 months
Reviewed 2018-03-09
Review Source: Software Advice

Pros
I actually was very pleased with the platform initially - it made my job of creating mil std 29 labels a breeze as long as they were very simple shipments

Cons
You are using software that is shared by ALL OF THEIR OTHER CLIENTS. Normally this wouldn't be an issue, except our company processes shipments with DCMA very differently and therefore, our requests for modifications would negatively affect everyone else using it

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Odyssee Service pricing

Starting from
€29/month
Pricing options
Subscription
Free trial
View Pricing Plans

Odyssee Service starts at 29 € per month per user. 14 days free trial available
(no credit card required). Ask for your demo and get started in minutes!

Odyssee Service features

API
Activity Dashboard

Activity Tracking (345 other apps)
Audit Trail (341 other apps)
Auditing (382 other apps)
Automatic Notifications (549 other apps)
Billing & Invoicing (321 other apps)
Compliance Management (427 other apps)
Customizable Reporting (434 other apps)
Data Import/Export (412 other apps)
Document Management (354 other apps)
Document Storage (341 other apps)
Inventory Management (467 other apps)
Inventory Tracking (359 other apps)
Monitoring (324 other apps)
Real Time Data (360 other apps)
Real Time Reporting (316 other apps)
Reporting & Statistics (584 other apps)
Third Party Integration (469 other apps)
Workflow Management (459 other apps)

Additional information for Odyssee Service

Key features of Odyssee Service

  • Customer & Equipment management
  • Job creation & (recurrent) scheduling
  • Multi-job and Multi-technician planning
  • Geolocalization
  • Register Travel time
  • Register Timesheets
  • Register Used Parts & order new parts
  • Take Pictures
  • Read manuals
  • Fill in checklists
  • Fill in Service Reports
  • Email Approval pdf
  • Workflow for unfinished/ to be rescheduled jobs
  • Upsell products to customers
  • Customer portal
  • Offline access for technicians
  • Dashboard
  • Route optimization
  • Drag & drop planning
  • Mobile signature capture
View All Features

Benefits

Mobile field Service Solution:
85% faster invoicing process
93% Admin performance
89% improved and better optimal planning