NetSuite Reviews

cloud based very user friendly easy to customize reports captures every change so has a great audit trail

not as robust in some areas as I would like (budgeting module, marketing module) updates sometimes wipe out custom built reports (areas that were reported on no longer available) pricey, price increases every year

Netsuite's functions, both for front office and back office individuals is intuitive. A minimal amount of support / help menus is necessary to be able to access and utilize the features of Netsuite. I enjoy and appreciate how customize-able Netsuite is with minimal IT or programming experience - it is an ERP software for really everyone. Netsuite is constantly coming up with new features to enhance my experience, and increase the efficiency and effectiveness of the ERP.

I wish that there were a better help menu / functionality - it is good that Netsuite is so easy to use, because the "help" function is often times not helpful. I also wish that customer service were more customer-oriented, it is often times confusing as to who I should contact (whether it be Netsuite directly, or my Netsuite sales / account rep). I also wish that the new features (such as the verticals) had more demos available online, so that it'd be easier to see and know what kinds of additional functionality they have to offer.

Honestly the best thing I like about NetSuite is how easy it is to contact Customer Service and how helpful they are. The user/admin guides are also very detailed and the patch notes they include with updates keep us well informed.

I wish NSPOS had more modules, everything seems to require customizations.

Prior to NetSuite, we had many add-on applications to integrate with. It made updates and seamless integration difficult. With NetSuite, we are able to function almost entirely within NetSuite. We have established relationship with NetSuite partners for additional functionality to address functional gaps that NetSuite could not address directly. However, by utilizing these partnerships, integration has been nearly seamless.

The one drawback is the ability to get enhancements addressed that specifically meet our business requirements. Again, we have partnered with NetSuite partners to address some things, however, there are other enhancements I hoped would have been easier to get addressed. It feels like they are recognized as a need, but then they fall into a large bucket that has little hope of being addressed.

the reporting functionality, saved searches and financial document reports. They give you a base you can then customize and bring in your custom fields. The snap ons and add ins are also very helpful such as web services for third parties such as payroll, 1099 forms, and bank rec files

your bank reconciliation is less than ideal. Your fixed asset module is also well underwater. Would recommend investing significant resources on that or dump it.... very hard to use, very easy to break. Its nice having the asset listing in one place though along with scrips to run depreciation.

Customization and compatibility, you can customize to any you want it to work in regards to reporting.

NS inside implementation team doesn't have enough knowledge to successfully implement the software, account manager only cares about upselling instead of helping our business to succeed.

The way the NetSuite software was layed-out was easy to navigate. A lot of features are hidden in multiple drop down menu's so the learning curve could be much faster if pages you used most could be pinned at the top of the menus.

Like I stated before the most used pages are hidden in the menus.

Search and queries capabilities are very useful. System is easy to learn. It seems to be very configurable too.

Some controls from a standard accounting perspective are lacking. Such as, an invoice GL entry can be zeroed out after posting if canceled within the period. We have daily balancing processes and automated matching and we cannot have an entry that was previously reconciled just change to zero. There should be a reversing entry for an audit trail and better controls when this happens. Also should be...

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It is very easy to use and can be used from anywhere in the world on any device

The price is higher than other software programs

NetSuite has a lot of functions. It can do so many things. You usually can find what you need if you just look.

NetSuite has a lot of functions. There are so many that it can get confusing. You usually can find what you need if you have a lot of time to look for it. The other issue I find to be a problem is that we can't do refunds for alternative payment methods (PayPal Express, Amazon Pay) through NetSuite. We have to issue the refund through NetSuite, but then go into PayPal or Amazon to also issue the refund. They don't sync. There may be other plug ins we need to make the refund issue work better. But then we have more places where the system can break.

The search for clients/prospects is fast. I can be on the record page, go to the web site, check for phone records and write reports. I can access just as easily from my smart phone or if im on another computer. It is the foundation of my sales program and very complete. I am able to track current projects and the history is always available.

The search function is too complicated. if one letter is off I cannot get the proper search. It needs to be simplified. It crates a time problem for me each time I attempt a search. Also I would like for a link from the incoming phone calls to pull up a record of the caller. This would be an outstanding feature and save time and I could be more responsive when receiving a call.

Keeps developing. So many businesses have customised at macro or micro level but all benefit from one book of record kept in the cloud!

The first 3 weeks of user adaptation wa tough. Like learning a new job.

A cloud-based ERP system, NetSuite suites companies looking for security and reliability, combined with a solid feature set and frequent upgrades. The UI includes a powerful search tool, and it is easy find what you need and move around in the system.

It is a relatively expensive solution, which also requires a lot of your own development time to customise forms and functions for your business. There is a limited amount of cloud storage included, and the cost to increase this is eye watering.

ease of use, function, order entry, invoicing and accounting functions.

customer service, updates, personal integration

Changes were needed to the general ledger and renumbering and organizing the income statement and balance sheet was extremely easy. This was to make the statements useful to management, provides more relevant financial information, and just make the statements more useful. Love the ability to create searches and reports.

not an easy way to update names when an employee leaves for the 100s of searches and reports they owned. The downside is we have many "names" even though they are no longer employed. Not a fan of adding new IDs and the paying their prorated costs for the remainder of the term. For example if you have a three year term you would need to pay the remaining months in total to add them.

NetSuite is very good for tracking what has happened. I can log my calls, opportunities, sales, quotes, etc. I can set a call back/follow call. I can log my emails. So tracking information is great.

This is a very poor data management system for sales reps. It is not easy to use. I can not pull reports of prospects. I can not create marketing lists/contact lists.

customisability to suit needs of our growing business

cost to set up and run and for employees to be able to successfully use

I have gotten used to the interface and I find it pretty user-friendly; there are several ways to get to the same information.

This product has so many features and so much in-depth functionality available, that it sometimes has an overwhelming feel. There are tasks that should/could be much simpler to perform. The custom reports can be tricky to figure out due to the very high number of fields to choose from within the product. In addition, there is little to no customer support unless you're willing to pay additional fees for the assistance, which is not inexpensive.

NetSuite's standard capability is easy to use and deploy. The expansion into mobile platforms is good although it could be better. They used to have Outlook integration which although buggy was an excellent method of ensuring all customer comms via email were accurately recorded in CRM

We were very early adopters of NetSuite and as such we're forced in the beginning to custom develop much of the capability we needed simply because NS hadn't yet created it. Over the years we've become reliant on this custom development which is stable but very slow, complicated and virtually impossible to support. Unwinding ourselves now to make use of the standard out of the box capability NS now provides is virtually impossible

I love how easy it is to navigate. If you want to know what makes up any sort of balance, you can usually just click on that balance and it will give you all the details behind it, I just this week found a detailed aging report so our year end journal entries are so much easier than our prior system. I love how it's exactly like a website with so many useful links. I often find myself with 20 tabs open at the end of a day without even realizing it.

When it goes offline it can be tricky. Sometimes if you don't allow it enough time to finish loading, it will ignore what you have changed. That said, that's true of pretty much any website.

Robust, high uptime, very customizable ERP

Support is difficult to work with. Some features clunky

I have administrated/implemented Oracle + NetSuite for a couple of years and have found that is a very versatile product, that truly one of the most scalable ERP systems I've ever encountered. This product is always available to my users wherever and whenever they need access, designed for global commerce and the global supply chain. NetSuite can hold all of a companies accounting information including amortization schedules, journal entries, bills, vendor information, revenues, cost of sales, and so much more. Every single accounting function an organization does can run through Netsuite. Companies are able to upload directly to Adaptive Insights, which is a great tool to do forecasting and budgeting.

The only drawback of the system is that the UI is not as clean as other tools that we use like Salesforce and Adaptive. These tools have extremely intuitive, user-friendly, and graphically appealing UI's.

Software is online. Software is very easy to use so suitable for all staff not just office based staff Software is so powerful that you can use it for invoicing, customer support, CRM and Shopping carts.

Slow on development of shopping carts. Not up to date with the likes of Shopify etc.. and also the costs are too much compared to Shopify.

Accounting, Ease of data handling. Ease with which other softwares can be integrated with NetSuite

No proxy logins for admins to check dashboards published. How standard records are viewed differently in each place. Ex: Contacts are a separate record if you are running a search but they are under relationships in Csv imports which is inconsistent. So are sales Orders which come under transactions. No way to search for 3rd connection transactions or records. Example: No way to search for a opportunity from which a sales order was created.

Very customizable to fit your business, and with Oracle's backing, continues to add features. For those that find they were looking for more elaborate accounting software, they'll be amazed at all of the other items that can help to streamline your company or organization.

You'll need someone to help implement this. This is not an easy platform to just buy and start using. It will often force a company to rethink their processes and document them so that they can be implemented within the platform.