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Odoo
5
695
4
394
3
103
2
36
1
84
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one open-source business software
Table of Contents



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Odoo - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: June 2026
Odoo overview



Based on 1312 verified user reviews
What is Odoo ?
Odoo is a CRM solution offering key features such as billing and invoicing, task management, inventory management, and sales pipeline management, among others.
Who uses Odoo ?
Reviews for Odoo come from a wide variety of industries, including information technology and services (12% of reviewers), computer software (8%), and retail (5%). The most frequent use case for Odoo cited by reviewers is CRM (36% of reviewers).
What do users say about Odoo pricing?
Reviewers appreciate Odoo’s free Community edition and modular pricing, which they say offer value and flexibility for small businesses. However, some users report escalating costs, complex pricing, and high fees for customization and support.
Starting price
per month
Pros & Cons
Accounting Management
Invoicing
Data Management
Bugs and Issues
Sales and Purchase
Payment
Odoo ’s user interface
Odoo review summaries overview


To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.1
Features
4.2
Ease of use
4.0
Customer support
3.9
Reviews sentiment
What do users say about Odoo ?
Reviewers feel Odoo offers extensive customization, strong integration between modules, and a user-friendly interface, helping them centralize business processes like accounting, project management, and CRM. They appreciate its flexibility, process automation, and the availability of both free and paid versions, which can reduce costs and improve efficiency for many businesses.
Users report that the learning curve can be steep, especially for those without technical expertise, and that customization or implementation often requires significant time and resources. They mention frequent bugs, slow or inconsistent customer support, and note that advanced features or integrations may require extra costs or technical skills.
Select to learn more
Who uses Odoo ?
Based on 1,312 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Odoo 's key features
GetApp's analysis of 118 verified user reviews collected between July 2021 and October 2024 identifies Odoo's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Odoo's Billing & Invoicing capabilities for their efficiency and flexibility. They highlight the support for multiple currencies, partial payments, and automated reminders, which improve cash flow and reduce administrative tasks. Users report that automated invoicing reduces manual errors and ensures timely billing. They find the e-invoicing functionality excellent and the ability to customize and edit invoices valuable. However, some users mention challenges with integration, particularly with Stripe, and note that it lacks adaptation to specific accounting systems like Romania's. Of the 20 Odoo users who gave detailed accounts of their use of Billing & Invoicing, 90% rated this feature as important or highly important.
Users report that Odoo's Inventory Management is comprehensive and practical for tracking inventory, managing stock levels, and forecasting quantities. They appreciate its ability to handle complex setups, including multiple warehouses and locations, and its integration with databases. Reviewers indicate that it supports detailed inventory analysis and helps in making informed business decisions. However, some users find it overly complex for small quantities and note difficulties with large inventories exceeding 20k items. They also mention occasional issues with accuracy and terminology. Of the 27 Odoo users who gave detailed accounts of their use of Inventory Management, 89% rated this feature as important or highly important.
Ryan P.
Lead Designer

Junaid T.
Head of Business and Administration
Ruby S.
Content Creator
Daniella B.
Technical Assistant
All Odoo features
Features rating:
Odoo alternatives
Odoo pricing
Pricing plans
Pricing details:
User opinions about Odoo price and value
Value for money rating:
To see what individual users think of Odoo 's price and value, check out the review snippets below.
Ryan P.
Lead Designer
Eugene S.
Chief Product Officer and Co-Founder
Odoo integrations (14)
Integrations rated by users
We looked at 1,312 user reviews to identify which products are mentioned as Odoo integrations and how users feel about them.
Integration rating: 4.5 (15)
Integration rating: 4.3 (13)
“No real need to integrate them.”
Stephanie D.
Owner
Integration rating: 4.3 (12)
Integration rating: 4.8 (12)
Integration rating: 4.3 (10)
“It helps me keep track when an invoice has been paid!”
Jenerly B.
Operations Queen
Integration rating: 4.8 (7)
Odoo customer support
What do users say about Odoo customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Odoo customer support.
A fair number of users highlight prompt, effective support, often resolving issues within 48 hours and providing helpful guidance.
Multiple users appreciate the professionalism and dedication of the support team, mentioning smooth ticket handling and 24/7 availability.
A number of users report slow or unresponsive customer support, especially for lower-tier plans or during implementation phases.
Multiple users mention inconsistent service quality, lack of accountability, and difficulty getting clear or timely solutions from support.
Support options
Training options
To see what individual users say about Odoo 's customer support, check out the review snippets below.
“Modularity and great customer service when getting stuck.”
Wilfried S.
Manging Dir.
“Customer service support is prompt and very helpful to solve my issues.”
Zakir H.
Marketing Head
“Customer support could be a bit slow at times, especially if you’re on one of the lower-tier plans, which is frustrating when you need help quickly.”
Daniella B.
Technical Assistant
Odoo FAQs
Odoo has the following typical customers:
Small Business, Mid-size Business, Large Enterprises, Freelancers
These products have better value for money
Q. What is Odoo used for?
Odoo is a customizable, open source business applications suite that covers CRM, sales, ERP, project management, manufacturing, inventory, POS, accounting, and more. It works for companies of all sizes and budgets, and can be hosted in the cloud or on premise. Odoo Website lets users build custom sites with a drag and drop editor, including calls to action, blogs, and customer portals. Built in SEO tools handle optimization, redirects, schemas, sitemaps, and performance. The eCommerce app supports online sales with custom product pages and integrations for payments and shipping. Odoo CRM helps sales teams manage leads and opportunities, customize pipelines, track forecasts, and automate marketing campaigns. The Subscriptions app manages recurring billing and provides clear business insights. Odoo Accounting simplifies daily finances with bank sync, reconciliation, invoicing, expenses, and reports. Inventory tools help reduce stock levels while avoiding stock outs. Additional apps cover timesheets, purchasing, projects, documents, and helpdesk. Odoo also includes HR tools for recruitment, employees, leave, appraisals, and fleet management, along with communication, eSignature, marketing, manufacturing, and POS applications.
Q. Does Odoo support mobile devices?
Odoo supports the following devices:
iPad, Android, iPhone
Q. What level of support does Odoo offer?
Odoo offers the following support options:
Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, Phone Support






















