BeyondTrust Remote Support - 2026 Pricing, Features, Reviews & Alternatives

Reviewers appreciate BeyondTrust Remote Support's remote access/control capabilities, highlighting its ease of use and integration with other functionalities like screen sharing and file transfer. They find it valuable for troubleshooting and managing devices from anywhere, even on mobile devices. Users report that it supports multi-factor authentication and administrative privileges without granting end-user rights. They say it is simple to set up and maintain, making it a preferred tool for IT support and remote work environments. Of the 99 BeyondTrust Remote Support users who gave detailed accounts of their use of Remote Access/Control, 99% rated this feature as important or highly important.

Reviewers indicate that BeyondTrust Remote Support's screen sharing is essential for troubleshooting and collaboration. They appreciate the high-quality graphics and real-time visibility, which help in diagnosing issues effectively. Users report that it enhances productivity by allowing them to demonstrate problems and solutions clearly. They find it secure and easy to use, with the ability to share screens instantly and invite multiple participants, making it an important tool for remote support and training. Of the 66 BeyondTrust Remote Support users who gave detailed accounts of their use of Screen Sharing, 97% rated this feature as important or highly important.

Users report that BeyondTrust Remote Support's file sharing feature is highly valuable for collaboration and efficiency. They appreciate the ease of transferring files using drag-and-drop or upload/download buttons. Reviewers find it helpful for sharing necessary files during support sessions, reducing the need for manual transfers. They indicate that it works well across different operating systems and enhances the overall support experience by allowing quick and secure file exchanges. Of the 49 BeyondTrust Remote Support users who gave detailed accounts of their use of File Sharing, 90% rated this feature as important or highly important.

Reviewers feel that BeyondTrust Remote Support's real-time chat feature significantly improves communication during support sessions. They highlight its usefulness for asking questions, providing instructions, and resolving issues without needing a phone call. Users appreciate the ability to chat with multiple participants simultaneously and find it enhances teamwork and decision-making. They say it is easy to use and integrates well with other support tools, making it an essential aspect of remote support. Of the 58 BeyondTrust Remote Support users who gave detailed accounts of their use of Real-Time Chat, 90% rated this feature as important or highly important.

Reviewers appreciate BeyondTrust Remote Support's ticket management capabilities for tracking and resolving issues efficiently. They find it helpful for assigning unique ticket numbers, which streamline follow-ups and communication. Users report that it integrates well with other ticketing systems and is scalable for both large and small organizations. They indicate that it simplifies managing ongoing and pending tasks, making it a valuable tool for IT support and customer service. Of the 33 BeyondTrust Remote Support users who gave detailed accounts of their use of Ticket Management, 85% rated this feature as important or highly important.

Reviewers indicate that BeyondTrust Remote Support's unattended access feature is important for remote troubleshooting and maintenance. They appreciate the ability to access devices without requiring user presence, which enhances flexibility and efficiency. Users report that it is easy to set up and manage, allowing IT to perform updates and fixes outside of business hours. They find it secure and useful for supporting a global workforce, making it an important aspect of remote support. Of the 45 BeyondTrust Remote Support users who gave detailed accounts of their use of Unattended Access, 80% rated this feature as important or highly important.

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