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Shift4Shop Logo

Rocket fuel for your business

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Shift4Shop - 2026 Pricing, Features, Reviews & Alternatives

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: November 2025

Shift4Shop overview

Based on 129 verified user reviews

What is Shift4Shop?

By industry, Shift4Shop reviewers are most commonly professionals in retail (20%). The most frequent use case for Shift4Shop cited by reviewers is small business eCommerce (54% of reviewers).

What do users say about Shift4Shop pricing?

Some users say Shift4Shop provides strong value for money with its free plan, affordable pricing, and bundled features. However, some reviewers report higher-tier plans can be pricey and feel restricted by bandwidth limits and costly upgrades.

Starting price

Alternatives

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Pros & Cons

Pricing

Payout Process

Customer Support

Payment Options

Email Response

Shift4Shop’s user interface

Ease of use rating:

Shift4Shop pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(14)
3-4(46)
5(69)

What do users say about Shift4Shop?

By industry, Shift4Shop reviewers are most commonly professionals in retail (20%). The most frequent use case for Shift4Shop cited by reviewers is small business eCommerce (54% of reviewers).

Select to learn more


Who uses Shift4Shop?

Based on 129 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Retail
Apparel & Fashion
Arts and Crafts
Marketing and Advertising
Others

Use cases

Small Business eCommerce
eCommerce
B2B eCommerce Platform
Website Builder
Ecommerce Order Management Software

Shift4Shop's key features

Most critical features, based on insights from Shift4Shop users:

SEO management
Inventory management
Shipping management
Data security
Social media integration
Order management

All Shift4Shop features

Features rating:

Multi-Channel marketing
Templates
Catalog management
Shopping cart
CRM
Returns management
Promotions management
Multi-Store
Online ordering
Online payments
Online store builder
Payment processing
Point of sale (pos)
Pre-built templates
Product catalog
Product configurator
Real time editing
Refund management
Retail inventory management
Reviews management
Shipping labels
Tax management
Website management
Abandoned cart saver
API
Channel management
Credit card processing
Customer accounts
Customer management
Customizable branding
Data synchronization
Discount management
eCommerce management
Electronic payments
Email marketing
For b2b
For small businesses
Inventory control
Inventory tracking
Item management
Kitting
Loyalty program
Mobile Commerce

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Shift4Shop pricing

Starting from

Free

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about Shift4Shop price and value

Value for money rating:

Of 27 reviews that provide robust commentary on Shift4Shop's price and value, 67% mention it in a positive light.

Some users say Shift4Shop offers strong value for money, highlighting its free plan, affordable monthly pricing, and inclusion of features like unlimited products, bandwidth, and third-party integrations. Reviewers appreciate the bundled functionality, customization options, and the ability to run a full eCommerce site at a lower cost compared to competitors. Some reviewers find the free trial and low entry costs attractive. However, some users report that higher-tier plans can become pricey, especially with increased product uploads or traffic, and they feel restricted by bandwidth limits and upselling of costly upgrades. Some reviewers feel price increases are not matched by improvements.

, and

To see what individual users think of Shift4Shop's cost and value, check out the review excerpts below.

“Shift4shop truly has everything we need to operate a successful e-commerce business, and at no upfront cost (terms apply to that assessment).”
HW

Henry W.

CEO

“They had an excellent plan where you got the cart free if you used their payment processor.”
KH

Kelly H.

Web specialist

“From flippant responses to legitimate questions on chat to ticket responses that take 10-14 days, there is simply NO value for the money. ”
KL

Kristine L.

Owner

Shift4Shop customer support

What do users say about Shift4Shop customer support?

Customer support rating:

We analyzed 45 verified user reviews to identify positive and negative aspects of Shift4Shop customer support.

Widespread user sentiment highlights responsive and knowledgeable support staff who resolve issues quickly.

A number of users praise the availability of 24/7 tech support and ease of reaching helpful representatives.

Multiple users appreciate that support teams are patient, friendly, and provide clear guidance for non-technical users.

A limited number of users report difficulty reaching qualified support, slow response times, and inconsistent issue resolution.

Support options

Faqs/forum
24/7 (live rep)
Email/help desk
Phone support
Knowledge base
Chat

Training options

Webinars
Live online
Videos
In person
Documentation

To see what individual users say about Shift4Shop's customer support, check out the review snippets below.

“The support people are great, they help us when needed and normally solve my issues and questions in a few hours or less.”

Verified reviewer profile picture

Stephen H.

“Their technical support team answered every question I have very quickly and had a lot of knowledge about their product.”

DR

Deborah R.

Office & Shipping Manager

“Their support structure is absolutely broken and makes it near impossible to get anything fixed. When you call, you only have access to their "Technical Support Specialists" who often hardly know anything when it comes to technical issues.”

TB

Trevor B.

Director of IT

Shift4Shop FAQs

Q. Who are the typical users of Shift4Shop?

Shift4Shop has the following typical customers:
Freelancers, Small Business

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Q. What is Shift4Shop used for?

Shift4Shop, formerly 3dcart, is a leading all-in-one eCommerce solution for new or existing websites. Designed for businesses of all sizes, Shift4Shop offers the industry’s most innovative tools and features, allowing merchants to sell their products everywhere and anywhere, with complete control over the look and feel of their websites. As the most powerful, secure cloud-based eCommerce solution today, Shift4Shop allows merchants to manage every aspect of their business, whether they’re selling online, in-store or on the go, with complete ease. As a SaaS based, PCI certified eCommerce platform, Shift4Shop provides unparalleled service and support, and offers a 99.99% uptime guarantee with 24/7 monitoring. And, with access to free, world-renowned 24/7/365 support by phone, live chat, and email, merchants can focus on selling and building their products with absolute confidence and peace of mind. For more than 20 years, thousands of businesses across the globe have come to rely on Shift4Shop’s fast, secure, and scalable platform, from small craft shops to some of the world’s biggest brands. Whether you’re looking to open your very first online store or are migrating from another shopping cart, Shift4Shop has the 1,000+ cutting-edge features you need to build and grow a successful online business. With more than 100 professionally designed website themes, advanced SEO tools, an integrated payment processing system, insightful reports, real-time shipping rates, and robust marketing tools, Shift4Shop is all you need to succeed in an increasingly competitive market.


Q. What are the benefits of using Shift4Shop?

• Shift4Shop is Level 1 PCI compliant so that you never need to worry about the security of your customers' sensitive data like credit card numbers and personal details.

• Grow and expand your business worldwide with robust marketing tools such as make-an-offer, daily deals, gift registry, autoresponders, gift cards, promotions, coupons & more.

• With 99.99% uptime and 24/7 monitoring, you'll never have to worry about the performance of your store or potentially lost sales.

• Your online store runs 24x7x365, which is why our support does too! Reach us by phone, chat, or email for the industry's friendliest, expert support.

• Design your store to match the unique look and style of your business and brand, with more than 100+ gorgeous responsive templates and full access to the HTML and CSS of your store.

• Dominate search engines with an online store that's entirely search engine optimized, with additional access to advanced SEO tools such as 301 redirects, canonical URLs, custom file names, robots.txt editor, dynamic meta tags, and more.

• Manage your business with complete ease and confidence. Create customer groups, take phone orders, issue refunds, print shipping labels, access customer profiles, and glean insightful information from comprehensive built-in reports.

• Choose the shipping methods that best match your business's needs. Offer real-time shipping rates from major carriers such as FedEx, UPS, USPS, DHL, Canada Post, Australia Post and ParcelForce; offer flat-rates based on order weight, total, quantity or zip code; or even offer free shipping.


Q. What languages does Shift4Shop support?

Shift4Shop supports the following languages:
English


Q. Does Shift4Shop offer an API?

Yes, Shift4Shop has an API available for use.


Q. What level of support does Shift4Shop offer?

Shift4Shop offers the following support options:
FAQs/Forum, 24/7 (Live rep), Email/Help Desk, Phone Support, Knowledge Base, Chat

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