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Nicereply
5
218
4
60
3
3
2
2
1
0
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Table of Contents
Nicereply - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Nicereply overview
What is Nicereply?
Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever.
Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot, and Buffer to measure and improve the quality of their customer experience.
- Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) per agent, team, country, product line or company-wide
- Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket, conversation, chat, deal, etc. Once set, you don’t have to do a thing.
- Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail.
- Use survey link URLs & turn any customer touchpoint into an opportunity to gather feedback about the brand and customer experience.
- Get real-time feedback on your website's user experience. Nicereply's website pop-up surveys can help you convert more customers by improving your website & software's usability.
- Increase your survey response rates by 200% by combining in-signature surveys and post-resolution email surveys without sending more emails.
- Integrate Nicereply with your CRM system. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout, and more.
- See your data in your CRM software and set automation based on the scores & feedback.
- Fully customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics.
- See all your CSAT, CES, and NPS data in a clean, easy-to-navigate dashboard.
- Recognize your best agents with leaderboards and drill-downs stats per team and agent.
- Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or slack / MS teams channel.
- Measure the performance of your automated emails. You can see how many automated surveys were sent, opened, and answered.
- There are no complicated plan tiers or gating. You can use any integration with any Nicereply plan.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Customer Feedback
Ease of Use
Customization
Reporting and Statistics
Customer Ratings
Inconsistent customer ratings system
Nicereply’s user interface
Nicereply pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.6
Ease of use
4.7
Customer support
4.7
Reviews sentiment
What do users say about Nicereply?
allows us to see our own mistakes or what we are doing wrong and serves to improve each day more and fight because customers feel satisfied with the service and the product they acquire
Select to learn more
Who uses Nicereply?
Based on 283 verified user reviews.
Company size
Midsize Businesses
Small Businesses
Enterprises
Top industries
Use cases
Nicereply's key features
Most critical features, based on insights from Nicereply users:
All Nicereply features
Features rating:
Nicereply alternatives
Nicereply
Starting from
59
Per month
SurveyMonkey
Starting from
30
/user
Per month
Trustpilot
Starting from
299
Per month
Jotform
Starting from
39
Per month
Nicereply pricing
Pricing plans
Pricing details:
User opinions about Nicereply price and value
Value for money rating:
To see what individual users think of Nicereply's price and value, check out the review snippets below.
Renata H.
business administrator
Emily M.
Customer Service Director
Nicereply integrations (16)
Integrations rated by users
We looked at 283 user reviews to identify which products are mentioned as Nicereply integrations and how users feel about them.
Integration rating: 5.0 (3)
“Tracks email volume in real time”
“This is our EMS platform, and it connects just as we would expect.”
Elliot F.
Operations Manager
Integration rating: 5.0 (2)
Other top integrations
Nicereply support options
Typical customers
Platforms supported
Support options
Training options
