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Call Center Workforce Management Software with Call Center Management (2026)

Last updated: March 2026

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39 software options

Talkdesk logo

Cloud-based contact center & customer experience platform

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Talkdesk provides all the benefits of enterprise contact center software, without all the complexity.

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Salesforce Service Cloud logo

AI powered customer service management platform

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Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction.

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Bitrix24 logo

All in one business management workspace

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Bitrix24 is a free cloud and open source collaboration platform providing CRM, document management, tasking, time management, and project management tools. Over 12 million companies rely on Bitrix24 in 186 countries.

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Kixie PowerCall logo

More Connections, Better Conversations. AI-enhanced RevComms

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Kixie is a cutting-edge revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation.

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CXone Mpower logo

Cloud-based contact center software

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NICE Workforce Management (WFM) Suite offers the most advanced AI-based workforce management tool to plan and staff across all digital channels. WFM uncovers hidden patterns, makes accurate forecasts, and identifies the best forecasting model and the best candidates during the hiring process.

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Five9 logo

Cloud contact and call center software

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Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

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Genesys Cloud CX logo

AI-enabled experience orchestration platform

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Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

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RingCX logo

AI-powered contact center

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RingCentral RingCX: AI-powered, omnichannel contact center with unified communications. Simplify customer experiences effortlessly.

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ZIWO logo

API Based cloud contact center software with CRM Integration

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ZIWO is a cloud call center software for sales, marketing, customer support for real or virtual agents. Features include CRM integration, outbound dialer, virtual phone , call tracking, call masking , Agent and Admin Mobile App along with live monitoring of Inbound & Outbound KPI such as IVR, FCR.

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Nextiva Contact Center logo

Omni-Channel Customer Relationship Management

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Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business phone features at a small-business price and it offers ease of use, manageability, scalability, reliability, and enterprise-class functionality.

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Sprinklr logo

Social media management, analytics & strategy planning.

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Sprinkl offers social media management products to help brands improve their presence on social media, increasing engagement, improving insight and becoming more strategic. It is a social experience management platform with a suite of apps to ensure brand consistency among customers and staff.

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TCN logo

Cloud-based call center solution

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Scheduling contact center agents used to be a guessing game, but that’s a thing of the past. With TCN’s Workforce Management solution, contact centers can schedule agents confidently, knowing that they are utilizing their assets to their fullest potential.

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Call Center Studio logo

Pay-as-you-go • Scalable • AI Powered • Better CX

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Call Center Studio is a web-based pay-as-you-go CCaaS packed with everything your operations need to become a 360-degree customer experience base.

Unleash your agents’ full potential, thrive with operational efficiency, and leverage scalability with remote-friendly Call Center Studio.

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MaxContact logo

AI-powered customer engagement platform

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MaxContact is the AI-powered customer engagement platform that turns conversations into revenue. Our advanced, omnichannel features enhanced with powerful AI capabilities help businesses connect smarter, convert more, and scale efficiently - delivering proven results.

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Sharpen logo

Happy Agents. Happy Customers.

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Happier agents make happier customers. Sharpen gives your customer service team a way to simplify their queue interactions and workflows to empower agents and deliver a positive customer experience.

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PanTerra Streams logo

AI-powered unified communications & collaboration.

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AI-powered contact center with advanced routing, real-time analytics, and supervisor tools to boost agent performance, improve CX, and manage workforce efficiency.

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8x8 Contact Center logo

One solution for every customer interaction.

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8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success.

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BroadVoice Cloud PBX logo

Broadvoice b-Hive Cloud Communications for SMBs

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Broadvoice b-Hive is everything you need and anywhere you want to go!

Untether your team from their desk phones and give them the power to provide deeper customer experiences and seize on opportunities more effectively.

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RingCentral Engage Voice logo

Outbound contact center software for business of all sizes

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RingCentral Engage Voice is a cloud-based contact center solution designed to help businesses automate processes for customer service agent on-boarding, with call scripting, historical reporting & CRM integrations. The platform aims to improve sales performance by saving time for agents & customers.

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OXON logo

Cloud-based contact center management software

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OXON is a cloud-based contact center management software designed to provide SMBs & enterprises with a single platform to manage & track customer communication

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Sales Sling logo

Cloud based auto dialer & lead management platform

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Sales Sling is a cloud-based dialer & lead management platform for sales teams which offers tools for converting leads into sales, managing sales pipelines, making outbound calls with the auto-dialer functionality, tracking and recording inbound & outbound calls, managing employee performance & more

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Samu logo

Sales coaching software

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Samu is a sales coaching software that helps businesses gain insights into sales calls and identify the potential of sales representatives through recording and analysis of sales calls. Samu allows stakeholders to record, transcribe, and analyze sales meetings and utilize AI-enabled tools to let sales managers identify which meetings to focus on when coaching.

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LeadDesk logo

Clear and Efficient Sales and Customer Service Software

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LeadDesk is a cloud-based contact center software for outbound sales, inbound sales, and customer service. Features include an intelligent dialer, agent performance reporting, automated lead management, live dashboards, a customizable interface, and rule-based call distribution.

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Workforce Optimization (WFO) logo

Workforce management & optimization for contact centers

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Workforce Optimization (WFO) is a unified cloud workforce optimization solution that includes workforce management, quality management, performance management & analytics.

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Avaya Experience Platform logo

Contact center management solution

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Avaya offers a range of tools to manage multichannel interactions, optimize agent workflows, facilitate collaboration and track performance

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