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Contact Center Quality Assurance Software with Sentiment Analysis

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Observe.AI logo
4.3
(3)

The Conversation Intelligence Platform for Contact Centers

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Auto QA objectively evaluates 100% of customer interactions with automated recommendations backed by evidence to increase revenue, improve the customer experience, and eliminate compliance risks for contact centers.

Say goodbye to spot-checking interactions, and say hello to instantaneous insights.

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Zoho Desk logo
4.5
(2.1K)

Superior customer service. Lasting experiences.

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Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.

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Customer Frontlines logo
4.7
(246)

Customer experience management (CXM) platform

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Automate manual processes to boost productivity and reduce costs with the world's most advanced AI-driven platform for contact centers.

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Talkdesk logo
4.5
(722)

The world's leading cloud-based contact center software.

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Talkdesk provides all the benefits of enterprise contact center software, without all the complexity.

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CloudTalk logo
4.4
(263)

Cloud-based call center software for sales and support teams

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CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction and sales numbers. Integrate CloudTalk with existing tools, buy phone numbers from 140+ countries, use 70+ advanced features and monitor team performance in real-time.

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Genesys Cloud CX logo
4.4
(225)

Software for faster, smarter, personal experiences

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Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

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Calabrio ONE logo
4.3
(126)

Comprehensive performance software for contact centers

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Calabrio One Suite is a comprehensive performance software designed to enable contact centers to deliver seamless and hyper-personalized experiences. With AI-fueled insights and automated workflows, the suite enables contact centers to work smarter and faster. Calabrio One offers a fully integrated solution to tackle the growing demands and challenges faced by contact centers. It allows businesses to turn challenges into competitive advantages by providing customer-centric business intelligence.

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Sprinklr logo
4.2
(80)

Social media management, analytics & strategy planning.

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Sprinkl offers social media management products to help brands improve their presence on social media, increasing engagement, improving insight and becoming more strategic. It is a social experience management platform with a suite of apps to ensure brand consistency among customers and staff.

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Scorebuddy logo
4.5
(43)

All-in-One Quality Management Platform for Contact Centers

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Scorebuddy - an All-in-One Contact Center Quality Management platform for scoring agents and analyzing customer interactions; flexible scorecards, rich dashboards, AI text analytics, Learning & Development solutions integrated in one platform; bundle or standalone solutions. 30 day free trial.

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Klaus logo
4.9
(19)

Support Quality Management Platform

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Klaus measurably improves customer service quality by making internal feedback easy and systematic.

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EvaluAgent logo
4.7
(20)

Quality assurance solution for customer service and sales

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EvaluAgent is a cloud-based quality assurance solution for customer service and sales teams. It offers robust workflows for performance management. The platform unifies customer conversations, surveys, and agent performance data. EvaluAgent provides automated scoring for calls, emails, and chat.

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Capturi logo
4.8
(10)

Speech analytics tool for analysing phone conversations

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Capturi analyzes the phone conversations organizations have with their customers. Using the analysis, it creates unique insights that can be immediately converted into measurable value.

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Eureka logo
4.6
(5)

Omnichannel speech analytics solution for contact centers

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CallMiner Eureka is a cloud-based speech analytics software, which helps contact centers automatically analyze customers' engagement across various communication channels such as calls, emails, social media platforms, and chat.

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RapportCMS logo
5.0
(2)

Complete Call Center Solution

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RapportCMS is a cloud-based solution that enables contact centers to manage multi-channel transactions, routing, scheduling, data transfers, payroll, and more.

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CallAI logo
5.0
(1)

AI-based call analysis platform

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With CallAI, businesses understand and optimize voice interactions, Improve customer satisfaction, reduce cost, & improve the product or service. Automatic QA scorecards, customer sentiment, call drivers, alerts, competitor analysis, overtalk and speaking rate analysis help managers achieve goals.

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Castel Detect Live logo
5.0
(1)

Cloud-based speech recognition solution

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Castel Detect LIVE is a voice recognition solution which helps firms of all sizes manage contact center speech analytics with alerts, reminders, scripting and call scoring. The platform allows users to regulate quality assurance via live calls analysis, post-call audits, and data-driven feedback.

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MiaRec logo
5.0
(1)

Boost Efficiency. Elevate Experiences. Improve Outcomes.

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MiaRec helps contact centers unlock the intelligence from their customer interactions for better business results & happier customers.

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VoiceOwl logo
(0)

Voiceowl is a Gen-AI Voice Virtual Assistant for Enterprises

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Voiceowl is a purpose-built Gen-AI Voice Virtual Assistant for B2B enterprises across industries, delivering smart conversations for the entire customer journey (from prospecting to customer support).

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HiperMe! logo
(0)

Unified communications and contact center platform

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HiperMe! is a cloud-based contact center and unified communications platform that enables companies to manage corporate communications and customer service interactions from one place. With HiperMe!'s omnichannel solution, businesses can receive and place calls, emails, chats, WhatsApp message

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Cresta logo
(0)

Contact center productivity suite

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Cresta is a real-time productivity suite for sales and customer service teams.

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TransMon logo
(0)

CX enhancement tool

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TransMon is an end-to-end quality measurement, management, and improvement solution for customer service verticals.

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Rezo logo
(0)

Data-first Contact Center powered by Autonomous Agents

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Transform customer experience for enterprises with APIs and multiply agent productivity, and operationalize real-time intelligence.

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mySQM Customer Service QA logo
(0)

FCR Insights Software

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Our customer experience management (CEM) software is specifically built for call centers and designed to measure, track, benchmark, and improve FCR, Csat, NPS, quality assurance, customer service and employee experience.

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Echo AI logo
(0)

Generative AI based conversation intelligence platform

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Echo AI is a conversation intelligence platform that helps businesses transform customer conversations into insights. Features include AI models, call reviewing and scoring, sentiment analysis, and more.

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Prodigal logo
(0)

Turn Consumer Finance conversations into outcomes.

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Prodigal is a cloud-based Consumer Finance Intelligence solution that analyzes agent and customer conversations to enhance profits, experience, and compliance. Collection agencies, healthcare providers, and lenders depend on Prodigal to unlock insights that drive win-win financial outcomes.

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