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Top Rated IT Ticketing Systems Software with Virtual assistant

Last updated: September 2026

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39 software options

Zendesk Suite logo

AI powered customer service across all channels

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Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

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Freshservice logo

A complete IT service management (ITSM) tool for business

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Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

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Asset Panda logo

Cloud-based asset relationship management platform

Asset Panda is a highly configurable asset tracking platform that helps businesses of all sizes manage their IT assets, inventory, equipment, and more. With customizable fields, unlimited users, and seamless integrations, Asset Panda provides a centralized solution to keep track of your valuable assets and streamline your operations.

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Yonyx logo

Decision tree driven Interactive guides for customer service

Yonyx is a cloud based platform for creating decision tree driven interactive guides for customer service that integrate with your CRM system. Yonyx guides help improve CSAT & First Call Resolution, while reducing average handle time & deflecting calls

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HelpCrunch logo

Cloud-based customer communication platform for SMBs

Cloud-based customer communication platform combining live chat, shared inbox, and email marketing for web and mobile businesses.

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Hiver logo

The agentic omnichannel customer service platform.

Hiver is the agentic omnichannel customer service platform built for teams to manage complex support with AI Agents, cross-team collaboration, workflows, and ticketing.

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Salesflare logo

Cloud CRM with auto data entry for B2B SMBs

Cloud-based B2B sales CRM for SMBs that auto-logs contacts, emails, and meetings, manages visual pipelines, and integrates with Gmail.

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Giva logo

Cloud based help desk software for businesses of all sizes

Giva is a cloud-based, HIPAA compliant ITIL help desk software for any size organization. Highly customizable, but easy to deploy and accessible via mobile, tablet and desktop, eHelpDesk provides features for measuring customer satisfaction, responsiveness and team productivity.

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Supportbench logo

The Only AI Customer Support Platform

Supportbench: Cut costs, boost resolution speeds, and enable agents with AI-driven support.

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SysAid logo

Cloud-based AI ITSM & ESM platform for all sizes

Tickets shouldn't need a detective. SysAid Copilot turns natural-language requests into complete tickets, AI assigns the category, and routing runs automatically to the right approver and team. Dynamic forms, SLA timers, and one activity timeline keep every ticket moving from open to close.

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Zoho Desk logo

Cloud-based help desk for all business sizes

Cloud-based omnichannel help desk platform unifying tickets from email, chat, social media, and phone for businesses of all sizes.

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Freshdesk logo

Cloud-based AI help desk for teams of all sizes

Cloud-based customer service help desk for all business sizes, with AI-powered ticketing, omnichannel support, and automation.

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FocalScope logo

Call center management software

FocalScope is a call center management software designed to help businesses connect agents with customers through live chat, phone, email, and social media networking sites. The platform enables managers to access the shared email ticket inbox and resolve cases on a unified interface.

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Front logo

AI-enabled customer service platform for collaboration

Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer comms by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration.

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Salesforce Service Cloud logo

AI powered customer service management platform

Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction.

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LiveHelpNow logo

Help desk and live chat solution for customer service

LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with website visitors to garner customer feedback, send targeted messages & relevant recommendations. It also provides email & ticket management, knowledge base publishing & more.

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TeamSupport logo

Cloud-based B2B customer support platform with AI

TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

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EcholoN logo

Enterprise Service Management beyond standard ITSM

EcholoN is a configurable IT Ticketing System for managing incidents, requests, priorities, SLAs, escalations and knowledge. Workflow automation, CMDB integration and the Enterprise Application Framework support efficient ticket handling and company-specific service processes.

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SalesNexus logo

CRM, Sales and Marketing Automation for B2B Sales Teams

CRM-driven ticket tracking to manage customer issues, follow-ups, and internal accountability.

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ALVAO Service Desk logo

AI-powered ITSM solution designed for Microsoft 365

ALVAO Service Desk is a Microsoft-native ITSM solution that centralizes service delivery across IT, HR, and Facilities through seamless Outlook and Teams integration. With AI assistance, Copilot support, and a 24/7 virtual agent, it streamlines requests, reduces workload, and accelerates resolution.

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HappyFox Help Desk logo

AI-powered help desk and ticketing software

A cloud IT ticketing system for employee issues and requests. Configure forms, fields, queues, ownership, priorities, SLAs, tasks, Smart Rules, knowledge bases, asset context, audit history, dashboards, and integrations with Jira, Slack, Teams, Okta, and more.

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ServiceTonic logo

ServiceTonic targets small and medium size enterprises

ServiceTonic is a help desk software solution that centralizes support ticket and request management through multiple channels including web, mobile, email, phone, chat, and QR codes. It aligns with ITIL best practices to help IT departments effectively manage services. Key features include automation, knowledge management, and asset management.

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Tikit by Cireson logo

Tikit by Cireson - AI-based service desk solution

Tikit is a Microsoft Teams-native ITSM platform designed to integrate with the Microsoft Cloud ecosystem. The platform enables organizations to create, update, resolve, and track tickets directly within Teams, allowing support agents to convert any Teams message into a ticket with a right-click.

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HubSpot Service Hub logo

Cloud-based customer service solution for firms of all sizes

HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more.

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Quickbase logo

AI-powered no-code ops platform for all sizes

Quickbase is a cloud-based, AI-powered no-code/low-code platform for building custom apps, automating workflows, and integrating data.

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