Simpplr Reviews

I use Simpplr daily to provide important real-time updates to our employees with their top headlines of the day in our intranet. The solution combines both documentation and social media elements so that it is not only intuitive in how to search for important need-to-know information (ex: HR policy documents, departmental guidelines, etc.) but also offers a sense of community as people are empowered to create their own user-generated content (UGC) to share on our more social sites. The team is also really receptive to feedback on suggested enhancements and has implemented some of the suggestions we've submitted like page read times and customized newsletters.

I believe there is always room for improvement like more scheduling options for posts, admin access to "comment" on behalf of an exec (execs and EAs would probably benefit from this feature), or implementing gamification to the system (ex: badges, points), some of these items are already something the team is working on for a future release! So, nothing much to complain about as the team is always working to address feedback received to make a better product and user experience. If it's not there--it's just a matter of being patient for the next release when it will be implemented!

We transitioned from an outdated home-grown intranet solution to Simpplr. The two systems are night and day! From a user perspective, Simpplr is modern and easy to navigate. From an admin & content creation perspective, it's intuitive and fast - and you really can't screw things up. Everything is easily adjustable, which makes experimenting with new content and features very easy. We were also able to transition all of our knowledge documents to be hosted on Simpplr, instead of having them on various servers and systems throughout the company. Plus, everything is easily searchable - from PDFs to content pages. It has really enabled a "one-stop shop" for our employees.

Because it's a 3rd party software, not all of the features are customizable. For example, we couldn't change the name of one of the tabs from "Apps" to "Links" (like our old system had) - so that required a bit of a learning curve at first for our users. We also discovered after launching that in-site search bars are only available to admins or site managers. While users can see the in-site search bar, if they use it, they get no results. It's a minor issue, but still a little odd.

Simpplr is packed with features that make it easy to manage content and build a site architecture that works best for whatever a communicator's needs are

The most powerful tools like the premier newsletter and Leadercast video require an upgrade and additional cost. While some integrations with other SSO-apps are strong, event management and integration with google calendar could be better.

I like how easy it was to understand the operating model and to design the intranet to suit multiple departments and functions. It's nice to only have to focus on the user facing functionality and design while all the inner workings are taken care of by the platform. It was an easy sell to IT and to the business to adopt Simpplr as our new intranet

We almost did not adopt simpplr because our information is not encrypted at rest. I would like some more control over limiting some features to admins only and not to site managers - like the ability to create unlisted sites

Simpplr is just that - SIMPLE to manage and use. The interface is very user-friendly and consistent while still offering a feeling of customization. Anyone can use it, which makes management of the intranet easy as we delegate information to specific departments and let them control their own sites and information without the hassle of a bottleneck. Working with the Simpplr team has also been fantastic. They are responsive, informed, and invested in your success as a customer. They are available anytime I have a question, or need support. My other favorite feature are the analytics that are simple to use and understand. Analytics hold the key to understand our audience and keep improving our intranet site.

There are a couple small glitches with the system that still haven't been worked out. For example, administrators see duplicate sites. There were some problems with the events calendar, and we're hoping to see some new features in the next couple months.

We recently moved our large intranet over from another vendor to the Simpplr platform. What I find the most refreshing about using this platform is that I could quickly tell they put a lot of research into the features they offer. They listen to their customers and respond accordingly to their needs. The system is a breeze to use. Their auto-governance tool is also incredibly helpful in assuring that our community is not a content graveyard, which had been a problem in the past. I've only had to contact their support team a couple of times so far, but I've been really impressed with the speed of response.

Can't really complain about anything. It's been a great experience so far.

Simpplr is easy to setup and administer. The native phone apps helps our users to engage with each other whether they are in the office or out of it. The organizational chart syncing with our HRIS system saves us a ton of time.

Unfortunately, at this time Simpplr doesn't have native calendars which forced us to find a different solution to our scheduling needs. Also, there is a "not useful" flag that users can use on content posts. It would be nice if that was an optional feature.

The biggest draw when looking for a platform/tool was finding something that was both user friendly and customizable to our needs. Simpplr gave us exactly what we were looking for - a tool that allows us to store, build and manage internal content and knowledge, highlight office events and internal happenings, and provides an org chart capability for employees to get a full picture of our company org. Training employees on the tool is extremely low lift - the tool operates like similar social medial platforms we all use, and is extremely intuitive to the user, allowing them to easily maneuver the site to find what they are looking for.

Generally speaking, the tool checks all of the boxes on our end. I would be happy to see some more integration capabilities (i.e. pushing content to slack comes from "Simpplr" vs our intranet name which can cause some confusion) and the tool does not integrate with our PEO platform (more of a problem on their side, i believe) Justworks.

Simpplr is an awesome tool, easy to use, user friendly, modern layout but most importantly fast and reliable. Their customer service is fantastic too!

There is really nothing about Simpplr that I can complain about

- User interface is easy to use and understand. - Content is easy to create, share and publish - Growing knowledgebase of instructional and support articles - Ease of application administration

- Limited integrations to external data sources for enterprise searching - Lack of recurring events creation - Minimal filtering ability on display tiles

We are a remote organization and were looking to increase connection and collaboration among our employees and simultaneously for a way to share important information in an alternative form than email. This platform helped us achieve both. It has a social media feel with all the privacy and protection required of an intranet. It is user-friendly and the customer experience with the support team has been great.

We have a wishlist of a few content formats we would like to see added, but the team has been very receptive to those wishes and has most on the calendar for future versions. All positive feedback so far.

Setting up the platform, building out sites and adding content are all fairly easy to do. The UI is attractive and modern. The system integrates easily with many commonly used SSO applications we utilize. We were able to customize Simpplr to add functionality, meet our specific business needs and meet the requests of our users. The Simpplr team that supported our implementation was excellent to work with.

There is currently not a way to automatically connect users to SharePoint and ServiceNow. Currently, each user must manually connect to these applications. Also, the display of SharePoint files in Search results is acceptable but could be improved.

Resources and implementation team keep you on track with ideas, integrations to Office 365 actually work as intended, technical support team always available to troubleshoot. We have seen better than anticipated engagement with employees and couldn't be happier with Simpplr.

MS teams integration is 1 way and a couple of minor bugs but are being fixed with new releases.

Simpplr gave us every feature we needed, and has been adding more great features over time. The onboarding and setup process were excellent, and support has been there for us every step of the way. Our account manager has been instrumental in ensuring that we achieve success, and we have built a great working relationship.

The analytics feature does not currently support the metrics from users of the native mobile app, so I am hoping to see this added in the near future.

What I like about this software includes the ability to customize, organize and manage the way that works best for our organization. It is very easy for anyone to use. It has a very 'social media' feel to it and is intuitive for most users. The support I've received since signing on has been outstanding.

There are some limitations that we've experienced, but Simpplr is very good about taking questions and suggestions and making upgrades to the product to meet most of those needs.

Simpplr’s intranet, branded the Hub, is a great place to find up to date documents and stay informed on company news. It’s easy to use, responsive, and always up-to-date.

I wish more of the company could align on this single employee portal. It’s great to have one place for our critical information.

Simpplr's ease of use has enabled conversations between leaders and their teams. Content owners across the organization are impressed with the out of box features. Manage versions, creating alerts, and collaborate with other employees has never been easier. Less tech-savvy users can create visually appealing content using the out of box tools. It is an all-in-one solution that allows for collaboration and sharing of business information.

At this time there is not a native calendar feature available. This feature has been requested by many groups within the organization.

The modern look and feel is very user-friendly and similar to social media sites. The news feed and social interaction between posters and commenters really drives adoption for users.

There are limitations in what you can do with Simpplr, so all intranets built on Simpplr will look pretty much the same.

I like that it's easy to use from an admin perspective requiring very little - if any - support from IT. It is mobile friendly which is critical in a manufacturing environment.

I wish there was an ability for admins to post FROM mobile, so we could post updates and issue alerts on the go.

I can have everything in one place online and eliminate large files in my office helping me to move to paperless and online credentialing

does not work if the internet is down, and we still have problems that have not been worked out by the company.

Simpplr can be customized for each user's experience. Anyone can login and understand how to use it immediately, but it also have more advanced capabilities for more advanced users.

The backend is complicated, and there are a lot of features to keep up with – thankfully the service team is very hands on and always available to help.

The app can be carefully branded to align with our company fonts and colours which makes the platform feel like an extension of the business. The engagement features are also great and it's a very user-friendly and intuitive platform

More mobile functionality and also the ability to change the 'Simpplr' logo from desktop notifications.

Simpplr is very user friendly with a clean interface. I manage multiple sites and it's easy to get a site up and running and add content. The integrations with Box and Salesforce have made the tool even more effective for our organization.

I just wish you could clone already created pages to use them as a starting place for new pages.

Simpplr is easy to use and set up. The implementation team makes it fast and simple to set up the platform and provides adequate training (only need 1 hour) for employees to use without any direction!

The support team is very helpful and responds in a timely manner when you have any questions or concerns which is great.

As an administrator, it is very easy to create content, calendar events and post articles and pictures on this platform. Our implementation team was helpful in guiding us through the set up and roll out for the site. And the end user experience has been well received.

Not all of our employees are computer savvy or have computers. There were a lot of steps to set up the app on their phones, which was very time consuming for our team. Also, we have a lot of Spanish only speaking employees and unless we highlighted the preferred language spoken for each of these employees, the set up to view the post in Spanish was also time consuming.