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Top Rated Instant Messaging & Chat Software with Customizable Templates in 2026

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Customizable templates allow users to tailor chat environments to their specific needs, enhance creativity, and streamline communication. They support different business activities, save time, and ensure a consistent look and feel across various departments. Our reviewers in instant messaging & chat software rated this feature as highly important.

5 Best Instant Messaging & Chat Software with Customizable Templates

Product
User rating
Starting price
Trello logo
4.5
(23.4K)
5
per user/per month
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Google Workspace logo
4.7
(17.4K)
7
per user/per month
learn more
Basecamp logo
4.4
(14.4K)
15
per user/per month
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ClickUp logo
4.6
(4.5K)
10
per user/per month
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Asana logo
4.5
(13.5K)
10.99
per user/per month
learn more

See other top Instant Messaging & Chat products with customizable templates

How we picked the 5 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Instant Messaging & Chat software category. They also needed to have sufficient reviews about customizable templates, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for customizable templates, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 5 best products

Trello logo
Reviews Sentiment
 
 
 
1-2(237)
3-4(8,675)
5(14,571)
Key Features
Real-Time Chat
Real-Time Notifications4.5

User insights about the customizable templates feature

Reviewers appreciate Trello's customizable templates for their flexibility and ease of use. They find the ability to personalize boards and cards helpful for organizing tasks and projects. Users mention the variety of templates available, which can be adjusted to fit specific needs. However, some find the customization process not very intuitive and feel it could be improved.

See related user reviews

“Trello makes task management easy by allowing users to create personalized templates with customized options to arrange the cards/tasks the way you want and assign them to different team members. ”
CL

Catherine L.

Administrative & Projects Officer

“Started making custom card templates recently and it's helped us a lot to ensure each project card has the same format followed each time. Checklists and who is assigned to them are the same and keeps our workflow consistent.”
KW

Kayla W.

Marketing Manager

Starting price
5per user /
per month
learn more
Pros and Cons based on 23,483 verified reviews

Flexible task organization

Effective team collaboration

Intuitive drag-and-drop interface

Comprehensive track management

Inadequate notification system

Pricing concerns and limitations

Limited file management

See pros and cons details
Google Workspace logo
Reviews Sentiment
 
 
 
1-2(165)
3-4(4,154)
5(13,152)
Key Features
Real-Time Chat4.6
Real-Time Notifications4.5

User insights about the customizable templates feature

Users find Google Workspace's customizable templates helpful for maintaining consistency across teams. They appreciate the ability to create and use templates in Google Sheets, Google Forms, and other modules. Reviewers highlight the time-saving aspect of templates and the customization options available to meet specific company preferences. However, some users feel there could be more options and improvements, especially in Gmail.
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“Lots of features to design templates from scratch or use one of the templates within each module.”
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Aline D.

Business Owner

“Being able to save templates in Gmail and Google drive is extremely helpful and a huge time saver.”
Verified reviewer profile picture

Taylor H.

Sr. Project Manager

Starting price
7per user /
per month
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Pros and Cons based on 17,471 verified reviews
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Effective remote teamwork

Enhanced workflow efficiency

Accessible cloud storage

Seamless document sharing

Seamless app integration

Dependence on internet

Inconsistent customer support

High costs and limitations

Complex account management

Challenging file management

See pros and cons details
Basecamp logo
Reviews Sentiment
 
 
 
1-2(319)
3-4(6,845)
5(7,242)
Key Features
Real-Time Chat4.4
Real-Time Notifications4.6

User insights about the customizable templates feature

Reviewers appreciate the customizable templates in Basecamp for their simplicity and ease of use. They find these templates helpful for planning projects and saving time, especially during onboarding. Users mention that while the templates are useful, they are not always necessary, and some feel the customization options could be more intuitive. Overall, they value the consistency and error reduction provided by these templates.

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“Templates save me literally hours when onboarding new clients. I'd love to see this feature offered on more plan tiers.”
BD

Bethany D.

Editor

“The customizable templates included are really useful for planning projects.”
MR

Matt R.

Owner

Starting price
15per user /
per month
learn more
Pros and Cons based on 14,406 verified reviews

Efficient file sharing

Enhanced team communication

Streamlined team collaboration

Effective project organization

Seamless client management

Frequent technical issues

Overwhelming notifications

Inefficient search functionality

Limited layout customization

Subpar user experience

See pros and cons details
ClickUp logo
Reviews Sentiment
 
 
 
1-2(50)
3-4(1,342)
5(3,166)
Key Features
Real-Time Chat4.5
Real-Time Notifications4.5

User insights about the customizable templates feature

Reviewers appreciate ClickUp's customizable templates for their versatility and efficiency. They find the ability to create and modify templates for tasks, projects, and workflows valuable for improving productivity and consistency. Users highlight the extensive customization options, including fields, colors, and labels, which help tailor workflows to specific needs. They also mention the helpful automation capabilities integrated with templates.
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“With ClickUp, you can choose from a variety of templates or create your own to match your team's specific needs. You can also customize the fields, colors, and labels to make your workflows and organization as efficient as possible. ”
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shaibu p.

The Best Way To Manage Your Projects: A Comprehensive Review Of ClickUp.

“ClickUp allows me to create templates of everything, from tasks and subtasks, folders, workspace... Once you get the hang of creating and using templates, it opens a whole new world with automations.”
Verified reviewer profile picture

Pravin G.

co-founder

Starting price
10per user /
per month
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Pros and Cons based on 4,558 verified reviews
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Enhanced team collaboration

Boosted productivity

Comprehensive project management

High customization and flexibility

Continuous improvements

Slow performance speed

Inconsistent bug fixes

Complex navigation

Limited mobile support

Overwhelming email notifications

See pros and cons details
Asana logo
Reviews Sentiment
 
 
 
1-2(230)
3-4(5,264)
5(8,050)
Key Features
Real-Time Chat4.3
Real-Time Notifications4.5

User insights about the customizable templates feature

Users find Asana's customizable templates helpful for standardizing workflows and saving time. They appreciate the ability to edit templates to fit specific project needs, making project management more efficient. Reviewers highlight the ease of creating and modifying templates, which simplifies onboarding and ensures consistency. They also value the visual layout and flexibility in adding custom fields and dependencies.

See related user reviews

“It is really helpful to be able to create standardised templates for various users to copy and create their own projects. This allows for a uniform approach to projects making it easier to understand each project easily. ”
VS

Vaughn S.

Operations Support Administrator

“You can create custom templates for your most common projects, including tasks and small tasks, responsible parties, deadlines, custom fields and dependencies. Customize the templates to suit the specific needs of each project.”
HP

Hector P.

System Engineer

Starting price
10.99per user /
per month
learn more
Pros and Cons based on 13,544 verified reviews

Comprehensive project tracking

Enhanced team collaboration

Efficient task organization

Effective employee management

Overwhelming email notifications

High premium costs

Complex user experience

See pros and cons details

Other Top Rated Instant Messaging & Chat Software with Customizable Templates in 2026

Slack logo
Category Leaders

A single place for team communication and workflows

learn more
Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Read more about Slack

Users also considered
Google Workspace logo
Category Leaders

Collaboration application suite for teams

learn more
Google Workspace is a suite of applications from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data from all devices.

Read more about Google Workspace

Users also considered
Trello logo

Visual collaboration tool for shared project perspectives

learn more
Trello is a project management tool that helps teams organize and manage their tasks. It caters to a range of industries and teams, from marketing to engineering. Trello's simple and intuitive interface makes it easy for any team to get started and stay on top of their work.

Read more about Trello

Users also considered
Asana logo

Project tracking and workflow management platform

learn more
Asana is a chat and collaboration tool where you can connect all your work in one place and bring teams together, anywhere. From lists to boards, to calendars and gantt charts, organize work your way. Join millions of teams across 190 countries who use Asana to get more done.

Read more about Asana

Users also considered
Basecamp logo

Flexible project management and team communication tool

learn more
Basecamp is a comprehensive project management software that helps teams stay organized and on track. Trusted by millions, Basecamp puts everything needed to get work done in one place, providing a structured way to manage projects, collaborate with clients, and communicate company-wide

Read more about Basecamp

Users also considered
Connecteam logo
Category Leaders

Enhance employee management with the only all-in-one app

learn more
Connecteam is the collaboration, engagement and communication app that moves work forward and keeps your team connected in the tap of a button.

Read more about Connecteam

Users also considered
monday.com logo

Project management software

learn more
monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and everyday work. Teams shape workflows and projects, code-free, with a platform that adapts to shifting needs, liberates teams from manual grunt work, and connects teams in a collaborative work space.

Read more about monday.com

Users also considered
ClickUp logo

Productivity platform for marketing agencies

learn more
ClickUp is a productivity platform that helps businesses combine project management tools, AI capabilities, and collaboration features in a unified workspace. The system can integrate tasks, documents, goals, and chat functionality while offering AI-based agents that automate workflows and answer questions. ClickUp serves teams across various departments with enterprise-grade security certifications including SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliance.

Read more about ClickUp

Users also considered
Webex Suite logo

One app for everything. And everyone.

learn more
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Read more about Webex Suite

Users also considered
Miro logo

Miro is a visual workspace for innovation

learn more
Miro is #1 collaborative whiteboard platform, trusted by over 13M users worldwide. Easily collaborate, ideate and centralize communication. Get feedback, reviews, and approvals with multiple communication options using video, chat, commenting and many other collaborative features and integrations!

Read more about Miro

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

learn more
Zoho Desk is a web and mobile-based customer service software that enables businesses of all sizes and types to deliver customer support, empower agents, and maintain operations.

Read more about Zoho Desk

Users also considered
Zoho Meeting logo
Category Leaders

Web conferencing tool to host online meetings and webinars.

learn more
Use Zoho Meeting's built-in instant messenger tool to send instant chat messages to meeting participants during web conferences

Read more about Zoho Meeting

Users also considered
Trainual logo

Onboarding and training software

learn more
Trainual is an all-in-one employee training platform that centralizes documentation, onboarding, and knowledge management for businesses. The system enables organizations to capture processes, create SOPs, and build comprehensive training programs while tracking completion and ensuring compliance through e-signatures. Trainual integrates with various work applications and serves companies across multiple industries including healthcare, real estate, and business services.

Read more about Trainual

Users also considered
Avaza logo
Category Leaders

All-in-one, client-focused project management for teams.

learn more
Avaza is a business management solution which includes features for project management, resource scheduling, online timesheets, expense management, online invoicing, recurring invoicing, quotes and invoices, and more. Avaza also integrates with third party platforms to streamline workflows.

Read more about Avaza

Users also considered
Nifty logo

Project management, task tracking, & team collaboration hub.

learn more
Nifty is a remote collaboration hub designed to manage projects, goals, communications, and teams all in one place. With Nifty, all over the place becomes all-in-one place. Every part of managing a project's lifecycle is here.

Read more about Nifty

Users also considered
Bitrix24 logo

All in one business management workspace

learn more
Find your colleagues quickly in address book. See if they are available, busy or absent with the help of online indicator. Use group chat. View chat history.

Read more about Bitrix24

Users also considered
Weave logo

Customer communication and appointment scheduling solution

learn more
Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered
Front logo

AI-enabled customer service platform for collaboration

learn more
Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer comms by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration.

Read more about Front

Users also considered
Xoxoday logo

Global rewards, recognition, loyalty and incentive solutions

learn more
An AI-powered platform offering businesses a comprehensive suite of loyalty, rewards, incentives, and engagement solutions. Designed to help organisations acquire, retain, and engage customers, partners, employees, and sales teams, Xoxoday enables personalised, technology-driven reward experiences

Read more about Xoxoday

Users also considered
FunctionFox logo

Timesheets & Project Management Software

learn more
FunctionFox is an online project management and timesheet software designed for creative companies, such as advertising, graphic design, marketing, public relations, and multimedia firms. Users can monitor multiple jobs, assign tasks, manage remote workers, and keep projects on track and on budget.

Read more about FunctionFox

Users also considered
Hiver logo

Modern, AI help desk software built for fast teams.

learn more
Hiver is a modern, AI help desk built for fast-moving teams. Key features include omnichannel support, live chat, knowledge base, automations, and analytics - all inside an intuitive interface. AI is embedded across triage, response, and insights to streamline the entire support journey.

Read more about Hiver

Users also considered
Productboard logo

Customer-driven product management system

learn more
Productboard is a customer-driven product management system that empowers teams to get the right products to market, faster.

Read more about Productboard

Users also considered
Clinked logo

White-label Client Portal & Collaboration Software

learn more
Clinked is a cloud-based client portal & collaboration software. Allow clients, internal teams and project groups to efficiently work within branded, secure and intuitive workspaces. Increased brand recognition and productivity of Clinked will drive client retention and setup apart from competition.

Read more about Clinked

Users also considered
Workvivo logo
Category Leaders

Employee experience platform

learn more
Workvivo is an employee communication platform designed to bring distributed teams together.

It's a social network, intranet, and employee app solution all merged into one familiar digital experience that employees love.

Read more about Workvivo

Users also considered
Blink logo
Category Leaders

Blink. And connect your people, tools and culture.

learn more
Blink delivers a modern, social digital employee experience, giving access to communication, information, workflows, surveys and tools in one easy-to-use app.

Read more about Blink

Users also considered

Key features for Instant Messaging & Chat software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Real-Time Chat: Reviewers appreciate the immediacy and responsiveness, the ability to create group chats, share various media files, and the convenience of notifications. 93% of reviewers rated this feature as important or highly important.
  • Real-Time Notifications: Users highlight the customizable settings, immediate alerts for messages and activities, and the importance of staying updated in real-time. 91% of reviewers rated this feature as important or highly important.
  • Mobile Access: Reviewers value the ability to stay connected and productive on the go, access full functionality, and manage communication from mobile devices. 91% of reviewers rated this feature as important or highly important.
  • Document Storage: Users like secure cloud storage, easy access and sharing, customizable organization, and seamless integration with other tools. 90% of reviewers rated this feature as important or highly important.
  • Two-Way Audio & Video: Reviewers appreciate the clear audio and video quality, real-time communication, and the ability to conduct interactive meetings and collaborations. 88% of reviewers rated this feature as important or highly important.
  • Screen Sharing: Users find this feature essential for collaboration, presenting documents, and real-time interaction, with options for controlling what is shared. 86% of reviewers rated this feature as important or highly important.