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Knowledge Management Software for Mac

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Confluence logo
4.5
3.3K

Create, organize, and discuss work with your team

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.2
    Features
    4.3
    Customer support
    4.3
Pros and Cons from Confluence users   
avatar
avatar
avatar
+15
This tool is an excellent knowledge base. This is the primary use for it that we have, and it does it perfectly.
Sometimes I have difficulties with formatting some of the tables as it is frustrating when it does not follow what you want it to do and it takes a while to correct the mistake.
It is a great great tool for creating documents like PRDs and Information Documents of Projects and then sharing with team members to view and collaborate.
Searching was severely handicapped, and no linking of documents was really feasible. There was also poor management of permissions.
Confluence is reliable and offers a good set of functionalities and features, the capacity to organize and edit documentation online is great.
Performance over the last 6 months has degraded and it's now really slow. The over-arching user management is really confused.
The ability for more than one person to edit a document at the same time is awesome. Being able to drag and drop the order/hierarchy of pages and nested pages is great too.
Creating a new page on Confluence can be difficult. The formats that are available for the pages are confusing.
Confluence brings all the things you love about markdown and expands on them into a great product that can also jump into the service desk market too.
Very reliable and robust, user friendly, and easy to use, I have it as a database resource and note taking records.
The best documentation and knowledge base solution available. Perfect integration with Trello and Jira.
I love how well is integrated with the Jira ecosystem and their UX and easy to use. It's better for organizing files than other competitors.
And Best part it is Atlassian product so it has great integration with JIRA.
Confluence is a nice suit of application. I like that you can work with several application in the same environment.
Confluence is super easy to use, and the provided templates are truly useful and cover many common uses out of the box.
I've used Confluence (as a cloud solution - since on-premises licensing costs are significant) for a number of years and overall this is a great tool to use as a central point of information.
I think that Confluene is very useful and worth the time and investment.
Customer service is always available and is super helpful.
This tool is an excellent knowledge base. This is the primary use for it that we have, and it does it perfectly.
Sometimes I have difficulties with formatting some of the tables as it is frustrating when it does not follow what you want it to do and it takes a while to correct the mistake.
It is a great great tool for creating documents like PRDs and Information Documents of Projects and then sharing with team members to view and collaborate.
Searching was severely handicapped, and no linking of documents was really feasible. There was also poor management of permissions.
Confluence is reliable and offers a good set of functionalities and features, the capacity to organize and edit documentation online is great.
Performance over the last 6 months has degraded and it's now really slow. The over-arching user management is really confused.
The ability for more than one person to edit a document at the same time is awesome. Being able to drag and drop the order/hierarchy of pages and nested pages is great too.
Creating a new page on Confluence can be difficult. The formats that are available for the pages are confusing.
Confluence brings all the things you love about markdown and expands on them into a great product that can also jump into the service desk market too.
Very reliable and robust, user friendly, and easy to use, I have it as a database resource and note taking records.
The best documentation and knowledge base solution available. Perfect integration with Trello and Jira.
I love how well is integrated with the Jira ecosystem and their UX and easy to use. It's better for organizing files than other competitors.
And Best part it is Atlassian product so it has great integration with JIRA.
Confluence is a nice suit of application. I like that you can work with several application in the same environment.
Confluence is super easy to use, and the provided templates are truly useful and cover many common uses out of the box.
I've used Confluence (as a cloud solution - since on-premises licensing costs are significant) for a number of years and overall this is a great tool to use as a central point of information.
I think that Confluene is very useful and worth the time and investment.
Customer service is always available and is super helpful.
This tool is an excellent knowledge base. This is the primary use for it that we have, and it does it perfectly.
Sometimes I have difficulties with formatting some of the tables as it is frustrating when it does not follow what you want it to do and it takes a while to correct the mistake.
It is a great great tool for creating documents like PRDs and Information Documents of Projects and then sharing with team members to view and collaborate.
Searching was severely handicapped, and no linking of documents was really feasible. There was also poor management of permissions.
Confluence is reliable and offers a good set of functionalities and features, the capacity to organize and edit documentation online is great.
Performance over the last 6 months has degraded and it's now really slow. The over-arching user management is really confused.
The ability for more than one person to edit a document at the same time is awesome. Being able to drag and drop the order/hierarchy of pages and nested pages is great too.
Creating a new page on Confluence can be difficult. The formats that are available for the pages are confusing.
Confluence brings all the things you love about markdown and expands on them into a great product that can also jump into the service desk market too.
Very reliable and robust, user friendly, and easy to use, I have it as a database resource and note taking records.
The best documentation and knowledge base solution available. Perfect integration with Trello and Jira.
I love how well is integrated with the Jira ecosystem and their UX and easy to use. It's better for organizing files than other competitors.
And Best part it is Atlassian product so it has great integration with JIRA.
Confluence is a nice suit of application. I like that you can work with several application in the same environment.
Confluence is super easy to use, and the provided templates are truly useful and cover many common uses out of the box.
I've used Confluence (as a cloud solution - since on-premises licensing costs are significant) for a number of years and overall this is a great tool to use as a central point of information.
I think that Confluene is very useful and worth the time and investment.
Customer service is always available and is super helpful.
Axero logo
4.5
53

Intranet software and collaboration solutions.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.4
    Features
    4.2
    Customer support
    4.8
Pros and Cons from Axero users   
avatar
+15
They are so helpful and always eager to help. Plus, there are 100's of videos, articles, anything to help find the answers we need.
A few times we’ve experienced a glitch that caused content to be lost/missing from the platform, and we weren’t able to determine if it was a user error or a platform glitch.
My experience (Less than 1 year) lets me honestly say the support team is incredibly helpful (and they are super responsive) when I have a question and I know how to ask it.
No Google Docs integration yet (though the company says it will be there in 2017 release). Features like Single Sing On should be a part of base module, we were charged extra for it.
Good UI, easy to use, feature rich, very friendly and prompt customer support. This product has most of the features of Jive but is much more cost effective.
Functionality was put in, but there's no depth to it. For example, the site member csv does not accurately report space membership.
Rich features, ready-to-use templates, excellent customer support, solid search engine, affordable pricing.
As of right now, you cannot easily insert image galleries, polls/surveys, buttons, etc. into a blog.
They are knowledgeable, quick at answering questions and finding solutions. They are also awesome at helping us customize the site.
Ease of use, great graphical interface, great client service - real humans who are accessible.
The support team we received during implementation was superb.
The out-of-the-crate highlights are truly extraordinary and achieve a great deal of what we were keen on for an intranet arrangement.
Positive feedback from users, organized and easy to navigate, responsive customer support, many different features to incorporate, and sleek designs.
Great intranet solution with room for improvement.
Next to that it has all the features you need, easy to use and excellent customer support.
We are now live and I can say there was nothing that we were not able to accomplish in terms of design and customizing the look of our site. This solution is well-thought out and very agile.
Flexibility of the platform: It was so easy to customize and consume their REST APIs.
Program comes generally ready to use with different widgets to customize each space. Allows for integration with Microsoft platform for connection to One Drive.
They are so helpful and always eager to help. Plus, there are 100's of videos, articles, anything to help find the answers we need.
A few times we’ve experienced a glitch that caused content to be lost/missing from the platform, and we weren’t able to determine if it was a user error or a platform glitch.
My experience (Less than 1 year) lets me honestly say the support team is incredibly helpful (and they are super responsive) when I have a question and I know how to ask it.
No Google Docs integration yet (though the company says it will be there in 2017 release). Features like Single Sing On should be a part of base module, we were charged extra for it.
Good UI, easy to use, feature rich, very friendly and prompt customer support. This product has most of the features of Jive but is much more cost effective.
Functionality was put in, but there's no depth to it. For example, the site member csv does not accurately report space membership.
Rich features, ready-to-use templates, excellent customer support, solid search engine, affordable pricing.
As of right now, you cannot easily insert image galleries, polls/surveys, buttons, etc. into a blog.
They are knowledgeable, quick at answering questions and finding solutions. They are also awesome at helping us customize the site.
Ease of use, great graphical interface, great client service - real humans who are accessible.
The support team we received during implementation was superb.
The out-of-the-crate highlights are truly extraordinary and achieve a great deal of what we were keen on for an intranet arrangement.
Positive feedback from users, organized and easy to navigate, responsive customer support, many different features to incorporate, and sleek designs.
Great intranet solution with room for improvement.
Next to that it has all the features you need, easy to use and excellent customer support.
We are now live and I can say there was nothing that we were not able to accomplish in terms of design and customizing the look of our site. This solution is well-thought out and very agile.
Flexibility of the platform: It was so easy to customize and consume their REST APIs.
Program comes generally ready to use with different widgets to customize each space. Allows for integration with Microsoft platform for connection to One Drive.
They are so helpful and always eager to help. Plus, there are 100's of videos, articles, anything to help find the answers we need.
A few times we’ve experienced a glitch that caused content to be lost/missing from the platform, and we weren’t able to determine if it was a user error or a platform glitch.
My experience (Less than 1 year) lets me honestly say the support team is incredibly helpful (and they are super responsive) when I have a question and I know how to ask it.
No Google Docs integration yet (though the company says it will be there in 2017 release). Features like Single Sing On should be a part of base module, we were charged extra for it.
Good UI, easy to use, feature rich, very friendly and prompt customer support. This product has most of the features of Jive but is much more cost effective.
Functionality was put in, but there's no depth to it. For example, the site member csv does not accurately report space membership.
Rich features, ready-to-use templates, excellent customer support, solid search engine, affordable pricing.
As of right now, you cannot easily insert image galleries, polls/surveys, buttons, etc. into a blog.
They are knowledgeable, quick at answering questions and finding solutions. They are also awesome at helping us customize the site.
Ease of use, great graphical interface, great client service - real humans who are accessible.
The support team we received during implementation was superb.
The out-of-the-crate highlights are truly extraordinary and achieve a great deal of what we were keen on for an intranet arrangement.
Positive feedback from users, organized and easy to navigate, responsive customer support, many different features to incorporate, and sleek designs.
Great intranet solution with room for improvement.
Next to that it has all the features you need, easy to use and excellent customer support.
We are now live and I can say there was nothing that we were not able to accomplish in terms of design and customizing the look of our site. This solution is well-thought out and very agile.
Flexibility of the platform: It was so easy to customize and consume their REST APIs.
Program comes generally ready to use with different widgets to customize each space. Allows for integration with Microsoft platform for connection to One Drive.
Zoho Desk logo
4.5
2.1K

Superior customer service. Lasting experiences.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.4
    Features
    4.5
    Customer support
    4.3
Pros and Cons from Zoho Desk users   
avatar
avatar
avatar
+15
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
You can customize anything you would like to match your platform's needs. It follows all relevant customer behavior ,prior to interactions , and it helps us anticipate their needs better.
The user interface can be a bit confusing if you are an entry level user.
I like that this helpdesk solution is flexible enough to allow for various usage - in my case we used it to field digital marketing and creative requests.
Lack of customization options in the lower subscription tiers.
It is very practical to use, friendly and super complete the tool, to be able to control the tickets in detail.
Sometimes it does not allow the administrator to assign tasks to their teams. It is an error that occurs occasionally.
Integration with a lot of helpful apps to fulfill your task in a better way ex.
It easy to use and user friendly. Remote access tool is very good.
Fantastic and easy experice, fast to set up and customize.
We've thought that it was' improved our reaction times to inbound messages, and accordingly the speed at which we will answer and resolve clients' inquiries.
Great - and their customer service is great as well.
The Zoho support is excellent and they always solve the issues you are trying to tackle.
We're a Books and Subscriptions user so being able to have a single pane of glass view is amazing.
Too many useful tool and easy to use friendly interface.
Cost and ease of getting set up. Support personnel always helpful.
Good Integration with Sprint and allows tickets to integrate.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
You can customize anything you would like to match your platform's needs. It follows all relevant customer behavior ,prior to interactions , and it helps us anticipate their needs better.
The user interface can be a bit confusing if you are an entry level user.
I like that this helpdesk solution is flexible enough to allow for various usage - in my case we used it to field digital marketing and creative requests.
Lack of customization options in the lower subscription tiers.
It is very practical to use, friendly and super complete the tool, to be able to control the tickets in detail.
Sometimes it does not allow the administrator to assign tasks to their teams. It is an error that occurs occasionally.
Integration with a lot of helpful apps to fulfill your task in a better way ex.
It easy to use and user friendly. Remote access tool is very good.
Fantastic and easy experice, fast to set up and customize.
We've thought that it was' improved our reaction times to inbound messages, and accordingly the speed at which we will answer and resolve clients' inquiries.
Great - and their customer service is great as well.
The Zoho support is excellent and they always solve the issues you are trying to tackle.
We're a Books and Subscriptions user so being able to have a single pane of glass view is amazing.
Too many useful tool and easy to use friendly interface.
Cost and ease of getting set up. Support personnel always helpful.
Good Integration with Sprint and allows tickets to integrate.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
You can customize anything you would like to match your platform's needs. It follows all relevant customer behavior ,prior to interactions , and it helps us anticipate their needs better.
The user interface can be a bit confusing if you are an entry level user.
I like that this helpdesk solution is flexible enough to allow for various usage - in my case we used it to field digital marketing and creative requests.
Lack of customization options in the lower subscription tiers.
It is very practical to use, friendly and super complete the tool, to be able to control the tickets in detail.
Sometimes it does not allow the administrator to assign tasks to their teams. It is an error that occurs occasionally.
Integration with a lot of helpful apps to fulfill your task in a better way ex.
It easy to use and user friendly. Remote access tool is very good.
Fantastic and easy experice, fast to set up and customize.
We've thought that it was' improved our reaction times to inbound messages, and accordingly the speed at which we will answer and resolve clients' inquiries.
Great - and their customer service is great as well.
The Zoho support is excellent and they always solve the issues you are trying to tackle.
We're a Books and Subscriptions user so being able to have a single pane of glass view is amazing.
Too many useful tool and easy to use friendly interface.
Cost and ease of getting set up. Support personnel always helpful.
Good Integration with Sprint and allows tickets to integrate.
Document360 logo
4.7
200

#1 Rated Knowledge base and Documentation software

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.7
    Features
    4.5
    Customer support
    4.9
Pros and Cons from Document360 users   
avatar
+15
Document360 is a great software to help increase your knowledge and the great part is that it is very inexpensive. I would suggest everyone to at least try it once.
Formatting, bullets, spacing, we struggle through this with each article we create.
I like that the Document 360 team is very open to feature requests and suggestions on how to improve their product. They have a great support system as well.
It can be hard to set up with other applications we use often.
The thing that I like most about this software is the constant improvements and upgrades. Feedback is always welcomed and then used to make the product better for everyone.
Because it is a complete application, the setup sometimes can be a little scary.
It is just amazing how fast support team answer our questions. I like that the post-sales activities, our vendor checks regularly on our side if there are issues, or questions.
Initially, PDF export was not functioning well.
Creating and updating articles is really easy. The support / customer success team is eager to help and to build and deploy new functionality.
Switching to this cloud-based system greatly improved productivity and workflow. Going from separate documents to an integrated system makes search much better, which serves our customers better.
Overall, my experience with Document 360 has been great. I appreciate that it is fairly priced compared to other Knowledge Base options on the market.
Product is easy to use and easy to navigate through. Good fit for creating knowledge base webpage.
Very easy to use and works great for our Help Center.
The best thing about this software is how easy it is to use and deploy.
I am happy to work with the whole package Document360 offers. It is not only the simplicity when creating and organizing articles but also the storing of images and videos one use in them.
We use Document360 for our customer help center and it works great for this use case.
Flexible, customizable portal. Very responsive and helpful customer support.
The ability to quickly add and organise sections when your application is rapidly changing ensures that your customers are always looking at the correct data.
Document360 is a great software to help increase your knowledge and the great part is that it is very inexpensive. I would suggest everyone to at least try it once.
Formatting, bullets, spacing, we struggle through this with each article we create.
I like that the Document 360 team is very open to feature requests and suggestions on how to improve their product. They have a great support system as well.
It can be hard to set up with other applications we use often.
The thing that I like most about this software is the constant improvements and upgrades. Feedback is always welcomed and then used to make the product better for everyone.
Because it is a complete application, the setup sometimes can be a little scary.
It is just amazing how fast support team answer our questions. I like that the post-sales activities, our vendor checks regularly on our side if there are issues, or questions.
Initially, PDF export was not functioning well.
Creating and updating articles is really easy. The support / customer success team is eager to help and to build and deploy new functionality.
Switching to this cloud-based system greatly improved productivity and workflow. Going from separate documents to an integrated system makes search much better, which serves our customers better.
Overall, my experience with Document 360 has been great. I appreciate that it is fairly priced compared to other Knowledge Base options on the market.
Product is easy to use and easy to navigate through. Good fit for creating knowledge base webpage.
Very easy to use and works great for our Help Center.
The best thing about this software is how easy it is to use and deploy.
I am happy to work with the whole package Document360 offers. It is not only the simplicity when creating and organizing articles but also the storing of images and videos one use in them.
We use Document360 for our customer help center and it works great for this use case.
Flexible, customizable portal. Very responsive and helpful customer support.
The ability to quickly add and organise sections when your application is rapidly changing ensures that your customers are always looking at the correct data.
Document360 is a great software to help increase your knowledge and the great part is that it is very inexpensive. I would suggest everyone to at least try it once.
Formatting, bullets, spacing, we struggle through this with each article we create.
I like that the Document 360 team is very open to feature requests and suggestions on how to improve their product. They have a great support system as well.
It can be hard to set up with other applications we use often.
The thing that I like most about this software is the constant improvements and upgrades. Feedback is always welcomed and then used to make the product better for everyone.
Because it is a complete application, the setup sometimes can be a little scary.
It is just amazing how fast support team answer our questions. I like that the post-sales activities, our vendor checks regularly on our side if there are issues, or questions.
Initially, PDF export was not functioning well.
Creating and updating articles is really easy. The support / customer success team is eager to help and to build and deploy new functionality.
Switching to this cloud-based system greatly improved productivity and workflow. Going from separate documents to an integrated system makes search much better, which serves our customers better.
Overall, my experience with Document 360 has been great. I appreciate that it is fairly priced compared to other Knowledge Base options on the market.
Product is easy to use and easy to navigate through. Good fit for creating knowledge base webpage.
Very easy to use and works great for our Help Center.
The best thing about this software is how easy it is to use and deploy.
I am happy to work with the whole package Document360 offers. It is not only the simplicity when creating and organizing articles but also the storing of images and videos one use in them.
We use Document360 for our customer help center and it works great for this use case.
Flexible, customizable portal. Very responsive and helpful customer support.
The ability to quickly add and organise sections when your application is rapidly changing ensures that your customers are always looking at the correct data.
TeamSupport logo
4.5
844

The complete B2B solution for great customer support

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.4
    Features
    4.3
    Customer support
    4.5
Pros and Cons from TeamSupport users   
avatar
avatar
+15
Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
Reports are a little difficult and confusing to set up.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
It takes TOO LONG to go into every record and update a specific field. And I checked into the import feature in the admin dept, hard to understand and very restricted in several areas I need updated.
I love the automatic email feature, as it is helpful when we are out of the office or to follow up on tickets that have not been replied to.
There are problems and a need for improvement in the numbering system. Random numbering for tickets can be sometimes confusing.
THey are responsive, available, and knowledgeable. We are clearly pushing parts of the software beyond its intended use, and they have been helpful identifying what is possible.
Sometimes you just want to email one person on the customer list for a ticket, so you have to go to normal email to do that, rather than spam all the other people on the ticket.
This system is great, simple, and easy to use. There is a ton of functionality and features like keeping track of inventory and running reports.
They are always willing to help and provide more training. Every time that we have reached out for support due to issues they are quickly addressed and resolved.
Team Support is easy to use for both our employees and customers. With Team Support you don't have to worry about losing tickets or correspondence with clients.
Ticket creation and ticket prioritizing is excellent. Ticket update is simple and client gets a copy of the updates via email is a great feature.
Excellent, reviewed many systems and this one has all the features we wanted at affordable pricing.
I like the ease of use and collaborative nature TeamSupport provides. Our team is able to quickly find information, view tickets together, and work together to solve customer issues.
Ticket escalation to other groups is easy. Customer management is excellent.
Great CRM tool, especially if you're looking to reduce cost while improving efficiency.
Ease of Use and integration it provides with other products.
Its wide integration and your ability to create custom templates.
Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
Reports are a little difficult and confusing to set up.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
It takes TOO LONG to go into every record and update a specific field. And I checked into the import feature in the admin dept, hard to understand and very restricted in several areas I need updated.
I love the automatic email feature, as it is helpful when we are out of the office or to follow up on tickets that have not been replied to.
There are problems and a need for improvement in the numbering system. Random numbering for tickets can be sometimes confusing.
THey are responsive, available, and knowledgeable. We are clearly pushing parts of the software beyond its intended use, and they have been helpful identifying what is possible.
Sometimes you just want to email one person on the customer list for a ticket, so you have to go to normal email to do that, rather than spam all the other people on the ticket.
This system is great, simple, and easy to use. There is a ton of functionality and features like keeping track of inventory and running reports.
They are always willing to help and provide more training. Every time that we have reached out for support due to issues they are quickly addressed and resolved.
Team Support is easy to use for both our employees and customers. With Team Support you don't have to worry about losing tickets or correspondence with clients.
Ticket creation and ticket prioritizing is excellent. Ticket update is simple and client gets a copy of the updates via email is a great feature.
Excellent, reviewed many systems and this one has all the features we wanted at affordable pricing.
I like the ease of use and collaborative nature TeamSupport provides. Our team is able to quickly find information, view tickets together, and work together to solve customer issues.
Ticket escalation to other groups is easy. Customer management is excellent.
Great CRM tool, especially if you're looking to reduce cost while improving efficiency.
Ease of Use and integration it provides with other products.
Its wide integration and your ability to create custom templates.
Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
Reports are a little difficult and confusing to set up.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
It takes TOO LONG to go into every record and update a specific field. And I checked into the import feature in the admin dept, hard to understand and very restricted in several areas I need updated.
I love the automatic email feature, as it is helpful when we are out of the office or to follow up on tickets that have not been replied to.
There are problems and a need for improvement in the numbering system. Random numbering for tickets can be sometimes confusing.
THey are responsive, available, and knowledgeable. We are clearly pushing parts of the software beyond its intended use, and they have been helpful identifying what is possible.
Sometimes you just want to email one person on the customer list for a ticket, so you have to go to normal email to do that, rather than spam all the other people on the ticket.
This system is great, simple, and easy to use. There is a ton of functionality and features like keeping track of inventory and running reports.
They are always willing to help and provide more training. Every time that we have reached out for support due to issues they are quickly addressed and resolved.
Team Support is easy to use for both our employees and customers. With Team Support you don't have to worry about losing tickets or correspondence with clients.
Ticket creation and ticket prioritizing is excellent. Ticket update is simple and client gets a copy of the updates via email is a great feature.
Excellent, reviewed many systems and this one has all the features we wanted at affordable pricing.
I like the ease of use and collaborative nature TeamSupport provides. Our team is able to quickly find information, view tickets together, and work together to solve customer issues.
Ticket escalation to other groups is easy. Customer management is excellent.
Great CRM tool, especially if you're looking to reduce cost while improving efficiency.
Ease of Use and integration it provides with other products.
Its wide integration and your ability to create custom templates.
ThinkOwl logo
0

Customer service software powered by AI

visit website
Reviews Sentiment
ic-pricetag

No reviews

Positive Reviews
ic-pricetag

No reviews

Rating Breakdown
    Value for money
    0.0
    Ease of use
    0.0
    Features
    0.0
    Customer support
    0.0
Pros and Cons from ThinkOwl users   
No pros & cons found
MangoApps logo
4.4
144

Bring your frontline and office teams together

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.3
    Features
    4.2
    Customer support
    4.4
Pros and Cons from MangoApps users   
avatar
avatar
+15
The improvement you get in communication between employees is great and results in far better proficiencies across your whole business.
Many international debit/credit cards don't work on the payment platform, and to make matters worse the company shuts off access to your account as soon as a payment fails.
Best to remember that no commercially available product is going to be perfect for everyone, so taking this into consideration they have done a great job in developing the product.
The page refresh lags a bit. So sometimes when I'm working I find that things seem a bit sluggish.
Great support and they reach out quickly with answers or help resolve any issues in a timely manner.
The biggest negative aspect of this software is that you cannot conduct meetings with more than one person.
What we have loved most about about MangoApps is how helpful the team was in guiding us through every step of the implementation.
The search feature doesn't always pick up what I'm looking for, which can be frustrating.
It's very easy to use and makes everything super organized. I like the fact there is an app and I can download it to my phone and use the chat function when I am on the go.
Great Tool for streamlining communication and running an effective organization.
I love the ability to see documents and policies by specific departments and to have quick access to different integrated services.
What I like most about this software is the opportunities it creates to sync together our distanced community.
Great for collaboration and information sharing between inter-companies.
Easy to use and easy to navigate. Software is friendly to users who are not computer saavy.
I found the ease of adding and removing guest users for seasonal employees, with low pricing very attractive points.
Easy to Use, Cost Effective Collaboration Platform.
I also like how customizable the site can be. Multiple integrations with tools we already use.
Easy to use, very customizable, and helpful customer support when problems arised.
The improvement you get in communication between employees is great and results in far better proficiencies across your whole business.
Many international debit/credit cards don't work on the payment platform, and to make matters worse the company shuts off access to your account as soon as a payment fails.
Best to remember that no commercially available product is going to be perfect for everyone, so taking this into consideration they have done a great job in developing the product.
The page refresh lags a bit. So sometimes when I'm working I find that things seem a bit sluggish.
Great support and they reach out quickly with answers or help resolve any issues in a timely manner.
The biggest negative aspect of this software is that you cannot conduct meetings with more than one person.
What we have loved most about about MangoApps is how helpful the team was in guiding us through every step of the implementation.
The search feature doesn't always pick up what I'm looking for, which can be frustrating.
It's very easy to use and makes everything super organized. I like the fact there is an app and I can download it to my phone and use the chat function when I am on the go.
Great Tool for streamlining communication and running an effective organization.
I love the ability to see documents and policies by specific departments and to have quick access to different integrated services.
What I like most about this software is the opportunities it creates to sync together our distanced community.
Great for collaboration and information sharing between inter-companies.
Easy to use and easy to navigate. Software is friendly to users who are not computer saavy.
I found the ease of adding and removing guest users for seasonal employees, with low pricing very attractive points.
Easy to Use, Cost Effective Collaboration Platform.
I also like how customizable the site can be. Multiple integrations with tools we already use.
Easy to use, very customizable, and helpful customer support when problems arised.
The improvement you get in communication between employees is great and results in far better proficiencies across your whole business.
Many international debit/credit cards don't work on the payment platform, and to make matters worse the company shuts off access to your account as soon as a payment fails.
Best to remember that no commercially available product is going to be perfect for everyone, so taking this into consideration they have done a great job in developing the product.
The page refresh lags a bit. So sometimes when I'm working I find that things seem a bit sluggish.
Great support and they reach out quickly with answers or help resolve any issues in a timely manner.
The biggest negative aspect of this software is that you cannot conduct meetings with more than one person.
What we have loved most about about MangoApps is how helpful the team was in guiding us through every step of the implementation.
The search feature doesn't always pick up what I'm looking for, which can be frustrating.
It's very easy to use and makes everything super organized. I like the fact there is an app and I can download it to my phone and use the chat function when I am on the go.
Great Tool for streamlining communication and running an effective organization.
I love the ability to see documents and policies by specific departments and to have quick access to different integrated services.
What I like most about this software is the opportunities it creates to sync together our distanced community.
Great for collaboration and information sharing between inter-companies.
Easy to use and easy to navigate. Software is friendly to users who are not computer saavy.
I found the ease of adding and removing guest users for seasonal employees, with low pricing very attractive points.
Easy to Use, Cost Effective Collaboration Platform.
I also like how customizable the site can be. Multiple integrations with tools we already use.
Easy to use, very customizable, and helpful customer support when problems arised.
Aha! logo
4.7
524

Aha! is the world's #1 product development software.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.4
    Features
    4.7
    Customer support
    4.9
Pros and Cons from Aha! users   
avatar
avatar
+15
Customer support was great and really helpful - [SENSITIVE CONTENT HIDDEN] went above and beyond to successfully help me several times, I do appreciate it.
It can suck up a lot of time just configuring and experimenting.
Their support is also incredibly responsive and friendly, and their documentation is good. It's been really easy for me to teach myself the ins and outs of the product and get answers to my questions.
The inability to two-way integrate with Pivotal Tracker has proven extremely difficult in optimizing our workflow with our other teams (design, engineering etc.).
Good, support are brilliant. Often find the solution complicated, requiring research and dedication on how to set it up correctly.
During the evaluation period I did not find any specific features that I dislike.
This really helps with strategy and helping to inform everyone why we are doing something. When everyone understands the shared vision it makes it that much easier to execute and track.
Platform can be confusing at times. There are times where i cant find a specific ticket for unknown reasons.
I also like that you can have an idea portal to solicit input from customers/end users. The investor presentation deck is also super useful.
I get a great overview of customer ideas, and, most important, the customers have the possibility to vote, which they have been asking for.
The roadmap feature is very good and it helped to organize some of our project timelines. I like that it's more than just a roadmap, you can integrate with Jira, you can add tasks.
We have had great success at visualizing complex product and portfolio roadmaps, where previously we were creating multiple separate PowerPoint presentations to capture the same information.
Superb product, flawless customer support, fast replies and personal support.
The user experience and design of the product is very well done and he customer support is outstanding.
There's an abundance of helpful documentation, and the support staff is also excellent.
Love all of the features available within the software and ease of use.
Extremely positive interaction with Aha! overall. We're still finding our way and really appreciate the support that's available with our subscription.
The customization and integration capabilities are better and more user-friendly than any I've seen in any product.
Customer support was great and really helpful - [SENSITIVE CONTENT HIDDEN] went above and beyond to successfully help me several times, I do appreciate it.
It can suck up a lot of time just configuring and experimenting.
Their support is also incredibly responsive and friendly, and their documentation is good. It's been really easy for me to teach myself the ins and outs of the product and get answers to my questions.
The inability to two-way integrate with Pivotal Tracker has proven extremely difficult in optimizing our workflow with our other teams (design, engineering etc.).
Good, support are brilliant. Often find the solution complicated, requiring research and dedication on how to set it up correctly.
During the evaluation period I did not find any specific features that I dislike.
This really helps with strategy and helping to inform everyone why we are doing something. When everyone understands the shared vision it makes it that much easier to execute and track.
Platform can be confusing at times. There are times where i cant find a specific ticket for unknown reasons.
I also like that you can have an idea portal to solicit input from customers/end users. The investor presentation deck is also super useful.
I get a great overview of customer ideas, and, most important, the customers have the possibility to vote, which they have been asking for.
The roadmap feature is very good and it helped to organize some of our project timelines. I like that it's more than just a roadmap, you can integrate with Jira, you can add tasks.
We have had great success at visualizing complex product and portfolio roadmaps, where previously we were creating multiple separate PowerPoint presentations to capture the same information.
Superb product, flawless customer support, fast replies and personal support.
The user experience and design of the product is very well done and he customer support is outstanding.
There's an abundance of helpful documentation, and the support staff is also excellent.
Love all of the features available within the software and ease of use.
Extremely positive interaction with Aha! overall. We're still finding our way and really appreciate the support that's available with our subscription.
The customization and integration capabilities are better and more user-friendly than any I've seen in any product.
Customer support was great and really helpful - [SENSITIVE CONTENT HIDDEN] went above and beyond to successfully help me several times, I do appreciate it.
It can suck up a lot of time just configuring and experimenting.
Their support is also incredibly responsive and friendly, and their documentation is good. It's been really easy for me to teach myself the ins and outs of the product and get answers to my questions.
The inability to two-way integrate with Pivotal Tracker has proven extremely difficult in optimizing our workflow with our other teams (design, engineering etc.).
Good, support are brilliant. Often find the solution complicated, requiring research and dedication on how to set it up correctly.
During the evaluation period I did not find any specific features that I dislike.
This really helps with strategy and helping to inform everyone why we are doing something. When everyone understands the shared vision it makes it that much easier to execute and track.
Platform can be confusing at times. There are times where i cant find a specific ticket for unknown reasons.
I also like that you can have an idea portal to solicit input from customers/end users. The investor presentation deck is also super useful.
I get a great overview of customer ideas, and, most important, the customers have the possibility to vote, which they have been asking for.
The roadmap feature is very good and it helped to organize some of our project timelines. I like that it's more than just a roadmap, you can integrate with Jira, you can add tasks.
We have had great success at visualizing complex product and portfolio roadmaps, where previously we were creating multiple separate PowerPoint presentations to capture the same information.
Superb product, flawless customer support, fast replies and personal support.
The user experience and design of the product is very well done and he customer support is outstanding.
There's an abundance of helpful documentation, and the support staff is also excellent.
Love all of the features available within the software and ease of use.
Extremely positive interaction with Aha! overall. We're still finding our way and really appreciate the support that's available with our subscription.
The customization and integration capabilities are better and more user-friendly than any I've seen in any product.
Slack logo

Slack

4.7
23.1K

A single place for team communication and workflows

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.6
    Features
    4.6
    Customer support
    4.4
Pros and Cons from Slack users   
avatar
+15
The best features of Slack are its innovative interface and easy to use features. Slack makes it simple, and even kind of fun, to communicate with your coworkers quickly.
While they are only visible to me, I am always worried that I accidentally posted something wrong.
I like the different slack channels for various departments, tech-support, team, individual messaging, and celebrating my teams successes or helping each other out with account challenges.
I disliked the inability to make a public group "private" after it's creation. Would occasionally lag and my.
Slack has been a winner for me no matter which role I am filling. Teams adopt it quickly it's easy to use, easy to set up, and has abundant opportunities for integrations.
I hate hate hate how often I struggle with using the video share and audio when someone calls me on slack. It almost never works for me.
Slack has been the best decision made as far as intra-company communications platform, and also project friendly. Sharing of files and easy display help save time and effort.
They found it awkward that everything was a chat in Slack and uncomfortable with sending out a message that may "bother" others for small issues, and reverted to email, even with consistent reminders.
Super easy set up, effortless onboarding, and great pricing plan for small groups. It has strong search functionality and intuitive threading.
I like the chat option because I can send and receive real-time messages and chat with my team directly and the Slack messaging app is very powerful and amazing.
You can have fun and customize. For example: We have a 'Jokes' channel that the slack bot will tell you jokes if you ask 'bot tell me a dad joke'- It's amazing.
It's super easy to stay connected with all of your colleagues. The desktop app is very nice.
It combines the depth you get from email communications with the efficiency of texting. And, if you do it right it is great for building a good, fun company culture.
In addition, files are saved and archived for easy access. I also liked the ease of use and ability to collaborate with anyone in your organization.
I love the giphy option, some of the gif’s are hilarious. Also, some of the integrations are very useful - google calendar especially.
I like the ability to quickly reach out to someone with a quick question vs. email. Having groups is also useful for the same reason of quickly updating a broader, interested audience.
Slack was a great platform that made the workplace feel like a community. Its user friendly interface allowed everyone to come together and share messages of high importance.
OVerall Slack is very good and highly recommended if your budget allows it.
The best features of Slack are its innovative interface and easy to use features. Slack makes it simple, and even kind of fun, to communicate with your coworkers quickly.
While they are only visible to me, I am always worried that I accidentally posted something wrong.
I like the different slack channels for various departments, tech-support, team, individual messaging, and celebrating my teams successes or helping each other out with account challenges.
I disliked the inability to make a public group "private" after it's creation. Would occasionally lag and my.
Slack has been a winner for me no matter which role I am filling. Teams adopt it quickly it's easy to use, easy to set up, and has abundant opportunities for integrations.
I hate hate hate how often I struggle with using the video share and audio when someone calls me on slack. It almost never works for me.
Slack has been the best decision made as far as intra-company communications platform, and also project friendly. Sharing of files and easy display help save time and effort.
They found it awkward that everything was a chat in Slack and uncomfortable with sending out a message that may "bother" others for small issues, and reverted to email, even with consistent reminders.
Super easy set up, effortless onboarding, and great pricing plan for small groups. It has strong search functionality and intuitive threading.
I like the chat option because I can send and receive real-time messages and chat with my team directly and the Slack messaging app is very powerful and amazing.
You can have fun and customize. For example: We have a 'Jokes' channel that the slack bot will tell you jokes if you ask 'bot tell me a dad joke'- It's amazing.
It's super easy to stay connected with all of your colleagues. The desktop app is very nice.
It combines the depth you get from email communications with the efficiency of texting. And, if you do it right it is great for building a good, fun company culture.
In addition, files are saved and archived for easy access. I also liked the ease of use and ability to collaborate with anyone in your organization.
I love the giphy option, some of the gif’s are hilarious. Also, some of the integrations are very useful - google calendar especially.
I like the ability to quickly reach out to someone with a quick question vs. email. Having groups is also useful for the same reason of quickly updating a broader, interested audience.
Slack was a great platform that made the workplace feel like a community. Its user friendly interface allowed everyone to come together and share messages of high importance.
OVerall Slack is very good and highly recommended if your budget allows it.
The best features of Slack are its innovative interface and easy to use features. Slack makes it simple, and even kind of fun, to communicate with your coworkers quickly.
While they are only visible to me, I am always worried that I accidentally posted something wrong.
I like the different slack channels for various departments, tech-support, team, individual messaging, and celebrating my teams successes or helping each other out with account challenges.
I disliked the inability to make a public group "private" after it's creation. Would occasionally lag and my.
Slack has been a winner for me no matter which role I am filling. Teams adopt it quickly it's easy to use, easy to set up, and has abundant opportunities for integrations.
I hate hate hate how often I struggle with using the video share and audio when someone calls me on slack. It almost never works for me.
Slack has been the best decision made as far as intra-company communications platform, and also project friendly. Sharing of files and easy display help save time and effort.
They found it awkward that everything was a chat in Slack and uncomfortable with sending out a message that may "bother" others for small issues, and reverted to email, even with consistent reminders.
Super easy set up, effortless onboarding, and great pricing plan for small groups. It has strong search functionality and intuitive threading.
I like the chat option because I can send and receive real-time messages and chat with my team directly and the Slack messaging app is very powerful and amazing.
You can have fun and customize. For example: We have a 'Jokes' channel that the slack bot will tell you jokes if you ask 'bot tell me a dad joke'- It's amazing.
It's super easy to stay connected with all of your colleagues. The desktop app is very nice.
It combines the depth you get from email communications with the efficiency of texting. And, if you do it right it is great for building a good, fun company culture.
In addition, files are saved and archived for easy access. I also liked the ease of use and ability to collaborate with anyone in your organization.
I love the giphy option, some of the gif’s are hilarious. Also, some of the integrations are very useful - google calendar especially.
I like the ability to quickly reach out to someone with a quick question vs. email. Having groups is also useful for the same reason of quickly updating a broader, interested audience.
Slack was a great platform that made the workplace feel like a community. Its user friendly interface allowed everyone to come together and share messages of high importance.
OVerall Slack is very good and highly recommended if your budget allows it.
monday.com logo

monday.com

4.6
4.6K

Project Management Made Easy

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.5
    Features
    4.4
    Customer support
    4.5
Pros and Cons from monday.com users   
avatar
avatar
avatar
+15
The best feature of monday.com is its ability to help you integrate your tasks into your calendar. The easy to use tool allows you to efficiently manage projects and meet deadlines.
The software spam your inbox with many unwanted mails. Unable to track project goals easily.
Visually stunning and satisfying great tool helps in smooth management of our projects, ditching the need for any spreadsheets and manual tracking.
We eventually stopped using this software because the UI was very limited in it's features. Our team didn't really catch on, and we abandoned the software after a year.
I really love a lot about Monday. It's clean, has a beautiful design, easy to use and just overall a great product.
Terrible with the customer service. We are now actively looking for a replacement.
I really like the beautiful, intuitive and easy-to-use interface, if you used similiar tools before you will be at ease with monday.com.
Sometimes the information gets lost on each ticket, especially on larger teams.
I love its ease of use, the ability to track by project, and the ability to customize the templates to fit your needs.
I also appreciate the ease with which participants can be added in order to follow progress of tasks. What I appreciate most is how easy it is to manipulate tasks.
IT's one of those tools you enjoy using aesthetically. For general project or product management, it works great and is super easy to figure out.
Monday is very easy to use, has excellent help and tutorials, and extremely responsive tech support. They regularly add new features and improvements.
The clarity of which you can identify the tasks necessary and the way the tasks roll up to completion. I like that it has clear large status bars that you can customize for ease of viewing.
I love how flexible and powerful Monday.com is. It is very easy to build out tracking sheets that interact with Aeschylus other and dynamically update.
And customer support/community around the platform is great, the folks at monday.com are quick to respond and help out with getting you up and running with specific needs and requirements.
I like that there are templates for a variety of project types available, and that there are many integration opportunities.
I am also a big fan of the customization available on the grids and with the premium subscription, you have a whole lot of integration and automation options available.
Easy to use interface, good user community, one tool that can make the work of 4 (planning, customers, testing, budgeting) and anything else you turn it into.
The best feature of monday.com is its ability to help you integrate your tasks into your calendar. The easy to use tool allows you to efficiently manage projects and meet deadlines.
The software spam your inbox with many unwanted mails. Unable to track project goals easily.
Visually stunning and satisfying great tool helps in smooth management of our projects, ditching the need for any spreadsheets and manual tracking.
We eventually stopped using this software because the UI was very limited in it's features. Our team didn't really catch on, and we abandoned the software after a year.
I really love a lot about Monday. It's clean, has a beautiful design, easy to use and just overall a great product.
Terrible with the customer service. We are now actively looking for a replacement.
I really like the beautiful, intuitive and easy-to-use interface, if you used similiar tools before you will be at ease with monday.com.
Sometimes the information gets lost on each ticket, especially on larger teams.
I love its ease of use, the ability to track by project, and the ability to customize the templates to fit your needs.
I also appreciate the ease with which participants can be added in order to follow progress of tasks. What I appreciate most is how easy it is to manipulate tasks.
IT's one of those tools you enjoy using aesthetically. For general project or product management, it works great and is super easy to figure out.
Monday is very easy to use, has excellent help and tutorials, and extremely responsive tech support. They regularly add new features and improvements.
The clarity of which you can identify the tasks necessary and the way the tasks roll up to completion. I like that it has clear large status bars that you can customize for ease of viewing.
I love how flexible and powerful Monday.com is. It is very easy to build out tracking sheets that interact with Aeschylus other and dynamically update.
And customer support/community around the platform is great, the folks at monday.com are quick to respond and help out with getting you up and running with specific needs and requirements.
I like that there are templates for a variety of project types available, and that there are many integration opportunities.
I am also a big fan of the customization available on the grids and with the premium subscription, you have a whole lot of integration and automation options available.
Easy to use interface, good user community, one tool that can make the work of 4 (planning, customers, testing, budgeting) and anything else you turn it into.
The best feature of monday.com is its ability to help you integrate your tasks into your calendar. The easy to use tool allows you to efficiently manage projects and meet deadlines.
The software spam your inbox with many unwanted mails. Unable to track project goals easily.
Visually stunning and satisfying great tool helps in smooth management of our projects, ditching the need for any spreadsheets and manual tracking.
We eventually stopped using this software because the UI was very limited in it's features. Our team didn't really catch on, and we abandoned the software after a year.
I really love a lot about Monday. It's clean, has a beautiful design, easy to use and just overall a great product.
Terrible with the customer service. We are now actively looking for a replacement.
I really like the beautiful, intuitive and easy-to-use interface, if you used similiar tools before you will be at ease with monday.com.
Sometimes the information gets lost on each ticket, especially on larger teams.
I love its ease of use, the ability to track by project, and the ability to customize the templates to fit your needs.
I also appreciate the ease with which participants can be added in order to follow progress of tasks. What I appreciate most is how easy it is to manipulate tasks.
IT's one of those tools you enjoy using aesthetically. For general project or product management, it works great and is super easy to figure out.
Monday is very easy to use, has excellent help and tutorials, and extremely responsive tech support. They regularly add new features and improvements.
The clarity of which you can identify the tasks necessary and the way the tasks roll up to completion. I like that it has clear large status bars that you can customize for ease of viewing.
I love how flexible and powerful Monday.com is. It is very easy to build out tracking sheets that interact with Aeschylus other and dynamically update.
And customer support/community around the platform is great, the folks at monday.com are quick to respond and help out with getting you up and running with specific needs and requirements.
I like that there are templates for a variety of project types available, and that there are many integration opportunities.
I am also a big fan of the customization available on the grids and with the premium subscription, you have a whole lot of integration and automation options available.
Easy to use interface, good user community, one tool that can make the work of 4 (planning, customers, testing, budgeting) and anything else you turn it into.
Notion logo
4.7
2.1K

Project and task management tool

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.3
    Features
    4.6
    Customer support
    4.4
Pros and Cons from Notion users   
avatar
avatar
avatar
+15
I love the integrated templates that help me quickly launch new projects or tasks. Also I can easily integrate information coming from my computer, internet or other apps, It just an amazing idea.
The offline mode for Notion is frankly quite bad as you have to preload the pages when you have internet beforehand. Otherwise, your notes would be inaccessible.
Organizing notes or dashboard is super easy and fun. The feature of creating a note into another note then linking it to a line in a note is really helpful and it helps you make wonder.
Now that we use Notion, we're much more organized. The last program we used was boycotted by nearly half the team because of how difficult it was to navigate.
This is great for a shared list for people to have visibility on. It was great for our team to see what everyone was doing, add comments and notes to each other.
Notion changed my perception about the note taking apps. I use Notion mostly for organize my notes, preventing them from turning into mess.
Formatting and visually creating appealing notes are superb. Notion provides a huge variety of templates that you can immediately start using or customize it based on your needs.
I don't have anything right now that I dislike about it.
It's just a fantastic collaboration tool overall. It makes collaboration within small teams accessible, easy and fun.
Love how flexibility and powerful Notion really is. It’s great for documentation, collaboration, project planning, note taking and a lot more.
The care they put into the product is amazing, full of details. The community and templates, amazing.
From lead-lists to workout-plans, all is stored in Notion. The customer service is very responsive and Notion is just fun to use.
I appreciate how visually appealing the app is and also how easy it is to take new apps and convert any kind of data into a note on here.
It is versatile, easy to use, a customizers heaven. Plus I have fell in love with the Icon stile, it is different from almost all other tools and bring a breath of fresh air.
As an entrepreneur, Notion has been a dream come true for its knowledge management functionality and ease of use.
Lovely integration of emojis. Page nesting very helpful for building out a "manual" to your business.
And Dark mode, lol - and good pricing with unlimited storage.
One of the best things about Notion is that you can do anything with it from project managment to budget tracking, time tracking,task management.
I love the integrated templates that help me quickly launch new projects or tasks. Also I can easily integrate information coming from my computer, internet or other apps, It just an amazing idea.
The offline mode for Notion is frankly quite bad as you have to preload the pages when you have internet beforehand. Otherwise, your notes would be inaccessible.
Organizing notes or dashboard is super easy and fun. The feature of creating a note into another note then linking it to a line in a note is really helpful and it helps you make wonder.
Now that we use Notion, we're much more organized. The last program we used was boycotted by nearly half the team because of how difficult it was to navigate.
This is great for a shared list for people to have visibility on. It was great for our team to see what everyone was doing, add comments and notes to each other.
Notion changed my perception about the note taking apps. I use Notion mostly for organize my notes, preventing them from turning into mess.
Formatting and visually creating appealing notes are superb. Notion provides a huge variety of templates that you can immediately start using or customize it based on your needs.
I don't have anything right now that I dislike about it.
It's just a fantastic collaboration tool overall. It makes collaboration within small teams accessible, easy and fun.
Love how flexibility and powerful Notion really is. It’s great for documentation, collaboration, project planning, note taking and a lot more.
The care they put into the product is amazing, full of details. The community and templates, amazing.
From lead-lists to workout-plans, all is stored in Notion. The customer service is very responsive and Notion is just fun to use.
I appreciate how visually appealing the app is and also how easy it is to take new apps and convert any kind of data into a note on here.
It is versatile, easy to use, a customizers heaven. Plus I have fell in love with the Icon stile, it is different from almost all other tools and bring a breath of fresh air.
As an entrepreneur, Notion has been a dream come true for its knowledge management functionality and ease of use.
Lovely integration of emojis. Page nesting very helpful for building out a "manual" to your business.
And Dark mode, lol - and good pricing with unlimited storage.
One of the best things about Notion is that you can do anything with it from project managment to budget tracking, time tracking,task management.
I love the integrated templates that help me quickly launch new projects or tasks. Also I can easily integrate information coming from my computer, internet or other apps, It just an amazing idea.
The offline mode for Notion is frankly quite bad as you have to preload the pages when you have internet beforehand. Otherwise, your notes would be inaccessible.
Organizing notes or dashboard is super easy and fun. The feature of creating a note into another note then linking it to a line in a note is really helpful and it helps you make wonder.
Now that we use Notion, we're much more organized. The last program we used was boycotted by nearly half the team because of how difficult it was to navigate.
This is great for a shared list for people to have visibility on. It was great for our team to see what everyone was doing, add comments and notes to each other.
Notion changed my perception about the note taking apps. I use Notion mostly for organize my notes, preventing them from turning into mess.
Formatting and visually creating appealing notes are superb. Notion provides a huge variety of templates that you can immediately start using or customize it based on your needs.
I don't have anything right now that I dislike about it.
It's just a fantastic collaboration tool overall. It makes collaboration within small teams accessible, easy and fun.
Love how flexibility and powerful Notion really is. It’s great for documentation, collaboration, project planning, note taking and a lot more.
The care they put into the product is amazing, full of details. The community and templates, amazing.
From lead-lists to workout-plans, all is stored in Notion. The customer service is very responsive and Notion is just fun to use.
I appreciate how visually appealing the app is and also how easy it is to take new apps and convert any kind of data into a note on here.
It is versatile, easy to use, a customizers heaven. Plus I have fell in love with the Icon stile, it is different from almost all other tools and bring a breath of fresh air.
As an entrepreneur, Notion has been a dream come true for its knowledge management functionality and ease of use.
Lovely integration of emojis. Page nesting very helpful for building out a "manual" to your business.
And Dark mode, lol - and good pricing with unlimited storage.
One of the best things about Notion is that you can do anything with it from project managment to budget tracking, time tracking,task management.
SolarWinds Service Desk logo
4.6
570

IT Service Desk & Asset Management Software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.6
    Features
    4.4
    Customer support
    4.6
Pros and Cons from SolarWinds Service Desk users   
+15
I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.
By that I mean the lack of reports and reporting tools.
The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.
Reporting doesn't report accurately compared to a custom query, which is odd.
Ticketing system, knowledge base and inventory management are all awesome and constantly improving. And the metrics are great to help justify budgets to upper management, and show trends.
There also has been lots of testing. Also some of the updates have broken our work flows.
I've been using different ticketing systems from my past employments and in my current company. This is the best so far, the interface is very user friendly.
Some of the customizations of the user portal are a bit hard to find from the admin side.
A few of the things that I like most about Service Desk is the ease of learning to use it.
Having the ability to work, escalate and integrate tickets all from a single pane of glass is also a good feature.
It's mostly very easy for my help desk technicians to use on a day to day basis. Very easy to keep track of your tickets and what needs to be done.
The customizable filters and bulk actions are *super* handy when you have a set of actions or responses you do very frequently.
I like the easy-to-use interface, the communication history that allows us to keep track of end user needs and concerns, and the API (personally that's my favorite).
The ease of creating automated workflows makes the product easy to use and creates efficiencies by automating mundane manual processes.
Easy to upload a Solution Article and based on the employees that are using this on our company it's very interactive because all of the information is already displayed on the interface.
First of all, I really like the GUI of this Ticketing Tool compared to my previous ticketing system we are handling which is Service Now.
The pricing tier after the initial purchase is fair.
That said, the web UI on mobile is mostly friendly.
I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.
By that I mean the lack of reports and reporting tools.
The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.
Reporting doesn't report accurately compared to a custom query, which is odd.
Ticketing system, knowledge base and inventory management are all awesome and constantly improving. And the metrics are great to help justify budgets to upper management, and show trends.
There also has been lots of testing. Also some of the updates have broken our work flows.
I've been using different ticketing systems from my past employments and in my current company. This is the best so far, the interface is very user friendly.
Some of the customizations of the user portal are a bit hard to find from the admin side.
A few of the things that I like most about Service Desk is the ease of learning to use it.
Having the ability to work, escalate and integrate tickets all from a single pane of glass is also a good feature.
It's mostly very easy for my help desk technicians to use on a day to day basis. Very easy to keep track of your tickets and what needs to be done.
The customizable filters and bulk actions are *super* handy when you have a set of actions or responses you do very frequently.
I like the easy-to-use interface, the communication history that allows us to keep track of end user needs and concerns, and the API (personally that's my favorite).
The ease of creating automated workflows makes the product easy to use and creates efficiencies by automating mundane manual processes.
Easy to upload a Solution Article and based on the employees that are using this on our company it's very interactive because all of the information is already displayed on the interface.
First of all, I really like the GUI of this Ticketing Tool compared to my previous ticketing system we are handling which is Service Now.
The pricing tier after the initial purchase is fair.
That said, the web UI on mobile is mostly friendly.
I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.
By that I mean the lack of reports and reporting tools.
The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.
Reporting doesn't report accurately compared to a custom query, which is odd.
Ticketing system, knowledge base and inventory management are all awesome and constantly improving. And the metrics are great to help justify budgets to upper management, and show trends.
There also has been lots of testing. Also some of the updates have broken our work flows.
I've been using different ticketing systems from my past employments and in my current company. This is the best so far, the interface is very user friendly.
Some of the customizations of the user portal are a bit hard to find from the admin side.
A few of the things that I like most about Service Desk is the ease of learning to use it.
Having the ability to work, escalate and integrate tickets all from a single pane of glass is also a good feature.
It's mostly very easy for my help desk technicians to use on a day to day basis. Very easy to keep track of your tickets and what needs to be done.
The customizable filters and bulk actions are *super* handy when you have a set of actions or responses you do very frequently.
I like the easy-to-use interface, the communication history that allows us to keep track of end user needs and concerns, and the API (personally that's my favorite).
The ease of creating automated workflows makes the product easy to use and creates efficiencies by automating mundane manual processes.
Easy to upload a Solution Article and based on the employees that are using this on our company it's very interactive because all of the information is already displayed on the interface.
First of all, I really like the GUI of this Ticketing Tool compared to my previous ticketing system we are handling which is Service Now.
The pricing tier after the initial purchase is fair.
That said, the web UI on mobile is mostly friendly.
Salesforce Service Cloud logo
4.4
750

Customer Service & Field Service Management Solutions

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.1
    Features
    4.4
    Customer support
    4.2
Pros and Cons from Salesforce Service Cloud users   
avatar
avatar
avatar
+15
Great, easy to use software for start up to smaller type businesses who need an easy to use software that you do not have to spend a lot of time setting up and has a great easy to use interface.
The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.
I used this and best in customer support, sales product and operation. I recommend this to those have a business this will help you.
The information that comes in from emails regarding Salesforce can sometimes be a little misleading or is just not in the same location that it was before. Product information that is.
I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in.
Similar to the product that salesforce bought and then killed DESK.com.
Great and positive experience with this product. A big investment but will give you tools to make you successful.
Occasionally bugs, nothing ever serious. If i had to be nit picky, i would say that sometimes when you are filtering, errors arise, but this is few and far between.
Wow going from an email address for complaints to having a whole software platform to respond and track issues has been so wonderful for not only us but our clients.
They are the best cost for what they provide. I like that it's owned and integrated with Salesforce.
I use this software for work, it’s very useful and easy to use. It’s good for uploading documents and sharing them.
The features available in this software make this product outstanding the market. The customization that can be made on this platform makes this product to be used by most of the orgs.
Major help is that it helps to streamline workflows with customers and in turn helps us to deliver fast and efficiently.
The ability to create profiles for each unique individual that passed through my organization, and track their involvement is critical to my organization's ability to grow.
Overall it does what it should and for the price it's great also.
The best part is that it connects one-to-one with every customer and easily accessible by the mobile devices on the field or anywhere.
Customer service is always open to answering new questions and looking at ways to continue to improve their relationship with the users and ease of use.
Good tool to visualize sales results in different locations.
Great, easy to use software for start up to smaller type businesses who need an easy to use software that you do not have to spend a lot of time setting up and has a great easy to use interface.
The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.
I used this and best in customer support, sales product and operation. I recommend this to those have a business this will help you.
The information that comes in from emails regarding Salesforce can sometimes be a little misleading or is just not in the same location that it was before. Product information that is.
I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in.
Similar to the product that salesforce bought and then killed DESK.com.
Great and positive experience with this product. A big investment but will give you tools to make you successful.
Occasionally bugs, nothing ever serious. If i had to be nit picky, i would say that sometimes when you are filtering, errors arise, but this is few and far between.
Wow going from an email address for complaints to having a whole software platform to respond and track issues has been so wonderful for not only us but our clients.
They are the best cost for what they provide. I like that it's owned and integrated with Salesforce.
I use this software for work, it’s very useful and easy to use. It’s good for uploading documents and sharing them.
The features available in this software make this product outstanding the market. The customization that can be made on this platform makes this product to be used by most of the orgs.
Major help is that it helps to streamline workflows with customers and in turn helps us to deliver fast and efficiently.
The ability to create profiles for each unique individual that passed through my organization, and track their involvement is critical to my organization's ability to grow.
Overall it does what it should and for the price it's great also.
The best part is that it connects one-to-one with every customer and easily accessible by the mobile devices on the field or anywhere.
Customer service is always open to answering new questions and looking at ways to continue to improve their relationship with the users and ease of use.
Good tool to visualize sales results in different locations.
Great, easy to use software for start up to smaller type businesses who need an easy to use software that you do not have to spend a lot of time setting up and has a great easy to use interface.
The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.
I used this and best in customer support, sales product and operation. I recommend this to those have a business this will help you.
The information that comes in from emails regarding Salesforce can sometimes be a little misleading or is just not in the same location that it was before. Product information that is.
I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in.
Similar to the product that salesforce bought and then killed DESK.com.
Great and positive experience with this product. A big investment but will give you tools to make you successful.
Occasionally bugs, nothing ever serious. If i had to be nit picky, i would say that sometimes when you are filtering, errors arise, but this is few and far between.
Wow going from an email address for complaints to having a whole software platform to respond and track issues has been so wonderful for not only us but our clients.
They are the best cost for what they provide. I like that it's owned and integrated with Salesforce.
I use this software for work, it’s very useful and easy to use. It’s good for uploading documents and sharing them.
The features available in this software make this product outstanding the market. The customization that can be made on this platform makes this product to be used by most of the orgs.
Major help is that it helps to streamline workflows with customers and in turn helps us to deliver fast and efficiently.
The ability to create profiles for each unique individual that passed through my organization, and track their involvement is critical to my organization's ability to grow.
Overall it does what it should and for the price it's great also.
The best part is that it connects one-to-one with every customer and easily accessible by the mobile devices on the field or anywhere.
Customer service is always open to answering new questions and looking at ways to continue to improve their relationship with the users and ease of use.
Good tool to visualize sales results in different locations.
JIRA Service Management logo
4.5
650

The only ITSM solution built on the Jira platform

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.2
    Features
    4.5
    Customer support
    4.3
Pros and Cons from JIRA Service Management users   
avatar
+15
Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
Workflows broke without a reason because, you know, it's SharePoint. And the entire process of serving customers was dead slow.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
The downside is that there is no easy way to migrate any of your changes from dev to production.
Initial setup can be complex but it can also be super powerful if you are able to configure it properly. It's visual scripting and workflow tool is really capable and easy to learn.
Software problems reporting for clients, in-house sorted problem manager.
The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
Setup/installation can be painful. Docs are available only in English.
Great solution that helps organize work and keeps important case related items out of email.
There are some very useful and well-designed default reports included for ticket statistics (which can be used to keep management happy!).
Overall, this is a great tool for service teams. Managers will enjoy the dashboard view of metrics and the customizable queues.
It can be expanded to include all kinds of reportable metrics for teams of any size. There are tons of integrations as well, making this a great tool for those who want flexibility.
Atlassian products work very well, contain awesome Lucene search functionality, which means you can search text string and it will look up all text fields and give you service desk ticket match.
It's extremely customizable and the administrative configuration is really intuitive. It's also a great value from a cost perspective.
Overall we are very happy with Jira Service Desk; it has allowed us to provide a higher level of support to users than our previous service desk, and non-profit pricing was very beneficial for us.
The tool is easy to use and navigate. Even first time users would be able to figure out how to submit a ticket/request with ease.
Integrations and automation with other systems make a very useful and fluid toolbox that actually makes life easier.
Jira Service Desk integrates well with other Atlassian tools. I like the weekly sprint and backlog views.
Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
Workflows broke without a reason because, you know, it's SharePoint. And the entire process of serving customers was dead slow.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
The downside is that there is no easy way to migrate any of your changes from dev to production.
Initial setup can be complex but it can also be super powerful if you are able to configure it properly. It's visual scripting and workflow tool is really capable and easy to learn.
Software problems reporting for clients, in-house sorted problem manager.
The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
Setup/installation can be painful. Docs are available only in English.
Great solution that helps organize work and keeps important case related items out of email.
There are some very useful and well-designed default reports included for ticket statistics (which can be used to keep management happy!).
Overall, this is a great tool for service teams. Managers will enjoy the dashboard view of metrics and the customizable queues.
It can be expanded to include all kinds of reportable metrics for teams of any size. There are tons of integrations as well, making this a great tool for those who want flexibility.
Atlassian products work very well, contain awesome Lucene search functionality, which means you can search text string and it will look up all text fields and give you service desk ticket match.
It's extremely customizable and the administrative configuration is really intuitive. It's also a great value from a cost perspective.
Overall we are very happy with Jira Service Desk; it has allowed us to provide a higher level of support to users than our previous service desk, and non-profit pricing was very beneficial for us.
The tool is easy to use and navigate. Even first time users would be able to figure out how to submit a ticket/request with ease.
Integrations and automation with other systems make a very useful and fluid toolbox that actually makes life easier.
Jira Service Desk integrates well with other Atlassian tools. I like the weekly sprint and backlog views.
Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
Workflows broke without a reason because, you know, it's SharePoint. And the entire process of serving customers was dead slow.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
The downside is that there is no easy way to migrate any of your changes from dev to production.
Initial setup can be complex but it can also be super powerful if you are able to configure it properly. It's visual scripting and workflow tool is really capable and easy to learn.
Software problems reporting for clients, in-house sorted problem manager.
The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
Setup/installation can be painful. Docs are available only in English.
Great solution that helps organize work and keeps important case related items out of email.
There are some very useful and well-designed default reports included for ticket statistics (which can be used to keep management happy!).
Overall, this is a great tool for service teams. Managers will enjoy the dashboard view of metrics and the customizable queues.
It can be expanded to include all kinds of reportable metrics for teams of any size. There are tons of integrations as well, making this a great tool for those who want flexibility.
Atlassian products work very well, contain awesome Lucene search functionality, which means you can search text string and it will look up all text fields and give you service desk ticket match.
It's extremely customizable and the administrative configuration is really intuitive. It's also a great value from a cost perspective.
Overall we are very happy with Jira Service Desk; it has allowed us to provide a higher level of support to users than our previous service desk, and non-profit pricing was very beneficial for us.
The tool is easy to use and navigate. Even first time users would be able to figure out how to submit a ticket/request with ease.
Integrations and automation with other systems make a very useful and fluid toolbox that actually makes life easier.
Jira Service Desk integrates well with other Atlassian tools. I like the weekly sprint and backlog views.
Connecteam logo
4.8
325

Enhance employee management with the only all-in-one app

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.7
    Features
    4.7
    Customer support
    4.9
Pros and Cons from Connecteam users   
+15
Their product & services are superb. The Connecteam platform has been a perfect addition to our small business that is headed for a rapid growth.
My only complaint as of right now is the reliability of the GPS coordinates, which is something I was just told will no longer be a problem with the new update that's soon to release.
They are also willing to listen to ideas that would make this software better. They have been improving this app dramatically and I thank them for their continued effort in doing so.
Unless like competitors we also KNOW what we pay for and no ridiculous add-on costs coming on afterwards.
My experience with Connecteam has been very positive. I love the fact that the message box is on the screen so you can click on it and get help immediately.
The updating, which I understand has to happen. We have had few instances where the program would stop working for an hour or so.
I love that this solution is easy to use, is aesthetically pleasing, and is a great value for the cost.
Our job costing is coming out more accurate due to the time clock function. Guys are no longer guessing how long of a lunch they took, when they got to the job site, etc.
Our experience has been great. I am not very tech savvy, but with the help of the connecteam staff I am now able to navigate the app and dashboard with ease and teach others.
The most I like on the software is the beautiful design of the desk version and the app. With integration of our logo, all our employees like the app.
The Customer Service I have received is AMAZING. When I have questions or thoughts I need to work through, they are right there with information to help me make the decision to improve my process.
I love how easy it is to make my staff's weekly schedule on this app. My staff loves the clock in and out feature.
Fantastic customer service, with fast and accurate responses. They do a good job of trying to make sure you understand how to use the app to its full capacity.
Customer support is great, ease of use for employee time tracking is helpful.
Our experience has been wonderful, from implementation throughout.
Our employees like this much better than the old time clock system as much as we do. This gives us a much better concrete way to see the cost of production, as well as hours worked for payroll.
User friendly and the assistance when needed was great.
The team has been great! very attentive and respond to questions very quickly.
Their product & services are superb. The Connecteam platform has been a perfect addition to our small business that is headed for a rapid growth.
My only complaint as of right now is the reliability of the GPS coordinates, which is something I was just told will no longer be a problem with the new update that's soon to release.
They are also willing to listen to ideas that would make this software better. They have been improving this app dramatically and I thank them for their continued effort in doing so.
Unless like competitors we also KNOW what we pay for and no ridiculous add-on costs coming on afterwards.
My experience with Connecteam has been very positive. I love the fact that the message box is on the screen so you can click on it and get help immediately.
The updating, which I understand has to happen. We have had few instances where the program would stop working for an hour or so.
I love that this solution is easy to use, is aesthetically pleasing, and is a great value for the cost.
Our job costing is coming out more accurate due to the time clock function. Guys are no longer guessing how long of a lunch they took, when they got to the job site, etc.
Our experience has been great. I am not very tech savvy, but with the help of the connecteam staff I am now able to navigate the app and dashboard with ease and teach others.
The most I like on the software is the beautiful design of the desk version and the app. With integration of our logo, all our employees like the app.
The Customer Service I have received is AMAZING. When I have questions or thoughts I need to work through, they are right there with information to help me make the decision to improve my process.
I love how easy it is to make my staff's weekly schedule on this app. My staff loves the clock in and out feature.
Fantastic customer service, with fast and accurate responses. They do a good job of trying to make sure you understand how to use the app to its full capacity.
Customer support is great, ease of use for employee time tracking is helpful.
Our experience has been wonderful, from implementation throughout.
Our employees like this much better than the old time clock system as much as we do. This gives us a much better concrete way to see the cost of production, as well as hours worked for payroll.
User friendly and the assistance when needed was great.
The team has been great! very attentive and respond to questions very quickly.
Their product & services are superb. The Connecteam platform has been a perfect addition to our small business that is headed for a rapid growth.
My only complaint as of right now is the reliability of the GPS coordinates, which is something I was just told will no longer be a problem with the new update that's soon to release.
They are also willing to listen to ideas that would make this software better. They have been improving this app dramatically and I thank them for their continued effort in doing so.
Unless like competitors we also KNOW what we pay for and no ridiculous add-on costs coming on afterwards.
My experience with Connecteam has been very positive. I love the fact that the message box is on the screen so you can click on it and get help immediately.
The updating, which I understand has to happen. We have had few instances where the program would stop working for an hour or so.
I love that this solution is easy to use, is aesthetically pleasing, and is a great value for the cost.
Our job costing is coming out more accurate due to the time clock function. Guys are no longer guessing how long of a lunch they took, when they got to the job site, etc.
Our experience has been great. I am not very tech savvy, but with the help of the connecteam staff I am now able to navigate the app and dashboard with ease and teach others.
The most I like on the software is the beautiful design of the desk version and the app. With integration of our logo, all our employees like the app.
The Customer Service I have received is AMAZING. When I have questions or thoughts I need to work through, they are right there with information to help me make the decision to improve my process.
I love how easy it is to make my staff's weekly schedule on this app. My staff loves the clock in and out feature.
Fantastic customer service, with fast and accurate responses. They do a good job of trying to make sure you understand how to use the app to its full capacity.
Customer support is great, ease of use for employee time tracking is helpful.
Our experience has been wonderful, from implementation throughout.
Our employees like this much better than the old time clock system as much as we do. This gives us a much better concrete way to see the cost of production, as well as hours worked for payroll.
User friendly and the assistance when needed was great.
The team has been great! very attentive and respond to questions very quickly.
SysAid logo
4.5
440

The most advanced AI-powered ITSM platform in the market

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.5
    Features
    4.5
    Customer support
    4.5
Pros and Cons from SysAid users   
avatar
avatar
+15
We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.
Finding the capacity to setup all the features and functionality has been a challenge. This isn't a con but more of a frustration for me.
Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.
Since you have all the control over the tool, sometime is hard to fix problems dur the technical support.
I didn't need a lot of help during the initial setup, but when I reached out to them, the service was always excellent.
Emails notifications is ugly. Not intuitive software, hardly understandable at first.
Ease of integration to other services like slack, ease of implementation and set up.
There are so many configuration options, it can get confusing.
Our admins have greater visibility of the tickets submitted. Our end users love the product as well.
We've sold SysAid software to our customers for 15 years and have found SysAid ITSM to be an excellent help desk solution for many of our customers.
Support is great and end user experience is very postive. It is very simple to use and has lots of opportunities.
He system is stable and user-friendly, it has allowed us to establish workflows for the attention of requests and resolution of incidents.
The ease of implementation and the quality of PS engagement with ongoing questions and support.
The implementation was straight forward for us and the constantly add improvements without changing the price which is great.
Great solution, excellent service, great integration.
Issue escalation matrix & auto email progress. User friendly ,easy installation , Easy on user traning.
SysAid does a fantastic job of allowing customization of your daily workflow allowing your team to easily address issues on a daily basis.
With SysAid, we like the AD integration, Asset Inventory and cost.
We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.
Finding the capacity to setup all the features and functionality has been a challenge. This isn't a con but more of a frustration for me.
Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.
Since you have all the control over the tool, sometime is hard to fix problems dur the technical support.
I didn't need a lot of help during the initial setup, but when I reached out to them, the service was always excellent.
Emails notifications is ugly. Not intuitive software, hardly understandable at first.
Ease of integration to other services like slack, ease of implementation and set up.
There are so many configuration options, it can get confusing.
Our admins have greater visibility of the tickets submitted. Our end users love the product as well.
We've sold SysAid software to our customers for 15 years and have found SysAid ITSM to be an excellent help desk solution for many of our customers.
Support is great and end user experience is very postive. It is very simple to use and has lots of opportunities.
He system is stable and user-friendly, it has allowed us to establish workflows for the attention of requests and resolution of incidents.
The ease of implementation and the quality of PS engagement with ongoing questions and support.
The implementation was straight forward for us and the constantly add improvements without changing the price which is great.
Great solution, excellent service, great integration.
Issue escalation matrix & auto email progress. User friendly ,easy installation , Easy on user traning.
SysAid does a fantastic job of allowing customization of your daily workflow allowing your team to easily address issues on a daily basis.
With SysAid, we like the AD integration, Asset Inventory and cost.
We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.
Finding the capacity to setup all the features and functionality has been a challenge. This isn't a con but more of a frustration for me.
Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.
Since you have all the control over the tool, sometime is hard to fix problems dur the technical support.
I didn't need a lot of help during the initial setup, but when I reached out to them, the service was always excellent.
Emails notifications is ugly. Not intuitive software, hardly understandable at first.
Ease of integration to other services like slack, ease of implementation and set up.
There are so many configuration options, it can get confusing.
Our admins have greater visibility of the tickets submitted. Our end users love the product as well.
We've sold SysAid software to our customers for 15 years and have found SysAid ITSM to be an excellent help desk solution for many of our customers.
Support is great and end user experience is very postive. It is very simple to use and has lots of opportunities.
He system is stable and user-friendly, it has allowed us to establish workflows for the attention of requests and resolution of incidents.
The ease of implementation and the quality of PS engagement with ongoing questions and support.
The implementation was straight forward for us and the constantly add improvements without changing the price which is great.
Great solution, excellent service, great integration.
Issue escalation matrix & auto email progress. User friendly ,easy installation , Easy on user traning.
SysAid does a fantastic job of allowing customization of your daily workflow allowing your team to easily address issues on a daily basis.
With SysAid, we like the AD integration, Asset Inventory and cost.
Bitrix24 logo

Bitrix24

4.2
806

100% free CRM, collaboration, and communication tool suite

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    3.9
    Features
    4.2
    Customer support
    3.9
Pros and Cons from Bitrix24 users   
avatar
avatar
avatar
+15
Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
Probably most of all I liked a good IP-telephony. It is convenient to use, easy to integrate.
Often, formal replies come from her instead of solving problems. Tech support leaves its customers alone with problems.
I can run verity of project at the same time thanks to the amazing feature and tools that provided by Betrix24.
Storing and uploading a large size files is keep get interrupted and very frustrating experience with it.
As a CRM, cloud for documentation and message it works great and is at a very nice price.
Their employee performance report is just an eyewash, they don't have an employee reporting structure at all, what the biggest disappointment.
It is good for small startups because of its reasonable pricing compared to other CRM tools. Also the customization of the software feature is also a great one.
Definitely Not at all a matured technology with the failure to understand basics if it comes to the custom tab.
I like that it has a mobile app so that helps for the chat when you are not in the computer and someone needs to contact you.
They should also fix the integration feature, as some of the integration is not properly integrated and no data are shown in the software after it is connected.
It’s user friendly which is the best, and easy access also.
Some of the CRM tools is quite confusing to use and there no complete guide or documentation that can help me to study its functionality.
The most important thing that i look in project management software is the contact panel, and Bitrix24 has a very comprehensive contact panel.
It's quite reliable and useful for business management.
The pricing for smaller teams is affordable. Also has self hosted version with ability to integrate more functionality.
Bitrix offer a clean and minimalist user interface that is easy to navigate around it. It can be used to managing task and acted as a CRM to smoothing the customer support tools related.
Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
Probably most of all I liked a good IP-telephony. It is convenient to use, easy to integrate.
Often, formal replies come from her instead of solving problems. Tech support leaves its customers alone with problems.
I can run verity of project at the same time thanks to the amazing feature and tools that provided by Betrix24.
Storing and uploading a large size files is keep get interrupted and very frustrating experience with it.
As a CRM, cloud for documentation and message it works great and is at a very nice price.
Their employee performance report is just an eyewash, they don't have an employee reporting structure at all, what the biggest disappointment.
It is good for small startups because of its reasonable pricing compared to other CRM tools. Also the customization of the software feature is also a great one.
Definitely Not at all a matured technology with the failure to understand basics if it comes to the custom tab.
I like that it has a mobile app so that helps for the chat when you are not in the computer and someone needs to contact you.
They should also fix the integration feature, as some of the integration is not properly integrated and no data are shown in the software after it is connected.
It’s user friendly which is the best, and easy access also.
Some of the CRM tools is quite confusing to use and there no complete guide or documentation that can help me to study its functionality.
The most important thing that i look in project management software is the contact panel, and Bitrix24 has a very comprehensive contact panel.
It's quite reliable and useful for business management.
The pricing for smaller teams is affordable. Also has self hosted version with ability to integrate more functionality.
Bitrix offer a clean and minimalist user interface that is easy to navigate around it. It can be used to managing task and acted as a CRM to smoothing the customer support tools related.
Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
Probably most of all I liked a good IP-telephony. It is convenient to use, easy to integrate.
Often, formal replies come from her instead of solving problems. Tech support leaves its customers alone with problems.
I can run verity of project at the same time thanks to the amazing feature and tools that provided by Betrix24.
Storing and uploading a large size files is keep get interrupted and very frustrating experience with it.
As a CRM, cloud for documentation and message it works great and is at a very nice price.
Their employee performance report is just an eyewash, they don't have an employee reporting structure at all, what the biggest disappointment.
It is good for small startups because of its reasonable pricing compared to other CRM tools. Also the customization of the software feature is also a great one.
Definitely Not at all a matured technology with the failure to understand basics if it comes to the custom tab.
I like that it has a mobile app so that helps for the chat when you are not in the computer and someone needs to contact you.
They should also fix the integration feature, as some of the integration is not properly integrated and no data are shown in the software after it is connected.
It’s user friendly which is the best, and easy access also.
Some of the CRM tools is quite confusing to use and there no complete guide or documentation that can help me to study its functionality.
The most important thing that i look in project management software is the contact panel, and Bitrix24 has a very comprehensive contact panel.
It's quite reliable and useful for business management.
The pricing for smaller teams is affordable. Also has self hosted version with ability to integrate more functionality.
Bitrix offer a clean and minimalist user interface that is easy to navigate around it. It can be used to managing task and acted as a CRM to smoothing the customer support tools related.
Yonyx logo
4.7
232

Decision tree driven Interactive guides for customer service

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.8
    Features
    4.7
    Customer support
    4.8
Pros and Cons from Yonyx users   
avatar
+15
The scope of content moderation is fantastic.4 Content management, ease of adaptability of this software is great.5 It is a value for money experience for the end user.
On a rare occasion, my scripting will lag a little bit and I'll need to fill that 1 second gap while loading.
Far and away the best part is the support I've received from a customer rep. They always make themselves available to answer any and all of my questions and share their vast wealth of knowledge.
I can't think of anything at this moment. There's only been a handle of times where Yonyx "made errors" and our scripts wouldn't generate, but that is expected with technology.
Easy to use and it is used friendly, best customer service , Worth for every penny.
The settings menu is a bit confusing, I always have to click around to find what I am looking for.
I like the user interface, it is super intuitive and visually appealing.
To have such an overview is difficult to achieve as I had learned previously before coming across Yonyx.
It's great and easy to use. It is installed on my hard drive, and that's where I like it.
Iam proud to be Revelian family, since i couldn't hear other companies having this great tool.
My experience with Yonyx has been great. It allows call centers to provide versatility in scripting.
I very much enjoy working with these APIs and the platform in general. The user interface for designing decisions trees is extremely easy to use and teach to others.
Yonyx as a whole is a great script tool and is leagues above using a printed out scripting system.
Yonyx is easy-using layout to improve my technical support service.
Yonyx is quick to help with incoming calls, and updating information in real time.
So far with Yonyx, everything has worked as we expected it to, and the resources provided to integrate from start to finish are very complete and easy to work through.
There are consistent errors but familiarization with the product helps to make those errors less of a problem. I use Yonyx daily for up to 150 calls a day and its the best system I've used.
Super intuitive software, but takes time to navigate.
The scope of content moderation is fantastic.4 Content management, ease of adaptability of this software is great.5 It is a value for money experience for the end user.
On a rare occasion, my scripting will lag a little bit and I'll need to fill that 1 second gap while loading.
Far and away the best part is the support I've received from a customer rep. They always make themselves available to answer any and all of my questions and share their vast wealth of knowledge.
I can't think of anything at this moment. There's only been a handle of times where Yonyx "made errors" and our scripts wouldn't generate, but that is expected with technology.
Easy to use and it is used friendly, best customer service , Worth for every penny.
The settings menu is a bit confusing, I always have to click around to find what I am looking for.
I like the user interface, it is super intuitive and visually appealing.
To have such an overview is difficult to achieve as I had learned previously before coming across Yonyx.
It's great and easy to use. It is installed on my hard drive, and that's where I like it.
Iam proud to be Revelian family, since i couldn't hear other companies having this great tool.
My experience with Yonyx has been great. It allows call centers to provide versatility in scripting.
I very much enjoy working with these APIs and the platform in general. The user interface for designing decisions trees is extremely easy to use and teach to others.
Yonyx as a whole is a great script tool and is leagues above using a printed out scripting system.
Yonyx is easy-using layout to improve my technical support service.
Yonyx is quick to help with incoming calls, and updating information in real time.
So far with Yonyx, everything has worked as we expected it to, and the resources provided to integrate from start to finish are very complete and easy to work through.
There are consistent errors but familiarization with the product helps to make those errors less of a problem. I use Yonyx daily for up to 150 calls a day and its the best system I've used.
Super intuitive software, but takes time to navigate.
The scope of content moderation is fantastic.4 Content management, ease of adaptability of this software is great.5 It is a value for money experience for the end user.
On a rare occasion, my scripting will lag a little bit and I'll need to fill that 1 second gap while loading.
Far and away the best part is the support I've received from a customer rep. They always make themselves available to answer any and all of my questions and share their vast wealth of knowledge.
I can't think of anything at this moment. There's only been a handle of times where Yonyx "made errors" and our scripts wouldn't generate, but that is expected with technology.
Easy to use and it is used friendly, best customer service , Worth for every penny.
The settings menu is a bit confusing, I always have to click around to find what I am looking for.
I like the user interface, it is super intuitive and visually appealing.
To have such an overview is difficult to achieve as I had learned previously before coming across Yonyx.
It's great and easy to use. It is installed on my hard drive, and that's where I like it.
Iam proud to be Revelian family, since i couldn't hear other companies having this great tool.
My experience with Yonyx has been great. It allows call centers to provide versatility in scripting.
I very much enjoy working with these APIs and the platform in general. The user interface for designing decisions trees is extremely easy to use and teach to others.
Yonyx as a whole is a great script tool and is leagues above using a printed out scripting system.
Yonyx is easy-using layout to improve my technical support service.
Yonyx is quick to help with incoming calls, and updating information in real time.
So far with Yonyx, everything has worked as we expected it to, and the resources provided to integrate from start to finish are very complete and easy to work through.
There are consistent errors but familiarization with the product helps to make those errors less of a problem. I use Yonyx daily for up to 150 calls a day and its the best system I've used.
Super intuitive software, but takes time to navigate.
KnowledgeOwl logo
4.7
222

Knowledge base and documentation software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.8
    Features
    4.7
    Customer support
    4.9
Pros and Cons from KnowledgeOwl users   
avatar
+15
Super cost effective because of the you can customize it to fit you needs. Also, their customer service team is knowledgeable and accessible.
No conflict warning when two editors are editing simultaneously. The edit and readers screen donnit mirror each other.
First, I want to point out how amazing the customer service is at Knowledge Owl. All questions are answered quickly and in such a friendly manner.
We were using Zendesk for our knowledge base because they were also our ticketing system, but I got frustrated with slow development timelines for some features core to our organization.
Straightforward interface, easy to produce impressive resources with little previous experience, very customizable, lots of great advanced features, keeps improving, fantastic customer service.
Not only were my failures undone, but issues that I wasn't even aware of (yet) were fixed, too.
So so helpful, very friendly and a good sense of humour to boot. Thanks again for all your help in improving our knowledgebase and going above and beyond anything we ever expect of you.
The only negative thing I can come up with is that you need to know HTLM to fix some thing's, but with a quick phone call, the problem is fixed faster than we ever could do.
Now I get to pay it forward by stating the KnowledgeOwl is THE MOST responsive company WE have ever worked with. We love their product for its power, beauty, flexibility, and ease of use.
Best of all is that the solution usually come the next day, which is very important for us. The customer service team is one of the best support team that I have experienced.
Quick responses, helpful tips, an awesome live chat feature, and some down-to-earth conversations with real people have given me a great experience so far.
Cannot say enough good things. Love working in Knowledge Owl, and Mary Beth Alexander has been truly wonderful.
I like how easy it is to create a very organised datebase. There are only few things that could be better, but overall I recommend this software to everyone.
Excellent customer support: Quick to reply on any issue and are very enthusiastic to help you. If you need guidance or have a suggestion for a feature, Marybeth got you covered.
From our perspective KnowledgeOwl is by far the most cost effective KM solution available. It was also super easy to implement with relatively no support required from our IT department.
Best yet, we still use Zendesk for ticketing but HelpGizmo is now our knowledgebase and Helpgizmo integrates with Zendesk so we get the best of what each company offers.
Knowledge Owl was by far the easiest to use and quickest to implement. The support we were offered and then got to help us integrate with our web site was amazing.
A key aspect of KO that set it apart from competitors is the ability for users to "subscribe" to topic areas and receive notification by email when new content is added.
Super cost effective because of the you can customize it to fit you needs. Also, their customer service team is knowledgeable and accessible.
No conflict warning when two editors are editing simultaneously. The edit and readers screen donnit mirror each other.
First, I want to point out how amazing the customer service is at Knowledge Owl. All questions are answered quickly and in such a friendly manner.
We were using Zendesk for our knowledge base because they were also our ticketing system, but I got frustrated with slow development timelines for some features core to our organization.
Straightforward interface, easy to produce impressive resources with little previous experience, very customizable, lots of great advanced features, keeps improving, fantastic customer service.
Not only were my failures undone, but issues that I wasn't even aware of (yet) were fixed, too.
So so helpful, very friendly and a good sense of humour to boot. Thanks again for all your help in improving our knowledgebase and going above and beyond anything we ever expect of you.
The only negative thing I can come up with is that you need to know HTLM to fix some thing's, but with a quick phone call, the problem is fixed faster than we ever could do.
Now I get to pay it forward by stating the KnowledgeOwl is THE MOST responsive company WE have ever worked with. We love their product for its power, beauty, flexibility, and ease of use.
Best of all is that the solution usually come the next day, which is very important for us. The customer service team is one of the best support team that I have experienced.
Quick responses, helpful tips, an awesome live chat feature, and some down-to-earth conversations with real people have given me a great experience so far.
Cannot say enough good things. Love working in Knowledge Owl, and Mary Beth Alexander has been truly wonderful.
I like how easy it is to create a very organised datebase. There are only few things that could be better, but overall I recommend this software to everyone.
Excellent customer support: Quick to reply on any issue and are very enthusiastic to help you. If you need guidance or have a suggestion for a feature, Marybeth got you covered.
From our perspective KnowledgeOwl is by far the most cost effective KM solution available. It was also super easy to implement with relatively no support required from our IT department.
Best yet, we still use Zendesk for ticketing but HelpGizmo is now our knowledgebase and Helpgizmo integrates with Zendesk so we get the best of what each company offers.
Knowledge Owl was by far the easiest to use and quickest to implement. The support we were offered and then got to help us integrate with our web site was amazing.
A key aspect of KO that set it apart from competitors is the ability for users to "subscribe" to topic areas and receive notification by email when new content is added.
Super cost effective because of the you can customize it to fit you needs. Also, their customer service team is knowledgeable and accessible.
No conflict warning when two editors are editing simultaneously. The edit and readers screen donnit mirror each other.
First, I want to point out how amazing the customer service is at Knowledge Owl. All questions are answered quickly and in such a friendly manner.
We were using Zendesk for our knowledge base because they were also our ticketing system, but I got frustrated with slow development timelines for some features core to our organization.
Straightforward interface, easy to produce impressive resources with little previous experience, very customizable, lots of great advanced features, keeps improving, fantastic customer service.
Not only were my failures undone, but issues that I wasn't even aware of (yet) were fixed, too.
So so helpful, very friendly and a good sense of humour to boot. Thanks again for all your help in improving our knowledgebase and going above and beyond anything we ever expect of you.
The only negative thing I can come up with is that you need to know HTLM to fix some thing's, but with a quick phone call, the problem is fixed faster than we ever could do.
Now I get to pay it forward by stating the KnowledgeOwl is THE MOST responsive company WE have ever worked with. We love their product for its power, beauty, flexibility, and ease of use.
Best of all is that the solution usually come the next day, which is very important for us. The customer service team is one of the best support team that I have experienced.
Quick responses, helpful tips, an awesome live chat feature, and some down-to-earth conversations with real people have given me a great experience so far.
Cannot say enough good things. Love working in Knowledge Owl, and Mary Beth Alexander has been truly wonderful.
I like how easy it is to create a very organised datebase. There are only few things that could be better, but overall I recommend this software to everyone.
Excellent customer support: Quick to reply on any issue and are very enthusiastic to help you. If you need guidance or have a suggestion for a feature, Marybeth got you covered.
From our perspective KnowledgeOwl is by far the most cost effective KM solution available. It was also super easy to implement with relatively no support required from our IT department.
Best yet, we still use Zendesk for ticketing but HelpGizmo is now our knowledgebase and Helpgizmo integrates with Zendesk so we get the best of what each company offers.
Knowledge Owl was by far the easiest to use and quickest to implement. The support we were offered and then got to help us integrate with our web site was amazing.
A key aspect of KO that set it apart from competitors is the ability for users to "subscribe" to topic areas and receive notification by email when new content is added.
livepro logo
4.8
167

Knowledge management system

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.8
Pros and Cons from livepro users   
avatar
avatar
avatar
+15
Livepro really is an amazing KMS. The flexibility of what it can be used for make it suitable for all functions.
There are a number of various different tick boxes you have to remember to tick, missing just one tick box can have a negative impact on the users access.
I like the ease of access, and how simple the system is to configure. It has a wide range of incredibly-powerful services, which is a massive benefit to my team.
The platform needs to be updated as there are quite a few bugs and errors such as formatting related.
Such an easy, user friendly system with a variety of templates and editing tools available. Particularly like the accordion and anchors which make the scripting pages so user friendly.
Moving through reports can get a little bit clunky and cause the system to overload. Which means having to open up a new browser.
Livepro has given us the opportunity to create an amazing knowledge based system that all our Customer Service Officers regularly rave about.
Livepro has shortened the time it takes for our users to find relevant and accurate information, lowering our risk and increasing our QA.
Easy to set up and tailor to our company's specific needs. I love that it can be customised to be fit for purpose.
Live pro is a fantastic tool to help me refer to examination prices and codes when i cant remember them.
The ability to create quizzes is great as it enables us to text users knowledge of the site and how to locate information.
The great thing about LivePro is how easy it is to author and administrate content.
Helps staff deliver best customer service and share knowledge.
Ease of use in implementing a KMS solution. Tools such as rocket and work instruction make creating cohesive process incredibly ease.
Can be integrated with our CRM and telephoning system. We enjoy using the system for induction and quizzes to test people’s knowledge and ability to find articles.
One of the best CMS with a useful feedback feature.
Integrates well with our phone system (Purecloud). So easy to search and find pages and the ability to add keywords.
Central storage of process and work flows, real-time notifications, content management, flexible licensing options and very easy to configure and use.
Livepro really is an amazing KMS. The flexibility of what it can be used for make it suitable for all functions.
There are a number of various different tick boxes you have to remember to tick, missing just one tick box can have a negative impact on the users access.
I like the ease of access, and how simple the system is to configure. It has a wide range of incredibly-powerful services, which is a massive benefit to my team.
The platform needs to be updated as there are quite a few bugs and errors such as formatting related.
Such an easy, user friendly system with a variety of templates and editing tools available. Particularly like the accordion and anchors which make the scripting pages so user friendly.
Moving through reports can get a little bit clunky and cause the system to overload. Which means having to open up a new browser.
Livepro has given us the opportunity to create an amazing knowledge based system that all our Customer Service Officers regularly rave about.
Livepro has shortened the time it takes for our users to find relevant and accurate information, lowering our risk and increasing our QA.
Easy to set up and tailor to our company's specific needs. I love that it can be customised to be fit for purpose.
Live pro is a fantastic tool to help me refer to examination prices and codes when i cant remember them.
The ability to create quizzes is great as it enables us to text users knowledge of the site and how to locate information.
The great thing about LivePro is how easy it is to author and administrate content.
Helps staff deliver best customer service and share knowledge.
Ease of use in implementing a KMS solution. Tools such as rocket and work instruction make creating cohesive process incredibly ease.
Can be integrated with our CRM and telephoning system. We enjoy using the system for induction and quizzes to test people’s knowledge and ability to find articles.
One of the best CMS with a useful feedback feature.
Integrates well with our phone system (Purecloud). So easy to search and find pages and the ability to add keywords.
Central storage of process and work flows, real-time notifications, content management, flexible licensing options and very easy to configure and use.
Livepro really is an amazing KMS. The flexibility of what it can be used for make it suitable for all functions.
There are a number of various different tick boxes you have to remember to tick, missing just one tick box can have a negative impact on the users access.
I like the ease of access, and how simple the system is to configure. It has a wide range of incredibly-powerful services, which is a massive benefit to my team.
The platform needs to be updated as there are quite a few bugs and errors such as formatting related.
Such an easy, user friendly system with a variety of templates and editing tools available. Particularly like the accordion and anchors which make the scripting pages so user friendly.
Moving through reports can get a little bit clunky and cause the system to overload. Which means having to open up a new browser.
Livepro has given us the opportunity to create an amazing knowledge based system that all our Customer Service Officers regularly rave about.
Livepro has shortened the time it takes for our users to find relevant and accurate information, lowering our risk and increasing our QA.
Easy to set up and tailor to our company's specific needs. I love that it can be customised to be fit for purpose.
Live pro is a fantastic tool to help me refer to examination prices and codes when i cant remember them.
The ability to create quizzes is great as it enables us to text users knowledge of the site and how to locate information.
The great thing about LivePro is how easy it is to author and administrate content.
Helps staff deliver best customer service and share knowledge.
Ease of use in implementing a KMS solution. Tools such as rocket and work instruction make creating cohesive process incredibly ease.
Can be integrated with our CRM and telephoning system. We enjoy using the system for induction and quizzes to test people’s knowledge and ability to find articles.
One of the best CMS with a useful feedback feature.
Integrates well with our phone system (Purecloud). So easy to search and find pages and the ability to add keywords.
Central storage of process and work flows, real-time notifications, content management, flexible licensing options and very easy to configure and use.
LiquidText logo
4.6
177

Multi-touch document manipulation system

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.4
    Features
    4.5
    Customer support
    4.3
Pros and Cons from LiquidText users   
avatar
+13
Great app to process documents, extract ideas and construct content maps. LiquidText is superb when it comes to combining original content with notes and organizing information in user-generated maps.
Sometimes it freezes in my ipad and at times even after using the erasure i am unable to erase the line I had drawn. It remains there to disturb my reading.
The ease with which it allows me to engage with the text: it helps me pinpoint the important, the useful, and underline the impressive lines distinctly.
Also, the citation option while exporting is useless because it mentions the page number of the document as 1, 2, 3 depending on the number it is at in the document.
This is very easy to use but as powerful as you want it to be. The company adds useful features on a regular basis and listens to the users.
File management UI within app and to other apps is terrible.
It’s easy to pick up, it’s easy to keep things as together or as separate as desired. Ve recommended it to a few fellow students.
I cannot say it is bad but I definitely feel some lag and I am sure this is not related to connection. Also, I didn't like the monthly based subscription model.
The best part of the software is that you can write notes next to the pdf and keep them together. Overall, this is the most unique feature and the strength of LiquidText.
LiquidText is fantastic to be able to rapidly extract and correlate information from documents.
Great app for research-related work as it helps with organizing ideas and simplifies the need to go back to a source document to double check information.
Connect various pdfs with notes, lines, comments is quite the best feature ever. If you need to investigate about a topic, there isn't a better app.
Perfect to review pdf document, is like an ETL for Pdf. If you need to review whiter papers, scientific documents.
Ease of use, ability to cohesively work with touch devices as well as with a mouse. Its portability and flexibility.
Mind maps and comments are few unique features about this that other applications lacks. Also it's pricing is good according to features.
And to have them all on my iPad so that I don't have to deal with huge stacks of paper. I don't 'integrate with business processes' because I don't have business processes, whatever they may be.
Great app to process documents, extract ideas and construct content maps. LiquidText is superb when it comes to combining original content with notes and organizing information in user-generated maps.
Sometimes it freezes in my ipad and at times even after using the erasure i am unable to erase the line I had drawn. It remains there to disturb my reading.
The ease with which it allows me to engage with the text: it helps me pinpoint the important, the useful, and underline the impressive lines distinctly.
Also, the citation option while exporting is useless because it mentions the page number of the document as 1, 2, 3 depending on the number it is at in the document.
This is very easy to use but as powerful as you want it to be. The company adds useful features on a regular basis and listens to the users.
File management UI within app and to other apps is terrible.
It’s easy to pick up, it’s easy to keep things as together or as separate as desired. Ve recommended it to a few fellow students.
I cannot say it is bad but I definitely feel some lag and I am sure this is not related to connection. Also, I didn't like the monthly based subscription model.
The best part of the software is that you can write notes next to the pdf and keep them together. Overall, this is the most unique feature and the strength of LiquidText.
LiquidText is fantastic to be able to rapidly extract and correlate information from documents.
Great app for research-related work as it helps with organizing ideas and simplifies the need to go back to a source document to double check information.
Connect various pdfs with notes, lines, comments is quite the best feature ever. If you need to investigate about a topic, there isn't a better app.
Perfect to review pdf document, is like an ETL for Pdf. If you need to review whiter papers, scientific documents.
Ease of use, ability to cohesively work with touch devices as well as with a mouse. Its portability and flexibility.
Mind maps and comments are few unique features about this that other applications lacks. Also it's pricing is good according to features.
And to have them all on my iPad so that I don't have to deal with huge stacks of paper. I don't 'integrate with business processes' because I don't have business processes, whatever they may be.
Great app to process documents, extract ideas and construct content maps. LiquidText is superb when it comes to combining original content with notes and organizing information in user-generated maps.
Sometimes it freezes in my ipad and at times even after using the erasure i am unable to erase the line I had drawn. It remains there to disturb my reading.
The ease with which it allows me to engage with the text: it helps me pinpoint the important, the useful, and underline the impressive lines distinctly.
Also, the citation option while exporting is useless because it mentions the page number of the document as 1, 2, 3 depending on the number it is at in the document.
This is very easy to use but as powerful as you want it to be. The company adds useful features on a regular basis and listens to the users.
File management UI within app and to other apps is terrible.
It’s easy to pick up, it’s easy to keep things as together or as separate as desired. Ve recommended it to a few fellow students.
I cannot say it is bad but I definitely feel some lag and I am sure this is not related to connection. Also, I didn't like the monthly based subscription model.
The best part of the software is that you can write notes next to the pdf and keep them together. Overall, this is the most unique feature and the strength of LiquidText.
LiquidText is fantastic to be able to rapidly extract and correlate information from documents.
Great app for research-related work as it helps with organizing ideas and simplifies the need to go back to a source document to double check information.
Connect various pdfs with notes, lines, comments is quite the best feature ever. If you need to investigate about a topic, there isn't a better app.
Perfect to review pdf document, is like an ETL for Pdf. If you need to review whiter papers, scientific documents.
Ease of use, ability to cohesively work with touch devices as well as with a mouse. Its portability and flexibility.
Mind maps and comments are few unique features about this that other applications lacks. Also it's pricing is good according to features.
And to have them all on my iPad so that I don't have to deal with huge stacks of paper. I don't 'integrate with business processes' because I don't have business processes, whatever they may be.
Genesys Cloud CX logo
4.4
225

Software for faster, smarter, personal experiences

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.4
    Features
    4.2
    Customer support
    4.0
Pros and Cons from Genesys Cloud CX users   
+15
I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.
It's hard to read and when extracting the data and the formatting is hard to read / follow.
As in our Customer Service Center the biggest volume of users are the agents, the ease of use and friendly interface are one of the most important things for us.
There is always the worry that the system will go down and leave us dead in the water but those instances have been minimal so far.
I like the ability to have so many features all in one solution. This allows us to operate with minimal 3rd party vendors and helps minimise costs.
Since it is centrally located on the cloud, we have had some issues with lag.
Brilliant product and seamless integration, did not take long to get the product set up and the users onboarded.
It offers a chat platform that is very limited, and a very poor email ticketing system that works like phones; emails come in and you have to click "answer.
Genesys is a good solution for a business with a strong developer team.
The system is fairly easy to use and it appears to have good security features. The calls are very clear and you have activity history stored in the system.
I like its user interface and the customer support is superb.
Overall we have been pretty happy with the Genesys Cloud application.
Overall I've enjoyed the transition to Genesys Cloud, the uptake internally was/is very positive.
I like most of the features of this product out o that most is architect part, its really very easy and flexible for any new requirement.
Feedback from agents indicates the features are user friendly and functionality allows them to be part of the process on many levels.
The user interface is instinctive and so user friendly.
Genesys pure cloud side, we generally use social media integration, which is good to have Twitter and facebook to use it.
What I like most is that is integrates all communication in one place, so we done have to invest in multiple softwares.
I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.
It's hard to read and when extracting the data and the formatting is hard to read / follow.
As in our Customer Service Center the biggest volume of users are the agents, the ease of use and friendly interface are one of the most important things for us.
There is always the worry that the system will go down and leave us dead in the water but those instances have been minimal so far.
I like the ability to have so many features all in one solution. This allows us to operate with minimal 3rd party vendors and helps minimise costs.
Since it is centrally located on the cloud, we have had some issues with lag.
Brilliant product and seamless integration, did not take long to get the product set up and the users onboarded.
It offers a chat platform that is very limited, and a very poor email ticketing system that works like phones; emails come in and you have to click "answer.
Genesys is a good solution for a business with a strong developer team.
The system is fairly easy to use and it appears to have good security features. The calls are very clear and you have activity history stored in the system.
I like its user interface and the customer support is superb.
Overall we have been pretty happy with the Genesys Cloud application.
Overall I've enjoyed the transition to Genesys Cloud, the uptake internally was/is very positive.
I like most of the features of this product out o that most is architect part, its really very easy and flexible for any new requirement.
Feedback from agents indicates the features are user friendly and functionality allows them to be part of the process on many levels.
The user interface is instinctive and so user friendly.
Genesys pure cloud side, we generally use social media integration, which is good to have Twitter and facebook to use it.
What I like most is that is integrates all communication in one place, so we done have to invest in multiple softwares.
I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.
It's hard to read and when extracting the data and the formatting is hard to read / follow.
As in our Customer Service Center the biggest volume of users are the agents, the ease of use and friendly interface are one of the most important things for us.
There is always the worry that the system will go down and leave us dead in the water but those instances have been minimal so far.
I like the ability to have so many features all in one solution. This allows us to operate with minimal 3rd party vendors and helps minimise costs.
Since it is centrally located on the cloud, we have had some issues with lag.
Brilliant product and seamless integration, did not take long to get the product set up and the users onboarded.
It offers a chat platform that is very limited, and a very poor email ticketing system that works like phones; emails come in and you have to click "answer.
Genesys is a good solution for a business with a strong developer team.
The system is fairly easy to use and it appears to have good security features. The calls are very clear and you have activity history stored in the system.
I like its user interface and the customer support is superb.
Overall we have been pretty happy with the Genesys Cloud application.
Overall I've enjoyed the transition to Genesys Cloud, the uptake internally was/is very positive.
I like most of the features of this product out o that most is architect part, its really very easy and flexible for any new requirement.
Feedback from agents indicates the features are user friendly and functionality allows them to be part of the process on many levels.
The user interface is instinctive and so user friendly.
Genesys pure cloud side, we generally use social media integration, which is good to have Twitter and facebook to use it.
What I like most is that is integrates all communication in one place, so we done have to invest in multiple softwares.
Supportbench logo
4.9
97

Supportbench: AI-Powered Enterprise Support Mastery

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.9
    Ease of use
    4.8
    Features
    4.7
    Customer support
    4.9
Pros and Cons from Supportbench users   
avatar
avatar
avatar
+15
Good software helps create a high productivity rate and happy customers. We have both now that we have Supportbench.
Once you send me screen shots of the 3 posts, I'll send you the first milstone.
The notes have been a huge help in keeping track of the situations on each ticket, and it does this better than other software, in my opinion.
Let me tell you, Supportbench is the cat's pajamas. No need to keep the IT team on speed dial anymore - we're in the driver's seat.
This software has been incredible in helping us track ticket requests more accurately, with a wonderful interface, to boot.
If your workflows are simple, this might not be ideal for you.
Having used most ticketing systems out there, this one by far takes top prize. It's super easy and intuitive so you can flow through your cases and day.
We had some difficulty customizing our customer portal as we don’t have anyone on our team who knows how to handle it.
Supportbench has been invaluable to our company. I would recommend it to other small to medium businesses looking for a simple, yet effective and malleable customer support solution.
Because it’s been so easy to use, it’s promoting more collaboration and communication within teams, making our work more efficient and effective.
It is exceptionally price effective at small and large scale deployments. Unlimited customization that curupasses the competitions simple interface that often is supported by underdeveloped code.
You'll love how quickly smooth and easy  it is to assign tickets to Customer Customer Services and Enterprise.
It was great that at this price point, they included chat too.
Overall: The system itself it great, but I think the Supportbench team makes the real impact.
There are many functions that allow quick handling of cases. Cases are grouped together to keep things clean and concise and saves time when questions arise.
My favorite part of Supportbench is how fully integrated it is with different systems. It gives me a seamless working environment where I don’t have to deal with the mess of multiple tools.
The environment is highly collaborative and has allowed the teams to work closer together now than ever before. This has also allowed the teams to provide faster and better support.
Put together it's also much cheaper, so it's a clear win-win-win, while retaining flexibility to integrate with other tools out there.
Good software helps create a high productivity rate and happy customers. We have both now that we have Supportbench.
Once you send me screen shots of the 3 posts, I'll send you the first milstone.
The notes have been a huge help in keeping track of the situations on each ticket, and it does this better than other software, in my opinion.
Let me tell you, Supportbench is the cat's pajamas. No need to keep the IT team on speed dial anymore - we're in the driver's seat.
This software has been incredible in helping us track ticket requests more accurately, with a wonderful interface, to boot.
If your workflows are simple, this might not be ideal for you.
Having used most ticketing systems out there, this one by far takes top prize. It's super easy and intuitive so you can flow through your cases and day.
We had some difficulty customizing our customer portal as we don’t have anyone on our team who knows how to handle it.
Supportbench has been invaluable to our company. I would recommend it to other small to medium businesses looking for a simple, yet effective and malleable customer support solution.
Because it’s been so easy to use, it’s promoting more collaboration and communication within teams, making our work more efficient and effective.
It is exceptionally price effective at small and large scale deployments. Unlimited customization that curupasses the competitions simple interface that often is supported by underdeveloped code.
You'll love how quickly smooth and easy  it is to assign tickets to Customer Customer Services and Enterprise.
It was great that at this price point, they included chat too.
Overall: The system itself it great, but I think the Supportbench team makes the real impact.
There are many functions that allow quick handling of cases. Cases are grouped together to keep things clean and concise and saves time when questions arise.
My favorite part of Supportbench is how fully integrated it is with different systems. It gives me a seamless working environment where I don’t have to deal with the mess of multiple tools.
The environment is highly collaborative and has allowed the teams to work closer together now than ever before. This has also allowed the teams to provide faster and better support.
Put together it's also much cheaper, so it's a clear win-win-win, while retaining flexibility to integrate with other tools out there.
Good software helps create a high productivity rate and happy customers. We have both now that we have Supportbench.
Once you send me screen shots of the 3 posts, I'll send you the first milstone.
The notes have been a huge help in keeping track of the situations on each ticket, and it does this better than other software, in my opinion.
Let me tell you, Supportbench is the cat's pajamas. No need to keep the IT team on speed dial anymore - we're in the driver's seat.
This software has been incredible in helping us track ticket requests more accurately, with a wonderful interface, to boot.
If your workflows are simple, this might not be ideal for you.
Having used most ticketing systems out there, this one by far takes top prize. It's super easy and intuitive so you can flow through your cases and day.
We had some difficulty customizing our customer portal as we don’t have anyone on our team who knows how to handle it.
Supportbench has been invaluable to our company. I would recommend it to other small to medium businesses looking for a simple, yet effective and malleable customer support solution.
Because it’s been so easy to use, it’s promoting more collaboration and communication within teams, making our work more efficient and effective.
It is exceptionally price effective at small and large scale deployments. Unlimited customization that curupasses the competitions simple interface that often is supported by underdeveloped code.
You'll love how quickly smooth and easy  it is to assign tickets to Customer Customer Services and Enterprise.
It was great that at this price point, they included chat too.
Overall: The system itself it great, but I think the Supportbench team makes the real impact.
There are many functions that allow quick handling of cases. Cases are grouped together to keep things clean and concise and saves time when questions arise.
My favorite part of Supportbench is how fully integrated it is with different systems. It gives me a seamless working environment where I don’t have to deal with the mess of multiple tools.
The environment is highly collaborative and has allowed the teams to work closer together now than ever before. This has also allowed the teams to provide faster and better support.
Put together it's also much cheaper, so it's a clear win-win-win, while retaining flexibility to integrate with other tools out there.
Quip logo
4.4
199

Docs, tasks, & spreadsheet collaboration with built-in chat

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.4
    Features
    4.2
    Customer support
    4.5
Pros and Cons from Quip users   
avatar
avatar
avatar
+15
Quip has great integration, it's a great platform for project management and customer service is great.
The only small complaint I have is that the text formatting controls are a bit limited. The other problem is how Quip doesn't work well with PDF's.
Quip is a great tool to use for your team when quickly brainstorming and jotting down ideas. It strips itself of unnecessary formatting/UI options and provides you a clean slate to work smarter.
There is often latency issues that we run and some of the syncs are not done properly. It has some problem with commenting.
Beautiful UI design and user friendly. Import export functionalities are really good.
Some of the features can be hard to locate when switching over from other comparable platforms. Other than that there isn't too much to complain about.
Quip makes taking notes on large projects a very quick, easy, and accessible process. Having your notes accessible through the cloud is a great way keep tabs on how things are progressing.
Quip separates themselves however sometimes it’s hard to get team members adoption or buy in on something new or different.
The best thing about Quip is the collaboration in real-time so you and all your coworkers can be always on the same page and they can edit the list by themselves at the same time.
I am enjoying this tool, and Quip has managed to stand out in this heavily competitive field of online collaboration.
I like that you can do a lot with this software - track spreadsheets, documents, share notes/comments and other collaboration.
Overall it is very positive. We use the workdoc to share ideas and collaborate.
My favorite feature of Quip is the tight integration with Salesforce CRM, allowing easy importing and viewing of Salesforce data directly in your Quip documents and sheets.
The fact that everything is there and it's secure and I'm always adding to it makes it more valuable for me and my team every day. Especially when I can pull up costs or ideas when out and about.
I like working with Quip, because of the fuss-free UI, it's just a simple slate where you can integrate tasks, spreadsheets, code snippets and many more. You can add comments and have version control.
First to start off their customer service is phenomenal, lots of follow up and FAQ information at your fingertips. I enjoy that they integrate well with salesforce.
Give it a try, it is well worth the money and provides flexibility for a whole range of projects and tasks.
Overall, at work I often prefer Quip over the Sharepoint. The interface is easy to use and allows the largest amount of collaboration and sharing for what we need.
Quip has great integration, it's a great platform for project management and customer service is great.
The only small complaint I have is that the text formatting controls are a bit limited. The other problem is how Quip doesn't work well with PDF's.
Quip is a great tool to use for your team when quickly brainstorming and jotting down ideas. It strips itself of unnecessary formatting/UI options and provides you a clean slate to work smarter.
There is often latency issues that we run and some of the syncs are not done properly. It has some problem with commenting.
Beautiful UI design and user friendly. Import export functionalities are really good.
Some of the features can be hard to locate when switching over from other comparable platforms. Other than that there isn't too much to complain about.
Quip makes taking notes on large projects a very quick, easy, and accessible process. Having your notes accessible through the cloud is a great way keep tabs on how things are progressing.
Quip separates themselves however sometimes it’s hard to get team members adoption or buy in on something new or different.
The best thing about Quip is the collaboration in real-time so you and all your coworkers can be always on the same page and they can edit the list by themselves at the same time.
I am enjoying this tool, and Quip has managed to stand out in this heavily competitive field of online collaboration.
I like that you can do a lot with this software - track spreadsheets, documents, share notes/comments and other collaboration.
Overall it is very positive. We use the workdoc to share ideas and collaborate.
My favorite feature of Quip is the tight integration with Salesforce CRM, allowing easy importing and viewing of Salesforce data directly in your Quip documents and sheets.
The fact that everything is there and it's secure and I'm always adding to it makes it more valuable for me and my team every day. Especially when I can pull up costs or ideas when out and about.
I like working with Quip, because of the fuss-free UI, it's just a simple slate where you can integrate tasks, spreadsheets, code snippets and many more. You can add comments and have version control.
First to start off their customer service is phenomenal, lots of follow up and FAQ information at your fingertips. I enjoy that they integrate well with salesforce.
Give it a try, it is well worth the money and provides flexibility for a whole range of projects and tasks.
Overall, at work I often prefer Quip over the Sharepoint. The interface is easy to use and allows the largest amount of collaboration and sharing for what we need.
Quip has great integration, it's a great platform for project management and customer service is great.
The only small complaint I have is that the text formatting controls are a bit limited. The other problem is how Quip doesn't work well with PDF's.
Quip is a great tool to use for your team when quickly brainstorming and jotting down ideas. It strips itself of unnecessary formatting/UI options and provides you a clean slate to work smarter.
There is often latency issues that we run and some of the syncs are not done properly. It has some problem with commenting.
Beautiful UI design and user friendly. Import export functionalities are really good.
Some of the features can be hard to locate when switching over from other comparable platforms. Other than that there isn't too much to complain about.
Quip makes taking notes on large projects a very quick, easy, and accessible process. Having your notes accessible through the cloud is a great way keep tabs on how things are progressing.
Quip separates themselves however sometimes it’s hard to get team members adoption or buy in on something new or different.
The best thing about Quip is the collaboration in real-time so you and all your coworkers can be always on the same page and they can edit the list by themselves at the same time.
I am enjoying this tool, and Quip has managed to stand out in this heavily competitive field of online collaboration.
I like that you can do a lot with this software - track spreadsheets, documents, share notes/comments and other collaboration.
Overall it is very positive. We use the workdoc to share ideas and collaborate.
My favorite feature of Quip is the tight integration with Salesforce CRM, allowing easy importing and viewing of Salesforce data directly in your Quip documents and sheets.
The fact that everything is there and it's secure and I'm always adding to it makes it more valuable for me and my team every day. Especially when I can pull up costs or ideas when out and about.
I like working with Quip, because of the fuss-free UI, it's just a simple slate where you can integrate tasks, spreadsheets, code snippets and many more. You can add comments and have version control.
First to start off their customer service is phenomenal, lots of follow up and FAQ information at your fingertips. I enjoy that they integrate well with salesforce.
Give it a try, it is well worth the money and provides flexibility for a whole range of projects and tasks.
Overall, at work I often prefer Quip over the Sharepoint. The interface is easy to use and allows the largest amount of collaboration and sharing for what we need.
Helpjuice logo
4.7
97

Cloud-based knowledge management platform

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.7
    Features
    4.5
    Customer support
    4.8
Pros and Cons from Helpjuice users   
avatar
avatar
avatar
+15
So far so good, love our new help center and love the future I see using HelpJuice here at Pura.
Image storage is problematic - there is no folder system for images, so they quickly get lost in an endless feed.
As the manager of a customer service team, I appreciate HelpJuice's customer service so much. They are outstanding and answer any and all questions immediately.
No more document all over the network hard to find to share knowledge.
It's features are very well crafted and they truly fulfill the promise to decrease the need for more support staff. Our customers love the intelligent search feature.
Well, sometimes had local problems with connecting, but i don't know what was the reason.
That being said, it's most helpful if you go in with a clear vision of what you want to achieve and they will help you get there.
No livechat automation, but I understand that is in the works.
We were then bowled over by their awesome team, who is always a quick note away with assistance. Very excited to be growing with HelpJuice.
Super easy to get started and launch a great looking knowledge base with minimal work.
We chose Helpjuice as the pricing was good too.
Extremely easy to use, powerful analytics, easy integration in website.
Helped us make updates, and the software is also very easy to use with many features. Best available Knowledge Base for the money.
Easy to use and customize, great customer service.
In minutes I had someone from Helpjuice contact me and we were able to get our help site customized, populated, and live. They were exceptional and quick to make the customizations we needed.
It's so easy to customize by having direct access to the HTML and CSS files in addition to the themes/templates they provide.
Article creation and editing is intuitive for new users. Customization is key, either no-code through the built in template and customization requests or with easy access and editing of the code.
You can build a complex solution and integrate email support, SSO, subdomains, etc. or a very basic knowledge base.
So far so good, love our new help center and love the future I see using HelpJuice here at Pura.
Image storage is problematic - there is no folder system for images, so they quickly get lost in an endless feed.
As the manager of a customer service team, I appreciate HelpJuice's customer service so much. They are outstanding and answer any and all questions immediately.
No more document all over the network hard to find to share knowledge.
It's features are very well crafted and they truly fulfill the promise to decrease the need for more support staff. Our customers love the intelligent search feature.
Well, sometimes had local problems with connecting, but i don't know what was the reason.
That being said, it's most helpful if you go in with a clear vision of what you want to achieve and they will help you get there.
No livechat automation, but I understand that is in the works.
We were then bowled over by their awesome team, who is always a quick note away with assistance. Very excited to be growing with HelpJuice.
Super easy to get started and launch a great looking knowledge base with minimal work.
We chose Helpjuice as the pricing was good too.
Extremely easy to use, powerful analytics, easy integration in website.
Helped us make updates, and the software is also very easy to use with many features. Best available Knowledge Base for the money.
Easy to use and customize, great customer service.
In minutes I had someone from Helpjuice contact me and we were able to get our help site customized, populated, and live. They were exceptional and quick to make the customizations we needed.
It's so easy to customize by having direct access to the HTML and CSS files in addition to the themes/templates they provide.
Article creation and editing is intuitive for new users. Customization is key, either no-code through the built in template and customization requests or with easy access and editing of the code.
You can build a complex solution and integrate email support, SSO, subdomains, etc. or a very basic knowledge base.
So far so good, love our new help center and love the future I see using HelpJuice here at Pura.
Image storage is problematic - there is no folder system for images, so they quickly get lost in an endless feed.
As the manager of a customer service team, I appreciate HelpJuice's customer service so much. They are outstanding and answer any and all questions immediately.
No more document all over the network hard to find to share knowledge.
It's features are very well crafted and they truly fulfill the promise to decrease the need for more support staff. Our customers love the intelligent search feature.
Well, sometimes had local problems with connecting, but i don't know what was the reason.
That being said, it's most helpful if you go in with a clear vision of what you want to achieve and they will help you get there.
No livechat automation, but I understand that is in the works.
We were then bowled over by their awesome team, who is always a quick note away with assistance. Very excited to be growing with HelpJuice.
Super easy to get started and launch a great looking knowledge base with minimal work.
We chose Helpjuice as the pricing was good too.
Extremely easy to use, powerful analytics, easy integration in website.
Helped us make updates, and the software is also very easy to use with many features. Best available Knowledge Base for the money.
Easy to use and customize, great customer service.
In minutes I had someone from Helpjuice contact me and we were able to get our help site customized, populated, and live. They were exceptional and quick to make the customizations we needed.
It's so easy to customize by having direct access to the HTML and CSS files in addition to the themes/templates they provide.
Article creation and editing is intuitive for new users. Customization is key, either no-code through the built in template and customization requests or with easy access and editing of the code.
You can build a complex solution and integrate email support, SSO, subdomains, etc. or a very basic knowledge base.