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Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
You can customize anything you would like to match your platform's needs. It follows all relevant customer behavior ,prior to interactions , and it helps us anticipate their needs better.
The user interface can be a bit confusing if you are an entry level user.
I like that this helpdesk solution is flexible enough to allow for various usage - in my case we used it to field digital marketing and creative requests.
Lack of customization options in the lower subscription tiers.
It is very practical to use, friendly and super complete the tool, to be able to control the tickets in detail.
Sometimes it does not allow the administrator to assign tasks to their teams. It is an error that occurs occasionally.
Integration with a lot of helpful apps to fulfill your task in a better way ex.
It easy to use and user friendly. Remote access tool is very good.
Fantastic and easy experice, fast to set up and customize.
We've thought that it was' improved our reaction times to inbound messages, and accordingly the speed at which we will answer and resolve clients' inquiries.
Great - and their customer service is great as well.
The Zoho support is excellent and they always solve the issues you are trying to tackle.
We're a Books and Subscriptions user so being able to have a single pane of glass view is amazing.
Too many useful tool and easy to use friendly interface.
Cost and ease of getting set up. Support personnel always helpful.
Good Integration with Sprint and allows tickets to integrate.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
You can customize anything you would like to match your platform's needs. It follows all relevant customer behavior ,prior to interactions , and it helps us anticipate their needs better.
The user interface can be a bit confusing if you are an entry level user.
I like that this helpdesk solution is flexible enough to allow for various usage - in my case we used it to field digital marketing and creative requests.
Lack of customization options in the lower subscription tiers.
It is very practical to use, friendly and super complete the tool, to be able to control the tickets in detail.
Sometimes it does not allow the administrator to assign tasks to their teams. It is an error that occurs occasionally.
Integration with a lot of helpful apps to fulfill your task in a better way ex.
It easy to use and user friendly. Remote access tool is very good.
Fantastic and easy experice, fast to set up and customize.
We've thought that it was' improved our reaction times to inbound messages, and accordingly the speed at which we will answer and resolve clients' inquiries.
Great - and their customer service is great as well.
The Zoho support is excellent and they always solve the issues you are trying to tackle.
We're a Books and Subscriptions user so being able to have a single pane of glass view is amazing.
Too many useful tool and easy to use friendly interface.
Cost and ease of getting set up. Support personnel always helpful.
Good Integration with Sprint and allows tickets to integrate.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
You can customize anything you would like to match your platform's needs. It follows all relevant customer behavior ,prior to interactions , and it helps us anticipate their needs better.
The user interface can be a bit confusing if you are an entry level user.
I like that this helpdesk solution is flexible enough to allow for various usage - in my case we used it to field digital marketing and creative requests.
Lack of customization options in the lower subscription tiers.
It is very practical to use, friendly and super complete the tool, to be able to control the tickets in detail.
Sometimes it does not allow the administrator to assign tasks to their teams. It is an error that occurs occasionally.
Integration with a lot of helpful apps to fulfill your task in a better way ex.
It easy to use and user friendly. Remote access tool is very good.
Fantastic and easy experice, fast to set up and customize.
We've thought that it was' improved our reaction times to inbound messages, and accordingly the speed at which we will answer and resolve clients' inquiries.
Great - and their customer service is great as well.
The Zoho support is excellent and they always solve the issues you are trying to tackle.
We're a Books and Subscriptions user so being able to have a single pane of glass view is amazing.
Too many useful tool and easy to use friendly interface.
Cost and ease of getting set up. Support personnel always helpful.
Good Integration with Sprint and allows tickets to integrate.
Their product & services are superb. The Connecteam platform has been a perfect addition to our small business that is headed for a rapid growth.
My only complaint as of right now is the reliability of the GPS coordinates, which is something I was just told will no longer be a problem with the new update that's soon to release.
They are also willing to listen to ideas that would make this software better. They have been improving this app dramatically and I thank them for their continued effort in doing so.
Unless like competitors we also KNOW what we pay for and no ridiculous add-on costs coming on afterwards.
My experience with Connecteam has been very positive. I love the fact that the message box is on the screen so you can click on it and get help immediately.
The updating, which I understand has to happen. We have had few instances where the program would stop working for an hour or so.
I love that this solution is easy to use, is aesthetically pleasing, and is a great value for the cost.
Our job costing is coming out more accurate due to the time clock function. Guys are no longer guessing how long of a lunch they took, when they got to the job site, etc.
Our experience has been great. I am not very tech savvy, but with the help of the connecteam staff I am now able to navigate the app and dashboard with ease and teach others.
The most I like on the software is the beautiful design of the desk version and the app. With integration of our logo, all our employees like the app.
The Customer Service I have received is AMAZING. When I have questions or thoughts I need to work through, they are right there with information to help me make the decision to improve my process.
I love how easy it is to make my staff's weekly schedule on this app. My staff loves the clock in and out feature.
Fantastic customer service, with fast and accurate responses. They do a good job of trying to make sure you understand how to use the app to its full capacity.
Customer support is great, ease of use for employee time tracking is helpful.
Our experience has been wonderful, from implementation throughout.
Our employees like this much better than the old time clock system as much as we do. This gives us a much better concrete way to see the cost of production, as well as hours worked for payroll.
User friendly and the assistance when needed was great.
The team has been great! very attentive and respond to questions very quickly.
Their product & services are superb. The Connecteam platform has been a perfect addition to our small business that is headed for a rapid growth.
My only complaint as of right now is the reliability of the GPS coordinates, which is something I was just told will no longer be a problem with the new update that's soon to release.
They are also willing to listen to ideas that would make this software better. They have been improving this app dramatically and I thank them for their continued effort in doing so.
Unless like competitors we also KNOW what we pay for and no ridiculous add-on costs coming on afterwards.
My experience with Connecteam has been very positive. I love the fact that the message box is on the screen so you can click on it and get help immediately.
The updating, which I understand has to happen. We have had few instances where the program would stop working for an hour or so.
I love that this solution is easy to use, is aesthetically pleasing, and is a great value for the cost.
Our job costing is coming out more accurate due to the time clock function. Guys are no longer guessing how long of a lunch they took, when they got to the job site, etc.
Our experience has been great. I am not very tech savvy, but with the help of the connecteam staff I am now able to navigate the app and dashboard with ease and teach others.
The most I like on the software is the beautiful design of the desk version and the app. With integration of our logo, all our employees like the app.
The Customer Service I have received is AMAZING. When I have questions or thoughts I need to work through, they are right there with information to help me make the decision to improve my process.
I love how easy it is to make my staff's weekly schedule on this app. My staff loves the clock in and out feature.
Fantastic customer service, with fast and accurate responses. They do a good job of trying to make sure you understand how to use the app to its full capacity.
Customer support is great, ease of use for employee time tracking is helpful.
Our experience has been wonderful, from implementation throughout.
Our employees like this much better than the old time clock system as much as we do. This gives us a much better concrete way to see the cost of production, as well as hours worked for payroll.
User friendly and the assistance when needed was great.
The team has been great! very attentive and respond to questions very quickly.
Their product & services are superb. The Connecteam platform has been a perfect addition to our small business that is headed for a rapid growth.
My only complaint as of right now is the reliability of the GPS coordinates, which is something I was just told will no longer be a problem with the new update that's soon to release.
They are also willing to listen to ideas that would make this software better. They have been improving this app dramatically and I thank them for their continued effort in doing so.
Unless like competitors we also KNOW what we pay for and no ridiculous add-on costs coming on afterwards.
My experience with Connecteam has been very positive. I love the fact that the message box is on the screen so you can click on it and get help immediately.
The updating, which I understand has to happen. We have had few instances where the program would stop working for an hour or so.
I love that this solution is easy to use, is aesthetically pleasing, and is a great value for the cost.
Our job costing is coming out more accurate due to the time clock function. Guys are no longer guessing how long of a lunch they took, when they got to the job site, etc.
Our experience has been great. I am not very tech savvy, but with the help of the connecteam staff I am now able to navigate the app and dashboard with ease and teach others.
The most I like on the software is the beautiful design of the desk version and the app. With integration of our logo, all our employees like the app.
The Customer Service I have received is AMAZING. When I have questions or thoughts I need to work through, they are right there with information to help me make the decision to improve my process.
I love how easy it is to make my staff's weekly schedule on this app. My staff loves the clock in and out feature.
Fantastic customer service, with fast and accurate responses. They do a good job of trying to make sure you understand how to use the app to its full capacity.
Customer support is great, ease of use for employee time tracking is helpful.
Our experience has been wonderful, from implementation throughout.
Our employees like this much better than the old time clock system as much as we do. This gives us a much better concrete way to see the cost of production, as well as hours worked for payroll.
User friendly and the assistance when needed was great.
The team has been great! very attentive and respond to questions very quickly.
Quip has great integration, it's a great platform for project management and customer service is great.
The only small complaint I have is that the text formatting controls are a bit limited. The other problem is how Quip doesn't work well with PDF's.
Quip is a great tool to use for your team when quickly brainstorming and jotting down ideas. It strips itself of unnecessary formatting/UI options and provides you a clean slate to work smarter.
There is often latency issues that we run and some of the syncs are not done properly. It has some problem with commenting.
Beautiful UI design and user friendly. Import export functionalities are really good.
Some of the features can be hard to locate when switching over from other comparable platforms. Other than that there isn't too much to complain about.
Quip makes taking notes on large projects a very quick, easy, and accessible process. Having your notes accessible through the cloud is a great way keep tabs on how things are progressing.
Quip separates themselves however sometimes it’s hard to get team members adoption or buy in on something new or different.
The best thing about Quip is the collaboration in real-time so you and all your coworkers can be always on the same page and they can edit the list by themselves at the same time.
I am enjoying this tool, and Quip has managed to stand out in this heavily competitive field of online collaboration.
I like that you can do a lot with this software - track spreadsheets, documents, share notes/comments and other collaboration.
Overall it is very positive. We use the workdoc to share ideas and collaborate.
My favorite feature of Quip is the tight integration with Salesforce CRM, allowing easy importing and viewing of Salesforce data directly in your Quip documents and sheets.
The fact that everything is there and it's secure and I'm always adding to it makes it more valuable for me and my team every day. Especially when I can pull up costs or ideas when out and about.
I like working with Quip, because of the fuss-free UI, it's just a simple slate where you can integrate tasks, spreadsheets, code snippets and many more. You can add comments and have version control.
First to start off their customer service is phenomenal, lots of follow up and FAQ information at your fingertips. I enjoy that they integrate well with salesforce.
Give it a try, it is well worth the money and provides flexibility for a whole range of projects and tasks.
Overall, at work I often prefer Quip over the Sharepoint. The interface is easy to use and allows the largest amount of collaboration and sharing for what we need.
Quip has great integration, it's a great platform for project management and customer service is great.
The only small complaint I have is that the text formatting controls are a bit limited. The other problem is how Quip doesn't work well with PDF's.
Quip is a great tool to use for your team when quickly brainstorming and jotting down ideas. It strips itself of unnecessary formatting/UI options and provides you a clean slate to work smarter.
There is often latency issues that we run and some of the syncs are not done properly. It has some problem with commenting.
Beautiful UI design and user friendly. Import export functionalities are really good.
Some of the features can be hard to locate when switching over from other comparable platforms. Other than that there isn't too much to complain about.
Quip makes taking notes on large projects a very quick, easy, and accessible process. Having your notes accessible through the cloud is a great way keep tabs on how things are progressing.
Quip separates themselves however sometimes it’s hard to get team members adoption or buy in on something new or different.
The best thing about Quip is the collaboration in real-time so you and all your coworkers can be always on the same page and they can edit the list by themselves at the same time.
I am enjoying this tool, and Quip has managed to stand out in this heavily competitive field of online collaboration.
I like that you can do a lot with this software - track spreadsheets, documents, share notes/comments and other collaboration.
Overall it is very positive. We use the workdoc to share ideas and collaborate.
My favorite feature of Quip is the tight integration with Salesforce CRM, allowing easy importing and viewing of Salesforce data directly in your Quip documents and sheets.
The fact that everything is there and it's secure and I'm always adding to it makes it more valuable for me and my team every day. Especially when I can pull up costs or ideas when out and about.
I like working with Quip, because of the fuss-free UI, it's just a simple slate where you can integrate tasks, spreadsheets, code snippets and many more. You can add comments and have version control.
First to start off their customer service is phenomenal, lots of follow up and FAQ information at your fingertips. I enjoy that they integrate well with salesforce.
Give it a try, it is well worth the money and provides flexibility for a whole range of projects and tasks.
Overall, at work I often prefer Quip over the Sharepoint. The interface is easy to use and allows the largest amount of collaboration and sharing for what we need.
Quip has great integration, it's a great platform for project management and customer service is great.
The only small complaint I have is that the text formatting controls are a bit limited. The other problem is how Quip doesn't work well with PDF's.
Quip is a great tool to use for your team when quickly brainstorming and jotting down ideas. It strips itself of unnecessary formatting/UI options and provides you a clean slate to work smarter.
There is often latency issues that we run and some of the syncs are not done properly. It has some problem with commenting.
Beautiful UI design and user friendly. Import export functionalities are really good.
Some of the features can be hard to locate when switching over from other comparable platforms. Other than that there isn't too much to complain about.
Quip makes taking notes on large projects a very quick, easy, and accessible process. Having your notes accessible through the cloud is a great way keep tabs on how things are progressing.
Quip separates themselves however sometimes it’s hard to get team members adoption or buy in on something new or different.
The best thing about Quip is the collaboration in real-time so you and all your coworkers can be always on the same page and they can edit the list by themselves at the same time.
I am enjoying this tool, and Quip has managed to stand out in this heavily competitive field of online collaboration.
I like that you can do a lot with this software - track spreadsheets, documents, share notes/comments and other collaboration.
Overall it is very positive. We use the workdoc to share ideas and collaborate.
My favorite feature of Quip is the tight integration with Salesforce CRM, allowing easy importing and viewing of Salesforce data directly in your Quip documents and sheets.
The fact that everything is there and it's secure and I'm always adding to it makes it more valuable for me and my team every day. Especially when I can pull up costs or ideas when out and about.
I like working with Quip, because of the fuss-free UI, it's just a simple slate where you can integrate tasks, spreadsheets, code snippets and many more. You can add comments and have version control.
First to start off their customer service is phenomenal, lots of follow up and FAQ information at your fingertips. I enjoy that they integrate well with salesforce.
Give it a try, it is well worth the money and provides flexibility for a whole range of projects and tasks.
Overall, at work I often prefer Quip over the Sharepoint. The interface is easy to use and allows the largest amount of collaboration and sharing for what we need.
Great solution to collaborate, network, and share documents & knowledge with your team thanks to powerful tools such as wikis, dms, forum.
It's costly and heavy to load, I tried the open source version on my local server and due to the tools used in development it loaded slowly. Also doing any customization is a pain.
It was very easy to use and can be accessed anywhere in the world. Its price point is very competitive and customer service (at least for the free trial) was good.
The amount of things on the page that demand the attention made me open a few tabs just to catch up with everything. Also, I found it hard to understand and how to actually get started.
It was very easy to use and can be accessed anywhere in the world. Its price point is very competitive and customer service (at least for the free trial) was good.
How is this open source. I saw no option to download it.
The software allows me to replace many solutions with a single integrated nice platform. I like the openness of the vendor is one of the biggest positive point for the choice I've made.
In Older version of eXo platform some time it distorts UI and UX but after releasing new eXo platform 4.1 version they are fixed and lots of new functionality added.
There's a free version of eXo which comes with all the features. Couple that with a very supportive community and you get the best deal ever.
I enjoyed eXo very much, as I enjoyed its special and very kind team, with whom I still talk on Skype or other instant messages services.
Attractive interface and full of functionalities. Also excellent support from their community.
I like all the tools (social networking, collaboration, document management,...) are all integrated together. It delivers a great experience.
We started with eXo Cloud, but after a while we needed some customization so we upgraded to the on premise edition. EXo team has been wonderful.
Really like the ease of use of this solution. I was set in minutes and could start creating teams and projects right away.
This is a very easy to use platform. You can try it around in the environment called EXO Tribe - good for a test drive.
You could have private Document Management , wiki or forum in each space. EXo has a great administration pane that let you manage users and define group and permission.
I've been working with eXo platform for over a year and a half. I've been discovering its features, its qualities and the points to be improved in order to create a custom portal with customizations.
Creating customized pages and site is easy for admin. As an JAVA opensource platform you could customize every thing.
Great solution to collaborate, network, and share documents & knowledge with your team thanks to powerful tools such as wikis, dms, forum.
It's costly and heavy to load, I tried the open source version on my local server and due to the tools used in development it loaded slowly. Also doing any customization is a pain.
It was very easy to use and can be accessed anywhere in the world. Its price point is very competitive and customer service (at least for the free trial) was good.
The amount of things on the page that demand the attention made me open a few tabs just to catch up with everything. Also, I found it hard to understand and how to actually get started.
It was very easy to use and can be accessed anywhere in the world. Its price point is very competitive and customer service (at least for the free trial) was good.
How is this open source. I saw no option to download it.
The software allows me to replace many solutions with a single integrated nice platform. I like the openness of the vendor is one of the biggest positive point for the choice I've made.
In Older version of eXo platform some time it distorts UI and UX but after releasing new eXo platform 4.1 version they are fixed and lots of new functionality added.
There's a free version of eXo which comes with all the features. Couple that with a very supportive community and you get the best deal ever.
I enjoyed eXo very much, as I enjoyed its special and very kind team, with whom I still talk on Skype or other instant messages services.
Attractive interface and full of functionalities. Also excellent support from their community.
I like all the tools (social networking, collaboration, document management,...) are all integrated together. It delivers a great experience.
We started with eXo Cloud, but after a while we needed some customization so we upgraded to the on premise edition. EXo team has been wonderful.
Really like the ease of use of this solution. I was set in minutes and could start creating teams and projects right away.
This is a very easy to use platform. You can try it around in the environment called EXO Tribe - good for a test drive.
You could have private Document Management , wiki or forum in each space. EXo has a great administration pane that let you manage users and define group and permission.
I've been working with eXo platform for over a year and a half. I've been discovering its features, its qualities and the points to be improved in order to create a custom portal with customizations.
Creating customized pages and site is easy for admin. As an JAVA opensource platform you could customize every thing.
Great solution to collaborate, network, and share documents & knowledge with your team thanks to powerful tools such as wikis, dms, forum.
It's costly and heavy to load, I tried the open source version on my local server and due to the tools used in development it loaded slowly. Also doing any customization is a pain.
It was very easy to use and can be accessed anywhere in the world. Its price point is very competitive and customer service (at least for the free trial) was good.
The amount of things on the page that demand the attention made me open a few tabs just to catch up with everything. Also, I found it hard to understand and how to actually get started.
It was very easy to use and can be accessed anywhere in the world. Its price point is very competitive and customer service (at least for the free trial) was good.
How is this open source. I saw no option to download it.
The software allows me to replace many solutions with a single integrated nice platform. I like the openness of the vendor is one of the biggest positive point for the choice I've made.
In Older version of eXo platform some time it distorts UI and UX but after releasing new eXo platform 4.1 version they are fixed and lots of new functionality added.
There's a free version of eXo which comes with all the features. Couple that with a very supportive community and you get the best deal ever.
I enjoyed eXo very much, as I enjoyed its special and very kind team, with whom I still talk on Skype or other instant messages services.
Attractive interface and full of functionalities. Also excellent support from their community.
I like all the tools (social networking, collaboration, document management,...) are all integrated together. It delivers a great experience.
We started with eXo Cloud, but after a while we needed some customization so we upgraded to the on premise edition. EXo team has been wonderful.
Really like the ease of use of this solution. I was set in minutes and could start creating teams and projects right away.
This is a very easy to use platform. You can try it around in the environment called EXO Tribe - good for a test drive.
You could have private Document Management , wiki or forum in each space. EXo has a great administration pane that let you manage users and define group and permission.
I've been working with eXo platform for over a year and a half. I've been discovering its features, its qualities and the points to be improved in order to create a custom portal with customizations.
Creating customized pages and site is easy for admin. As an JAVA opensource platform you could customize every thing.
The customer service is outstanding... very courteous and prompt responses to questions. And fixes and improvements are usually applied faster than what I've experienced with other SaaS vendors.
Managing the landing pages is difficult as it is almost impossible to find access.
The tool is very intuitive and they also have an awesome customer support who helped me with a few queries in a very short span of time. Happy to be a proprofs customer.
Frankly, we will have to use the tool for some more time to identify any possible faults in it.
The free trial is awesome as it support all the integration features. The fact that they support integration with the ticketing tool Zendesk simplified things a lot.
Runs fine on iOS devices, however, at times it lags on android.
And we are happy that we achieved this in a short time.
Thanks to its simplicity, we could use it to create different kinds of knowledge base for our teams, helping them combat challenges related to knowledge management.
We are happy to have an all-in-one tool. The experience has been fuss-free till now.
It helped us create online training documentation that new hires can access conveniently to get acquainted with our work culture, policies, projects, and more. The best part is that it’s easy to use.
The interface is very simple, and the tool integrates well with our current help desk tools. We use Freshdesk currently for help desk tickets.
The software helped us build a dedicated FAQ section on our website that's not only highly searchable but also helps visitors navigate smoothly across questions.
It helped us build a self-service help center for our customers to reduce the frequency of common and trivial issues and relieve our support team from ticket overload.
Update content in real time. Ability to scale easily.
ProProfs Knowledge Base's features are simple yet powerful. Our team got familiar with the tool in no time.
The customer service is outstanding... very courteous and prompt responses to questions. And fixes and improvements are usually applied faster than what I've experienced with other SaaS vendors.
Managing the landing pages is difficult as it is almost impossible to find access.
The tool is very intuitive and they also have an awesome customer support who helped me with a few queries in a very short span of time. Happy to be a proprofs customer.
Frankly, we will have to use the tool for some more time to identify any possible faults in it.
The free trial is awesome as it support all the integration features. The fact that they support integration with the ticketing tool Zendesk simplified things a lot.
Runs fine on iOS devices, however, at times it lags on android.
And we are happy that we achieved this in a short time.
Thanks to its simplicity, we could use it to create different kinds of knowledge base for our teams, helping them combat challenges related to knowledge management.
We are happy to have an all-in-one tool. The experience has been fuss-free till now.
It helped us create online training documentation that new hires can access conveniently to get acquainted with our work culture, policies, projects, and more. The best part is that it’s easy to use.
The interface is very simple, and the tool integrates well with our current help desk tools. We use Freshdesk currently for help desk tickets.
The software helped us build a dedicated FAQ section on our website that's not only highly searchable but also helps visitors navigate smoothly across questions.
It helped us build a self-service help center for our customers to reduce the frequency of common and trivial issues and relieve our support team from ticket overload.
Update content in real time. Ability to scale easily.
ProProfs Knowledge Base's features are simple yet powerful. Our team got familiar with the tool in no time.
The customer service is outstanding... very courteous and prompt responses to questions. And fixes and improvements are usually applied faster than what I've experienced with other SaaS vendors.
Managing the landing pages is difficult as it is almost impossible to find access.
The tool is very intuitive and they also have an awesome customer support who helped me with a few queries in a very short span of time. Happy to be a proprofs customer.
Frankly, we will have to use the tool for some more time to identify any possible faults in it.
The free trial is awesome as it support all the integration features. The fact that they support integration with the ticketing tool Zendesk simplified things a lot.
Runs fine on iOS devices, however, at times it lags on android.
And we are happy that we achieved this in a short time.
Thanks to its simplicity, we could use it to create different kinds of knowledge base for our teams, helping them combat challenges related to knowledge management.
We are happy to have an all-in-one tool. The experience has been fuss-free till now.
It helped us create online training documentation that new hires can access conveniently to get acquainted with our work culture, policies, projects, and more. The best part is that it’s easy to use.
The interface is very simple, and the tool integrates well with our current help desk tools. We use Freshdesk currently for help desk tickets.
The software helped us build a dedicated FAQ section on our website that's not only highly searchable but also helps visitors navigate smoothly across questions.
It helped us build a self-service help center for our customers to reduce the frequency of common and trivial issues and relieve our support team from ticket overload.
Update content in real time. Ability to scale easily.
ProProfs Knowledge Base's features are simple yet powerful. Our team got familiar with the tool in no time.
They praised the software's ability to streamline their IT processes and the ease of use of its user-friendly interface.
The interface can be a bit rough around the edges. I don't know if ours was badly configured but it was a little slow to access.
All the assets are once updated into the system, It has helped to track assets in and out.
The interface is dated, and initially may be very difficult to find where are the settings that the administrator want/need to change.
There are several plugins that further assist the customization and solution possibilities for the most diverse challenges. The GLPI community is very supportive and helpful in solving any problems.
The use of server disk space can be high depending on the configurations and error logs, which can bring down the application, depending on how disk space management is done.
All about ITIL and a great community providing support, complements that improve the experience as much as user level as administrator.
Manage your requests, problems, incidents and projects from a Global platform.
I recently had the opportunity to speak with our IT team that has been using GLPifor for IT management and they have mostly positive things to say.
A lot of features are integrated, we can track tasks and assign them to a ticket, manage the inventory and other cool stuff.
I worked as a IT asset manager in the past and I've used GLPI to manage all IT equipment in large company (1500+ employees). The software was very helpful and customisable.
Great to manage issues with customers. Can check status easy for client and for me.
Both of them have a very user friendly frontend. Its allow you to optimize opertion costs and also administrate the support area.
For asset management we used Fusioninventory. This successful implementation allowed us to have better information that supported several decision making processes.
I can not forget to mention that the free software that leads to zero installation costs among the many that I have tried GLPI has always been my favorite.
GLPI easy to use and very capable for a single or multiple organizations.
The end users learned to use it quickly and it was very well accepted in general. It facilitated and optimized IT Management in all Sectorial Organs where it was implemented.
Integrates well with RSS feeds for real time updates.
They praised the software's ability to streamline their IT processes and the ease of use of its user-friendly interface.
The interface can be a bit rough around the edges. I don't know if ours was badly configured but it was a little slow to access.
All the assets are once updated into the system, It has helped to track assets in and out.
The interface is dated, and initially may be very difficult to find where are the settings that the administrator want/need to change.
There are several plugins that further assist the customization and solution possibilities for the most diverse challenges. The GLPI community is very supportive and helpful in solving any problems.
The use of server disk space can be high depending on the configurations and error logs, which can bring down the application, depending on how disk space management is done.
All about ITIL and a great community providing support, complements that improve the experience as much as user level as administrator.
Manage your requests, problems, incidents and projects from a Global platform.
I recently had the opportunity to speak with our IT team that has been using GLPifor for IT management and they have mostly positive things to say.
A lot of features are integrated, we can track tasks and assign them to a ticket, manage the inventory and other cool stuff.
I worked as a IT asset manager in the past and I've used GLPI to manage all IT equipment in large company (1500+ employees). The software was very helpful and customisable.
Great to manage issues with customers. Can check status easy for client and for me.
Both of them have a very user friendly frontend. Its allow you to optimize opertion costs and also administrate the support area.
For asset management we used Fusioninventory. This successful implementation allowed us to have better information that supported several decision making processes.
I can not forget to mention that the free software that leads to zero installation costs among the many that I have tried GLPI has always been my favorite.
GLPI easy to use and very capable for a single or multiple organizations.
The end users learned to use it quickly and it was very well accepted in general. It facilitated and optimized IT Management in all Sectorial Organs where it was implemented.
Integrates well with RSS feeds for real time updates.
They praised the software's ability to streamline their IT processes and the ease of use of its user-friendly interface.
The interface can be a bit rough around the edges. I don't know if ours was badly configured but it was a little slow to access.
All the assets are once updated into the system, It has helped to track assets in and out.
The interface is dated, and initially may be very difficult to find where are the settings that the administrator want/need to change.
There are several plugins that further assist the customization and solution possibilities for the most diverse challenges. The GLPI community is very supportive and helpful in solving any problems.
The use of server disk space can be high depending on the configurations and error logs, which can bring down the application, depending on how disk space management is done.
All about ITIL and a great community providing support, complements that improve the experience as much as user level as administrator.
Manage your requests, problems, incidents and projects from a Global platform.
I recently had the opportunity to speak with our IT team that has been using GLPifor for IT management and they have mostly positive things to say.
A lot of features are integrated, we can track tasks and assign them to a ticket, manage the inventory and other cool stuff.
I worked as a IT asset manager in the past and I've used GLPI to manage all IT equipment in large company (1500+ employees). The software was very helpful and customisable.
Great to manage issues with customers. Can check status easy for client and for me.
Both of them have a very user friendly frontend. Its allow you to optimize opertion costs and also administrate the support area.
For asset management we used Fusioninventory. This successful implementation allowed us to have better information that supported several decision making processes.
I can not forget to mention that the free software that leads to zero installation costs among the many that I have tried GLPI has always been my favorite.
GLPI easy to use and very capable for a single or multiple organizations.
The end users learned to use it quickly and it was very well accepted in general. It facilitated and optimized IT Management in all Sectorial Organs where it was implemented.
Integrates well with RSS feeds for real time updates.
Very versatile and powerful, but please become more user friendly. Fortunately support is extremely efficient.
We are using the Wiki after being disappointed with other open source wikis.
Everyone is happy: Our organization engages with a diverse community of technology experts from around the world and across industries--everyone has an opinion, and a favorite.
There are a lot of software out there to store documents, deal with live text, revisions, and collaboration... but most are just another bucket where information goes to die.
It is brilliant to simplify things for the end-users, that is why I once applied to your company.
Not sure which extensions are 'official' or community.
I recommend its use as it is a platform that unites the management with the ease of access to any and all content published on the Wiki.
Quick, easy, great features and open source - everyone is happy.
The simplicity and ease of access, integrated areas and processes and provided us improve our knowledge management.
User friendly, easy to handle. Improve communication and knowledge sharing.
I was happy to see that you can get all sorts of extensions and that you can customize your instance to look exactly as you please. As a second job I'm dealing with commerce, stocks and invoices.
With app within minutes I was able to build a nice app that would help me track all movement.
In addition, with the active XWiki community we can easily find peers to ask questions/find answers (in addition to the great support provided by XWiki.com).
We are really pleased with the results - and the fact that the project was delivered on time and on budget.
Flexible and reliable solution for knowledge and document management ... and more.
Over the life of our use the cost will be far better than purchasing other document management systems - and we have a system that fits our specific requirements.
Sits on top of a top-notch Java stack, ORM, with REST APIs, so you can virtually do anything from using it as a simple Wiki to using it as a back-end to a mobile app.
Very versatile and powerful, but please become more user friendly. Fortunately support is extremely efficient.
We are using the Wiki after being disappointed with other open source wikis.
Everyone is happy: Our organization engages with a diverse community of technology experts from around the world and across industries--everyone has an opinion, and a favorite.
There are a lot of software out there to store documents, deal with live text, revisions, and collaboration... but most are just another bucket where information goes to die.
It is brilliant to simplify things for the end-users, that is why I once applied to your company.
Not sure which extensions are 'official' or community.
I recommend its use as it is a platform that unites the management with the ease of access to any and all content published on the Wiki.
Quick, easy, great features and open source - everyone is happy.
The simplicity and ease of access, integrated areas and processes and provided us improve our knowledge management.
User friendly, easy to handle. Improve communication and knowledge sharing.
I was happy to see that you can get all sorts of extensions and that you can customize your instance to look exactly as you please. As a second job I'm dealing with commerce, stocks and invoices.
With app within minutes I was able to build a nice app that would help me track all movement.
In addition, with the active XWiki community we can easily find peers to ask questions/find answers (in addition to the great support provided by XWiki.com).
We are really pleased with the results - and the fact that the project was delivered on time and on budget.
Flexible and reliable solution for knowledge and document management ... and more.
Over the life of our use the cost will be far better than purchasing other document management systems - and we have a system that fits our specific requirements.
Sits on top of a top-notch Java stack, ORM, with REST APIs, so you can virtually do anything from using it as a simple Wiki to using it as a back-end to a mobile app.
Very versatile and powerful, but please become more user friendly. Fortunately support is extremely efficient.
We are using the Wiki after being disappointed with other open source wikis.
Everyone is happy: Our organization engages with a diverse community of technology experts from around the world and across industries--everyone has an opinion, and a favorite.
There are a lot of software out there to store documents, deal with live text, revisions, and collaboration... but most are just another bucket where information goes to die.
It is brilliant to simplify things for the end-users, that is why I once applied to your company.
Not sure which extensions are 'official' or community.
I recommend its use as it is a platform that unites the management with the ease of access to any and all content published on the Wiki.
Quick, easy, great features and open source - everyone is happy.
The simplicity and ease of access, integrated areas and processes and provided us improve our knowledge management.
User friendly, easy to handle. Improve communication and knowledge sharing.
I was happy to see that you can get all sorts of extensions and that you can customize your instance to look exactly as you please. As a second job I'm dealing with commerce, stocks and invoices.
With app within minutes I was able to build a nice app that would help me track all movement.
In addition, with the active XWiki community we can easily find peers to ask questions/find answers (in addition to the great support provided by XWiki.com).
We are really pleased with the results - and the fact that the project was delivered on time and on budget.
Flexible and reliable solution for knowledge and document management ... and more.
Over the life of our use the cost will be far better than purchasing other document management systems - and we have a system that fits our specific requirements.
Sits on top of a top-notch Java stack, ORM, with REST APIs, so you can virtually do anything from using it as a simple Wiki to using it as a back-end to a mobile app.
The out-of-the-box functionality for document management is solid and their are some very nice features, like being able to view changes between versions side-by-side.
The issue was related to Nuxeo losing its connection to the database every night, due to us shutting down the database to do nightly backups.
It is developer friendly and developers have lots of opportunities to deep dive into it and do their customization.
I dislike that the pricing can be a bit high for some organizations.
The latest version also has been released with new Web UI that needs to be explored. Nuxeo ECM is a good solution for use cases like Reuse and Repurpose of documents uploaded.
And it will break, which leads to my last complaint.
It can be a powerful tool, especially for searching - since the indexing is super fast. Implementation costs are extremely high - even with an OpenSource base.
One major drawback from nuxeo is it is inability to edit documents from within the repository by launching Office, something you can do with other tools SharePoint and Alfresco.
There is a great deal of flexibility to customize the platform to meet the needs of any organization.
The user interface can at times be difficult to navigate and it can take some time to get used to the different features and settings.
Honestly the depth of API access to the Nuxeo Platform was an incredibly important selling point for us.
If you're well organized and know what you want to do, Nuxeo PS will enable you quickly, and their platform can do almost anything we've dreamed up needing to do.
Nuxeo is easy to configure and very less learning curve to get started.
Flexibilty to build a system to fit our needs & processes vs changing our processes to fit an out of box solution.
Nuxeo has very rich feature set but its complex enough and so developers need considerable time to ramp up on development on this platform.
The majority of our use cases for Nuxeo Platform are enabled via integrations through API & Integration Management solutions with other tools such as CRMs and internally developed applications.
The out-of-the-box functionality for document management is solid and their are some very nice features, like being able to view changes between versions side-by-side.
The issue was related to Nuxeo losing its connection to the database every night, due to us shutting down the database to do nightly backups.
It is developer friendly and developers have lots of opportunities to deep dive into it and do their customization.
I dislike that the pricing can be a bit high for some organizations.
The latest version also has been released with new Web UI that needs to be explored. Nuxeo ECM is a good solution for use cases like Reuse and Repurpose of documents uploaded.
And it will break, which leads to my last complaint.
It can be a powerful tool, especially for searching - since the indexing is super fast. Implementation costs are extremely high - even with an OpenSource base.
One major drawback from nuxeo is it is inability to edit documents from within the repository by launching Office, something you can do with other tools SharePoint and Alfresco.
There is a great deal of flexibility to customize the platform to meet the needs of any organization.
The user interface can at times be difficult to navigate and it can take some time to get used to the different features and settings.
Honestly the depth of API access to the Nuxeo Platform was an incredibly important selling point for us.
If you're well organized and know what you want to do, Nuxeo PS will enable you quickly, and their platform can do almost anything we've dreamed up needing to do.
Nuxeo is easy to configure and very less learning curve to get started.
Flexibilty to build a system to fit our needs & processes vs changing our processes to fit an out of box solution.
Nuxeo has very rich feature set but its complex enough and so developers need considerable time to ramp up on development on this platform.
The majority of our use cases for Nuxeo Platform are enabled via integrations through API & Integration Management solutions with other tools such as CRMs and internally developed applications.
The out-of-the-box functionality for document management is solid and their are some very nice features, like being able to view changes between versions side-by-side.
The issue was related to Nuxeo losing its connection to the database every night, due to us shutting down the database to do nightly backups.
It is developer friendly and developers have lots of opportunities to deep dive into it and do their customization.
I dislike that the pricing can be a bit high for some organizations.
The latest version also has been released with new Web UI that needs to be explored. Nuxeo ECM is a good solution for use cases like Reuse and Repurpose of documents uploaded.
And it will break, which leads to my last complaint.
It can be a powerful tool, especially for searching - since the indexing is super fast. Implementation costs are extremely high - even with an OpenSource base.
One major drawback from nuxeo is it is inability to edit documents from within the repository by launching Office, something you can do with other tools SharePoint and Alfresco.
There is a great deal of flexibility to customize the platform to meet the needs of any organization.
The user interface can at times be difficult to navigate and it can take some time to get used to the different features and settings.
Honestly the depth of API access to the Nuxeo Platform was an incredibly important selling point for us.
If you're well organized and know what you want to do, Nuxeo PS will enable you quickly, and their platform can do almost anything we've dreamed up needing to do.
Nuxeo is easy to configure and very less learning curve to get started.
Flexibilty to build a system to fit our needs & processes vs changing our processes to fit an out of box solution.
Nuxeo has very rich feature set but its complex enough and so developers need considerable time to ramp up on development on this platform.
The majority of our use cases for Nuxeo Platform are enabled via integrations through API & Integration Management solutions with other tools such as CRMs and internally developed applications.
I love the ease with which you are able to push updates to colleagues and partners.
Bit confusing menu when admin users, I always have to remember to go to the groups before being able to manage my users.
Intuitive tool, easy to edit, the features are really good.
I don't like how tedious it is to edit the order of slides in stories.
Many different activities, very easy to create.
I actually think it's underutilized. It takes a lot of time and effort to make a worthwhile training, but once you have it up and running you start asking yourself why you haven't done it sooner.
I love the ease with which you are able to push updates to colleagues and partners.
Bit confusing menu when admin users, I always have to remember to go to the groups before being able to manage my users.
Intuitive tool, easy to edit, the features are really good.
I don't like how tedious it is to edit the order of slides in stories.
Many different activities, very easy to create.
I actually think it's underutilized. It takes a lot of time and effort to make a worthwhile training, but once you have it up and running you start asking yourself why you haven't done it sooner.
I love the ease with which you are able to push updates to colleagues and partners.
Bit confusing menu when admin users, I always have to remember to go to the groups before being able to manage my users.
Intuitive tool, easy to edit, the features are really good.
I don't like how tedious it is to edit the order of slides in stories.
Many different activities, very easy to create.
I actually think it's underutilized. It takes a lot of time and effort to make a worthwhile training, but once you have it up and running you start asking yourself why you haven't done it sooner.
SmartSupport is a great product at a very good price point. Everyone at Safeharbor is a joy to work with and they delivered on everything the promised.
Sometimes, the product can be difficult to navigate and a little confusing.
The Safeharbor support team has provided excellent service by training during conversion, helping to improve our site, and answering questions whenever necessary.
The fact that I was really unsure on how to get started.
Take your time and learn it. For this is a great program and can help you do tons of stuff once you figure it out.
I would recommend this to anyone who is serious about keeping good information available to users, but may not have the resources to put the time into it.
I like the quality and customer service. I always feel like I am speaking to someone knowledgable.
Also able to pull reports quickly. The customers like the updated look of the site and ease of usability with improved navigation.
Ease of use for everyday applications. Anytime I need help it is easy to get.
They are very attentive and are always exetremely helpful.
SmartSupport is easily managed without cutting corners on the user experience.
SmartSupport is a great product at a very good price point. Everyone at Safeharbor is a joy to work with and they delivered on everything the promised.
Sometimes, the product can be difficult to navigate and a little confusing.
The Safeharbor support team has provided excellent service by training during conversion, helping to improve our site, and answering questions whenever necessary.
The fact that I was really unsure on how to get started.
Take your time and learn it. For this is a great program and can help you do tons of stuff once you figure it out.
I would recommend this to anyone who is serious about keeping good information available to users, but may not have the resources to put the time into it.
I like the quality and customer service. I always feel like I am speaking to someone knowledgable.
Also able to pull reports quickly. The customers like the updated look of the site and ease of usability with improved navigation.
Ease of use for everyday applications. Anytime I need help it is easy to get.
They are very attentive and are always exetremely helpful.
SmartSupport is easily managed without cutting corners on the user experience.
SmartSupport is a great product at a very good price point. Everyone at Safeharbor is a joy to work with and they delivered on everything the promised.
Sometimes, the product can be difficult to navigate and a little confusing.
The Safeharbor support team has provided excellent service by training during conversion, helping to improve our site, and answering questions whenever necessary.
The fact that I was really unsure on how to get started.
Take your time and learn it. For this is a great program and can help you do tons of stuff once you figure it out.
I would recommend this to anyone who is serious about keeping good information available to users, but may not have the resources to put the time into it.
I like the quality and customer service. I always feel like I am speaking to someone knowledgable.
Also able to pull reports quickly. The customers like the updated look of the site and ease of usability with improved navigation.
Ease of use for everyday applications. Anytime I need help it is easy to get.
They are very attentive and are always exetremely helpful.
SmartSupport is easily managed without cutting corners on the user experience.