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Top Rated Team Communication Software with Customizable Templates in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Customizable templates enhance communication by allowing teams to standardize messages, save time, and ensure consistency across projects. They support different needs, streamline repetitive tasks, and make it easy for new members to contribute. Our reviewers in team communication software rated this feature as highly important.

7 Best Team Communication Software with Customizable Templates

Product
User rating
Starting price
ClickUp logo
4.6
(4.5K)
10
per user/per month
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Smartsheet logo
4.5
(3.4K)
12
per user/per month
learn more
Asana logo
4.5
(13.5K)
10.99
per user/per month
learn more
Basecamp logo
4.4
(14.4K)
15
per user/per month
learn more
Trello logo
4.5
(23.4K)
5
per user/per month
learn more
Google Workspace logo
4.7
(17.4K)
7
per user/per month
learn more
Miro logo
4.7
(1.6K)
10
per user/per month
learn more

See other top Team Communication products with customizable templates

How we picked the 7 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Team Communication software category. They also needed to have sufficient reviews about customizable templates, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for customizable templates, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 7 best products

ClickUp logo
Reviews Sentiment
 
 
 
1-2(50)
3-4(1,342)
5(3,166)
Key Features
Mobile Access4.3
Real-Time Chat4.5

User insights about the customizable templates feature

Users find ClickUp's customizable templates helpful for streamlining workflows and saving time. They report that these templates improve consistency and efficiency across tasks and projects. Reviewers appreciate the ability to tailor templates to specific needs, including detailed customization of fields, colors, and labels. They also note that while the templates are versatile, some limitations exist, such as the need for additional payments for certain customizations.
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“With ClickUp, you can choose from a variety of templates or create your own to match your team's specific needs. You can also customize the fields, colors, and labels to make your workflows and organization as efficient as possible. ”
Verified reviewer profile picture

shaibu p.

The Best Way To Manage Your Projects: A Comprehensive Review Of ClickUp.

“Customizable templates in ClickUp allow teams to streamline repetitive processes and save time. This feature ensures consistency across tasks and projects while enabling users to tailor workflows to specific needs.”
DS

Dolendra S.

Developer

Starting price
10per user /
per month
learn more
Pros and Cons based on 4,558 verified reviews
Verified reviewer profile picture

Enhanced team collaboration

Boosted productivity

Comprehensive project management

High customization and flexibility

Continuous improvements

Slow performance speed

Inconsistent bug fixes

Complex navigation

Limited mobile support

Overwhelming email notifications

See pros and cons details
Smartsheet logo
Reviews Sentiment
 
 
 
1-2(47)
3-4(1,386)
5(2,046)
Key Features
Mobile Access4.4
Real-Time Chat4.7

User insights about the customizable templates feature

Reviewers indicate that Smartsheet's customizable templates are useful for standardizing processes and saving time. They find it beneficial for adapting to different project types and individual needs. Users report that while the templates are generally easy to use and customize, there is a learning curve involved. They also appreciate the professional presentation and the ability to add custom fields.

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“We have multiple clients with a wide variation of needs. Have different template styles for different project types is very helpful and saves a tremendous amount of time when a new project is added. ”
DW

Derek W.

Project Manager

“The customizable templates help because many times I just need a framework to build on vs starting from scratch or being forced into a template that doesnt fit my industry”
OK

Omar K.

Head of Growth

Starting price
12per user /
per month
learn more
Pros and Cons based on 3,479 verified reviews

Real-time team collaboration

Comprehensive project management

Efficient sharing capabilities

Highly customizable platform

Variety of useful templates

Limited row and cell management

Complex formula limitations

High cost concerns

Challenging navigation views

Lack of auto-save feature

See pros and cons details
Asana logo
Reviews Sentiment
 
 
 
1-2(230)
3-4(5,264)
5(8,049)
Key Features
Mobile Access4.4
Real-Time Chat4.3

User insights about the customizable templates feature

Reviewers highlight Asana's customizable templates as a key aspect of the software, noting their usefulness in standardizing workflows and saving time. They appreciate the ability to fully customize templates to fit specific project needs and the ease of replicating common tasks. Users also mention that while the templates are helpful, some find the customization process a bit limiting and not always necessary.

See related user reviews

“It is really helpful to be able to create standardised templates for various users to copy and create their own projects. This allows for a uniform approach to projects making it easier to understand each project easily. ”
VS

Vaughn S.

Operations Support Administrator

“You can create custom templates for your most common projects, including tasks and small tasks, responsible parties, deadlines, custom fields and dependencies. Customize the templates to suit the specific needs of each project.”
HP

Hector P.

System Engineer

Starting price
10.99per user /
per month
learn more
Pros and Cons based on 13,543 verified reviews

Comprehensive project tracking

Enhanced team collaboration

Efficient task organization

Effective employee management

Overwhelming email notifications

High premium costs

Complex user experience

See pros and cons details
Basecamp logo
Reviews Sentiment
 
 
 
1-2(319)
3-4(6,845)
5(7,242)
Key Features
Mobile Access4.4
Real-Time Chat4.4

User insights about the customizable templates feature

Users indicate that Basecamp's customizable templates are easy to set up and useful for planning projects. They appreciate the time-saving aspect and the ability to maintain consistency across tasks. However, reviewers also note that the templates need improvement and are not very intuitive. Some users report not using this feature much, but find it beneficial when needed.

See related user reviews

“Templates save me literally hours when onboarding new clients. I'd love to see this feature offered on more plan tiers.”
BD

Bethany D.

Editor

“The customizable templates included are really useful for planning projects.”
MR

Matt R.

Owner

Starting price
15per user /
per month
learn more
Pros and Cons based on 14,406 verified reviews

Efficient file sharing

Enhanced team communication

Streamlined team collaboration

Effective project organization

Seamless client management

Frequent technical issues

Overwhelming notifications

Inefficient search functionality

Limited layout customization

Subpar user experience

See pros and cons details
Trello logo
Reviews Sentiment
 
 
 
1-2(237)
3-4(8,675)
5(14,571)
Key Features
Mobile Access4.5
Real-Time Chat

User insights about the customizable templates feature

Users appreciate Trello's customizable templates for their flexibility and ease of use. They report that these templates help in organizing workflows and personalizing boards. Reviewers highlight the variety of templates available and the ability to adapt them to specific needs. However, some users find the customization process not very intuitive and believe it could be improved.

See related user reviews

“Trello makes task management easy by allowing users to create personalized templates with customized options to arrange the cards/tasks the way you want and assign them to different team members. ”
CL

Catherine L.

Administrative & Projects Officer

“Started making custom card templates recently and it's helped us a lot to ensure each project card has the same format followed each time. Checklists and who is assigned to them are the same and keeps our workflow consistent.”
KW

Kayla W.

Marketing Manager

Starting price
5per user /
per month
learn more
Pros and Cons based on 23,483 verified reviews

Flexible task organization

Effective team collaboration

Intuitive drag-and-drop interface

Comprehensive track management

Inadequate notification system

Pricing concerns and limitations

Limited file management

See pros and cons details
Google Workspace logo
Reviews Sentiment
 
 
 
1-2(165)
3-4(4,154)
5(13,150)
Key Features
Mobile Access4.6
Real-Time Chat4.6

User insights about the customizable templates feature

Reviewers find Google Workspace's customizable templates useful for maintaining consistency and saving time. They appreciate the ability to use and modify templates across different modules like Google Sheets and Google Forms. Users report that while the templates are helpful, they wish for more options and better customization capabilities, especially compared to other software like Microsoft Office.
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“Lots of features to design templates from scratch or use one of the templates within each module.”
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Aline D.

Business Owner

“We use many templates in Google Sheets, Google Forms and more. Very happy with that feature!”
AG

Ally G.

Transaction Coordinator

Starting price
7per user /
per month
learn more
Pros and Cons based on 17,469 verified reviews
Verified reviewer profile picture

Effective remote teamwork

Enhanced workflow efficiency

Accessible cloud storage

Seamless document sharing

Seamless app integration

Dependence on internet

Inconsistent customer support

High costs and limitations

Complex account management

Challenging file management

See pros and cons details
Miro logo
Reviews Sentiment
 
 
 
1-2(5)
3-4(456)
5(1,219)
Key Features
Mobile Access4.1
Real-Time Chat4.0

User insights about the customizable templates feature

Reviewers appreciate Miro's customizable templates for their flexibility and ease of use. They find it valuable for saving time, enhancing creativity, and adapting to various project needs. Users report that the ability to modify and create templates helps in maintaining consistency and improving workflow efficiency. They also highlight the extensive template library and the ability to use multiple templates on the same board.

See related user reviews

“There's a whole slew of templates you can use, and insert on existing boards. I've come to appreciate that more and more. Searching for a template that fits my kind of thinking, or guides me into working on the issue. Really like this part. Every template is based on standard components , so you can tweak it at will, and save of your own as templates as well. ”
RB

Remco B.

CTO

“I can save time by using a template. The options gives me new ideas on what kind of template I need. sometimes I pick a template and customise it based on my needs.”
AS

ALEV S.

Researcher

Starting price
10per user /
per month
learn more
Pros and Cons based on 1,680 verified reviews

Efficient workshop presentations

Seamless remote collaboration

Effective idea brainstorming

Versatile flowchart creation

Robust collaborative sharing

Resource-intensive performance

Clunky zoom functionality

Limited file export options

High costs and limitations

Confusing navigation experience

See pros and cons details

Other Top Rated Team Communication Software with Customizable Templates in 2026

Slack logo
Category Leaders

A single place for team communication and workflows

learn more
Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Read more about Slack

Users also considered
Google Workspace logo

Collaboration application suite for teams

learn more
Google Workspace is a suite of applications from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data from all devices.

Read more about Google Workspace

Users also considered
Trello logo

Visual collaboration tool for shared project perspectives

learn more
Trello is a project management tool that helps teams organize and manage their tasks. It caters to a range of industries and teams, from marketing to engineering. Trello's simple and intuitive interface makes it easy for any team to get started and stay on top of their work.

Read more about Trello

Users also considered
Zoom Workplace logo

Zoom is an all-in-one collaboration platform

learn more
With Team Chat, Phone, AI Companion, and more, Zoom Workplace is the platform for your best work. With Zoom Workplace, you can share your calendar availability, connect with your team, access your work phone on any device, and more.

Read more about Zoom Workplace

Users also considered
TeamViewer ONE logo

Remote support, remote access & device management software

learn more
TeamViewer's integrated communication tools facilitate seamless collaboration through messaging, VoIP, and video conferencing, even during remote sessions.

Read more about TeamViewer ONE

Users also considered
Asana logo

Project tracking and workflow management platform

learn more
Asana is a team communication tool where you can connect all your work in one place and bring teams together, anywhere. From lists to boards, to calendars and gantt charts, organize work your way. Join millions of teams across 190 countries who use Asana to get more done.

Read more about Asana

Users also considered
Grammarly Business logo

Proofreader, plagiarism checker & tone detection solution

learn more
Grammarly Business helps enterprises generate grammatically correct content across email, web pages, social media posts, academic papers & more. AI technology and natural language processing help users improve content readability, word choice, and writing style via real-time suggestions.

Read more about Grammarly Business

Users also considered
Basecamp logo

Flexible project management and team communication tool

learn more
Basecamp is a comprehensive project management software that helps teams stay organized and on track. Trusted by millions, Basecamp puts everything needed to get work done in one place, providing a structured way to manage projects, collaborate with clients, and communicate company-wide

Read more about Basecamp

Users also considered
Connecteam logo
Category Leaders

Enhance employee management with the only all-in-one app

learn more
Everything you need to collaborate better: live group chat, one-on-one people-centric chat, directory for work contacts, immediate updates with or without comments and likes, employee feedback surveys, suggestion box, live polls, sharing of videos, GIFs, documents, images and more.

Read more about Connecteam

Users also considered
monday.com logo

Project management software

learn more
monday.com is the collaboration and communication software for teams to do more together. Easily collaborate with your team in one place.

Read more about monday.com

Users also considered
ClickUp logo

Productivity platform for marketing agencies

learn more
Many times comments require an action. That’s why ClickUp created Assigned Comments — create action items instantly and assign to others or yourself. Easily resolve or reassign comments directly in the comment itself. No searching, no confusion, no more lost comments.

Read more about ClickUp

Users also considered
Webex Suite logo

One app for everything. And everyone.

learn more
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Read more about Webex Suite

Users also considered
Zoho CRM logo

Customer relationship management solution

learn more
Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat.

Read more about Zoho CRM

Users also considered
Smartsheet logo

Online work execution platform for businesses of all sizes

learn more
Smartsheet, an online work execution platform, empowers organizations to plan, track, automate, and report on work. Over 80,000 brands rely on Smartsheet for project and work management because of its easy-to-use interface, real-time gantt charts and dashboards, and work automation features.

Read more about Smartsheet

Users also considered
Todoist logo

Task manager and to do list app for work and life

learn more
Todoist is a task management and to-do list application that helps users organize personal and professional tasks across multiple devices. The platform features natural language input for task creation, custom filters for organizing tasks, calendar views for scheduling, and recurring task capabilities. Todoist offers team collaboration tools, project templates, and integrations with external applications.

Read more about Todoist

Users also considered
Airtable logo

AI-Powered, No-Code App Building Platform

learn more
Airtable is the AI-powered app platform that unifies data, maximizes collaboration, and powers smarter workflows — no code required.

Read more about Airtable

Users also considered
Miro logo

Miro is a visual workspace for innovation

learn more
Miro is the #1 collaborative whiteboard platform for teams of any size, trusted by over 100M users worldwide. Easily collaborate, ideate and centralize communication for all your cross-functional team work. Keep everybody in your team on the same page to get work done faster.

Read more about Miro

Users also considered
Wrike logo

AI powered workflow management platform

learn more
Improve team communication with trusted remote collaboration software from Wrike. Brainstorm and make decisions in real-time, eliminate silos with fully visible workloads, and consolidate all project information in the one, shared workspace.

Read more about Wrike

Users also considered
7shifts logo

Employee engagement and scheduling solution

learn more
7shifts is a comprehensive team management platform designed specifically for the restaurant industry. The solution offers a suite of features to streamline operations and enhance efficiency across various restaurant types, from independent establishments to enterprise-level groups and franchises. The platform's scheduling capabilities allow managers to create schedules that align with the team's availability and the restaurant's staffing needs.

Read more about 7shifts

Users also considered
MeisterTask logo

Collaboration and task management software.

learn more
A simple and secure task, project, and work management software with AI-powered documentation features. Perfect for teams of any size.

Read more about MeisterTask

Users also considered
Figma logo

Collaborative platform for UI designing and prototyping

learn more
Figma is a cloud-based UI designing and prototyping tool, which allows multiple teams to collaborate on creating, testing, and deploying interface or product designs. Features include version history, project management, commenting, user-based permissions, plugin creation, and single sign-on (SSO).

Read more about Figma

Users also considered
Trainual logo

Onboarding and training software

learn more
Trainual is an all-in-one employee training platform that centralizes documentation, onboarding, and knowledge management for businesses. The system enables organizations to capture processes, create SOPs, and build comprehensive training programs while tracking completion and ensuring compliance through e-signatures. Trainual integrates with various work applications and serves companies across multiple industries including healthcare, real estate, and business services.

Read more about Trainual

Users also considered
Avaza logo

All-in-one, client-focused project management for teams.

learn more
Keep teams aligned with centralized discussions, real-time updates, and shared visibility across tasks and projects.

Read more about Avaza

Users also considered
Nifty logo

Project management, task tracking, & team collaboration hub.

learn more
Nifty is a remote collaboration hub designed to manage projects, goals, communications, and teams all in one place. With Nifty, all over the place becomes all-in-one place. Every part of managing a project's lifecycle is here.

Read more about Nifty

Users also considered
Padlet logo

Creative tools for visual thinkers and learners.

learn more
Padlet offers beautiful boards and canvases for visual thinkers and learners. Use boards to collect, organize, and present anything. Use sandboxes for whiteboarding, lessons, and activities.

Read more about Padlet

Users also considered

Key features for Team Communication software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Mobile Access: Reviewers value the ability to connect, communicate, and collaborate from anywhere. Mobile access maintains call quality, supports sharing files, and offers reliable notifications. 91% of reviewers rated this feature as important or highly important.
  • Real-Time Chat: Users highlight instant messaging capabilities, quick decision-making, and efficient collaboration. Features like notifications, group chats, and media sharing enhance communication. 91% of reviewers rated this feature as important or highly important.
  • Meeting Management: Reviewers appreciate scheduling, reminders, and participant management. Integration with calendars and collaboration tools streamlines meeting organization and follow-ups. 90% of reviewers rated this feature as important or highly important.
  • Access Controls/Permissions: Users emphasize security and control over document access. Granular permissions ensure only authorized individuals can view or edit sensitive information. 90% of reviewers rated this feature as important or highly important.
  • Calendar Management: Reviewers value the ability to schedule, share, and receive reminders for events. Integration with other tools and color-coding help manage time and avoid conflicts. 89% of reviewers rated this feature as important or highly important.
  • Task Management: Users appreciate the ability to create, assign, and prioritize tasks. Features like progress tracking, deadlines, and notifications ensure clarity and timely completion of tasks. 86% of reviewers rated this feature as important or highly important.