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Top Rated Collaboration Software with Live Chat in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Live chat enables real-time communication during meetings, allows for non-intrusive side conversations, facilitates quick exchanges of ideas, and provides instant feedback. It enhances participation and helps keep meetings organized. Our reviewers in collaboration software rated this feature as highly important.

7 Best Collaboration Software with Live Chat

Product
User rating
Starting price
TeamViewer Remote logo
4.6
(11.6K)
24.90
flat rate/per month
Webex Suite logo
4.4
(7.3K)
25
per user/per month
GoTo Meeting logo
4.5
(11.5K)
14
per user/per month
Google Workspace logo
4.7
(17.4K)
7
per user/per month
Slack logo
4.7
(24K)
8.75
per user/per month
Microsoft Teams logo
4.5
(10.9K)
4
per user/per month
Zoom Workplace logo
4.6
(14.5K)
14.99
per user/per month

See other top Collaboration products with live chat

How we picked the 7 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Collaboration software category. They also needed to have sufficient reviews about live chat, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for live chat, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 7 best products

TeamViewer Remote logo
Reviews Sentiment
 
 
 
1-2(88)
3-4(3,635)
5(7,896)
Key Features
Secure Data Storage5.0
Collaboration Tools4.4

User insights about the live chat feature

Reviewers appreciate TeamViewer Remote's live chat for its real-time communication capabilities, which are crucial for troubleshooting and support. They find it easy to use and reliable, enhancing collaboration and customer interaction. Users report it is effective for remote support and training, though some mention it can be slow and prefer using other communication methods.
Verified reviewer profile picture

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“if we are sending chat message in team viewer for help, notification is shown on desktop, so that we can get quick answer from the team. And during the live chat also we can share the error or any file .”
Verified reviewer profile picture

pankaj K.

IT Recruiter

“It is important because we can talk to the other person if we have any questions about their system or device. Even it can help to do what we're using the app for. Sometimes it gets slow, and I believe this can be improved.”
GA

Giovanna A.

Case Manager and Legal Assistant

Starting price
24.90flat rate /
per month
Pros and Cons based on 11,619 verified reviews
Verified reviewer profile picture

Efficient remote access

Versatile screen sharing

Remote IT support

Comprehensive online meetings

Facilitates home working

Lag and latency issues

Inconsistent version compatibility

High cost

Dependence on strong internet

Slow connection speed

See pros and cons details
Webex Suite logo
Reviews Sentiment
 
 
 
1-2(132)
3-4(3,248)
5(4,015)
Key Features
Secure Data Storage4.5
Collaboration Tools4.4

User insights about the live chat feature

Reviewers appreciate Webex Suite's live chat for its stability and smooth operation, allowing for real-time communication without buffering. They find it valuable for engaging with participants during meetings, webinars, and training sessions. Users report the ability to chat privately or with all participants, which enhances collaboration and troubleshooting. However, some mention difficulty in finding the menu and occasional message delays.

See related user reviews

“While your conferencing you can talk in the chat and It updates automatically, also, It doesn't interrupts the host or the videos, in the contrary, Is an excellent complement for the subject your touching in the meeting, to asign tasks and some other activities.”
PC

Patricia C.

Sales Consultant

“Live Chat helps the audience in the meeting to engage and express their ideass in a text format. Live Chat can also be used for QnA Purpose where audience can communicate with the meeting host and ask many number of questions to get answered. Live Chat also gives liability to the users or anyone present in the meeting to share any sort of text information with everyone in the meet. It helps meeting to be more engaging and collaborative. ”
IP

Ishaan P.

Software Engineer Intern

Starting price
25per user /
per month
Pros and Cons based on 7,395 verified reviews

Efficient remote collaboration

Robust communication conferencing

Enhanced team collaboration

Interactive webinars

Effective online training

Connectivity issues

Browser compatibility problems

Complicated issue management

Navigation and screen issues

User experience challenges

See pros and cons details
GoTo Meeting logo
Reviews Sentiment
 
 
 
1-2(166)
3-4(4,838)
5(6,521)
Key Features
Secure Data Storage
Collaboration Tools4.3

User insights about the live chat feature

Reviewers value GoTo Meeting's live chat for its ease of use and ability to facilitate communication without interrupting presentations. They find it helpful for sharing links, resolving technical issues, and engaging with the audience during webinars. Users report it is reliable and quick, though some mention occasional message delivery issues and a need for more features.
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“Live chat in GoToMeeting webinars is important for our team, as we like to keep our audience engaged by offering up a place to drop questions, and comments and to ask for a deeper dive on points in the webinar. ”
Verified reviewer profile picture

Jamie M.

Director of Marketing

“Is a important feature as it helps me and the team to get comments while meeting is getting recorded and without interrupting. very key for a smooth presentation ”
JB

Jonahtan B.

Account Manager

Starting price
14per user /
per month
Pros and Cons based on 11,525 verified reviews
Verified reviewer profile picture

Seamless remote connectivity

Enhanced team collaboration

Effective webinar hosting

Efficient collaborative sharing

Positive GoToMeeting experience

Frequent connection lag

Persistent audio issues

Cumbersome download process

Inferior to competitors

Unstable connection

See pros and cons details
Google Workspace logo
Reviews Sentiment
 
 
 
1-2(165)
3-4(4,154)
5(13,151)
Key Features
Secure Data Storage4.7
Collaboration Tools4.7

User insights about the live chat feature

Reviewers find Google Workspace's live chat useful for real-time collaboration and quick communication with team members. They appreciate its integration with other Workspace tools and its ease of use. Users report that it is fast, secure, and effective for resolving issues and coordinating tasks. However, some users prefer other live chat services and mention that it is not heavily used in their organizations.
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“Live chat in Google Workspace is important because it enables instant communication and collaboration between team members. It helps resolve issues quickly, facilitates real-time discussions, and boosts productivity by integrating with other Workspac”
AP

Anket P.

Cosmetic

“Real-Time Collaboration: You can quickly start conversations with team members, either one-on-one or in group chats (rooms or spaces), allowing for instant communication. The real-time nature of it makes collaboration fast and responsive.”
Verified reviewer profile picture

Willy L.

CEO

Starting price
7per user /
per month
Pros and Cons based on 17,470 verified reviews
Verified reviewer profile picture

Effective remote teamwork

Enhanced workflow efficiency

Accessible cloud storage

Seamless document sharing

Seamless app integration

Dependence on internet

Inconsistent customer support

High costs and limitations

Complex account management

Challenging file management

See pros and cons details
Slack logo
Reviews Sentiment
 
 
 
1-2(175)
3-4(6,598)
5(17,262)
Key Features
Secure Data Storage
Collaboration Tools4.6

User insights about the live chat feature

Reviewers find Slack's live chat essential for real-time communication and collaboration. They appreciate its simplicity, reliability, and ability to keep teams connected and informed. Users report it is easy to use and effective for both work-related and informal conversations. However, some mention using external providers for live chat and note occasional delays in message delivery.
Verified reviewer profile picture

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“slack is a collaboration tool with several functionalities, a real time chat where it facilitates a lot and values the communication between the teams. Even distant but making us close in communication and visibility ”
tp

thayrini p.

atendente/ vendedora

“Live chat offers us a realistic experience and actually takes us back to the physical ambiance of an office. I can actually feel that experience. Also the ability to mention the people by tagging ensures the speedy communication.”
Verified reviewer profile picture

Jitendra B.

Blogger

Starting price
8.75per user /
per month
Pros and Cons based on 24,035 verified reviews
Verified reviewer profile picture

Effective remote communication

Efficient colleague communication

Enhanced team collaboration

Streamlined project management

Extensive integration options

High resource consumption

Inconsistent notifications

Confusing thread management

Slack's pricing drawbacks

Messaging limitations

See pros and cons details
Microsoft Teams logo
Reviews Sentiment
 
 
 
1-2(199)
3-4(4,372)
5(6,360)
Key Features
Secure Data Storage
Collaboration Tools4.5

User insights about the live chat feature

Reviewers highlight Microsoft Teams' live chat as essential for instant communication and collaboration. They appreciate its integration with other Microsoft products, the ability to chat during meetings without interrupting, and the inclusion of emojis and file sharing. Users report it is user-friendly and reliable, though some mention issues with the mobile version and occasional message delays.

See related user reviews

“Live Chat allows conversations to continue even while a main presentation is taking place. Questions and comments can be resolved in these chats, therefore avoiding interrupting or taking time from the main presentation.”
SC

Sara C.

scorer

“Live Chat allows for quick brainstorming to occur during meetings and this allows for more timely, productive results from these meetings.”
RD

Ron D.

Director of Athletics

Starting price
4per user /
per month
Pros and Cons based on 10,931 verified reviews

Remote work facilitation

Effective colleague communication

Enhanced team collaboration

Unified communication platform

Seamless office integration

Resource-intensive performance

Inconsistent notifications

Inefficient search functionality

Complex file management

Call management limitations

See pros and cons details
Zoom Workplace logo
Reviews Sentiment
 
 
 
1-2(86)
3-4(4,457)
5(9,977)
Key Features
Secure Data Storage
Collaboration Tools4.4

User insights about the live chat feature

Reviewers appreciate Zoom Workplace's live chat for its ease of use and ability to facilitate communication during meetings without interruptions. They find it useful for sharing links, asking questions, and engaging with participants. Users report it works well on both computer and mobile, though some mention it can be distracting and suggest improvements for message visibility and chat management.
Verified reviewer profile picture

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“For remote team meetings with partners, it helps that we have an avenue in the software that allows us to send quick notes and comments to each other on the blindside of other call participants.”
MS

Mark S.

Head of Department

“During a meeting or training, the live chat tools allow a non-intrusive way to collaborate . This can be used to respond to queries from the trainer or even to debate a topic during a meeting without disturbing those who are listening to the conference.”
Verified reviewer profile picture

Dharmendra A.

Manager Cyber Security

Starting price
14.99per user /
per month
Pros and Cons based on 14,520 verified reviews
Verified reviewer profile picture

Effective remote communication

Enhanced team collaboration

High-quality video conferencing

Effective online learning

Versatile webinar hosting

Frequent connection issues

Inconsistent audio control

Concerns about security

Limitations of free plan

High cost concerns

See pros and cons details

Other Top Rated Collaboration Software with Live Chat in 2026

Slack logo
Category Leaders

A single place for team communication and workflows

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Read more about Slack

Users also considered
Google Workspace logo

Collaboration application suite for teams

Google Workspace is a suite of applications from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data from all devices.

Read more about Google Workspace

Users also considered
Trello logo

Visual collaboration tool for shared project perspectives

Trello is a project management tool that helps teams organize and manage their tasks. It caters to a range of industries and teams, from marketing to engineering. Trello's simple and intuitive interface makes it easy for any team to get started and stay on top of their work.

Read more about Trello

Users also considered
Dropbox Business logo

File syncing, storage & sharing platform

Dropbox Business is an off-site server for file syncing, storage and sharing which allows teams of all sizes to save and share files of any format and access them anywhere, on any device

Read more about Dropbox Business

Users also considered
Zoom Workplace logo

Zoom is an all-in-one collaboration platform

With Team Chat, Phone, AI Companion, and more, Zoom Workplace is the platform for your best work. With Zoom Workplace, you can share your calendar availability, connect with your team, access your work phone on any device, and more.

Read more about Zoom Workplace

Users also considered
Microsoft 365 logo

Cloud collaboration and file sharing application suite

Microsoft 365, formerly Office 365, provides web, desktop, and mobile apps for Outlook, Word, Excel, PowerPoint, OneNote, Publisher, Skype, OneDrive, Exchange Online, and more

Read more about Microsoft 365

Users also considered
TeamViewer ONE logo

Remote support, remote access & device management software

TeamViewer's all-in-one approach ensures that you have everything you need for both effective communication and collaborative working.

Read more about TeamViewer ONE

Users also considered
Asana logo

Project tracking and workflow management platform

Asana is a collaboration platform that connects all your work in one place and bring teams together, anywhere. Use AI-powered features to manage tasks, track progress, and adapt quickly to changing priorities. Join millions of users across 200+ countries using Asana to get more done.

Read more about Asana

Users also considered
GoTo Meeting logo

Online meeting software with HD video conferencing

Get a fast, easy and reliable professional solution that enables customers to connect with colleagues through in-meeting chat or conference calling, and screenshare their presentations, all with the click of a button. The Meeting solution from GoTo Connect pairs productivity with flexibility.

Read more about GoTo Meeting

Users also considered
Microsoft Teams logo

Chat-based workspace in Office 365

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

Read more about Microsoft Teams

Users also considered
Basecamp logo

Flexible project management and team communication tool

Basecamp is a comprehensive project management software that helps teams stay organized and on track. Trusted by millions, Basecamp puts everything needed to get work done in one place, providing a structured way to manage projects, collaborate with clients, and communicate company-wide

Read more about Basecamp

Users also considered
Connecteam logo

Enhance employee management with the only all-in-one app

Connecteam — is a simple mobile-friendly app for employee collaboration, team communication, task management, & time management.

Read more about Connecteam

Users also considered
monday.com logo

Project management software

monday.com, a flexible remote collaboration software, fosters effective teamwork, improves communication, and boosts productivity in one central hub. Get started with one of our ready-made templates to get your team onboarded quickly. Share files, feedback, and ideas and @mention teammates.

Read more about monday.com

Users also considered
Webex Suite logo

One app for everything. And everyone.

Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Read more about Webex Suite

Users also considered
Zoho CRM logo

Customer relationship management solution

Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat.

Read more about Zoho CRM

Users also considered
Hootsuite logo

Social media management & scheduling for SMBs and enterprise

Hootsuite helps brands manage social media better, from the smallest businesses to the largest enterprises across CPG, finance, healthcare, tech, higher-ed, and government services.

Read more about Hootsuite

Users also considered
ScreenConnect logo

Remote meeting platform for resolving customers' queries

ScreenConnect is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can prevent potential cyberthreats & protect data via features such as AES-256 encryption and two-factor authentication.

Read more about ScreenConnect

Users also considered
Miro logo

Miro is a visual workspace for innovation

Miro is #1 collaborative whiteboard platform, trusted by over 100M users worldwide. Miro provides an engaging, intuitive, in-person collaboration experience with multiple options for real-time or asynchronous teamwork on an online whiteboard. Try powerful integrations, pre-built templates, and more.

Read more about Miro

Users also considered
OnBoard logo

Prepare faster, decide sooner with one secure board record

OnBoard is a leading board management software trusted by 6,000+ organizations. Experience the difference—start your free trial today.

Read more about OnBoard

Users also considered
Any.do logo

A simple and poweful workspace to manage your team's work

Any.do is a simple and powerful way to manage all your team's tasks, projects, chat and calendar. Easily collaborate with anyone, manage workloads, get real time status notifications and reports. Connect Any.do with all your existing apps to make everything run smoothly —starting at just $5 per user

Read more about Any.do

Users also considered
Zoho Meeting logo
Category Leaders

Web conferencing tool to host online meetings and webinars.

Zoho Meeting is a web conference solution, providing single users and all size businesses with a way to collaborate through secure online meetings and webinars.

Read more about Zoho Meeting

Users also considered
Nextiva logo
Category Leaders

AI-enabled solution to streamline business communication

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Read more about Nextiva

Users also considered
Bigin by Zoho CRM logo

Pipeline-centric CRM system for small businesses

Bigin is an affordable, user-friendly CRM built for small businesses and startups. Bring all your customer-facing operations to a single platform, promote collaboration and transparency between various teams and take your business to new heights with Bigin!

Read more about Bigin by Zoho CRM

Users also considered
Workplace from Meta logo

A simple and secure way to connect your organization.

Workplace from Facebook is a simple and secure way for people to share knowledge, work together and build connected communities.

Read more about Workplace from Meta

Users also considered
Process Street logo

AI-enabled compliance operations platform.

Process Street is an AI-powered compliance operations platform that turns policies into automated workflows, enabling teams to manage controlled documents, run no-code processes, and stay audit-ready.

Read more about Process Street

Users also considered

Key features for Collaboration software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Secure Data Storage: Reviewers appreciate robust security measures like encryption, access controls, and two-factor authentication, ensuring data protection and compliance. 94% of reviewers rated this feature as important or highly important.
  • Collaboration Tools: Users value real-time editing, shared workspaces, and feedback features that enhance teamwork and streamline project management. 94% of reviewers rated this feature as important or highly important.
  • Document Storage: Reviewers highlight convenient cloud storage with organization options, easy access from multiple devices, and version control for efficient document management. 91% of reviewers rated this feature as important or highly important.
  • Access Controls/Permissions: Users appreciate granular control over file access, allowing them to set permissions for viewing, editing, and sharing to ensure data security. 91% of reviewers rated this feature as important or highly important.
  • Task Management: Reviewers find task prioritization, customizable fields, and progress tracking useful for organizing projects and meeting deadlines. 90% of reviewers rated this feature as important or highly important.
  • Screen Sharing: Users value the ability to share screens during meetings, which aids in presenting, collaborating, and troubleshooting in real-time. 86% of reviewers rated this feature as important or highly important.