Online appointment scheduling software and 24/7 assistant.
4.8/5 (4,533 reviews)Because it is web-based, Acuity Scheduling can be accessed from anywhere, and your clients can schedule an appointment at their convenience. Depending on your preference, your client appointment page can be set to either public or private. If set to private, only admins and clients with a direct link to the page can use it to book appointments.
Single and multiple bookings can be made, as well as class/group appointments, and both you and your client/s receive confirmation emails for successfully booked appointments. Blocked off schedules in Acuity Scheduling automatically show up in your synced Google Calendar, and vice versa. For Growing Business and Powerhouse Player accounts, notifications and reminders can also be sent via SMS/text messaging, and multiple calendars can be set up.
To eliminate schedule confusion because of time zone differences, Acuity Scheduling automatically converts time zones. This means that all your appointments and schedules show up in your local time. Clients, when booking an appointment, are prompted to choose their time zones, and all available dates and times show up in their respective time zones as well. Acuity Scheduling supports all time zones worldwide.
Acuity Scheduling can be customized in several different ways: the look and feel of your client scheduling page for branding consistency, schedule and availability, required fields in your intake forms, questions your clients need to answer, appointment types and prices, coupon codes, packages, promos, the content of your appointment confirmation email, and more.
All customizations can be done from the dashboard, and Acuity Scheduling provides simple and straightforward customization guidelines through examples that even a non-technical user can follow.
How many times, as a customer, have you been unable to do business with a certain establishment because they only accept cash and all you have with you is your credit card? One way to attract more clients and differentiate your brand from your peers is by offering various ways for clients to pay you: cash, check, credit card, bank transfer, digital wallet, online payment, and so on.
Acuity Scheduling has built-in integrations with online payment channels like PayPal, Authorize.net, and Stripe, giving you and your customers the convenience of quick and secure online transactions. From the Payments pane in your Acuity Scheduling dashboard, select the payment gateway of your choice and fill out the needed details to proceed. To connect Stripe, just click the blue “Connect with Stripe” button, and you’ll be taken to a secure page where you grant Acuity Scheduling access to your Stripe account.
As your business grows and your client base expands, setting up shop in multiple locations may become inevitable. This means more things to keep track of: schedules for several different branches, varying employee hours, and different availability for each appointment type.
Acuity Scheduling enables you to create user accounts for each of your staff so they can view and manage their schedules and be made accountable for any activity logged through their accounts. Unique calendars can be set up for each staff or location, and when booking an appointment, clients have the option to pick a particular staff or location. You may also set up your scheduling system to automatically assign a client to whoever staff is available for his/her chosen appointment period.
Most popular features of all Customer Management apps
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
25 reviewers had the following to say about Acuity Scheduling's features:
This is a great all-in-one calendar tool - with the right plan plan you can have full customization, email and text notifications, website embed, payment processing, recurring appointments, automatic time-zone conversion and more!
Pros
The integrations, ability to embed the calendar or booking tool on social media or on my website.
Cons
Requires paid account to see different time zones, send out reminder emails, customize with logo or colors, and have compliance notifications.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
I love the software because it helps free up some time for me to work on other parts of the business
It saves me a lot of time because I now only send my calendar link to my clients or send them directly to my website and they book a time from there.
I love the calendar integration.
I also utilize the reminder email and text to ensure they don't forget their interview time!
The product is superior to other products I have tried to integrate all my calendars especially since I am at the foundation.
Pros
I like how it integrated with all the platforms I already use especially social media & customizable settings.
Cons
The dashboards and areas for settings could be even more user friendly.
Rating breakdown
Time used: Free Trial
Frequency of use: Daily
Likelihood to recommend
I really need the ability to have more customization, I really wanted to be able to branded it with my own logo and colors.
Pros
Customization of colors, logos etc for branding, PayPal integration, Google calendar integration, accept credit cards, email reminders etc.
Cons
No phone support, only online (sometimes I just need to speak to a human), learning curve can be steep (while a lot is intuitive there are LOTS of options - which isn't necessarily bad - but can make for a long set up time)
Its been a game changer
Pros
the calendar management, its integration with my website and other social media sites and the pricing is great
Cons
easy to set up and integrate with other software
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Overall, Acuity served its purpose for a one time event. We feel like we can use this service now for future events as well.
Pros
Also, the layout and UI look very clean and easy to use.
Cons
I did not like how the email reminders could not create a new template automatically.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Occasionally
Likelihood to recommend
Being able to access and manage via pretty much any device has been great and as mentioned, the integration with calendars, website and social media has been seamless.
Pros
Integrates well with website & social media. Integration with calendars (automatically adds appointments to my calendar whilst blocking off events I put in my personal calendar)
Cons
An integration with Paypal Here or other card payment software would be fantastic.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
The ease of being able to list the different types of appointments available for my clients and they are able to see real time availability is very convenient and makes running my business even easier.
Pros
The feature I love most is being able to integrate it with my management software, website and social media platforms.
Cons
I'm still new to the software and haven't had any issues.
Rating breakdown
Time used: Free Trial
Frequency of use: Weekly
Likelihood to recommend
Acuity help us to schedule time so fast, include integration with third party application
Pros
You can integrate with third application as zoom, facebook, google just fill in the login and password of you profile
Cons
When you set up the schedule and you choose appointment type the feature don't allow you Customize Appearance as you wish the size, color, location on the page.
Rating breakdown
Time used: Free Trial
Frequency of use: Daily
Likelihood to recommend
Simple and effective scheduling
Pros
I like how I can create coupons and customize my appointments using different calendars. The ability to create my own hours of operation and to block off time.
Cons
Maybe being able to integrate more third-party apps.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Saves time, and improves customer experience
Pros
Great reminders, easy for clients and staff to manage.
Cons
Wish there were more native CRM integrations like Zoho, as that one is a bit more third-party and does not work as well.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Whit this product I've found all in one product that have solve all my problem like: - Making appointment - Getting payments - Propose upselling - Integrate with my marketing automation software
Pros
Plenty of must have function and perfectly integrable in my Wordpress site.
Cons
Translation in other languages, Better and customizable appearance for user.
Rating breakdown
Time used: Free Trial
Frequency of use: Daily
Likelihood to recommend
Acuity offers me an easy way to create all the different calendars I need in a streamlined and organized way.
Pros
I've used a bunch of different schedulers and Acuity has a great user interface and is easy to use.
Cons
I would like the intake forms and confirmation/reminder emails to have more options and be more customizable.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
It speeds up the overall research process by embedding forms into the scheduling feature and exporting these into a spreadsheet.
Pros
I love the professional appearance and customizable features.
Cons
Setting up calendars and appointment types took a bit to get used to at first, but now it's pretty straight forward.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
Acuity has saved me so much time with having to communicate with clients through phone, email, etc.
Pros
I love Acuity Scheduling most for the customizable forms and scheduling with my clients!
Cons
I had a little bit of a hard time setting up and integrating my calendars. It would be nice if they made this a smoother process.
Rating breakdown
Time used: 1-2 years
Frequency of use: Weekly
Likelihood to recommend
I appreciate their customizability. CC capture or pre-payment, or none- all can be chosen per-booking, for unique settings.
Pros
-Two-way Google Calendar sync with multiple calendars -Fully customizable, full options for reservations/pre-payment -Easy to set up -Clients have option to register or not -Timely tech support
Cons
-Can't click-drag to edit time duration -Editing time recurring blocks is problematic -All availabilities show unless time-blocked (no dynamic/"smart" scheduling to encourage back-to-back appointments).
Users block a time on a given provider's calendar.
Pros
Slick UI, easy to set up and Configure Good APIs to integrate with detailed documentation.
Cons
I wish this software had a feature to produce code for a given calendar that we can simply embed.
Rating breakdown
Time used: 2+ years
Frequency of use: Monthly
Likelihood to recommend
Pros
ITS ABLE TO CONNECT TO MY CALENDAR OF CHOISE AND INTEGRATES WITH MULTIPLE VIDEO CONFERENCE SYSTEMS.
Cons
THEY ARE 100% CUSTOMIZABLE
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
It automatically integrates to your iCloud email allowing for easy access on your calendar with all the details of my appointment.
The customer service has been very very very good.
Pros
Love that it has every feature we need and integrates with so many different softwares.
Cons
But it IS customizable- we just want to edit the format of the text which we can't.
Rating breakdown
Time used: Free Trial
Frequency of use: Daily
Likelihood to recommend
