Acuity Scheduling Features

Acuity Scheduling

Online appointment scheduling software and 24/7 assistant.

4.8/5 (4,533 reviews)

Acuity Scheduling Feature Summary

  • Automate client bookings
  • Real-time availability
  • Accept money via Stripe, Paypal or Authorize.net
  • Charge payment-in-full
  • Time zone specific bookings
  • Customizeable intake forms
  • Calendar embedding

Acuity Scheduling Features In Depth

24/7 Online Appointment Scheduling

Because it is web-based, Acuity Scheduling can be accessed from anywhere, and your clients can schedule an appointment at their convenience. Depending on your preference, your client appointment page can be set to either public or private. If set to private, only admins and clients with a direct link to the page can use it to book appointments.

Single and multiple bookings can be made, as well as class/group appointments, and both you and your client/s receive confirmation emails for successfully booked appointments. Blocked off schedules in Acuity Scheduling automatically show up in your synced Google Calendar, and vice versa. For Growing Business and Powerhouse Player accounts, notifications and reminders can also be sent via SMS/text messaging, and multiple calendars can be set up.

Time Zone Conversion

To eliminate schedule confusion because of time zone differences, Acuity Scheduling automatically converts time zones. This means that all your appointments and schedules show up in your local time. Clients, when booking an appointment, are prompted to choose their time zones, and all available dates and times show up in their respective time zones as well. Acuity Scheduling supports all time zones worldwide.

Customizations

Acuity Scheduling can be customized in several different ways: the look and feel of your client scheduling page for branding consistency, schedule and availability, required fields in your intake forms, questions your clients need to answer, appointment types and prices, coupon codes, packages, promos, the content of your appointment confirmation email, and more.

All customizations can be done from the dashboard, and Acuity Scheduling provides simple and straightforward customization guidelines through examples that even a non-technical user can follow.

Online Payments Integration

How many times, as a customer, have you been unable to do business with a certain establishment because they only accept cash and all you have with you is your credit card? One way to attract more clients and differentiate your brand from your peers is by offering various ways for clients to pay you: cash, check, credit card, bank transfer, digital wallet, online payment, and so on.

Acuity Scheduling has built-in integrations with online payment channels like PayPal, Authorize.net, and Stripe, giving you and your customers the convenience of quick and secure online transactions. From the Payments pane in your Acuity Scheduling dashboard, select the payment gateway of your choice and fill out the needed details to proceed. To connect Stripe, just click the blue “Connect with Stripe” button, and you’ll be taken to a secure page where you grant Acuity Scheduling access to your Stripe account.

Staff/Location Management

As your business grows and your client base expands, setting up shop in multiple locations may become inevitable. This means more things to keep track of: schedules for several different branches, varying employee hours, and different availability for each appointment type.

Acuity Scheduling enables you to create user accounts for each of your staff so they can view and manage their schedules and be made accountable for any activity logged through their accounts. Unique calendars can be set up for each staff or location, and when booking an appointment, clients have the option to pick a particular staff or location. You may also set up your scheduling system to automatically assign a client to whoever staff is available for his/her chosen appointment period.

Competitor Feature Comparison

API
Accounting Integration
Appointment Management
Automated Billing
Automated Scheduling
Automatic Notifications
Availability Indicator
Availability Management
Billing & Invoicing
CRM Integration
Calendar Management
Calendar Sync with Google
Class Scheduling
Client Management
Client Portal
Credit Card Processing
Custom Fields
Custom Forms
Customer Activity Reporting
Customer Database
Customizable Branding
Customizable Questions
Customizable Templates
Data Import/Export
Discount Management
Document Storage
Electronic Payments
Email Integration
Email Invitations & Reminders
Email Notifications
Event Calendar
Event Scheduling
Follow-up Scheduling
Forms Management
Gift Card System
HIPAA Compliance
Lead Capture
Microsoft Outlook Integration
Mobile Alerts
Multi-Location
Multiple User Accounts
Performance Reports
Real Time Updates
Receiving
Reminders
Reporting & Statistics
Revenue Management
SMS Integration
Social Media Integration
Subscription Management
Team Calendars
Template Management
Third Party Integration
Web Forms
Website Integration
iCalendar Support
Visit WebsiteCompare App
API
Accounting Integration
Appointment Management
Automated Billing
Automated Scheduling
Automatic Notifications
Availability Indicator
Availability Management
Billing & Invoicing
CRM Integration
Calendar Management
Calendar Sync with Google
Class Scheduling
Client Management
Client Portal
Credit Card Processing
Custom Fields
Custom Forms
Customer Activity Reporting
Customer Database
Customizable Branding
Customizable Questions
Customizable Templates
Data Import/Export
Discount Management
Document Storage
Electronic Payments
Email Integration
Email Invitations & Reminders
Email Notifications
Event Calendar
Event Scheduling
Follow-up Scheduling
Forms Management
Gift Card System
HIPAA Compliance
Lead Capture
Microsoft Outlook Integration
Mobile Alerts
Multi-Location
Multiple User Accounts
Performance Reports
Real Time Updates
Receiving
Reminders
Reporting & Statistics
Revenue Management
SMS Integration
Social Media Integration
Subscription Management
Team Calendars
Template Management
Third Party Integration
Web Forms
Website Integration
iCalendar Support
Visit WebsiteCompare App
API
Accounting Integration
Appointment Management
Automated Billing
Automated Scheduling
Automatic Notifications
Availability Indicator
Availability Management
Billing & Invoicing
CRM Integration
Calendar Management
Calendar Sync with Google
Class Scheduling
Client Management
Client Portal
Credit Card Processing
Custom Fields
Custom Forms
Customer Activity Reporting
Customer Database
Customizable Branding
Customizable Questions
Customizable Templates
Data Import/Export
Discount Management
Document Storage
Electronic Payments
Email Integration
Email Invitations & Reminders
Email Notifications
Event Calendar
Event Scheduling
Follow-up Scheduling
Forms Management
Gift Card System
HIPAA Compliance
Lead Capture
Microsoft Outlook Integration
Mobile Alerts
Multi-Location
Multiple User Accounts
Performance Reports
Real Time Updates
Receiving
Reminders
Reporting & Statistics
Revenue Management
SMS Integration
Social Media Integration
Subscription Management
Team Calendars
Template Management
Third Party Integration
Web Forms
Website Integration
iCalendar Support
Visit WebsiteCompare App

Mobile apps

iOS App


15,793 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


3,024 reviews

Acuity Scheduling Feature Reviews

25 reviewers had the following to say about Acuity Scheduling's features:

Drew Kairos

Great all-in-one scheduling tool

2019-09-17

This is a great all-in-one calendar tool - with the right plan plan you can have full customization, email and text notifications, website embed, payment processing, recurring appointments, automatic time-zone conversion and more!

Pros

The integrations, ability to embed the calendar or booking tool on social media or on my website.

Cons

Requires paid account to see different time zones, send out reminder emails, customize with logo or colors, and have compliance notifications.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Pj Rubel

Awesome, Easy, and Automated!

2019-10-07

I love the software because it helps free up some time for me to work on other parts of the business

Pros

The software is easy to use and really customizable.

Cons

Lack of customization in free feature and Facebook integration

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Angel Alvaro

Acuity is a must have for every entrepreneur that want their lives organized and save time!!!

2017-03-18

It saves me a lot of time because I now only send my calendar link to my clients or send them directly to my website and they book a time from there.

Pros

Easy to use Payment integration Customizable

Cons

None

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Acuity Scheduling

No

Source: Capterra
Helpful?   Yes   No
Read more
Tashe' Allen

Easy To Understand

2020-02-11

I love the calendar integration.

Pros

I love that it takes payments.

Cons

Its been easy to use so far.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Brian Tates

Automation life saver!

2019-07-04

I also utilize the reminder email and text to ensure they don't forget their interview time!

Pros

I like the fact the it is easy to use and automated my recruiting efforts!

Cons

It's very customizable, almost too customizable...

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
George Rivera

Love Acuity 💙

2019-06-01

The product is superior to other products I have tried to integrate all my calendars especially since I am at the foundation.

Pros

I like how it integrated with all the platforms I already use especially social media & customizable settings.

Cons

The dashboards and areas for settings could be even more user friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
Director Of Production ( company, 501-1000 employees)
Verified Reviewer

Acuity Scheduling review

2015-03-31

I really need the ability to have more customization, I really wanted to be able to branded it with my own logo and colors.

Pros

Customization of colors, logos etc for branding, PayPal integration, Google calendar integration, accept credit cards, email reminders etc.

Cons

No phone support, only online (sometimes I just need to speak to a human), learning curve can be steep (while a lot is intuitive there are LOTS of options - which isn't necessarily bad - but can make for a long set up time)

Source: GetApp
Helpful?   Yes   No
Read more
Emmanuel Osadebe

Great Scheduling tool

2020-10-01

Its been a game changer

Pros

the calendar management, its integration with my website and other social media sites and the pricing is great

Cons

easy to set up and integrate with other software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ruben Shakya

Acuity for Industry Events

2021-02-11

Overall, Acuity served its purpose for a one time event. We feel like we can use this service now for future events as well.

Pros

Also, the layout and UI look very clean and easy to use.

Cons

I did not like how the email reminders could not create a new template automatically.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Jack Harrison

Simple, easy to use scheduling software with great integration.

2018-12-05

Being able to access and manage via pretty much any device has been great and as mentioned, the integration with calendars, website and social media has been seamless.

Pros

Integrates well with website & social media. Integration with calendars (automatically adds appointments to my calendar whilst blocking off events I put in my personal calendar)

Cons

An integration with Paypal Here or other card payment software would be fantastic.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ryan Grist

Helpful tool

2021-01-19

Pros

Great integrations, offers many customizable options.

Cons

Dashboard is a little confusing to use.

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Nekesha Grant

Easy to use

2021-01-15

The ease of being able to list the different types of appointments available for my clients and they are able to see real time availability is very convenient and makes running my business even easier.

Pros

The feature I love most is being able to integrate it with my management software, website and social media platforms.

Cons

I'm still new to the software and haven't had any issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Eduardo Gonzalez

Amazing Scheduling software

2021-01-28

Acuity help us to schedule time so fast, include integration with third party application

Pros

You can integrate with third application as zoom, facebook, google just fill in the login and password of you profile

Cons

When you set up the schedule and you choose appointment type the feature don't allow you Customize Appearance as you wish the size, color, location on the page.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Tambria Banks

Brilliant! Easy to use!

2017-07-03

Simple and effective scheduling

Pros

I like how I can create coupons and customize my appointments using different calendars. The ability to create my own hours of operation and to block off time.

Cons

Maybe being able to integrate more third-party apps.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Management Consulting company, 11-50 employees)

Amazing tool, great customization

2018-11-02

Saves time, and improves customer experience

Pros

Great reminders, easy for clients and staff to manage.

Cons

Wish there were more native CRM integrations like Zoho, as that one is a bit more third-party and does not work as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Danilo Piacentino

Complete, easy and value for price

2020-04-27

Whit this product I've found all in one product that have solve all my problem like: - Making appointment - Getting payments - Propose upselling - Integrate with my marketing automation software

Pros

Plenty of must have function and perfectly integrable in my Wordpress site.

Cons

Translation in other languages, Better and customizable appearance for user.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Leslie Cason

One of the best scheduling options

2019-07-20

Acuity offers me an easy way to create all the different calendars I need in a streamlined and organized way.

Pros

I've used a bunch of different schedulers and Acuity has a great user interface and is easy to use.

Cons

I would like the intake forms and confirmation/reminder emails to have more options and be more customizable.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jessica C

Great for scheduling research participants

2019-11-18

It speeds up the overall research process by embedding forms into the scheduling feature and exporting these into a spreadsheet.

Pros

I love the professional appearance and customizable features.

Cons

Setting up calendars and appointment types took a bit to get used to at first, but now it's pretty straight forward.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Melinda Pollard

Acuity is a timesaver!

2019-12-04

Acuity has saved me so much time with having to communicate with clients through phone, email, etc.

Pros

I love Acuity Scheduling most for the customizable forms and scheduling with my clients!

Cons

I had a little bit of a hard time setting up and integrating my calendars. It would be nice if they made this a smoother process.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Carine Seror

So far so good but pricey for very small business

2020-07-26

Pros

Easy integration on squarespace website, customizable and sync with google calendars.

Cons

I need to use it for longer to properly evaluate it

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Melanie Cauble, MA, LMFT

Verified Reviewer

Almost every need at a low price

2015-02-12

I appreciate their customizability. CC capture or pre-payment, or none- all can be chosen per-booking, for unique settings.

Pros

-Two-way Google Calendar sync with multiple calendars -Fully customizable, full options for reservations/pre-payment -Easy to set up -Clients have option to register or not -Timely tech support

Cons

-Can't click-drag to edit time duration -Editing time recurring blocks is problematic -All availabilities show unless time-blocked (no dynamic/"smart" scheduling to encourage back-to-back appointments).

Source: GetApp
Helpful?   Yes   No
Read more
Anand Kumar

Very slick product

2020-02-25

Users block a time on a given provider's calendar.

Pros

Slick UI, easy to set up and Configure Good APIs to integrate with detailed documentation.

Cons

I wish this software had a feature to produce code for a given calendar that we can simply embed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
ADOLFO ZACARIAS

EASY TO SET UP

2020-05-08

Pros

ITS ABLE TO CONNECT TO MY CALENDAR OF CHOISE AND INTEGRATES WITH MULTIPLE VIDEO CONFERENCE SYSTEMS.

Cons

THEY ARE 100% CUSTOMIZABLE

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Matthew Lohstroh

Verified Reviewer

The scheduling system works seamlessly

2015-04-20

It automatically integrates to your iCloud email allowing for easy access on your calendar with all the details of my appointment.

Pros

-Make you look extremely professional -Gives you personalized website link -Easy for my buyers and simple -Completely customizable -Easy calendar integration

Cons

-Must pay to sync with Google Calenders

Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No
Read more
Nicole B

Has all the features & integrations needed.

2019-11-09

The customer service has been very very very good.

Pros

Love that it has every feature we need and integrates with so many different softwares.

Cons

But it IS customizable- we just want to edit the format of the text which we can't.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more