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Online appointment scheduling software and 24/7 assistant.
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Recommended
Bryan D.
Creative Consultant
Entertainment, 1-10 employees
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Bryan D.: My name is Bryan and I'm a creative director in the music industry. And I give Acuity Scheduling...
Kevin A.
Owner
Photography, 1-10 employees
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Kevin: My name is Kevin. I'm a business owner and I do video production. I also give Acuity a rating...
Rashidat O.
Individual & Family Services, self-employed
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I’m managing my time for multiple groups of needs and Acuity is allowing me to do that all in one place. I can manage my personal needs, my life coaching needs, and my nonprofit needs all in one place and still keep my hair (because I haven’t pulled it out trying to keep myself afloat). I look forward to continuing to use the software as it has room for me to expand and handle other needs that I foresee in the future. For me, Acuity is a great one stop shop to manage and connect people to the services provide.
I switched from Calendly because I was having people make appointments at the last minute and back to back. I really appreciate that Acuity has functionality to account for my preferences in both situations. I really enjoy the ability to personalize my different scheduling links since I set up scheduling for a few different scenarios. I tend to use the specific appointment type scheduling link,...
I had a little bit of confusion with the set up of my calendars. It took some searching to figure out how to combine all my appointments to one calendar. All in all I figured it out and still love my account.
Nitin S.
Information Technology and Services, 5,001-10,000 employees
Used daily for 6-12 months
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I am not in love of this app but it definitely worth trying as it has features that will help for scheduling and get reminders of payments at low price but not lowest.
I loved the ease of use and integration with goigle calender that helps me sync my Google appointments with Acuity scheduling app. Secondly, I can book and send branded reminders to my co workers and clients. Lastly, its most useful feature that I use specially for clients who forget to pay on time. Its payment acceptance feature that enable me to accept payment from stripe and paypal.
Need to learn css to customize the branding for appointments Searching for previous appointments is cumbersome and exhaust lots of time to figuring out.
Quinn W.
Information Technology and Services, 51-200 employees
Used daily for 1-2 years
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We appreciate that our customers can schedule their own appointments. After figuring out how to arrange our timetable to fit with our business operations, we were able to resolve numerous difficulties and issues related to scheduling customers. The most impressive feature is the ability to assign resources and determine their availability. This is a critical feature for any customer-based business because it enables you to make the most of your customer base. We assumed our schedule was already full, but we quickly realized that we could increase our timetable by more than 50% and increase our profits.
I found the user interface and navigation to be confusing and unintuitive at times. Furthermore, the pricing structure seemed a little complicated to me, with different tiers of services and features that can be difficult to track.
Alex C.
Health, Wellness and Fitness, 11-50 employees
Used daily for 6-12 months
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It is a great budget and easy to launch solution for appointment booking in the fitness world but lacks full functionality to manage all aspects of the business and is better suited as part of a software stack.
We've used this software to schedule group appointments at the gym that I manage and it is easy to setup and integrate with out sales funnel (through clickfunnels integration). It is also nice that it was integrated with instagram to easily connect to our social media.
It was great for scheduling individual appointments and group consultations - but to manage our gym we needed something more all inclusive to streamline the process and decided to use Mindbody instead (although that was quite difficult to get setup properly in comparison)
Ivanka S.
Financial Services, 201-500 employees
Used daily for 2+ years
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Appointment scheduling is the main need which Acuity scheduling has assisted my organization address. Its use has eliminated the need for any back-and-forth communication between my team and customers, in order to find a mutually available time for appointments.
Acuity Scheduling has some great features that I really appreciate, such as timezone detection. This means that when potential customers book an appointment, the system takes into account their location and timezone to avoid any scheduling errors or confusion due to differences in time-zone. In addition, this platform provides flexible availability settings, allowing us to set custom rules, including buffer times between appointments and blackout dates, to manage our schedule more effectively. These features have been really helpful in improving our appointment management process.
I have been trying to identify something that I dislike about Acuity, but I'm struggling to do so. It's possible that my appointment scheduling needs are relatively straightforward, but overall, I am very satisfied with Acuity and the benefits it has provided for my team thus far.
Siddharth k.
Information Technology and Services, 10,001+ employees
Used daily for 2+ years
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According to me after using its user-friendly interface, flexible scheduling options, customizable booking pages, automated reminders, integrated payment processing, comprehensive client management, and array of integrations and other features , clients and team all are very satisfied and supporting and moving toward this one. Also Whether you run a service-based business or operate a busy office, Acuity Scheduling provides the essential tools you need to efficiently schedule and manage appointments.
its looks are too cool, so no changes are required.
Thartei H.
Accounting, 51-200 employees
Used daily for 6-12 months
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Overall, Acuity Scheduling is a powerful and user-friendly appointment scheduling software that can help businesses streamline their scheduling processes, reduce no-shows, and improve communication with clients.
Customizable: Acuity Scheduling offers a range of customization options, such as branding, appointment types, and scheduling rules, allowing businesses to tailor the software to their specific needs.. It has integrates seamlessly with other business tools, such as Zoom, Google Calendar, and Mailchimp, allowing for seamless data sharing and collaboration across different platforms.
Acuity Scheduling is designed primarily for appointment scheduling, which means it may not meet the needs of businesses that require more flexibility in their scheduling processes.
Virginia M.
Financial Services, self-employed
Used daily for 2+ years
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I like the ease of use and the multiple ways that it makes it easier for both me and my clients to communicate regarding appointment times
I think it would be helpful if they had more user or help tips for each function in the program
Amber G.
Performing Arts, 1-10 employees
Used daily for 2+ years
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Schilling made easy kids what I needed for myself and customers. They assess and to make their lean appointment
The features are great. Booking is east and simple. It keeps you on tract with your clients and potential customers
I feel that everything is fine. I have no negative things to say about it at all. Nothing is bad too me
Verified reviewer
Arts and Crafts, self-employed
Used weekly for 6-12 months
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Acuity Scheduling simplifies the process of scheduling appointments by providing a user-friendly interface and flexible scheduling options. It helps businesses avoid scheduling conflicts, double bookings, and the challenges associated with manual appointment management.
I think users often appreciate Acuity Scheduling for its user-friendly interface, flexible scheduling options, calendar sync, reminders and notifications, website integration, client database, and credit card processing. These features contribute to an efficient appointment management system and help streamline business operations.
Mobile App Functionality: While Acuity Scheduling does have a mobile app, some users have found that it lacks certain features or has limited functionality compared to the web version. They would like to see improvements and feature parity between the mobile app and the web platform.
Jai S.
Marketing and Advertising, self-employed
Used daily for 1-2 years
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Overall I love the functionality, design and integrations. I appreciate the option to create unique and short URLs for my business' booking system and further unique URLs for different appointment types. It doesn't matter if I am having a conversation on the phone, messages or email, I can send the link of a specific appointment type to the clients and let them pick a time convenient for them. With other alternate software, it is hard to remember the URLs so AS is a clear winner.
I love the look. It's clean, sharp and very easy to sync with your branding. I have been using it for over a year and never had any issue with it, notifications, email reminders for clients, syncing with different personal and work calendars, accepting payments for appointment bookings.
Lack of free version. Sometimes I wish they had a free version with reduced features for clients who need an online booking system but expect only 5 bookings per month. $14 is a bit too much for them so they usually go with Calendly.
Jay W.
Photography, 1-10 employees
Used daily for 1-2 years
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We love Acuity and cannot see ever moving away from it. Not only does it manage our booking and syncing with Google Calendar, but it also integrates with our CRM Pipedrive. We use it both on the computer and mobile application while out of the studio with clients which has made booking incredibly easy and no longer a frustration. On top of that, our no-shows have plummeted due to the automation reminder text messages and emails. Something we never had implemented prior to Acuity and now couldn't live without. With how busy everybody is anymore, reminders are so helpful and really make a huge difference so we don't get stuck waiting on a client who forgot to show up.
We love the ability for clients to schedule themselves, and once we got everything sorted out with how to logistically set up our schedule to account for how our business runs, it has solved so many issues and problems of knowing when to schedule a client. The ability to assign resources and set the availability for those resources is really the best part. For almost any client-heavy industry this is a key feature which allows you to maximize your client load in an orderly fashion. We wen't from thinking our schedule was maxed out, to realizing we had the ability to expand our schedule over 50% thus increasing our bottom line.
If you have no worked with a scheduling software before, there is a learning curve. We used Acuity for well over 9 months before figuring out how to really utilize this tool to maximize our studio schedule. Granted, the help and support Acuity offers is amazing, but I tend to DIY most things until I get stuck. By reaching out for help and support when you get stuck, the only minor frustration is easily mitigated and goes away quickly.
Stavros S.
Events Services, self-employed
Used daily for less than 6 months
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My overall experience was outstanding. I cannot say anything negative about this platform as it really delivered all the bells and whistles that you want in an appointment scheduling application.
The top features for me were the ability to have a client make a "reservation, appointment, booking" that is dated more than 1 year from the current day. Many competitors have a restriction on future bookings which only allow you to make a booking within the next 365 days. In my industry, dealing with Weddings, future ability to make a reservation 2 or even 3 years from the current day is crucial....
The only cons are that even their top tier level plans which go for approximately $45/ month still do not come with phone support. While setting up your account is quite streamlined and simple. I still have a personal opinion on those applications that cost a specific amount per month should provide phone support. I would like to note that their email support was on point and did respond better than some other competitors I have used in the past.
Debbie F.
Music, self-employed
Used daily for 2+ years
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I have really liked Acuity! Their branding is fun! Customer Support is really good, for the very few times I've needed help. Support videos and tutorials are excellent. Overall, it's a great program that is priced very fairly and has freed up a significant amount of time as administrator.
What I absolutely LOVE about Acuity is the ability to set up my piano lesson days and times, give my piano parents a link, and then they can sign up for their own lessons! With the email reminders (also an awesome feature to reduce no-shows), they can also easily reschedule a lesson if they need to. This saves me COUNTLESS hours! No need to do the "back and forth" texting and emails to settle on a different lesson time...parents can do it all themselves. Win for them and an even bigger win for me!
The one feature I wish Acuity had is the ability to hover over a lesson time on the calendar and see a list of names of the students who will be in that lesson. The calendar does show how many are signed up (in the form of a fraction...sign-ups/total number the lesson will hold...3/5, for example) but I really would like to hover and see the names. I also wish there was an easier way to bulk delete...
Kip W.
Mental Health Care, 1-10 employees
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I was so excited about getting a scheduling system for my private practice. My excitement soon turned to disgust and amazement when I trialed service after service and most were vitally flawed. They either didn't have customization options (which was VERY important to me) or they simply didn't work. Either way, they reflected poorly on my business and I was truly amazed at how difficult it was to find one that did what I wanted it to. I found it with Acuity though. I am so happy and relieved to have the confidence that it's working properly and to have the customization options to make it integrate and flow with the rest of my business
Besides the obvious, most important piece: it actually works (others did not), here are some other key pros. So much customization. I'm astounded at how much you can modify the client's scheduling page. There's the root code and table(s) to actually get the job done but, on top of that, you can customize everything around it: the wording, the look, the buttons, the colors, the options, etc....
This isn't a con - it's just an unknown. It's a new practice and I'm the only staff. Once there are other service providers, I don't know how well Acuity will flow with that. Considering the solid coding that they seem to have, I'm guessing it will work very well (with a lot of customization! haha) but I thought it's fair to mention that I'm not aware of how well the system works with multiple staff...
Daniel M.
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Overall, it's perfect for us. It's everything we need in our scheduling software and it helps tremendously to have an embedded feature to embed on our site without having to redirect customers. If you need to modify the scheduling page in any way, you must do it through CSS (no HTML available). So, if you aren't a computer scientist, you may have trouble customizing some of the page (colors and wording...
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Hi Daniel -- thanks for writing this review, and glad to hear that Acuity is perfect for you! Just a couple things to clarify... * Quite a bit can be changed with your colors, logo, and adding extra formatting all without CSS. That's just an extra bonus for especially techy people to totally revamp the look of their rescheduler. * You can also embed the scheduler directly into your website. That...
Luca C.
Marketing and Advertising, self-employed
Used daily for 1-2 years
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When I forged back out into the wild world of self-employment, managing my calendar was one of the more challenging tasks. My leads come from many places, including networking groups, social media, and referrals, and keeping track of prospective clients became a daunting bottleneck in growing my business. Potential customers rightfully have an expectation of getting in touch promptly before moving...
Ease of use, the ability for clients to schedule/reschedule without my help, ability to set up an e-mail automation after meeting has wrapped, custom confirmation and reminder e-mails, ability to adjust availability dependent on meeting type.
I wish we could customize the look and feel of each different custom scheduling link. Whatever look you settle on for your main link (usernamehere.as.me) becomes the standard look across all direct links (usernamehere.as.me/direct/) unless you embed the code into your website. I actually set up a second Acuity account so I could keep my "landing page" look for the first account. The way I am using it is totally unorthodox, however, and when I spoke with Acuity's team, they were even surprised in how I adapted their tool for my uses. The mobile app is also a little lacking. It doesn't have as much functionality as working with your account through a browser.
Zach C.
Financial Services, 1-10 employees
Used daily for 1-2 years
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Overall, our experience has been great. The customer support has been top notch, there are integrations to most of the apps we use, and this seriously probably saves us 4-8 hours per week.
We have 6 different team members. Most of the time, 2 or more team members will be involved with a client at a time. Before we were trying to juggle times back and forth on Outlook using scheduling assistant, which doesn't work if the client is not within your outlook network, which they never are. Also, we used to send a long list of meeting times out when someone would request an appointment. We would wait until we had a handful of appointment requests before sending them out because it was so labor intensive to do so. Our reminders have never been more helpful to our clients nor more consistent.
We have run across some training hurdles, especially when using "blocked" times vs appointments. For one, blocked times do not actually transfer to our calendars on Outlook. Also, if someone has multiple calendars, for instance we usually have 2 team members in every meeting, and the team pairing is not always the same, then we have to remember to block off time on every calendar that team member is...
Jeff R.
Individual & Family Services, self-employed
Used daily for 2+ years
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While many things can be done with the software they provide, it's not too often done easily or intuitively. Need help? Their expectation is that you hire a freelancer to figure out the work-around. I found it to be too much of a "time suck" for the price. I need something that works, works like my business works, and that can be used efficiently.
The software met my initial needs well and if you have a simple organization or your business model is completely in line with the way the developers think you should run your business, then this will be a good fit for you. The reminders by email and text have been extremely reliable and effective at keeping no-shows to a minimum. The admin interface is easy to read at the start of the day and some of the functionalities on the calendar admin page are very convenient.
Being able to figure out where to find settings on the admin side can often become an elaborate project. Coupons need to be managed in two different places, figuring out where to set your business hours can be a hunting trip through the menus, getting a new client "on board" with their own account to edit or cancel their own appointments has been a laborious task that is not at all intuitive. I came...
E W.
Consumer Services, 1-10 employees
Used daily for 1-2 years
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I use Acuity for all of my scheduling needs with clients. From what I have researched, Acuity is the best all-inclusive appointment management program and has extensive features and integrations included that other appointment software does not have. You can have a very basic, bare bones setup or you can really dig into the backend and customize it endlessly. I love that I can create custom confirmation emails, separate products, group classes, take payments through Stripe or PayPal and that my clients get a reminder email before their session. The benefits are amazing!
My favorite feature about Acuity is the overall ease of use. It is not complicated to manage for someone who isn't too tech savvy. It has easy to understand instructions, modern and clean user-interface and even a little wit and personality thrown into the design, which makes this software completely unique. I know that anyone looking to manage their client appointments will be more than satisfied...
The only thing I can think of that I would like is to have intake forms that provide IFTTT, meaning that I could create questions that only show up if a user selects a specific response. The intake forms are great for the information that they do provide, but they could use a little upgrade in my opinion.
Grace D.
Used daily for less than 6 months
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On the hunt for a 'good' scheduling software I tried out many free trials, and among those Acuity stood out. Acuity seemed to be the only software I could find that allowed me to customize different appointment types to my needs, without compromising the ease of use for my clients (e.g., simplicity and ease of use). I was able customize my automated reminders/confirmation emails AND text messages for...
The overall con of the software is I found there to be a slight learning curve. Personally, I would say I am pretty tech-savvy and have some programming experience, so scheduling software should be pretty straight forward. However, I did run in to some trouble when creating appointments. Here are some examples: there seems to be a couple ways to set a particular setting such as the start time of the...
Liz L.
Entertainment, 1-10 employees
Used daily for less than 6 months
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I am usually on the artistic side of production so I wanted a scheduler that would offer many options but still be very user-friendly. That is exactly what I found with Acuity. I am rehearsing a monologue play with many different actors. I cannot tell you how much time I have saved allowing my performers to do their OWN scheduling of rehearsals based on their availability. No tracking down and then...
The automated aspects of this scheduler are robust. Both on the user end - confirmation emails and easy rescheduling. I also love that I get reminders for all scheduled times on my end. And I know right away when there is a new appointment scheduled. One of the best parts: It connects directly to Zoom. Having that streamlined has been so helpful. No extra time and headache with links and passwords! I am using it to rehearse for an online performance of my monologue play. It has been a big hit with my performers - allowing them considerable flexibility. I’m also able to set limits - daily and overall. So that I’m not ever taking on more work than I can handle. I plan to continue to use it with my private acting sessions. Highly recommended for artists who run their own classes, etc.
The resources and room options have to be manually duplicated. If there was a “copy” option for those, I would use it more. For my use- Most of those would be nearly identical. Just applied to a different type of appointment.
Nancy G.
Marketing and Advertising, self-employed
Used daily for 2+ years
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I would be lost without this program. It is exactly what a scheduling program should be and not trying to add on things it doesn't NEED.
I have been using this program for years and it has never failed me. Even when I had an issue it was resolved promptly. It has all the features I need as I have multiple streams of income in my business and it satisfies the scheduling needs for all of them...from coaching to website design strategy sessions and training
There isn't anything I don't like about this program although I do wish at times I didn't have to use another 3-party app to integrate.
Jermill G.
E-Learning, 1-10 employees
Used daily for 2+ years
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Overall, Acuity Scheduling is a powerful and user-friendly appointment scheduling software. It is particularly well-suited for small businesses and professionals looking to streamline their scheduling processes and improve communication with clients.
Acuity Scheduling is a comprehensive and user-friendly appointment scheduling software. It allows businesses and professionals to manage and schedule appointments with clients and customers easily and efficiently.One of the key strengths of Acuity Scheduling is its intuitive interface, which makes it easy for users to set up and customize their scheduling system. The platform allows users to create...
While Acuity Scheduling is a comprehensive and user-friendly appointment scheduling software, it does have some potential drawbacks. One limitation is that the platform does not offer support for recurring appointments or events, which can be inconvenient for businesses or professionals with a high volume of repetitive appointments. Additionally, some users have reported that the customer service and support from Acuity Scheduling can be slow to respond to inquiries or issues.
Riccardo L.
Arts and Crafts, self-employed
Used weekly for 2+ years
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Overall, my experience with Acuity Scheduling has been a good one.
Acuity Scheduling does what you would expect from a scheduling tool and does it extremely well. You can sync the tool with your calendar app so that you don't have double-bookings, set up events with a different duration, choose the type of reminders (email and, with some plans, text messages too) and pick the information you would want a person to share when they fill out the form to book an appointment...
If you plan on selling coaching, consulting services or therapy sessions through Acuity Scheduling, you'll need to get ready to pay more than $20/month as some of the payment-related features are only available for certain paid plans.