amoCRM Reviews

Pros
We used amoCRM for a year, but stopped paying subscriptions. Of the benefits I can note good functionality. One of my favorite features was the Digital Pipeline, with which we could automate the sales funnel, advertising, and mailing.

Cons
The service is not intended for efficient work with clients. To answer a letter, you need to spend from 10 to 30 minutes. In addition, it is difficult to obtain information from the support service. They have one answer to all the questions: there is a problem, we are solving it. Neither the timing nor the reason you will never know.

Rating breakdown

Likelihood to recommend: 6/10

Pros
To manage the sales of the company, we use the amoCRM system. The platform provides an opportunity to analyze sales and track employee performance. Integration with the site through the API. It is possible to create sales funnels.

Cons
Inside the amoCRM platform there is no function to forecast sales. Also missing tool for managing resources and documents. You can not divide leads into different categories.

Rating breakdown

Likelihood to recommend: 7/10

Pros
Can be run on different devices - laptop, tablet, mobile phone effortless implementation

Cons
Slow export: The bigger your account gets the more problems you seem to have with the export of files. No templates: what amoCRM really lacks, in my opinion, is templates. What I mean is, for example I have a business process where all the leads are pretty much standard. And it would be really nice if I could simply create a template and be able to set default values – could really contribute a lot to the automation.

Rating breakdown

Pros
We use this CRM for 1.5 years. In addition to the basic functions, there is an excellent monitoring system: you can track and highlight statistics on any orders at any time. Thus, this CRM is also an excellent tool for in-depth analysis.

Cons
We had rare departures, as we wrote to the support service (twice). All promised to eliminate within a month. But a year has passed, and nothing has changed.

Rating breakdown

Likelihood to recommend: 8/10

Pros
We implemented amoCRM 1 year ago. During this time, I got so used to this service that I definitely would not change it to one another. In amoCRM it is very convenient to work with clients, since you can enter all the necessary data in the program: phone number, mail, place of work, date of birth, and you can also create a note and write additional information there.

Cons
I would like the support service to respond faster. Help sometimes has to wait for several days, even when the question is urgent. For the rest, I have no complaints.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Convenient functionality: as soon as this service appeared on the Internet, I began to use it. Plus, there is no need for unnecessary fuss: all employees added to their chat and can communicate on work issues, track all their actions, do not need to bother with viewing cameras and monitors. Definitely recommend the program.

Cons
Unfortunately, the support service answers for a long time and it's difficult to solve problems with bugs yourself, we have to wait an hour for an answer, and this slows down the work. It's good that the problems are rare.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Of the many existing CRMs today, amoCRM is in my opinion one of the most simple and straightforward. It is perfect for solving basic tasks or starting, which I was able to see from my own experience. A good design and interface, there is the possibility of integration with other tools.

Cons
I can safely say that amoCRM has a lot of minuses. These are security problems, unstable work, and slow support that cannot solve customer problems promptly. And one more thing - the system is not flexible enough, which is important for business.

Rating breakdown

Likelihood to recommend: 7/10

Pros
Simply perfectly structures the information, exercises control over the workflow, where it is necessary to prompt, remind. All information for productive activities is at hand. The program does half the work for you.

Cons
But I would like a little more options for self-customization, add individuality to a specific business. At large volumes, the memory limit for attachments may end.

Rating breakdown

Likelihood to recommend: 9/10

Pros
The amoCRM system is great for managing our company's sales. The platform allows us to conveniently carry out a full-fledged sales analysis and track employee performance.

Cons
In this CRM there is no possibility to divide leads into different categories. The support service does not respond promptly to requests, so a response can be expected for quite some time.

Rating breakdown

Likelihood to recommend: 8/10

Pros
The system allows you to simply maintain a database of contacts and accounting transactions (in reference to contacts). Contacts and transactions can be tagged. Based on the amount and status of transactions, a sales funnel is formed. There is an API. Possibility to add fields to transaction cards. Integration with MailChimp.

Cons
The interface of the system is not as simple as it seems at first glance, the cost of the package is quite high. But if you deal with CRM, you will certainly appreciate its functionality.

Rating breakdown

Likelihood to recommend: 7/10

Pros
We have tried several different CRM-systems but they didn’t work for us: interface was unmanageable and too complex or settings for the specifics of our company weren’t flexible enough. We had heard about AmoCRM from colleagues and decided to try AmoCRM. After trial period we have realized that this system is exactly what we need. It contains everything you need and nothing odd, it can be easily adjusted to meet needs of a company. Analytics allows you to track how your staff works, which provides a significant increase in sales effectiveness. We've been looking for a convenient system and finally found it. I highly recommend it!

Cons
Can't say. Our stuff has quickly adapted to the system, they no longer miss important tasks, we have managed to automate a lot of manual work and now our customers are satisfied with fast service.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Great API for customization and integration, simple integration with telephony, sites, emails, simple integration with other saas services and social networks.

Cons
Small amount functions for customization in graphical interface. Not god for difficult and long in time (several months and more) sales

Rating breakdown

Pros
Of the previously used numerous platforms, amoCRM is one of the simplest of them. It has a nice design and extensive integration with a significant number of other tools.

Cons
The system does not always work stably, I lack the necessary settings in the reports, and the support service works slowly and very often cannot solve the problems we have encountered.

Rating breakdown

Likelihood to recommend: 8/10

Pros
AmoCRM is exactly the service we need. With his help, we see the entire history of the client: what he bought, what he liked and how much we earned. All these data are collected in the statistics with which it is convenient to conduct an analysis of the work.

Cons
It is quite difficult to quickly implement CRM and start working. We planned to do everything in a week, but because of the abundance of functions, we had to study the service for a long time. As a result, the introduction took twice as long.

Rating breakdown

Likelihood to recommend: 7/10

Pros
Price is phenomenal, super easy to use, up and using within minutes of purchase, ... this is a CRM that makes our company money!

Cons
Tech support could have better knowledge about the use of the features in real life, how it applies to working day to day... but what they don't know, they have found out for me. They don't respond to messages very well, I have to keep calling back.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Our clients are mostly business owners or managers and with amoCRM, they have been very pleased with our service. We are pleased that we have used the product and reviewed it intensively before using it on our clients. We love every feature that is available. With the management of every project possible, this software did more and created possibilities for our team. Account and expense tracking are more positive features which made using amoCRM amazing. Everything is easier and financial management is more accurate.

Cons
Tech support of this product is honestly pretty poor. Response takes a long time to arrive. Good thing we only have little chances to need tech support.

Rating breakdown

Likelihood to recommend: 9/10

Pros
We use the service for almost a year. We have a fairly large company, so we were looking for a reliable and functional CRM. And we found her! In amoCRM there is everything that we need: a clear interface, the ability to automate the sales funnel, integration with social networks and just a stable job without failures.

Cons
If you do not use additional paid extensions, then amoCRM functionality may not seem so great. Fortunately, most extensions are inexpensive.

Rating breakdown

Likelihood to recommend: 8/10

Pros
I work in a highly profitable IT business, so for us every customer can make a good profit, and so you can not lose them. But such cases were before we started using amoCRM. Now all interaction is clearly logged, and the system can see the communication from the client's first appeal and to provide him with final reports on the work done.

Cons
I do not like how the technical support service works in this system, guys can not answer questions for a long time.

Rating breakdown

Likelihood to recommend: 8/10

Pros
We try to maximally automate all our business processes, one of the virtual assistants for us is amoCRM, which has a lot of functions and useful modules.

Cons
Despite the fact that the system is difficult to set up and master the functionality, technical support is always in touch and tries to prompt and help.

Rating breakdown

Likelihood to recommend: 8/10

Pros
We use CRM amoCRM to account for customer base and sales managers transactions. The system allows you to access detailed sales analytics. There is a possibility of integration with a personal site, there is an excellent mobile version for smartphones and tablets.

Cons
The main disadvantage of amoCRM is that only 4 types of reports are available in the system: goals, sales, employees and the number of calls. You cannot add new reports yourself.

Rating breakdown

Likelihood to recommend: 7/10

Pros
We have been using amoCRM for several years, because thanks to this service we have the opportunity to carry out a full collection of data about our customers. Well integrated with mobile devices.

Cons
In order to contact customer support, I personally need to spend a considerable amount of time, and even if they answer me, the quality of help does not always suit me. There are no tools that would allow to manage resources and documents.

Rating breakdown

Likelihood to recommend: 7/10

Rating breakdown

Pros
Simplicity and ease of use.

Cons
Currently disadvantages not detected.

Rating breakdown

Pros
Thanks to this software, we are able to effectively communicate with clients of our company, use social network management options, and also monitor progress. A large number of applications for integration is also an advantage.

Cons
To fully explore and use all the necessary functions in the work, you need to spend a significant amount of time. Not all support staff are able to answer any questions regarding their product.

Rating breakdown

Likelihood to recommend: 7/10

Pros
The main advantage of this program over analogues is the comfort in using the service. Analytics allows you to quickly get information on the lid for the selected period. It is possible to track at which stage customers lose interest.

Cons
Very often in the system there are technical problems, because of which you have to apply for support, which answers for a long time. Also there is no possibility of using it on your own server.

Rating breakdown

Likelihood to recommend: 6/10