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Google Workspace
5
13.1K
4
3.6K
3
562
2
79
1
86
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Collaboration application suite for teams
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Google Workspace - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Google Workspace overview
Based on 17520 verified user reviews
What is Google Workspace?
Google Workspace is a document management program offering key features such as document storage, secure data storage, file sharing, calendar management, and mobile access, among others.
Who uses Google Workspace?
Reviews for Google Workspace come from a wide variety of industries, including Information Technology and Services (9% of reviewers), Marketing and Advertising (8%), and Computer Software (7%). The most frequent use case for Google Workspace cited by reviewers is document management (56% of reviewers).
What do users say about Google Workspace pricing?
Some reviewers find Google Workspace offers good value for money with its integrated tools and reasonable pricing, and they appreciate free or discounted plans. However, some users report that advanced features are costly and the pricing structure is confusing.
What are the most popular integrations for Google Workspace?
The Google Workspace integrations most frequently cited by reviewers are: Gmail (an email management product rated 4.9 out of 5 for its integration with Google Workspace), Slack (a team communication product, 4.8), and Google Calendar (a scheduling product, 4.8).
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Collaboration Tools
Cloud Services
Email and Document Management
Frequent glitches and errors
Complex account handling
Dependence on internet access
Google Workspace’s user interface
Google Workspace pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.6
Features
4.6
Ease of use
4.6
Customer support
4.3
Reviews sentiment
What do users say about Google Workspace?
Google Workspace is a document management program offering key features such as document storage, secure data storage, file sharing, calendar management, and mobile access, among others.
Select to learn more
Who uses Google Workspace?
Based on 17,520 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Google Workspace's key features
GetApp's analysis of 1870 verified user reviews collected between July 2021 and October 2024 identifies Google Workspace's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Google Workspace's document storage for its ease of access, real-time collaboration, and version history. They highlight the integration with Google Drive, which allows seamless sharing and backup of files. Users report that the ability to organize documents into folders and access them from multiple devices increases productivity. However, some feel the navigation could be improved and find the storage options basic. The option to purchase additional storage is seen as a valuable aspect. Of the 793 Google Workspace users who gave detailed accounts of their use of Document Storage, 97% rated this feature as important or highly important.
Users value the secure data storage in Google Workspace, noting the strong encryption and access controls that protect their data. They appreciate capabilities like two-factor authentication, regular backups, and compliance with security standards. Reviewers mention the peace of mind that comes with knowing their data is safe from unauthorized access and cyber threats. Some users, however, feel that compliance monitoring could be improved compared to other applications. Of the 440 Google Workspace users who gave detailed accounts of their use of Secure Data Storage, 97% rated this feature as important or highly important.
Reviewers highlight the file sharing capabilities in Google Workspace, praising the ease of collaboration and control over permissions. They appreciate being able to share documents, spreadsheets, and presentations in real-time, with options to view, comment, or edit. Users find it convenient to share files both within and outside their organization, although some note difficulties when sharing with non-Gmail users. The integration with other Google tools enhances the overall experience. Of the 663 Google Workspace users who gave detailed accounts of their use of File Sharing, 97% rated this feature as important or highly important.
Jack K.
Project Manager

Julayne M.
Independent Contractor
Amit S.
Software Developer

Pawan N.
System Administrator
Users report that Google Workspace's calendar management is highly effective for organizing and scheduling events. They appreciate the ability to share calendars, set reminders, and integrate with other Google apps. Reviewers find the color-coding and customization options helpful for managing multiple calendars. However, some users wish for more flexibility in resource naming and better handling of secondary calendars. The integration with Google Meet and other platforms is seen as a significant advantage. Of the 558 Google Workspace users who gave detailed accounts of their use of Calendar Management, 96% rated this feature as important or highly important.
Reviewers indicate that calendar sync in Google Workspace ensures real-time updates across all devices, preventing scheduling conflicts and improving coordination. They appreciate the seamless integration with Gmail and other Google apps, which helps streamline scheduling and boost productivity. Users find it convenient to manage their schedules from multiple devices, although some mention issues with syncing events from different Gmail accounts on the same device. Of the 294 Google Workspace users who gave detailed accounts of their use of Calendar Sync, 94% rated this feature as important or highly important.
Users find mobile access in Google Workspace essential for staying productive on the go. They appreciate being able to access email, calendar, and documents from smartphones and tablets, which enhances flexibility and convenience. Reviewers highlight the seamless functionality of mobile apps, allowing them to collaborate and manage tasks from anywhere. Some users, however, note limitations based on device capabilities and wish for more integration capabilities like those offered by Zapier. Of the 394 Google Workspace users who gave detailed accounts of their use of Mobile Access, 91% rated this feature as important or highly important.
See related user reviews
Rene G.
Quality Assurance Supervisor
Jamari M.
CEO
Reham W.
Administrator
Chanda Q.
IVT
All Google Workspace features
Features rating:
Google Workspace alternatives
Google Workspace pricing
Pricing plans
Pricing details:
User opinions about Google Workspace price and value
Value for money rating:
To see what individual users think of Google Workspace's price and value, check out the review snippets below.

Pawan N.
System Administrator

Rebekah M.
Occupational Therapist
Google Workspace integrations (37)
Integrations rated by users
We looked at 17,520 user reviews to identify which products are mentioned as Google Workspace integrations and how users feel about them.
Integration rating: 4.9 (143)
Integration rating: 4.8 (127)
“Useful to get updates”
Aryan K.
CEO
Integration rating: 4.9 (102)
“I need my statuses updated when I am in meetings”
Dorle L.
Global Payroll Administrator
Integration rating: 4.8 (89)
Integration rating: 4.3 (88)
Integration rating: 4.9 (79)
“I need to share files with my team”
Dorle L.
Global Payroll Administrator
Google Workspace customer support
What do users say about Google Workspace customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Google Workspace customer support.
A fair number of users say Google Workspace support is responsive, with live chat or phone help available within minutes when needed.
Multiple users appreciate the extensive help resources, tutorials, and forums that make it easy to resolve most issues independently.
A number of users report difficulty reaching a live support agent, often facing long wait times or relying heavily on automated responses.
A subset of reviewers feel customer support lacks depth, with agents sometimes unable to resolve complex issues or only providing generic help articles.
Support options
Training options
To see what individual users say about Google Workspace's customer support, check out the review snippets below.
“G-suite support was outstanding, I was able to create my domain and website seamlessly, customer service is supportive and available to guide you through every step.”
Elaine J.
Licensed Mental health Counselor/Co-Owner
“I need to wait hours to get hold of their customer care from the live chat and the only option i have is to opening a support ticket from the email, which takes days for them to replies back.”

Norzihan I.
Recruiter
Google Workspace FAQs
Google Workspace combines all of the familiar productivity and collaboration tools by Google and combines them in an all-in-one suite for universal access across teams. The list of apps comprise: Gmail, Hangouts, Calendar, Google+, Drive, Sites, along with Google Docs, Sheets, Forms and Slides. Google Workspace also offers governance for these apps through Google Admin Console and Google Vault. Google Admin Console allows businesses to add users, manage devices and configure security settings for their data. Administrators can add and remove users, set up groups, and add verification steps and single sign on (SSO) all from a single console. This feature also includes mobile device management to facilitate BYOD and with the ability to implement security policies on iOS and Android devices. Google Vault allows users to archive, search and export on the company email and on-the-record chats for reporting and auditing.
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