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Omnichannel Contact Center
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based customer service platform
Table of Contents
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Omnichannel Contact Center - 2026 Pricing, Features, Reviews & Alternatives
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Omnichannel Contact Center overview
What is Omnichannel Contact Center?
Cloud Contact Center by masvoz is a customer service platform that helps businesses manage interactions across various communication channels such as SMS, phone, web, WhatsApp, and Webchat.
The application includes a bot that automatically replies to calls or messages and connects the caller with suitable agents. Cloud Contact Center allows marketers to create, evaluate, manage and run marketing campaigns with its personalized script, settings, and call list. Users can automate lead management processes, activate alternative phone numbers, and set up callbacks. With its customizable statistics dashboard, supervisors can schedule reports, control agent’s time, and monitor conversations in real-time.
Cloud Contact Center offers integration with various third-party platforms Zendesk, Microsoft Dynamics 365, Kustomer, HubSpot, Bitrix 24, and more. It facilitates automatic call distribution based on multiple criteria like calendar, contact lists, device, geographic origin, and agent status. With its IVR feature, businesses can handle incoming calls and resolve common queries through speech recognition and word spotting.
Starting price
Alternatives
with better value for money
Omnichannel Contact Center’s user interface
Omnichannel Contact Center reviews
Overall rating
5.0
/5
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100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend10/10
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1
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Omnichannel Contact Center's key features
Most critical features, based on insights from Omnichannel Contact Center users:
All Omnichannel Contact Center features
Features rating:
Omnichannel Contact Center alternatives
Omnichannel Contact Center
Starting from
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Bitrix24
Starting from
61
Per month
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Starting from
15
Per month
Twilio
Starting from
0.01
Omnichannel Contact Center pricing
Value for money rating:
Starting from
No pricing info
User opinions about Omnichannel Contact Center price and value
Value for money rating:
Omnichannel Contact Center integrations (18)
Omnichannel Contact Center support options
Typical customers
Platforms supported
Support options
Training options
Omnichannel Contact Center FAQs
Omnichannel Contact Center has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of Omnichannel Contact Center?
Omnichannel Contact Center has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Omnichannel Contact Center support?
Omnichannel Contact Center supports the following languages:
Catalan, Danish, Dutch, English, French, German, Latvian, Polish, Spanish, Swedish
Q. Does Omnichannel Contact Center offer an API?
Yes, Omnichannel Contact Center has an API available for use.
Q. What other apps does Omnichannel Contact Center integrate with?
Omnichannel Contact Center integrates with the following applications:
Vtiger CRM, Zoho CRM, Insightly, ActiveCampaign, Salesforce.org Nonprofit Cloud, Witei, Dynamics 365, Microsoft Teams, Freshdesk, Dialogflow, Bitrix24, Kustomer, HubSpot CRM, Evernote Teams, CoverManager, Google Sheets, WolfCRM, Zendesk Suite
Q. What level of support does Omnichannel Contact Center offer?
Omnichannel Contact Center offers the following support options:
Email/Help Desk, Chat, Phone Support, Knowledge Base, 24/7 (Live rep)