Qualaroo Features

Qualaroo

Powerful Survey And Feedback Management Tool

4.75/5 (16 reviews)

Competitor Feature Comparison

360 Degree Feedback
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Anonymous Feedback
Churn Management
Collaboration Tools
Commenting/Notes
Communication Management
Community Management
Conditional Logic
Content Creation
Customer Experience Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Reports
Customizable Templates
Dashboard
Data Analysis Tools
Data Import/Export
Data Visualization
Drag & Drop
Email Marketing
Feedback Management
Mobile Survey
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Language
Multiple User Accounts
NPS Survey Structure
NPS of Customers
NPS of Employees
Negative Feedback Management
Predictive Analytics
Pulse Surveys
Question Branching
Question Library
Question Piping
Randomization
Real Time Analytics
Real Time Data
Real Time Notifications
Real Time Reporting
Reporting & Statistics
Reporting/Analytics
Response Quotas
Response Validation
SSL Security
Search/Filter
Sentiment Analysis
Single Sign On
Site Intercept Survey
Skip Logic
Support Audio/Images/Video
Survey Builder
Survey Sample Management
Survey/Poll Management
Surveys & Feedback
Template Management
Text Analysis
Text Fields
Third Party Integrations
Trend Analysis
URL Customization
Visual Analytics
Website Integration
Visit WebsiteCompare App
360 Degree Feedback
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Anonymous Feedback
Churn Management
Collaboration Tools
Commenting/Notes
Communication Management
Community Management
Conditional Logic
Content Creation
Customer Experience Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Reports
Customizable Templates
Dashboard
Data Analysis Tools
Data Import/Export
Data Visualization
Drag & Drop
Email Marketing
Feedback Management
Mobile Survey
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Language
Multiple User Accounts
NPS Survey Structure
NPS of Customers
NPS of Employees
Negative Feedback Management
Predictive Analytics
Pulse Surveys
Question Branching
Question Library
Question Piping
Randomization
Real Time Analytics
Real Time Data
Real Time Notifications
Real Time Reporting
Reporting & Statistics
Reporting/Analytics
Response Quotas
Response Validation
SSL Security
Search/Filter
Sentiment Analysis
Single Sign On
Site Intercept Survey
Skip Logic
Support Audio/Images/Video
Survey Builder
Survey Sample Management
Survey/Poll Management
Surveys & Feedback
Template Management
Text Analysis
Text Fields
Third Party Integrations
Trend Analysis
URL Customization
Visual Analytics
Website Integration
Visit WebsiteCompare App
360 Degree Feedback
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Anonymous Feedback
Churn Management
Collaboration Tools
Commenting/Notes
Communication Management
Community Management
Conditional Logic
Content Creation
Customer Experience Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Reports
Customizable Templates
Dashboard
Data Analysis Tools
Data Import/Export
Data Visualization
Drag & Drop
Email Marketing
Feedback Management
Mobile Survey
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Language
Multiple User Accounts
NPS Survey Structure
NPS of Customers
NPS of Employees
Negative Feedback Management
Predictive Analytics
Pulse Surveys
Question Branching
Question Library
Question Piping
Randomization
Real Time Analytics
Real Time Data
Real Time Notifications
Real Time Reporting
Reporting & Statistics
Reporting/Analytics
Response Quotas
Response Validation
SSL Security
Search/Filter
Sentiment Analysis
Single Sign On
Site Intercept Survey
Skip Logic
Support Audio/Images/Video
Survey Builder
Survey Sample Management
Survey/Poll Management
Surveys & Feedback
Template Management
Text Analysis
Text Fields
Third Party Integrations
Trend Analysis
URL Customization
Visual Analytics
Website Integration
Learn moreCompare App

Mobile apps

iOS App


1 review

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

Qualaroo Feature Reviews

15 reviewers had the following to say about Qualaroo's features:

Rishi A.

Easy to conduct real-time on-site and in-app surveys.

2021-09-27

We liked using the pop-up Nugde surveys to collect customer feedback in real-time and start working on resolving the issues.

Pros

I like how the tool integrates with so many third-party tools and avoids data silos.

Cons

Dashboard UI is confusing and underwhelming.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Marketing and Advertising company, 1-10 employees)

Decent user and customer feedback tool

2018-11-07

If you are looking for an advanced survey tool, this is your best bet.

Pros

Qualaroo is a customer feedback tool that lets you collect feedback from customers and visitors in real-time with ease.

Cons

You'd need to learn how to use it. 3. The design and features need update especially reporting section.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Aaron W.

Valuable Insight and Tangible Results

2017-08-23

We ran a survey that provided valuable insights into our customer journey - allowing us to make small tweaks on our homepage that resulted in a 35% uplift in conversions on a test.

Pros

Also the design API meant it was easy to brand our overlays in a way that suited our business.

Cons

The reporting functionality is somewhat limited and grouping results by person/ or even by question is difficult to do without getting tons of blanks and having to scroll a lot.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Amod N.

An Advanced tool to gather feedback effortlessly

2020-12-10

I went for Qualaroo because we needed to target a very specific set of our product’s users. Our new product was proving to be quite polarizing, with some users loving it and some unable to figure out the new features. We needed to know this group’s pain points. So, we targeted the popup questions based on user behaviour to ask them what we should do to address their concerns. We identified the solution as including hover-popups to explain the functions of the new icons, as well as a link at the top to our help section.

Pros

White-labeling: our users felt that our product was asking them questions, not a third-party software.

Cons

It takes a bit of practice to get the targeting fine-tuned. Reporting dashboard could do with a bit of upgrading.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Qualaroo


Thanks for sharing your views on Qualaroo.

Read more
Diksha J.

Easy to install and create excellent surveys

2021-09-09

It was easy to create surveys as well with many templates and different question types.

Pros

I liked advanced reporting, branching and skip logic for the surveys and also the pop up surveys.

Cons

It would be great if they had industry specific templates.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Saumya S.

Excellent tool for A/B tests

2020-12-10

Qualoroo’s popup surveys called Nudge proved to be the perfect tool for A/B testing.

Pros

For me, it is the language transition that automatically converts the survey text to several languages.

Cons

Currently, there is no option to clone desktop nudges to mobile nudges.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Qualaroo


Thanks for sharing your views on Qualaroo.

Read more
Aniket U.

Extremely useful and user friendly customer feedback tool.

2020-12-16

By incorporating the popup surveys, we could pinpoint that the customers face difficulties in the navigation and checkout process, which made them abandon the website before completing the purchase.

Pros

The tool offers tons of handy templates for someone, not an expert in crafting an effective survey or questionnaire.

Cons

In the free version, there are not many integrations available.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Qualaroo


Thanks for sharing your views on Qualaroo.

Read more
Sugandh S.

Effortlessly gauge if a customer is happy or not

2021-06-15

In a text-based survey, respondents are allowed to answer questions in their own words, which is sometimes easy to understand, sometimes not.

Pros

No doubt, the USP of this customer feedback is its AI-powered sentiment analysis of the free-form text responses to understand customer’s feelings.

Cons

There could be more advanced analytics for further in-depth assessment of survey responses, other than just identifying emotions like happiness, anger, joy, etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from ProProfs


Thanks for sharing your review on Qualaroo.

Read more
Karmaveer S.

Easy to use for collecting real-time feedback with sentiment analysis

2021-06-23

It was easy to set it up on our website and as soon as we did it, we were able to collect feedback right away.

Pros

Besides the obviously remarkable Sentiment Analysis feature, I really like the survey templates offered for different surveys like NPS, CES, UES, etc. since I am not a pro at coming up with the right questions to ask.

Cons

The price of the tool is a bit on the higher side.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from ProProfs


Thanks for sharing your review on Qualaroo.

Read more
foster s.

Honest Qualaroo Review

2021-09-11

It is an elite marketing tool for gathering clients feedback really fast.

Pros

Qualaroo allows me to analyze and understand consumer insight without neccessarly hiring a marketing savvy.

Cons

The visuals on the dashboard should be worked on.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from ProProfs


Thanks for sharing your review on Qualaroo

Read more
Sagar S.

Great templates to survey customers from the get-go.

2021-06-23

My overall experience was very positive since the tool performed exceptionally and fetched better results than expected.

Pros

With the Nudge feature, it was easy to survey customers while they are performing an action to get precise feedback.

Cons

I tried the trial version before but it only offered the most-basic functionalities. I wish they will add more features to the trial version

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ProProfs


Thanks for sharing your views on Qualaroo.

Read more
Nimit k.

Reliable companion in mobile app development

2021-03-08

We launched popup surveys at various stages based on user behavior.

Pros

With Qualaroo, the implementation of micro surveys on our app at the early stages was very easy.

Cons

In terms of the features and analytics provided, the paid version of Qualaroo seems slightly overpriced.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from ProProfs


Thanks for sharing your feedback.

Read more
Jordi O.

Best alternative in VOC softwares

2020-07-16

I've used the NPS score and CRO solution to improve my ecommerce clients' revenue and get quality insights which I wasn't able to get using other tools like Hotjar. The interface us oretty straight forward and really easy to set-up, so I was able to configure it in a morning.

Pros

It's really easy to set-up compared to other tools and you don't need any programming skills

Cons

Some pricing tiers are a little bit high for my main market (Spain)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Gerrit S.

Quick insights with an easy to use tool... Great!

2017-08-28

Pros

flexibility, usability, the speed we can generate insights and test the improvements again with our customers

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Natalie B.

A+ Customer Service

2016-06-02

Haven't had first hand experience with the software yet, but my interactions with their customer service team has been most enjoyable!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more