Qualaroo Features

Qualaroo

Customer insight surveys and analysis

4.4/5 (5 reviews)

Qualaroo Feature Summary

  • Targeted questions
  • Skip logic
  • Customization tools
  • Mobile device optimized feedback
  • Net promoter score surveys
  • CSV response export
  • Customizable message screen
  • Email collector overlay
  • Call to action overlay
  • Ability to redirect to URL
  • Geographic targeting
  • Analytics integrations
  • Branching
  • Lead gen forms
  • Sentiment analysis (IBM Watson)
  • Marketo, Salesforce, HubSpot & Optimizely integrations
  • Exit surveys, email surveys, link surveys
  • Question library
  • Reporting & design API
  • Surveys & feedback
  • Reporting dashboard
  • Geo & event targeting
  • Advanced targeting

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Qualaroo Feature Reviews

4 reviewers had the following to say about Qualaroo's features:

Anonymous
(Marketing and Advertising company, 1-10 employees)

Decent user and customer feedback tool

2018-11-07

Qualaroo is a great tool for data collection.

Pros

Qualaroo is a customer feedback tool that lets you collect feedback from customers and visitors in real-time with ease.

Cons

You'd need to learn how to use it. 3. The design and features need update especially reporting section.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Aaron Whyte

Valuable Insight and Tangible Results

2017-08-23

We ran a survey that provided valuable insights into our customer journey - allowing us to make small tweaks on our homepage that resulted in a 35% uplift in conversions on a test.

Pros

Also the design API meant it was easy to brand our overlays in a way that suited our business.

Cons

The reporting functionality is somewhat limited and grouping results by person/ or even by question is difficult to do without getting tons of blanks and having to scroll a lot.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Gerrit Seul

Quick insights with an easy to use tool... Great!

2017-08-28

Pros

flexibility, usability, the speed we can generate insights and test the improvements again with our customers

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Natalie Barbour

A+ Customer Service

2016-06-02

Haven't had first hand experience with the software yet, but my interactions with their customer service team has been most enjoyable!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more