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Whatfix
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Accelerate Digital Adoption
Table of Contents
Whatfix - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
Whatfix overview
What is Whatfix?
Whatfix is advancing the "userization" of application technology, by empowering companies to maximize the ROI of digital investments across the application lifecycle. Powered by GenAI, Whatfix’s product suite includes a digital adoption platform, simulated application environments for hands-on training, and no-code application analytics.
Whatfix enables organizations to drive user productivity, ensure process compliance, and improve user experience of internal and customer-facing applications.
With seven offices across the US, India, UK, Germany, Singapore, and Australia, Whatfix supports 700+ enterprises, including 80+ Fortune 500s like Shell, Microsoft, Schneider Electric, Cisco, UPS Supply Chain Solutions, and Genuine Parts Company. Backed by investors such as Warburg Pincus, Softbank Vision Fund 2, Dragoneer, Peak XV Partners, Eight Roads, and Cisco Investments, software clicks with Whatfix. For more information, visit the Whatfix website.
Key benefits of using Whatfix
Whatfix enables organizations to drive user productivity, ensure process compliance, and improve user experience of internal and customer-facing applications.
With seven offices across the US, India, UK, Germany, Singapore, and Australia, Whatfix supports 700+ enterprises, including 80+ Fortune 500s like Shell, Microsoft, Schneider Electric, Cisco, UPS Supply Chain Solutions, and Genuine Parts Company. Backed by investors such as Warburg Pincus, Softbank Vision Fund 2, Dragoneer, Peak XV Partners, Eight Roads, and Cisco Investments, software clicks with Whatfix. For more information, visit the Whatfix website.
Whatfix’s user interface
Whatfix pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.6
Features
4.6
Ease of use
4.5
Customer support
4.9
Reviews sentiment
What do users say about Whatfix?
Their tools and services have not only met our needs but have also enhanced the experience for our customers.
Select to learn more
Who uses Whatfix?
Based on 77 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Whatfix's key features
Most critical features, based on insights from Whatfix users:
All Whatfix features
Features rating:
Whatfix alternatives
Whatfix
Starting from
Free
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Jotform
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No pricing info
Whatfix pricing
Pricing plans
Pricing details:
DAP Standard
No pricing info
Features included:
- In-App Guidance
- Smart Context
- Adoption Everywhere
- Content Agregation
- Out-Of-the-Box Surveys
- Content Lifecycle Management
- Guidance Analytics
- Manual Language Translation
- Audit Logs
- Data Residency
- Limited Integrations
- SSO
- Cloud & Self-hosted Deployment Options
- 24/5 Customer Support
- Named Customer Success Manager
- Content Author Training
DAP Premium
No pricing info
Features included:
- Custom Surveys
- Auto Language Translation
- Auto Testing
- Integrations
- Offline Mode
- Virtual Desktop Support
DAP Enterprise
No pricing info
Contact vendor for more details
Product Analytics Standard
No pricing info
Features included:
- 25 Tag User Actions
- Auto Tracking
- Custom Dashboard
- Funnel Insights
- Trend Insights
- User Journey Insights
- User Properties
- Event Properties
- Cohorts
- 24/5 Customer Support
- Named Customer Success Manager
- Content Author Training
Product Analytics Premium
No pricing info
Features included:
- Unlimited Tag User Actions
Product Analytics Enterprise
No pricing info
Contact vendor for more details
User opinions about Whatfix price and value
Value for money rating:
To see what individual users think of Whatfix's price and value, check out the review snippets below.
Tim L.
Sr. Consultant
Verified reviewer
Anonymity request
Whatfix integrations (24)
Top integrations
Whatfix customer support
What do users say about Whatfix customer support?
Customer support rating:
We analyzed 41 verified user reviews to identify positive and negative aspects of Whatfix customer support.
A significant portion of users highlight the personalized support, with dedicated representatives assigned from the start.
Widespread user sentiment praises the support team's quick response times, often resolving issues almost instantly.
Broad user base appreciates the team's expertise and proactive assistance during setup, integration, and ongoing use.
Frequently reported by users, the ease of contacting support via multiple channels, including built-in messaging, is a major benefit.
Support options
Training options
To see what individual users say about Whatfix's customer support, check out the review snippets below.
“I actually enjoy making the walkthroughs with the Whatfix software, but perhaps the best thing about the software is the customer support staff, which is always at the ready to help with everything from the initial set up to maintenance.”
James K.
Customer Support Manager
“The tool itself is excellent - it gives us the means to easily, effectively, and unobtrusively communicate to our users - but the excellent support from Whatfix in helping us make the most of the tool is unparalleled.”
Adam S.
Senior Business Analyst
“The Whatfix customer support team is always available to assist with the areas we have trouble on and they do everything they can to get the flows to work in the most optimal way. ”
Erin D.
Business Analysis Sr. Specialist
Whatfix FAQs
Whatfix has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Whatfix support?
Whatfix supports the following languages:
Arabic, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Danish, English, French, German, Hebrew, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian (Bokmal), Portuguese, Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Thai, Ukrainian, Vietnamese
Q. Does Whatfix support mobile devices?
Whatfix supports the following devices:
Android, iPad, iPhone
Q. Does Whatfix offer an API?
Yes, Whatfix has an API available for use.
Q. What level of support does Whatfix offer?
Whatfix offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base, Chat