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Zoho CRM
Customer relationship management solution
Last updated: March 2025
Zoho CRM Pricing
Pricing plans
Pricing details:
User opinions about Zoho CRM price and value
Value for money rating:
Of 199 reviews that provide robust commentary on Zoho CRM's price and value, 72% mention it in a positive light.
Most users consider Zoho CRM to offer good value for money, highlighting its affordability and extensive range of features. They appreciate the various pricing tiers, including a free version with basic functionalities, which makes it accessible for businesses of all sizes. Users find the platform's customization options and integration capabilities with other Zoho products and third-party apps beneficial. They also note that Zoho CRM provides a comprehensive solution for managing customer relationships, sales, marketing, and support, all at a reasonable cost. Some users report that the software's feature-rich platform and affordable pricing make it a popular choice for growing organizations.
However, some reviewers feel that the pricing structure can be complex and potentially expensive, especially for advanced features or larger teams. They mention that certain necessary features are only available in higher-priced plans, which can increase costs for small businesses. Some users also express concerns about the limited functionality of the free and lower-tier plans, as well as the need for better customer support. Additionally, a few users find the customization process time-consuming and costly, and they wish for more flexibility in selecting add-ons without having to upgrade to more expensive plans.
Check .
To see what individual users think of Zoho CRM's cost and value, check out the review excerpts below.
Lillian Griffin
Human Resources Generalist
Gabriel Leow
Director
Popular contenders
Price starts from
12
/user
Per month
Pricing model
Free trial