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Top Rated Customer Engagement Software with Chat/Messaging in 2026

Verified reviewer profile picture
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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Chat/messaging facilitates instant and real-time communication with customers, improves response times, and centralizes interactions. It supports various media sharing, enhances engagement, and provides a user-friendly experience for effective customer support and relationship management. Our reviewers in customer engagement software rated this feature as highly important.

5 Best Customer Engagement Software with Chat/Messaging

Product
User rating
Starting price
Zendesk Suite logo
4.4
(4K)
39
per user/per month
visit website
Slack logo
4.7
(24K)
8.75
per user/per month
visit website
LiveAgent logo
4.7
(1.7K)
15
per user/per month
visit website
LiveChat logo
4.6
(1.7K)
25
per user/per month
learn more
Text Request logo
4.6
(1.1K)
59
flat rate/per month
learn more

See other top Customer Engagement products with chat/messaging

How we picked the 5 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Customer Engagement software category. They also needed to have sufficient reviews about chat/messaging, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for chat/messaging, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 5 best products

Zendesk Suite logo

Zendesk Suite

Reviews Sentiment
 
 
 
1-2(117)
3-4(1,681)
5(2,272)
Key Features
Content Management4.2
Engagement Tracking

User insights about the chat/messaging feature

Reviewers indicate that Zendesk Suite's chat/messaging capabilities are user-friendly and effective for real-time customer support. They appreciate the organized threads, the ease of use, and the ability to receive and send messages promptly. Users find it helpful for both customer-facing and internal communication, although some customization limitations are noted.

See related user reviews

“Our organization also has a merchandise store where customers can buy merchandise. We have the chat/messaging wizard on our merchandise website so if someone has a question or inquiry about their order, they can easily message and get help.”
JF

James F.

Music Manager

“We used this app in chatting with our customers. it really helps our company communicate with our customers that needs customer support assistance”
LA

Lani A.

Tea Leader

Starting price
39per user /
per month
visit website
Pros and Cons based on 4,070 verified reviews

Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details
Slack logo

Slack

Reviews Sentiment
 
 
 
1-2(175)
3-4(6,598)
5(17,262)
Key Features
Content Management4.6
Engagement Tracking

User insights about the chat/messaging feature

Reviewers highlight Slack's chat/messaging capabilities as essential for team communication, especially for remote teams. They appreciate the ease of use, real-time updates, and the ability to organize conversations into channels. Users enjoy the fun elements like emojis and gifs, and find the integration with other tools and the notification system very effective.
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See related user reviews

“The instant messaging facility helped a lot with instant notifications enabling users to get the critical update to the right person immediately. Slack gives instant notifications to the tagged person which makes the user define the particular user. Unlike other platforms where it notifies all. There are several but slack stood among them.”
Verified reviewer profile picture

Mohan K.

Data Analyst

“We can instantly chat with everyone within our workspace. We can send a message make a quick video call or simply use the huddle feature to connect with coworkers. This is extremely helpful when we need an update or opinion on certain tasks. This feature helps save time to a great extent ”
Verified reviewer profile picture

Yashika A.

Analyst

Starting price
8.75per user /
per month
visit website
Pros and Cons based on 24,035 verified reviews
Verified reviewer profile picture
Verified reviewer profile picture

Effective remote communication

Efficient colleague communication

Enhanced team collaboration

Streamlined project management

Extensive integration options

High resource consumption

Inconsistent notifications

Confusing thread management

Slack's pricing drawbacks

Messaging limitations

See pros and cons details
LiveAgent logo

LiveAgent

Reviews Sentiment
 
 
 
1-2(7)
3-4(496)
5(1,250)
Key Features
Content Management4.7
Engagement Tracking --

User insights about the chat/messaging feature

Users report that LiveAgent's chat/messaging capabilities are simple, efficient, and easy to deploy. They find it helpful for real-time customer support, allowing quick and clear communication. Reviewers appreciate the modern interface, the ability to anticipate customer questions, and the overall smooth and seamless experience.

See related user reviews

“Real-time messaging with clients is crucial for problem resolution. The customer can tell me exactly what they need help with, and I can respond in real-time!”
NS

Nathalie S.

Licensed Sales Agent

“The chat feature is super simple to use and I love that you can anticipate what the customer will ask as we go along”
AB

Amanda B.

Assistant Services Manager

Starting price
15per user /
per month
visit website
Pros and Cons based on 1,753 verified reviews

Unified social media management

Enhanced team coordination

Comprehensive client support

Centralized communication channels

Frequent technical issues

Complex email management

Challenging call management

See pros and cons details
LiveChat logo
Reviews Sentiment
 
 
 
1-2(19)
3-4(490)
5(1,204)
Key Features
Content Management --
Engagement Tracking4.5

User insights about the chat/messaging feature

Reviewers indicate that LiveChat's chat/messaging capabilities are highly valuable for real-time customer support. They find the interface clean and easy to use, and appreciate the detailed visitor information provided. Users report that it is reliable, integrates well with other systems, and is particularly helpful for shy customers or those with language barriers.

See related user reviews

“We use LiveChat on our website. Customers and prospects send us chat and messaging frequently. It's a convenient way to communicate with them and see if a call or email is necessary or if we can easily answer their question directly in the chat.”
HH

Hannah H.

HR and Accounting Specialist

“The people who are shy to talk or who have language barriers can easily talk in chat with confidence”
HA

Haroon A.

Lead officer

Starting price
25per user /
per month
learn more
Pros and Cons based on 1,713 verified reviews

Effective team collaboration

Extensive integration options

Easy implementation process

Enhanced client communication

Seamless website integration

Frequent connection issues

High costs for small teams

Inconsistent issue resolution

Messaging limitations

See pros and cons details
Text Request logo
Reviews Sentiment
 
 
 
1-2(18)
3-4(321)
5(854)
Key Features
Content Management
Engagement Tracking

User insights about the chat/messaging feature

Users find Text Request's chat/messaging capabilities essential for quick and reliable communication with clients and staff. They appreciate the ease of use, real-time responses, and the ability to send mass texts. However, some reviewers mention issues with message tracking and glitches. The integration with websites and the ability to send images are also valued.
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See related user reviews

“We have a widget on our website that allows people to simply click and chat with us. We get a notification when someone sends a message.”
DG

Dan G.

manager

“The chat to sms has been a much better resource for our clients and prospects. They can message us online and the conversation carry's over to their mobile phone via SMS.”
Verified reviewer profile picture

Brian D.

Program Director

Starting price
59flat rate /
per month
learn more
Pros and Cons based on 1,193 verified reviews
Verified reviewer profile picture

Smooth transition process

Enhanced team collaboration

Effective patient communication

Efficient client communication

Easy learning curve

Inefficient name search

Inconsistent notifications

Disorganized text conversations

Limited text messaging features

Glitchy messaging system

See pros and cons details

Other Top Rated Customer Engagement Software with Chat/Messaging in 2026

Sinch Engage logo

Sinch Engage

All-in-one messaging platform for SMS, MMS, RCS & WhatsApp

visit website
Sinch Engage (formerly MessageMedia) is an easy, all-in-one messaging platform made for building stronger customer relationships. With support for SMS, MMS, RCS & WhatsApp, we make it easy to engage customers on mobile channels they love—at scale. CRM-integrated, 100% security, 24/7 support. 

Read more about Sinch Engage

Users also considered
Preferred Patron Loyalty logo

Preferred Patron Loyalty

Innovative Loyalty Programs, Customer Engagement & Gift Card

visit website
Experience the power of a branded loyalty program with diverse promotions, including our exclusive WeatherSmart™ Intelligence. Recognize customer purchases and visits, boost retention, and drive growth. Stand out with innovative features that set your business apart.

Read more about Preferred Patron Loyalty

Users also considered
Zoho Desk logo

Zoho Desk

Customer service software for businesses of all sizes

visit website
Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations.

Read more about Zoho Desk

Users also considered
Zoho CRM Plus logo

Zoho CRM Plus

Unified Customer Experience platform

visit website
Zoho CRM Plus empowers businesses of all sizes with a unified customer experience platform that helps them engage with customers across all stages of their lifecycle and turn them into valuable brand advocates. Key features include unified sales, marketing, and customer service, omnichannel customer

Read more about Zoho CRM Plus

Users also considered
Zoho CRM logo

Zoho CRM

Customer relationship management solution

visit website
Connect in real time with customers and prospects, across all channels. From email to phone, live chat, and even social media, stay in touch anytime, anywhere with an Omnichannel CRM like Zoho.

Read more about Zoho CRM

Users also considered
OnRamp logo

OnRamp

B2B organizations with high-touch customer onboarding

visit website
OnRamp is dynamic customer onboarding software that helps onboarding managers make any high-touch customer onboarding process simple.

Read more about OnRamp

Users also considered
USAN Contact Suite for Amazon Connect logo

USAN Contact Suite for Amazon Connect

Extending the power and breadth of Amazon Connect

visit website
Contact Suite is a critical component of any Amazon Connect implementation. It consists of natively built solutions that extend the power and
functionality of Amazon Connect. These solutions require no integration effort and work in tandem with Amazon Connect. Agent Desktop, Dialer, Chat, Email

Read more about USAN Contact Suite for Amazon Connect

Users also considered
Zendesk Suite logo

Zendesk Suite

AI powered customer service across all channels

visit website
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Read more about Zendesk Suite

Users also considered
Freshdesk logo

Freshdesk

Online helpdesk system and customer service software

visit website
Freshdesk is a cloud-based customer service software that helps businesses of all sizes engage with customers across email, phone, chat, and social media effortlessly.

Read more about Freshdesk

Users also considered
ReviewInc logo

ReviewInc

Reputation management and customer experience software unite

visit website
ReviewInc is reputation management software and customer experience tools in one dashboard. designed to help businesses of all sizes handle, monitor, collect, and share customer reviews across multiple platforms such as Google, Facebook, and more.

Read more about ReviewInc

Users also considered
Slack logo

A single place for team communication and workflows

learn more
Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Read more about Slack

Users also considered
Viber logo

Mobile messaging platform

learn more
Viber is a mobile messaging platform, which helps businesses communicate and run promotional campaigns via one-to-one chats, video calls or text notifications.

Read more about Viber

Users also considered
Hootsuite logo

Social media management & scheduling for SMBs and enterprise

learn more
Hootsuite helps brands manage social media better, from the smallest businesses to the largest enterprises across CPG, finance, healthcare, tech, higher-ed, and government services.

Read more about Hootsuite

Users also considered
LiveAgent logo
Category Leaders

Multichannel Help Desk Solution with Powerful AI Features

learn more
LiveAgent is an omnichannel customer satisfaction solution. It helps businesses manage key customer interactions and customer support tickets from a single platform. LiveAgent is a leader in delivering exceptional customer experiences.

Start with a 1 month free trial, no credit card required.

Read more about LiveAgent

Users also considered
LiveChat logo

AI-based live chat for customer support and sales teams

learn more
Engage customers on your website and guide them through the sales process or provide them with an amazing customer service! Try LiveChat for 30 days for free!

Read more about LiveChat

Users also considered
Text Request logo
Category Leaders

Ignite customer engagement

learn more
Text Request is crafted to cut through the noise, so you can connect with customers anytime, anywhere.

Read more about Text Request

Users also considered
Intercom logo

AI-powered customer service with helpdesk

learn more
Intercom is redefining how businesses support their customers using powerful messaging and automation

Read more about Intercom

Users also considered
Birdeye logo

AI-based webchat assistant for business conversations

learn more
Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.

Read more about Birdeye

Users also considered
TeamSupport logo

Cloud-based customer support solution for B2B SaaS

learn more
TeamSupport is an all-in-one, AI-driven platform for B2B SaaS that unites support ticketing, messaging, and live chat with insights and workflows for onboarding, churn prevention & upsell motions. Get a 365° view of customer health and start making data-driven decisions that build loyal customers.

Read more about TeamSupport

Users also considered
Lime Connect logo

Live chat and customer messaging for businesses of all sizes

learn more
Lime Connect is the leading GDPR-compliant software for messaging & automation that helps businesses transform customer communication.

Read more about Lime Connect

Users also considered
Salesforce Service Cloud logo

AI powered customer service management platform

learn more
Use Salesforce Service Cloud's customer self-service, online communities, live chat and social customer support features to improve online customer engagement.

Read more about Salesforce Service Cloud

Users also considered
Weave logo

Customer communication and appointment scheduling solution

learn more
Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered
Marketo Engage logo

AI-powered marketing automation platform

learn more
Adobe Marketo Engage is an AI-driven marketing automation platform designed to help teams scale personalized buyer engagement and manage omnichannel campaigns. The platform offers features including audience segmentation, lead scoring, dynamic content personalization, and native CRM integrations. It supports campaign execution across email, web, mobile, chat, events, and digital advertising channels while providing multi-touch attribution and analytics to measure marketing impact on revenue.

Read more about Marketo Engage

Users also considered
SendGrid logo

Delivers reliable email at scale for businesses

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SendGrid is a solution that provides a cloud-based email infrastructure to help relieve businesses of the cost and complexity of maintaining custom email systems. It provides email delivery, scalability and real-time analytics along with APIs. The platform also offers SMTP service, email validation, deliverability insights, and dynamic templates, while supporting multiple programming languages including Node.js, Python, and Java.

Read more about SendGrid

Users also considered
Lucky Orange logo
Category Leaders

All-in-one conversion optimization suite for website owners

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Lucky Orange is an all-in-one conversion optimization suite that helps website owners identify drop-offs in the conversion process using dynamic heatmaps, visitor recordings, form analytics, live chat, and polls

Read more about Lucky Orange

Users also considered

Key features for Customer Engagement software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Content Management: Users value the ability to create, manage, and organize content efficiently, aiding in knowledge sharing, marketing, and enhancing customer engagement. 95% of reviewers rated this feature as important or highly important.
  • Engagement Tracking: Reviewers appreciate insights into user interactions, enabling better decision-making and enhanced customer communication strategies. 93% of reviewers rated this feature as important or highly important.
  • Customer Database: A centralized repository for customer information facilitates personalized interactions, efficient follow-ups, and targeted marketing efforts. 91% of reviewers rated this feature as important or highly important.
  • Activity Tracking: Activity tracking provides insights into user behaviors and interactions, helping businesses optimize strategies and improve performance. 90% of reviewers rated this feature as important or highly important.
  • Alerts/Notifications: Real-time alerts and notifications ensure timely responses, enhancing customer communication and improving workflow efficiency. 89% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Detailed reports and analytics offer valuable insights into customer behavior and campaign effectiveness, driving informed decision-making and strategy optimization. 88% of reviewers rated this feature as important or highly important.