getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Table of Contents

usersusersusers

Talk with us for a free 15-min consultation

Expert advisors like Chase, who have helped 1,000+ companies, can find the right software for your needs.

Top Rated Customer Experience Software with Contact Management in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Contact management centralizes customer information, streamlining communication and support. It enables tracking interactions, customizing fields for specific data, segmenting customers for targeted outreach, and integrating with other tools, enhancing overall customer service and engagement. Our reviewers in customer experience software rated this feature as highly important.

3 Best Customer Experience Software with Contact Management

  • Zendesk Suite
  • Zoho CRM
  • Hootsuite - Highest rated for contact management

See other top Customer Experience products with contact management

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the customer experience software category. They also needed to have sufficient reviews about contact management, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for contact management based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

Zendesk Suite logo
4.4
(4K)

User insights about the contact management feature

Reviewers indicate that Zendesk Suite's contact management allows them to effectively track and manage customer information, providing personalized support. They appreciate the unified dashboard for viewing team performance and customer insights. Users find it useful for managing customer relationships, escalating tickets, and integrating with various communication sources. However, some users report issues with contact name and email accuracy, and occasional reliance on other tools for contact management.
“Thanks to a unified dashboard, our ticketing solution allows customer support managers to see team performance at a glance, and it gives agents with the customer insights they need to navigate encounters.”
DB

Destiny B.

Customer Service Support

“Contact Management allows our business to effectively keep track of customer information, enabling us to provide personalized support.”
Verified reviewer profile picture

Ahmed A.

Founder, Biomedical Engineer & Data Scientist

Customer Experience key features coverage

Zendesk Suite offers 6 out of the 6 key features for Customer Experience software identified by reviewers:

Feedback Management4.2
Surveys & Feedback4.4
Reporting/Analytics4.2
Negative Feedback Management4.3
Customizable Fields4.2
Customizable Forms4.4

Pros and cons based on 4,071 verified reviews

56% of users rated Zendesk Suite 5 out of 5 stars, while 3% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 4,071 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

Cons:

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details

Pricing

Starting price:$39 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Zoho CRM logo
4.3
(6.9K)

User insights about the contact management feature

Reviewers appreciate Zoho CRM's comprehensive contact management capabilities, highlighting its ease of use, customization options, and centralized database. They find it helpful for organizing and tracking customer interactions, segmenting contacts for targeted marketing, and integrating with other Zoho applications and third-party tools. Users value the ability to add custom fields, import/export contacts, and maintain detailed profiles. However, some users mention occasional complexity and the need for better handling of duplicate contacts.
“Database management was a crucial aspect and ZOHO CRM helped us in managing the Contacts at ease We were able to use appropriate contacts lists to send our email campaigns. Import and export of contacts was also at ease. ”
RK

Ravi K.

Business Manager

“High depth and customization for contact management...including contact creation and handling history and relevant file uploads (invoices, service records, receipts, email campaigns and much more)”
Verified reviewer profile picture

Haresh K.

Partner

Customer Experience key features coverage

Zoho CRM offers 6 out of the 6 key features for Customer Experience software identified by reviewers:

Feedback Management4.5
Surveys & Feedback4.4
Reporting/Analytics4.3
Negative Feedback Management4.2
Customizable Fields4.5
Customizable Forms4.3

Pros and cons based on 6,964 verified reviews

51% of users rated Zoho CRM 5 out of 5 stars, while 4% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 6,964 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Comprehensive sales management

Efficient client management

Effective customer tracking

Robust lead management

Scalable for various business sizes

Cons:

Frequent user issues

Inadequate customer support

Outdated user interface design

Need for performance improvements

Complicated navigation

See pros and cons details

Pricing

Starting price:$14 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Hootsuite logo
4.4
(3.7K)

User insights about the contact management feature

Reviewers indicate that Hootsuite's contact management capabilities help them keep their social media contacts organized and accessible from anywhere with an internet connection. They appreciate the ability to tag, filter, and sort contacts, which enhances engagement with their audience. Users find it valuable for tracking audience interactions and improving response times. However, some users mention that they rarely use this aspect of Hootsuite or prefer using other programs for contact management.
“Managing contacts is he bread and butter of social media networking. The purpose is to grow your rolodex and audience. This tool allows you to keep their info organized and in one location that cam be accessed anywhere as long as you have an internet connection.”
DT

Dayna T.

Owner/Operator

“Hootsuite allows users to manage their social media contacts and engage with them efficiently. It provides features like tagging, filtering, and sorting contacts to help users stay organized and engage with their audience effectively.”
Verified reviewer profile picture

Saeed E.

Engineer

Customer Experience key features coverage

Hootsuite offers 5 out of the 6 key features for Customer Experience software identified by reviewers:

Feedback Management4.3
Surveys & Feedback4.2
Reporting/Analytics4.3
Negative Feedback Management
Customizable Fields4.2
Customizable Forms4.4

Pros and cons based on 3,794 verified reviews

52% of users rated Hootsuite 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 3,794 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient multi-platform management

Significant time savings

Visual post scheduling

Streamlined content management

Ideal for small businesses

Cons:

Image posting limitations

High costs and limited free version

Cluttered and outdated interface

Frequent account disconnections

Limited and costly reporting

See pros and cons details

Pricing

Starting price:$399 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Customer Experience Software with Contact Management in 2026

Zoho CRM logo

Customer relationship management solution

Zoho CRM has a clean user interface that facilitates easy navigation. Engage your prospects and/or customers through live chat options, forums, in-product banners, and several other features.

Read more about Zoho CRM

Users also considered
Jotform logo

Cloud-based form builder tool for digital forms.

Jotform Enterprise provides an all-in-one customer feedback collection, organization, and NPS software for businesses looking to provide an unparalleled customer experience. From calculating NPS, to designing autoresponder emails, Jotform Enterprise will help you skyrocket customer experience!

Read more about Jotform

Users also considered
Freshdesk logo

Online helpdesk system and customer service software

Freshdesk is a cloud-based customer service software that helps businesses of all sizes deliver consistent and delightful customer experiences across different channels.

Read more about Freshdesk

Users also considered
Pipedrive logo

Cloud-based CRM solution for salespeople

Pipedrive is a sales management tool that gets sales teams organized. It helps you focus on the activities that drive deals to close.

Read more about Pipedrive

Users also considered
Zendesk Suite logo

AI powered customer service across all channels

Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Read more about Zendesk Suite

Users also considered
Hootsuite logo

Social media management & scheduling for SMBs and enterprise

Hootsuite helps brands manage social media better, from the smallest businesses to the largest enterprises across CPG, finance, healthcare, tech, higher-ed, and government services.

Read more about Hootsuite

Users also considered
LiveAgent logo

Multichannel Help Desk Solution with Powerful AI Features

LiveAgent is a help desk and customer experience management software. It helps businesses manage customer interactions from a unified platform. LiveAgent is a leader in delivering personalized experiences and exceeding customer expectations.

Start with a 30-day free trial, no credit card required.

Read more about LiveAgent

Users also considered
LiveChat logo

AI-based live chat for customer support and sales teams

LiveChat is a customer service software that enables businesses to communicate with website visitors in real time through chat functionality. The platform includes AI-based chatbots for automating routine inquiries, customizable chat widgets, and proactive chat invitations to engage visitors. It offers integration capabilities with various third-party applications including CRM systems, e-commerce platforms, and marketing tools.

Read more about LiveChat

Users also considered
EngageBay CRM logo

Integrated sales & marketing software for growing teams

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Read more about EngageBay CRM

Users also considered
Intercom logo

AI-powered customer service with helpdesk

Intercom Customer Service Suite combines an AI agent called Fin with a helpdesk platform designed for customer service operations. The platform includes features such as omnichannel communication across phone, email, and live chat, an AI-enhanced inbox, ticketing system, and a knowledge hub for centralizing support content. Fin uses a patented AI architecture to resolve customer queries and can be trained on company procedures and policies for deployment across multiple channels.

Read more about Intercom

Users also considered
Birdeye logo

AI-based webchat assistant for business conversations

Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.

Read more about Birdeye

Users also considered
Tidio logo

Aill-in-one customer support software with AI features

Tidio is an all-in-one customer experience platform with features like help desk, live chat, chatbot, and AI agents. Improve engagement by talking to customers in real time, automate answers with chatbot Flows, or use Tidio's AI agent to resolve up to 64% of all interactions.

Read more about Tidio

Users also considered
TeamSupport logo

Cloud-based customer support solution for B2B SaaS

TeamSupport AI-driven Customer Experience Software is an all-in-one platform, providing a 365° view of customer health. Unite your support and success teams with insights and workflows for onboarding, churn prevention & upsell motions, and more. Purpose-built for growth-stage B2B SaaS companies.

Read more about TeamSupport

Users also considered
Bitrix24 logo

All in one business management workspace

Bitrix24 #1 FREE customer experience and customer relationship management platform used by 12 million businesses worldwide.

Read more about Bitrix24

Users also considered
Weave logo

Customer communication and appointment scheduling solution

Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered
Sprout Social logo

Social Media Management Software for Business

Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence.

Read more about Sprout Social

Users also considered
Kangaroo logo
Category Leaders

An all-in-one Loyalty and Marketing Platform for businesses.

Kangaroo’s powerful loyalty marketing solution can be completely customized to engage customers via personalized offers and rewards, automated marketing, digital gift cards, branded app, custom omnichannel experience & robust reporting. Kangaroo is available in English, French, Spanish & Portuguese.

Read more about Kangaroo

Users also considered
Swell logo

Cloud-based customer experience management platform

Swell helps you grow your business by putting your reputation to work. When you look as good online as you do in person, new customers will come your way. With more reviews and better engagement, you’ll be found online, rank higher in searches, get more web traffic, and of course, more customers.

Read more about Swell

Users also considered
Twilio logo

Build, Scale, and Operate Customized Communication Solutions

Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

Read more about Twilio

Users also considered
Yotpo logo

Marketing platform for collecting and showcasing reviews

Take the guesswork out of customer experience: See exactly what your customers think about your products and get instant feedback on new releases.

Read more about Yotpo

Users also considered
NiceJob logo

Reputation marketing with reviews, social & SEO tools

NiceJob is the easiest way to get more great reviews, referrals and sales. We help businesses get the reputation they deserve! We also help your website convert more leads and improve your SEO!

Read more about NiceJob

Users also considered
Influitive logo

Customer-Powered Growth

The Influitive platform helps B2B companies discover, nurture, and mobilize their customers, developers, partners, and employees to shorten sales cycles, amplify marketing, increase retention and drive product innovation.

Read more about Influitive

Users also considered
Pointerpro logo

Assessments and surveys for generating personalized reports

Pointerpro is an all-in-one assessment software platform that enables users to create online assessments and automatically generate personalized PDF reports for respondents. The platform features a drag-and-drop report builder, scoring capabilities, and multiple assessment types including personality tests, risk assessments, and surveys, while maintaining ISO 27001 certification for data security.

Read more about Pointerpro

Users also considered
CXone Mpower logo

Cloud-based contact center software

CXone Mpower is a cloud-based contact center platform that assists with customer experience (CX), brand value optimization, and more.

Read more about CXone Mpower

Users also considered
Podium logo

AI-enabled lead management and conversion platform

Give every customer a 5-star experience and create lifetime loyalty with Podium. Manage all your messaging, payments, text marketing, phone calls, and third-party apps in one account, so you always have the context at your fingertips.

Read more about Podium

Users also considered

Key features for Customer Experience software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Feedback Management: Reviewers appreciate the ability to categorize, prioritize, and respond to feedback, aiding in product and service improvements. 93% of reviewers rated this feature as important or highly important.
  • Surveys & Feedback: Users value the ease of creating custom surveys, gathering insights, and making data-driven decisions to enhance customer experience. 91% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Reviewers highlight detailed, customizable reports and real-time data analysis, which help track trends and measure impact. 90% of reviewers rated this feature as important or highly important.
  • Negative Feedback Management: Users emphasize the importance of quickly addressing negative feedback, which helps resolve issues and improve customer satisfaction. 88% of reviewers rated this feature as important or highly important.
  • Customizable Fields: Reviewers find customizable fields enhance data collection, allowing forms to be tailored to specific business needs. 88% of reviewers rated this feature as important or highly important.
  • Customizable Forms: Users appreciate the flexibility to design forms that meet specific requirements, improving data collection and client engagement. 87% of reviewers rated this feature as important or highly important.