Customer Experience Software with Custom Fields

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39 apps

Wix Answers   

19
The only unified customer support solution.
Wix Answers combines a knowledge base, call center, ticketing and live chat providing one continuous timeline for the agents, and consistent, seamless customer experience for the end-users. Read more about Wix Answers
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The only unified customer support solution.
Wix Answers combines a knowledge base, call center, ticketing and live chat providing one continuous timeline for the agents, and consistent, seamless customer experience for the end-users. Read more about Wix Answers
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SoGoSurvey   

625
Customer and employee experience management platform.
SoGoSurvey’s customer experience (CX) platform enables companies of all sizes to discover and act on what drives customer loyalty. Keep customers happy and build value for your CX initiatives by prioritizing activities with the biggest potential impact on valued customers. Read more about SoGoSurvey
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Customer and employee experience management platform.
SoGoSurvey’s customer experience (CX) platform enables companies of all sizes to discover and act on what drives customer loyalty. Keep customers happy and build value for your CX initiatives by prioritizing activities with the biggest potential impact on valued customers. Read more about SoGoSurvey
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Pipedrive   

2,212
CRM built by salespeople, for salespeople
Pipedrive is a sales management tool that gets sales teams organized. It helps you focus on the activities that drive deals to close. Read more about Pipedrive
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CRM built by salespeople, for salespeople
Pipedrive is a sales management tool that gets sales teams organized. It helps you focus on the activities that drive deals to close. Read more about Pipedrive
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Zoho CRM   

4,159
CRM software that helps you sell smarter, better, faster.
Zoho CRM has a clean user interface that facilitates easy navigation. Engage your prospects and/or customers through live chat options, forums, in-product banners, and several other features. Read more about Zoho CRM
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CRM software that helps you sell smarter, better, faster.
Zoho CRM has a clean user interface that facilitates easy navigation. Engage your prospects and/or customers through live chat options, forums, in-product banners, and several other features. Read more about Zoho CRM
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Userlytics   

8
Cloud-based usability testing platform for digital assets
With card sorting, tree testing, shareable highlight reels, automatic audio transcriptions, and more, quickly run customer experience studies to gather feedback & insights from your target persona(s) as they navigate your sites, apps, or prototypes (or your competitors) on mobile, desktop or tablet. Read more about Userlytics
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Cloud-based usability testing platform for digital assets
With card sorting, tree testing, shareable highlight reels, automatic audio transcriptions, and more, quickly run customer experience studies to gather feedback & insights from your target persona(s) as they navigate your sites, apps, or prototypes (or your competitors) on mobile, desktop or tablet. Read more about Userlytics
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Freshdesk   

2,180
Online helpdesk system and customer service software
Freshdesk is a cloud-based customer service software that helps businesses of all sizes deliver consistent and delightful customer experiences across different channels. Read more about Freshdesk
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Online helpdesk system and customer service software
Freshdesk is a cloud-based customer service software that helps businesses of all sizes deliver consistent and delightful customer experiences across different channels. Read more about Freshdesk
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SmartKarrot   

8
Comprehensive Product and Customer Success Platform
SmartKarrot is a Customer Experience Platform that helps organizations to create and manage digital touchpoints. From product onboarding, feature adoption, feedback cycles, multichannel communication - SmartKarrot provides an integrated approach to provide a consistent experience for your customers. Read more about SmartKarrot
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Comprehensive Product and Customer Success Platform
SmartKarrot is a Customer Experience Platform that helps organizations to create and manage digital touchpoints. From product onboarding, feature adoption, feedback cycles, multichannel communication - SmartKarrot provides an integrated approach to provide a consistent experience for your customers. Read more about SmartKarrot
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Zingle   

112
Text messaging for customer service & team collaboration
Zingle is an SMS messaging solution which enables communication between businesses & their customers via text, with multi-channel messaging, automations & more. Read more about Zingle
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Text messaging for customer service & team collaboration
Zingle is an SMS messaging solution which enables communication between businesses & their customers via text, with multi-channel messaging, automations & more. Read more about Zingle
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Zendesk   

2,374
Cloud-based Help Desk & Customer Support Platform
Zendesk helps you create one destination for all your customer self-service needs. Read more about Zendesk
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Cloud-based Help Desk & Customer Support Platform
Zendesk helps you create one destination for all your customer self-service needs. Read more about Zendesk
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CloudTalk   

133
Cloud-based call center software for sales and support teams
CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction, and boost sales. Integrate CloudTalk with existing tools, buy phone numbers from 80+countries, use 40+ advanced features and monitor team performance in real-time. Read more about CloudTalk
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Cloud-based call center software for sales and support teams
CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction, and boost sales. Integrate CloudTalk with existing tools, buy phone numbers from 80+countries, use 40+ advanced features and monitor team performance in real-time. Read more about CloudTalk
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LiveAgent   

927
Great customer service starts with better help desk software
Great customer service starts with better Customer Experience Software! Read more about LiveAgent
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Great customer service starts with better help desk software
Great customer service starts with better Customer Experience Software! Read more about LiveAgent
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Bitrix24   

419
100% free CRM, collaboration and communication tool suite
Bitrix24 #1 FREE customer experience and customer relationship management platform used by 5 million businesses worldwide. Read more about Bitrix24
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100% free CRM, collaboration and communication tool suite
Bitrix24 #1 FREE customer experience and customer relationship management platform used by 5 million businesses worldwide. Read more about Bitrix24
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SendX   

22
Affordable Email Marketing Software
SendX is an Affordable, Intuitive & Feature-rich Email Marketing Software for marketers & business owners. SendX provides unlimited email sends, powerful automation tools, 24x7 live support, great email deliverability. Starts with 14 days free trial. Pricing starts at $9. Read more about SendX99/month.
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Affordable Email Marketing Software
SendX is an Affordable, Intuitive & Feature-rich Email Marketing Software for marketers & business owners. SendX provides unlimited email sends, powerful automation tools, 24x7 live support, great email deliverability. Starts with 14 days free trial. Pricing starts at $9. Read more about SendX99/month.
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SurveyLab   

37
Survey software and questionnaire tool
Best survey tool for customer experience tracking and management. CSAT, NPS / NPS2, CES and closed loop process support. Read more about SurveyLab
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Survey software and questionnaire tool
Best survey tool for customer experience tracking and management. CSAT, NPS / NPS2, CES and closed loop process support. Read more about SurveyLab
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Salesforce Service Cloud  

445
Customer Service & Field Service Management Solutions
Use Salesforce Service Cloud's knowledge management, online communities, live chat and social customer support features to improve your customer's experience. Read more about Salesforce Service Cloud
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Customer Service & Field Service Management Solutions
Use Salesforce Service Cloud's knowledge management, online communities, live chat and social customer support features to improve your customer's experience. Read more about Salesforce Service Cloud
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Cayzu  

31
Cloud Based Ticket Management & Help Desk Software
Cayzu shows all conversations from multiple channels on a single screen. With ticket management, workflow automation, real-time insights, & a knowledge base. Read more about Cayzu
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Cloud Based Ticket Management & Help Desk Software
Cayzu shows all conversations from multiple channels on a single screen. With ticket management, workflow automation, real-time insights, & a knowledge base. Read more about Cayzu
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Dimelo  

2
Unified management tool for customer service conversations
Engage Digital best suited for companies with a minimum of 100 employees. RingCentral Engage Digital is a unified platform for customer service teams to manage all digital customer care channels and conversations, including email, social networks, chat, and mobile, through a single platform… Read more about Dimelo
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Unified management tool for customer service conversations
Engage Digital best suited for companies with a minimum of 100 employees. RingCentral Engage Digital is a unified platform for customer service teams to manage all digital customer care channels and conversations, including email, social networks, chat, and mobile, through a single platform… Read more about Dimelo
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Zoho Desk  

1,611
Cloud-based help desk platform
Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations. Read more about Zoho Desk
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Cloud-based help desk platform
Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations. Read more about Zoho Desk
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TeamSupport  

753
B2B Customer Support Software
TeamSupport is helpdesk software built for business to business customer support. Full visibility of customers, parent-child relationships, customizable SLAs, Customer Health Index, and even associate tickets at a company level to improve customer relationships. Read more about TeamSupport
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B2B Customer Support Software
TeamSupport is helpdesk software built for business to business customer support. Full visibility of customers, parent-child relationships, customizable SLAs, Customer Health Index, and even associate tickets at a company level to improve customer relationships. Read more about TeamSupport
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KnowledgeOwl  

208
Knowledge base and documentation software
KnowledgeOwl is knowledge management and documentation software used to create knowledge bases. It allows you to create and share online manuals, handbooks, help pages, user guides, software documentation and more. It makes it fast and easy to create online portals, manuals, and help sites for customers and employees alike. Read more about KnowledgeOwl Save time and money by sharing knowledge and information. Our knowledge base software can be used to create internal company knowledge bases as well as to create self-service portals for your customers. Help your customers to help themselves by creating online FAQs, as well as technical software documentation, user manuals, guides and brochures. Employee training manuals and company handbooks can also be created making the employee onboarding process more streamlined.
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Knowledge base and documentation software
KnowledgeOwl is knowledge management and documentation software used to create knowledge bases. It allows you to create and share online manuals, handbooks, help pages, user guides, software documentation and more. It makes it fast and easy to create online portals, manuals, and help sites for customers and employees alike. Read more about KnowledgeOwl Save time and money by sharing knowledge and information. Our knowledge base software can be used to create internal company knowledge bases as well as to create self-service portals for your customers. Help your customers to help themselves by creating online FAQs, as well as technical software documentation, user manuals, guides and brochures. Employee training manuals and company handbooks can also be created making the employee onboarding process more streamlined.
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Bookafy  

129
Free online appointment booking software
Differentiated by design, Bookafy is a beautiful online appointment scheduling platform to give your customers the best booking experience. Read more about Bookafy
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Free online appointment booking software
Differentiated by design, Bookafy is a beautiful online appointment scheduling platform to give your customers the best booking experience. Read more about Bookafy
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amoCRM  

130
Messenger-based sales tool for SMBs and entrepreneurs
Building a connection with your customers is easier with amoCRM. Enhance and automate your content strategy and promotions to reach your target audiences better. Your sales team will deliver better customer experience with this messenger-based sales solution, built for SMBs and entrepreneurs. Read more about amoCRM
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Messenger-based sales tool for SMBs and entrepreneurs
Building a connection with your customers is easier with amoCRM. Enhance and automate your content strategy and promotions to reach your target audiences better. Your sales team will deliver better customer experience with this messenger-based sales solution, built for SMBs and entrepreneurs. Read more about amoCRM
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CheckMarket  

138
Cloud-based enterprise survey software solution
Cloud-based enterprise survey software solution. Users in more than 150 countries use CheckMarket to conduct beautiful surveys, get insights and act on the results. Read more about CheckMarket
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Cloud-based enterprise survey software solution
Cloud-based enterprise survey software solution. Users in more than 150 countries use CheckMarket to conduct beautiful surveys, get insights and act on the results. Read more about CheckMarket
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Kayako  

154
Unified customer service platform
Kayako - Customer Experience Software made personal and simple with a unified customer service platform that helps you build closer relationships. Read more about Kayako
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Unified customer service platform
Kayako - Customer Experience Software made personal and simple with a unified customer service platform that helps you build closer relationships. Read more about Kayako
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GetFeedback  

40
Send better surveys. Collect better feedback.
Improve your customer experience by with beautiful, mobile-friendly surveys. Easily create, distribute and customize surveys to get the feedback you need. Read more about GetFeedback
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Send better surveys. Collect better feedback.
Improve your customer experience by with beautiful, mobile-friendly surveys. Easily create, distribute and customize surveys to get the feedback you need. Read more about GetFeedback
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