getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Table of Contents

usersusersusers

Talk with us for a free 15-min consultation

Expert advisors like Chase, who have helped 1,000+ companies, can find the right software for your needs.

Top Rated Customer Experience Software with Email Management in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Email management allows efficient handling of customer communications through clear workflows, automated responses, and personalized templates. It helps track performance, maintain organized records, and ensure timely notifications and targeted campaigns. Our reviewers in customer experience software rated this feature as important.

4 Best Customer Experience Software with Email Management

  • Zoho CRM
  • Zoho Desk
  • Freshdesk
  • Zendesk Suite - Highest rated for email management

See other top Customer Experience products with email management

How we picked the 4 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the customer experience software category. They also needed to have sufficient reviews about email management, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for email management based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 4 best products

Zoho CRM logo
4.3
(6.9K)

User insights about the email management feature

Users appreciate Zoho CRM's email management for its automation, tracking, and integration capabilities. They highlight features like automated follow-up emails, email templates, and detailed email analytics. Reviewers find it easy to organize and manage emails, and they value the integration with other Zoho CRM features and third-party applications. However, some users mention that the system can be complicated and note occasional issues with email synchronization and integration between apps.
“It is very easy to use and set up. You can quickly add contacts and create email lists. Secondly, it has a lot of great features such as automated email responses, email tracking, and email templates. Lastly, it integrates well with other Zoho CRM features and third-party applications.”
Verified reviewer profile picture

Sianna M.

Freelancer

“Automated emails is HUGE...being able to verify good emails vs bad emails, huge....that extra contact with clients for holidays and birthdays, ect, automated is huge in saving time but keeping in touch with clients.”
MB

Michael B.

Owner Operator

Customer Experience key features coverage

Zoho CRM offers 6 out of the 6 key features for Customer Experience software identified by reviewers:

Feedback Management4.5
Surveys & Feedback4.4
Reporting/Analytics4.3
Negative Feedback Management4.2
Customizable Fields4.5
Customizable Forms4.3

Pros and cons based on 6,964 verified reviews

51% of users rated Zoho CRM 5 out of 5 stars, while 4% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 6,964 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Comprehensive sales management

Efficient client management

Effective customer tracking

Robust lead management

Scalable for various business sizes

Cons:

Frequent user issues

Inadequate customer support

Outdated user interface design

Need for performance improvements

Complicated navigation

See pros and cons details

Pricing

Starting price:$14 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Zoho Desk logo
4.5
(2.2K)

User insights about the email management feature

Reviewers appreciate Zoho Desk's email management capabilities, highlighting its ease of use and effectiveness in organizing and managing emails. They report that it allows for seamless communication with customers, turning emails into help tickets, and integrating with Gmail. Users value the ability to set up workflows, templates, and SLA's for emails, and they find the system very organized and reliable. However, some mention occasional issues with emails not reaching specific addresses.
“With the email management customers also can integrate there Gmail account with the Zoho and can raise the ticket from the same. with the email managing tool representatives also can reply to the email which we received in the Zoho so that it can be replied to the same email through the zoho desk”
Verified reviewer profile picture

Dnyanoba M.

Deputy Manager

“What I like most about Email Management in Zoho Desk is being able to setup clear email workflows and assignment rules, being able to use templates and canned responses, being able to establish SLA's for emails, being able to monitor email”
TC

Tiffany C.

Owner CEO

Customer Experience key features coverage

Zoho Desk offers 6 out of the 6 key features for Customer Experience software identified by reviewers:

Feedback Management4.3
Surveys & Feedback4.4
Reporting/Analytics4.3
Negative Feedback Management4.1
Customizable Fields4.4
Customizable Forms4.2

Pros and cons based on 2,211 verified reviews

59% of users rated Zoho Desk 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 2,211 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Enhanced productivity features

Effective team collaboration

Streamlined client interactions

Support for business expansion

Seamless CRM integration

Cons:

Slow performance issues

Notification management challenges

Email handling limitations

Complex user interface

See pros and cons details

Pricing

Starting price:$20 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Freshdesk logo
4.5
(3.4K)

User insights about the email management feature

Reviewers indicate that Freshdesk's email management is helpful for handling high volumes of customer emails, with features like automated ticket assignment, notifications, and customizable templates. They appreciate the integration with email and social channels, and the ability to track and close tickets efficiently. Users also mention the ease of use and the ability to manage emails within the platform. However, some report issues with spam filters and occasional delays in ticket receipt.
“We manage all our incoming emails to the Customer Care department via Freshdesk. It allows up to manage the high volume of emails we received, and auto assign to specified agents to respond to our clients.Setting up the Rules also helps up automate several aspects of the incoming emails which is critical in maintaining our service levels and efficiency. Just wish there were a few more modifications available for setting up rules - although they mostly can handle what we want, but some cases the emails are do not end up behaving as expected as there are other factors at play.”
HU

Haseeb U.

Customer Service Supervisor of Training and Development

“This was used to manage all incoming emails, due to the previous method being colour coding in outlook this as a major improvement”
LM

L M.

Lead Data And Analytics Manager

Customer Experience key features coverage

Freshdesk offers 6 out of the 6 key features for Customer Experience software identified by reviewers:

Feedback Management4.8
Surveys & Feedback4.5
Reporting/Analytics4.3
Negative Feedback Management4.0
Customizable Fields4.2
Customizable Forms4.5

Pros and cons based on 3,407 verified reviews

59% of users rated Freshdesk 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 3,407 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Multichannel communication support

Efficient help desk management

Enhanced team collaboration

Robust issue tracking

Comprehensive customer support

Cons:

Limited search functionality

Slow performance speed

Inconsistent issue resolution

Inefficient email management

Problematic call management

See pros and cons details

Pricing

Starting price:$19 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Zendesk Suite logo
4.4
(4K)

User insights about the email management feature

Users find Zendesk Suite's email management intuitive and user-friendly, with capabilities like sorting, labeling, and automatic ticket generation. They appreciate the detailed record-keeping of conversations and the ability to track email metrics such as response and resolution times. Reviewers also highlight the integration with other tools and the centralized database for cross-functional team access. However, some users note limitations in managing multiple inboxes and occasional issues with duplicate emails.
“One particularly helpful feature of the Zendesk email management tool is the ability to track email metrics, such as response time and resolution time. This helps us to measure our team's performance and identify areas where we can improve.Overall, the email management tool has been a valuable asset to our customer support team, allowing us to efficiently manage a large volume of customer inquiries while providing excellent service.”
Dd

Daniel d.

engineer

“We use Zendesk to solve email tickets raised by parents and we are able to set goals on our response time and the system helps us stay on track of our goal by availing statistics on how we are fairing on.”
EM

Elizabeth M.

Admin Assistant

Customer Experience key features coverage

Zendesk Suite offers 6 out of the 6 key features for Customer Experience software identified by reviewers:

Feedback Management4.2
Surveys & Feedback4.4
Reporting/Analytics4.2
Negative Feedback Management4.3
Customizable Fields4.2
Customizable Forms4.4

Pros and cons based on 4,070 verified reviews

56% of users rated Zendesk Suite 5 out of 5 stars, while 3% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 4,070 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

Cons:

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details

Pricing

Starting price:$39 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Customer Experience Software with Email Management in 2026

SurveyMonkey logo

Online survey and feedback collection platform

Create experiences customers love with AI-powered surveys & analytics. Quickly gather and analyze feedback using NPS®, CSAT, and VoC programs to identify opportunities for improvement. Integrate insights with 200+ business tools like Salesforce and Tableau, empowering teams to take action.

Read more about SurveyMonkey

Users also considered
Zoho CRM logo

Customer relationship management solution

Zoho CRM has a clean user interface that facilitates easy navigation. Engage your prospects and/or customers through live chat options, forums, in-product banners, and several other features.

Read more about Zoho CRM

Users also considered
Jotform logo

Cloud-based form builder tool for digital forms.

Jotform Enterprise provides an all-in-one customer feedback collection, organization, and NPS software for businesses looking to provide an unparalleled customer experience. From calculating NPS, to designing autoresponder emails, Jotform Enterprise will help you skyrocket customer experience!

Read more about Jotform

Users also considered
Freshdesk logo

Online helpdesk system and customer service software

Freshdesk is a cloud-based customer service software that helps businesses of all sizes deliver consistent and delightful customer experiences across different channels.

Read more about Freshdesk

Users also considered
Pipedrive logo

Cloud-based CRM solution for salespeople

Pipedrive is a sales management tool that gets sales teams organized. It helps you focus on the activities that drive deals to close.

Read more about Pipedrive

Users also considered
Zendesk Suite logo

AI powered customer service across all channels

Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Read more about Zendesk Suite

Users also considered
LiveAgent logo

Multichannel Help Desk Solution with Powerful AI Features

LiveAgent is a help desk and customer experience management software. It helps businesses manage customer interactions from a unified platform. LiveAgent is a leader in delivering personalized experiences and exceeding customer expectations.

Start with a 30-day free trial, no credit card required.

Read more about LiveAgent

Users also considered
LiveChat logo

AI-based live chat for customer support and sales teams

LiveChat is a customer service software that enables businesses to communicate with website visitors in real time through chat functionality. The platform includes AI-based chatbots for automating routine inquiries, customizable chat widgets, and proactive chat invitations to engage visitors. It offers integration capabilities with various third-party applications including CRM systems, e-commerce platforms, and marketing tools.

Read more about LiveChat

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations.

Read more about Zoho Desk

Users also considered
SumUp logo

POS and payments processing software

SumUp offers card readers and POS systems designed for small businesses across various industries. The platform provides comprehensive payment solutions including portable card readers, self-service kiosks, and invoicing capabilities. SumUp also features financial management tools such as business checking accounts and customer engagement options through gift cards and reward programs, all accessible through a single mobile application.

Read more about SumUp

Users also considered
Typeform logo

Interactive form builder for data collection

Understand how customers feel with surveys, real-time insights, and AI that surfaces trends and next steps.

Read more about Typeform

Users also considered
EngageBay CRM logo

Integrated sales & marketing software for growing teams

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Read more about EngageBay CRM

Users also considered
Intercom logo

AI-powered customer service with helpdesk

Intercom Customer Service Suite combines an AI agent called Fin with a helpdesk platform designed for customer service operations. The platform includes features such as omnichannel communication across phone, email, and live chat, an AI-enhanced inbox, ticketing system, and a knowledge hub for centralizing support content. Fin uses a patented AI architecture to resolve customer queries and can be trained on company procedures and policies for deployment across multiple channels.

Read more about Intercom

Users also considered
Tidio logo

Aill-in-one customer support software with AI features

Tidio is an all-in-one customer experience platform with features like help desk, live chat, chatbot, and AI agents. Improve engagement by talking to customers in real time, automate answers with chatbot Flows, or use Tidio's AI agent to resolve up to 64% of all interactions.

Read more about Tidio

Users also considered
TeamSupport logo

Cloud-based customer support solution for B2B SaaS

TeamSupport AI-driven Customer Experience Software is an all-in-one platform, providing a 365° view of customer health. Unite your support and success teams with insights and workflows for onboarding, churn prevention & upsell motions, and more. Purpose-built for growth-stage B2B SaaS companies.

Read more about TeamSupport

Users also considered
Lime Connect logo

Live chat and customer messaging for businesses of all sizes

Lime Connect is the leading GDPR-compliant software for messaging & automation that helps businesses transform customer communication.

Read more about Lime Connect

Users also considered
XM for Strategy & Research logo

Customer insights & brand research survey management tool

XM for Strategy & Research is a survey management tool designed to help businesses collect feedback and provide insight into brand awareness and consumer preferences. Key features include sentiment analysis, trend alerts, predictive behavior analytics, real-time response monitoring, and data insight reports.

Read more about XM for Strategy & Research

Users also considered
Survio logo

Turn feedback into growth with Survio.

Trusted by 5M+ users, Survio is a secure, GDPR-compliant survey platform with powerful features for every device.

Read more about Survio

Users also considered
Broadly logo

Online review & reputation management for small businesses

Broadly is an online review & reputation management tool that helps small service-providing businesses improve their online reputation & attract new customers

Read more about Broadly

Users also considered
Zoho Survey logo
Category Leaders

Cloud-based tool for creating and manging surveys

Zoho Survey offers a customizable online survey maker for businesses to gather insights. With over 30 question types, advanced logic, and multilingual support, users can create targeted questionnaires. Surveys can be distributed via email, social media, and QR codes, collecting responses online or offline. The platform provides analytics like sentiment analysis, word clouds, and cross tabulation to help organizations understand customer satisfaction, employee experience, and market research.

Read more about Zoho Survey

Users also considered
Bitrix24 logo

All in one business management workspace

Bitrix24 #1 FREE customer experience and customer relationship management platform used by 12 million businesses worldwide.

Read more about Bitrix24

Users also considered
Weave logo

Customer communication and appointment scheduling solution

Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered
Kangaroo logo
Category Leaders

An all-in-one Loyalty and Marketing Platform for businesses.

Kangaroo’s powerful loyalty marketing solution can be completely customized to engage customers via personalized offers and rewards, automated marketing, digital gift cards, branded app, custom omnichannel experience & robust reporting. Kangaroo is available in English, French, Spanish & Portuguese.

Read more about Kangaroo

Users also considered
Nicereply logo

The effortless way to champion customer experience

Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever.

Read more about Nicereply

Users also considered
Yonyx logo

Decision tree driven Interactive guides for customer service

Create decision tree driven interactive guides that integrate with your CRM & help improve customer experience while reducing cost.

Read more about Yonyx

Users also considered

Key features for Customer Experience software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Feedback Management: Reviewers value the ability to categorize, prioritize, and respond to feedback, which helps in identifying trends and improving services. 93% of reviewers rated this feature as important or highly important.
  • Surveys & Feedback: Users appreciate the ease of creating custom surveys to gather insights, track satisfaction, and make data-driven decisions. 91% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Reviewers highlight the comprehensive data visualization, real-time monitoring, and customizable reports that help in making informed decisions. 90% of reviewers rated this feature as important or highly important.
  • Negative Feedback Management: Users find the instant notifications and response capabilities crucial for addressing complaints and improving customer satisfaction. 88% of reviewers rated this feature as important or highly important.
  • Customizable Fields: Reviewers emphasize the flexibility to tailor survey fields to specific needs, enhancing data accuracy and relevance. 88% of reviewers rated this feature as important or highly important.
  • Customizable Forms: Users appreciate the ability to tailor forms to business requirements, improving communication and data collection efficiency. 87% of reviewers rated this feature as important or highly important.