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Customer Loyalty Software with SMS Messaging

Last updated: November 2024

Key Features of Customer Loyalty Software

Based on GetApp's analysis of 1163 verified reviews collected between July, 2021 and August, 2024

  • Loyalty Program: Reviewers emphasize its role in boosting customer retention and engagement through rewards, improving customer relationships, and driving business growth. 96% of reviewers rated this feature as important or highly important.
  • Rewards Management: Users value the ability to tailor rewards, track customer behavior, and offer diverse redemption options, enhancing engagement and satisfaction. 94% of reviewers rated this feature as important or highly important.
  • Gift Card Management: Users appreciate the flexibility, variety of redemption options, and ease of tracking and managing gift cards, which aid in customer engagement. 89% of reviewers rated this feature as important or highly important.
  • Loyalty Cards: Reviewers highlight the convenience of digital cards, ease of use, and customization options, which help in maintaining customer loyalty and reducing physical card issues. 85% of reviewers rated this feature as important or highly important.
  • Member Portal: Users find it easy to navigate and manage accounts, rewards, and personal information, contributing to a favorable user experience. 83% of reviewers rated this feature as important or highly important.
  • Referral Tracking: Reviewers note the importance of tracking and managing referrals accurately, which aids in customer acquisition and retention through word-of-mouth marketing. 77% of reviewers rated this feature as important or highly important.
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43 software options

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Kangaroo logo
Category Leaders

An all-in-one Loyalty and Marketing Platform for businesses.

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Kangaroo is a digital loyalty platform with automated marketing technology to engage customers, increase sales, drive traffic and reduce churn. Loyalty features include: advanced promotional engine, auto-campaigns: emails, SMS, push; custom white-label app, reporting, social media referrals & more.

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XM for Customer Experience logo

Customer experience management (CXM) platform

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Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions.

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Preferred Patron Loyalty logo
Category Leaders

Innovative Loyalty Programs, Customer Engagement & Gift Card

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Experience the power of a branded loyalty program with diverse promotions, including our exclusive WeatherSmart™ Intelligence. Recognize customer purchases and visits, boost retention, and drive growth. Stand out with innovative features that set your business apart.

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Zoho CRM Plus logo

Unified Customer Experience platform

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Zoho CRM Plus being a unified platform, is the ideal solution for businesses looking to provide enhanced customer experiences with streamlined administration, omnichannel customer engagement, social media marketing, powerful analytics, built-in AI, intelligent chat bots and more.

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SpotOn logo

Restaurant POS for payment processing

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SpotOn Restaurant is a cloud-based point of sale (POS) solution designed to help small to medium businesses in the hospitality industry streamline online payments, tableside orders, and fraud protection. The labor management module lets users handle employee hours, gratuities, shifts, and more.

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OpenTable logo

The best restaurant management platform.

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The best restaurant management platform to help you fill seats, run smoother shifts, grow guest relationships, and drive more revenue.

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NiceJob logo

Reputation marketing with reviews, social & SEO tools

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NiceJob is the easiest way to get more great reviews, referrals and sales. We help businesses get the reputation they deserve! We also help your website convert more leads and improve your SEO!

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TapMango logo

Customer Loyalty & Marketing Platform

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TapMango is a fully branded loyalty solution offering the most advanced rewards program to retailers and restaurants. Engage customers with our powerful marketing tools, get new customers with our referral system and review boost, increase revenue with flash sales and mobile ordering and more.

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Owner.com logo

Unlocking Online Success for Busy Restaurant Owners

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Owner.com is dedicated to helping restaurant owners succeed online. With advanced technology and innovative solutions, Owner.com offers a range of features such as automated marketing, commission-free delivery, and a customizable website and mobile app. By empowering restaurant owners with the tools of big national chains, Owner.com helps drive direct orders and save on fees.

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Reservo logo

Appointment scheduling software

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Centralize your information on a single platform, and access your data 24/7 with just an internet connection.

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Listen360 logo

Customer engagement software for feedback & online reviews

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Listen360 is a customer engagement platform that helps you shape your brand perception & customer experience by turning online reviews & customer sentiment into actionable data. Our net promoter-based platform is a tool to ensure your locations are consistently providing quality service.

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GetFeedback logo

Send better surveys. Collect better feedback.

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GetFeedback is easy-to-use online survey software designed to improve response rates.

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ChatFood logo

Grow your F&B business on WhatsApp & Instagram.

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E-commerce solution for Food & Beverages Entrepreneurs to sell on Instagram & WhatsApp.

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InputKit logo

InputKit, the best tool for an incredible experience.

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InputKit's mission is to help companies stand out from the competition by developing innovative software solutions.

With InputKit, get authentic feedback from your customers and employees to continoulsy improve your serivces. This will help you deliver the best experience possible!

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iVision Mobile logo

Text messaging tool for SMBs & brands in the U.S. & Canada

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Thousands of businesses and organizations across North America use iVision Mobile's text messaging software to engage their contacts with relevant mobile marketing and communications.

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Scal-e logo

Omnichannel marketing system with customer loyalty programs

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Omnichannel marketing solution that reaches audiences through customer loyalty programs and data management to gain a 360 degree view on customer profiles with 5 modules including data management, audience builder, omnichannel orchestration, customer retention, and customer intelligence.

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Bazaarvoice logo

Customer Reviews Solution

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Bazaarvoice gives you control to collect, display, and distribute text and visual user-generated content (UGC) to drive revenue, scale your brand, gain actionable insights and build customer loyalty.

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Loyalti logo
Category Leaders

Smarter retail loyalty with Spark Loyalty®

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Spark Loyalty® gets your message in front of loyal customers and bring them back, day after day. Loyalty matters -- acquiring new shoppers is 25X more expensive than retaining current shoppers. Turn your visitors into a loyal customer community!

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Infuse Reviews logo

Review Management Made Simple

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Our easy-to-use online review management software Requests, Responds, Shares, and Displays Reviews on your website. We also offer a Digital Signage creator that can display online reviews and a Rewarded Survey creator with survey results displayed automatically on your website.

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Spendgo logo

Loyalty marketing software

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Loyalty marketing platform built for businesses of all sizes that lets you reach your customers in-store, online, or via mobile.

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Simphony POS logo

Restaurant POS for food service management

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Simphony POS, by Oracle MICROS, is a cloud-based POS system designed to synchronize front-of-house, back-office, and kitchen operations. The platform helps restaurants manage processes related to takeout and delivery orders, menus and pricing, customer loyalty programs, online payments, and more.

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White Label Platform logo

Build Your Business by Helping Others Build Theirs

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textLIVING was founded in 2010 in Nashville, TN. We have helped over 10,000 merchants, processed over 750 million customer interactions, & produced over $192 million in additional revenue for businesses.
We believe in our product so much, we decided to white label it for others to use as well.

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RAY logo

SaaS-based reputation management software for all entities

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RAY offers firms the solutions to gather customer feedback and reviews to improve company image and attract newer clients. Key features include data import/export, email marketing, review monitoring & notification, activity tracking, review generation & request, reporting, and sentiment analysis.

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Gleantap logo

Customer engagement platform for e-commerce & hospitality

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Gleantap is a customer engagement and loyalty software with the aim of helping businesses to retain customers through SMS, push notifications & email campaigns

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Paytronix logo

Solutions for restaurants, convenience stores and retail.

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Paytronix stands as the top-tier choice for Digital Customer Engagement Solutions, catering to restaurants, convenience stores, and retailers aiming to foster enduring connections with their guests. With a 20-year legacy, Paytronix continually enhances its Guest Engagement Platform, seamlessly integ

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