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Top Rated Customer Satisfaction Software with Customizable Fields in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Customizable fields allow tailored surveys that align with specific business needs and goals. They enable the creation of unique questions and response types, enhancing data accuracy and relevance for customer feedback. Our reviewers in customer satisfaction software rated this feature as important.

3 Best Customer Satisfaction Software with Customizable Fields

  • Jotform - Highest rated for customizable fields
  • Typeform
  • SurveyMonkey

See other top Customer Satisfaction products with customizable fields

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the customer satisfaction software category. They also needed to have sufficient reviews about customizable fields, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for customizable fields based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

Jotform logo
4.7
(2.7K)
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User insights about the customizable fields feature

Reviewers appreciate Jotform's customizable fields for their flexibility and ease of use. They find it simple to adjust fields to meet specific business needs, including integrating with CRM systems and collecting diverse data types. Users report that Jotform's wide variety of field options allows for personalized and unique form creation. However, some mention limitations in the free version and occasional difficulties with more complex customizations. Overall, they value the ability to tailor forms precisely to their requirements.
“Different forms serve different purposes, and you might want to collect different kinds of information. There are a variety of fields to choose from and customize in Jotform, in order to design your forms for specific purposes and specific information.”
Verified reviewer profile picture

Dedre M.

Owner

“I love all the options I am given: star ratings, file uploads, personal details fields, multiple choice, date picker, etc. It has allowed me to diversify my forms and keep them looking fresh and new for better employee/customer engagement.”
JL

Jenna L.

Project Manager

Customer Satisfaction key features coverage

Jotform offers 6 out of the 6 key features for Customer Satisfaction software identified by reviewers:

Customer Experience Management4.8
Customizable Forms4.7
Feedback Management4.7
Reporting/Analytics4.5
Survey/Poll Management4.6
Data Import/Export4.6

Pros and cons based on 2,781 verified reviews

73% of users rated Jotform 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 2,781 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effortless form creation

Efficient survey development

Convenient diGital signatures

Cons:

Restrictive usage limits

High cost for advanced features

See pros and cons details

Pricing

Starting price:$39 flat rate/per month|Free version:Available|Free trial:Not available

Prices may vary depending on the number of users and features.

Typeform logo
4.7
(944)
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User insights about the customizable fields feature

Reviewers highlight Typeform's customizable fields for their versatility and professional appearance. They appreciate the wide range of response types and the ease of customization without needing programming skills. Users report that Typeform's customization capabilities help capture targeted data and personalize surveys. However, some users note that advanced customization options require a paid plan, and there can be technical challenges. Overall, they find the customization features valuable for adapting forms to specific business needs.
“We can customize the forms according to our desired fields, We can even customize buttons, in short, it is one of the wonderful and user-friendly software for creating, designing, and integrating with other web apps.”
Verified reviewer profile picture

Saira Y.

Automation

“This was one of the most important things for me when I first started my business. I needed to capture as many leads as possible and the customized fields were really helpful. ”
PO

Portia O.

CEO & Social Media Strategist

Customer Satisfaction key features coverage

Typeform offers 6 out of the 6 key features for Customer Satisfaction software identified by reviewers:

Customer Experience Management4.4
Customizable Forms4.6
Feedback Management4.5
Reporting/Analytics4.4
Survey/Poll Management4.5
Data Import/Export4.4

Pros and cons based on 944 verified reviews

71% of users rated Typeform 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 944 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective lead generation

Enhanced client interaction

Cons:

High cost concerns

See pros and cons details

Pricing

Starting price:$39 flat rate/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

SurveyMonkey logo
4.6
(10.4K)
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User insights about the customizable fields feature

Reviewers value SurveyMonkey's customizable fields for their flexibility and ease of use. They appreciate the ability to create a variety of question types and tailor surveys to specific needs. Users report that SurveyMonkey's customization options help gather precise data and align surveys with business goals. However, some mention that advanced features require a paid plan and that the platform can be less intuitive. Overall, they find the customizable fields essential for creating effective and personalized surveys.
“SurveyMonkey empowers you to create surveys that perfectly capture the data you need. A key ingredient in this flexibility is customizable fields. These versatile tools let you design surveys that adapt to your unique research goals and respondent ne”
vm

vandana m.

trainer

“Having Customizable Fields is a key feature for survey creator gurus. Survey Monkey has various options for standard survey fields, and options for open-ended miscellaneous fields.”
Verified reviewer profile picture

Dayna T.

Director of Marketing & Communications

Customer Satisfaction key features coverage

SurveyMonkey offers 6 out of the 6 key features for Customer Satisfaction software identified by reviewers:

Customer Experience Management4.4
Customizable Forms4.5
Feedback Management4.5
Reporting/Analytics4.4
Survey/Poll Management4.6
Data Import/Export4.3

Pros and cons based on 10,421 verified reviews

65% of users rated SurveyMonkey 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 10,421 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective feedback collection

Efficient poll creation

Cons:

Expensive and limited plans

See pros and cons details

Pricing

Starting price:$30 per user/per month|Free version:Available|Free trial:Not available

Prices may vary depending on the number of users and features.

Other Top Rated Customer Satisfaction Software with Customizable Fields in 2026

SurveyMonkey logo
Category Leaders

Online survey and feedback collection platform

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Improve customer satisfaction with SurveyMonkey. Use AI-powered surveys, analytics, and automation to track CSAT and NPS®, identify key drivers, and take action. Gather real-time feedback and integrate seamlessly with 200+ tools like Salesforce and Tableau to enhance customer experiences.

Read more about SurveyMonkey

Users also considered
Jotform logo

Cloud-based form builder tool for digital forms.

learn more
Jotform is a cloud-based form builder platform that helps businesses streamline form creation via ready-made templates, integrations with third-party applications, and design features that cater to organizations globally.

Read more about Jotform

Users also considered
Freshdesk logo

Online helpdesk system and customer service software

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Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Read more about Freshdesk

Users also considered
Pipedrive logo

Cloud-based CRM solution for salespeople

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Pipedrive is a web-based sales CRM solution that helps sales teams of all sizes and industries close more deals. Pipedrive lets salespeople, business owners and everyone in between focus on selling with its customizable sales pipelines, real-time insights and AI-based features.

Read more about Pipedrive

Users also considered
Zendesk Suite logo

AI powered customer service across all channels

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Zendesk is the leading help desk software built for better customer experiences. Improve your CSAT scores by supporting your customers on any channel: text SMS, web, mobile app, phone, email, social media.

Read more about Zendesk Suite

Users also considered
LiveAgent logo

Multichannel Help Desk Solution with Powerful AI Features

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LiveAgent is a help desk and customer experience management software. It helps businesses manage customer interactions from a unified platform. LiveAgent is a leader in delivering personalized experiences and exceeding customer expectations.

Start with a 30-day free trial, no credit card required.

Read more about LiveAgent

Users also considered
Typeform logo
Category Leaders

Interactive form builder for data collection

learn more
Understand how customers feel with surveys, real-time insights, and AI that surfaces trends and next steps.

Read more about Typeform

Users also considered
SurveyLegend logo
Category Leaders

Mobile-friendly survey management platform

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Track and improve customer satisfaction with SurveyLegend. Create beautiful, mobile-friendly surveys, forms, and polls effortlessly. Intuitive and visually engaging, every interaction helps you gather insights that enhance satisfaction and strengthen customer loyalty.

Read more about SurveyLegend

Users also considered
Intercom logo

AI-powered customer service with helpdesk

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Intercom Customer Service Suite combines an AI agent called Fin with a helpdesk platform designed for customer service operations. The platform includes features such as omnichannel communication across phone, email, and live chat, an AI-enhanced inbox, ticketing system, and a knowledge hub for centralizing support content. Fin uses a patented AI architecture to resolve customer queries and can be trained on company procedures and policies for deployment across multiple channels.

Read more about Intercom

Users also considered
Sogolytics logo
Category Leaders

Customer and employee experience management platform.

learn more
SogoCX helps you track and improve customer satisfaction with real-time insights that drive loyalty and long-term success.

Read more about Sogolytics

Users also considered
Birdeye logo

AI-based webchat assistant for business conversations

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Birdeye provides an AI-based chat solution for multi-location businesses that engages website visitors 24/7. The platform features intelligent conversation capabilities, lead capture functionality, and seamless handoff to live agents when needed. Businesses can personalize the chat widget to match their brand identity while managing all communications through a centralized smart inbox.

Read more about Birdeye

Users also considered
Tidio logo

Aill-in-one customer support software with AI features

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Tidio is a customer support and engagement platform with features like help desk, live chat, chatbots, and AI agents. It's trusted by 300,000 businesses to improve customer satisfaction. Talk to your customers live, automate answers to FAQs, and resolve tickets with Lyro, Tidio's AI agent.

Read more about Tidio

Users also considered
TeamSupport logo

Cloud-based customer support solution for B2B SaaS

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TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

Read more about TeamSupport

Users also considered
Freshservice logo

A complete IT service management (ITSM) tool for business

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Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

Read more about Freshservice

Users also considered
Hotjar logo

Digital experience insights for any business selling online

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Happy, successful customers are the lifeblood of any business. Hotjar is all the tools and data you need to truly understand your users’ feelings and behavior. Join one million websites deeply understanding their users with Hotjar.

Read more about Hotjar

Users also considered
monday CRM logo

Customer relationship management solution

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monday CRM is the best customer satisfaction software to manage your customers' info and satisfaction. Digitize your forms and turn responses into workflows with monday.com's no-code platform. Quickly create forms, and embed them anywhere or share a link to get customer feedback instantly.

Read more about monday CRM

Users also considered
Zoho Survey logo

Cloud-based tool for creating and manging surveys

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Zoho Survey offers a customizable online survey maker for businesses to gather insights. With over 30 question types, advanced logic, and multilingual support, users can create targeted questionnaires. Surveys can be distributed via email, social media, and QR codes, collecting responses online or offline. The platform provides analytics like sentiment analysis, word clouds, and cross tabulation to help organizations understand customer satisfaction, employee experience, and market research.

Read more about Zoho Survey

Users also considered
Weave logo

Customer communication and appointment scheduling solution

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Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered
NiceJob logo

Reputation marketing with reviews, social & SEO tools

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NiceJob is the easiest way to get more great reviews, referrals and sales. We help businesses get the reputation they deserve! We also help your website convert more leads and improve your SEO!

Read more about NiceJob

Users also considered
CustomerHero logo

Online survey creator and feedback collection

learn more
Startquestion is a web-based tool for creating surveys, quizzes, and forms to collect orders or registrations, study customers, evaluate employees, and more

Read more about CustomerHero

Users also considered
Pointerpro logo

Assessments and surveys for generating personalized reports

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Pointerpro is an all-in-one assessment software platform that enables users to create online assessments and automatically generate personalized PDF reports for respondents. The platform features a drag-and-drop report builder, scoring capabilities, and multiple assessment types including personality tests, risk assessments, and surveys, while maintaining ISO 27001 certification for data security.

Read more about Pointerpro

Users also considered
Podium logo

AI-enabled lead management and conversion platform

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Give every customer a 5-star experience and create lifetime loyalty with Podium. Manage all your messaging, payments, text marketing, phone calls, and third-party apps in one account, so you always have the context at your fingertips.

Read more about Podium

Users also considered
XM for Customer Experience logo

Customer experience management (CXM) platform

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Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions.

Read more about XM for Customer Experience

Users also considered
Alchemer logo

Customer experience management and online survey platform

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The Alchemer Platform is the ideal solution for teams, departments, or for an entire organization looking to close the feedback loop with their customers and employees.

Read more about Alchemer

Users also considered
AidaForm logo

Survey and feedback form builder software

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AidaForm is a cloud-based form builder for surverys, quizzes and feedback.

Read more about AidaForm

Users also considered

Key features for Customer Satisfaction software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Customer Experience Management: Reviewers appreciate the intuitive interface, fast integration for ticket creation, and the ability to gather and analyze customer feedback to improve services and products. 94% of reviewers rated this feature as important or highly important.
  • Customizable Forms: Users value the ability to tailor forms to specific needs, including custom questions, branding, and various design elements, enhancing data collection and communication. 91% of reviewers rated this feature as important or highly important.
  • Feedback Management: Reviewers highlight the importance of gathering, categorizing, and responding to customer feedback to improve services and build trust, with tools for tracking and analyzing feedback. 91% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Users find the reporting and analytics tools crucial for visualizing survey data, identifying trends, and making data-driven decisions, with the ability to generate and export comprehensive reports. 88% of reviewers rated this feature as important or highly important.
  • Survey/Poll Management: Reviewers appreciate the ease of creating, managing, and analyzing surveys and polls, with tools for customization, real-time insights, and segmenting feedback for targeted analysis. 87% of reviewers rated this feature as important or highly important.
  • Data Import/Export: Users value the ability to import and export data in various formats, facilitating efficient data analysis and integration with other tools and platforms. 84% of reviewers rated this feature as important or highly important.