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Top Rated Customer Satisfaction Software with Data Import/Export in 2026

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Data import/export allows for efficient data management and analysis. It facilitates seamless integration with other tools, simplifies data transfer, and enables users to generate detailed reports to improve customer satisfaction. Our reviewers in customer satisfaction software rated this feature as important.

4 Best Customer Satisfaction Software with Data Import/Export

  • Typeform
  • SurveyLegend
  • Jotform - Highest rated for data import/export
  • SurveyMonkey

See other top Customer Satisfaction products with data import/export

How we picked the 4 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the customer satisfaction software category. They also needed to have sufficient reviews about data import/export, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for data import/export based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 4 best products

Typeform logo

Typeform

4.7
(942)
visit website

User insights about the data import/export feature

Reviewers indicate that Typeform's data import/export capabilities are extremely easy to use, allowing for seamless transfer of collected data. They appreciate the ability to export data in multiple formats, including Excel and CSV, and find the integration with Google Sheets particularly useful. Users mention that importing data can save time when working with large datasets. However, some note that the free version is restrictive and that the pricing structure changes have affected data access. Integrations with third-party tools like Airtable are also valued for real-time analysis.
“Once you have responses from your form, getting this data out of Typeform to your analytics tools is as simple as it can be. You even get to customize your export to cover all response fields or just the one you need for analysis. With third-party integrations such as Airtable, personally, I "export" my responses automatically and analyze them within Airtable. I find this integration very useful as it's time-saving and real-time.”
PE

Pius E.

Founder

“I love that the results of the survey can be directly exported as a CSV and ingested into your application or Google sheets to run custom reports. ”
Verified reviewer profile picture

Dylan C.

Software Developer

Customer Satisfaction key features coverage

Typeform offers 5 out of the 5 key features for Customer Satisfaction software identified by reviewers:

Customer Experience Management4.4
Customizable Forms4.6
Feedback Management4.5
Reporting/Analytics4.4
Survey/Poll Management4.5

Pros and cons based on 942 verified reviews

71% of users rated Typeform 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 942 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective lead generation

Enhanced client interaction

Cons:

High cost concerns

See pros and cons details

Pricing

Starting price:$39 flat rate/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

SurveyLegend logo

SurveyLegend

4.6
(962)
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User insights about the data import/export feature

Users report that SurveyLegend's data import/export capabilities are user-friendly and efficient, allowing for easy export to formats like Excel, CSV, and ODS. They appreciate the ability to share data directly to Google Drive and find the process secure. However, reviewers note that these capabilities are not available in the free version, which can be frustrating. The need to pay for full access to data export features is a common concern. Despite this, the overall functionality and ease of use are positively highlighted.
“It is crucial to be able to export your data and make use of it. There are different possibilities of export (Excel, CSV, ODS) in SurveyLegend.”
YY

Yelena Y.

Communications Officer

“We must be able to export in a number of different formats - SurveyLegend does that for us.”
CB

Charles B.

Research Officer

Customer Satisfaction key features coverage

SurveyLegend offers 5 out of the 5 key features for Customer Satisfaction software identified by reviewers:

Customer Experience Management --
Customizable Forms4.8
Feedback Management4.7
Reporting/Analytics4.3
Survey/Poll Management4.5

Pros and cons based on 962 verified reviews

66% of users rated SurveyLegend 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 962 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Intuitive and attractive interface

Extensive customization options

Easy drag-and-drop functionality

Cons:

Restrictions on data export

Hidden costs and limitations

See pros and cons details

Pricing

Starting price:$19 flat rate/per month|Free version:Available|Free trial:Not available

Prices may vary depending on the number of users and features.

Jotform logo

Jotform

4.7
(2.7K)
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User insights about the data import/export feature

Users find Jotform's data import/export capabilities to be simple and efficient, with the ability to handle various file types like CSV and Excel. They appreciate the ease of exporting data for use in CRM and email marketing systems, and the integration with Google Sheets is highly valued. Reviewers mention that the process is seamless and user-friendly, although some have experienced issues with maintaining formatting during import. The ability to generate detailed reports and the flexibility in export options are also highlighted as significant advantages.
“When transitioning between different survey platforms or updating existing datasets, Jotform's import feature streamlines the process of transferring data. This ensures continuity and accuracy in data management without manual re-entry.”
BB

Bridgette B.

Manager of Education

“Use it as lead capture form on websites. jotform beautifully creates an excel file tracking all the leads information that I can then export as csv or excel for my CRM & email marketing system.”
Verified reviewer profile picture

Valor L.

Project Management

Customer Satisfaction key features coverage

Jotform offers 5 out of the 5 key features for Customer Satisfaction software identified by reviewers:

Customer Experience Management4.8
Customizable Forms4.7
Feedback Management4.7
Reporting/Analytics4.5
Survey/Poll Management4.6

Pros and cons based on 2,759 verified reviews

73% of users rated Jotform 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 2,759 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effortless form creation

Efficient survey development

Convenient diGital signatures

Cons:

Restrictive usage limits

High cost for advanced features

See pros and cons details

Pricing

Starting price:$39 flat rate/per month|Free version:Available|Free trial:Not available

Prices may vary depending on the number of users and features.

SurveyMonkey logo
4.6
(10.4K)
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User insights about the data import/export feature

Reviewers appreciate SurveyMonkey's data import/export capabilities for their ease of use and efficiency. They highlight the ability to import contact lists and export data in various formats, including Excel, CSV, and SPSS. Users find the process quick and secure, which is crucial for large-scale surveys. The integration with external applications and the ability to generate detailed reports are also valued. However, some users mention occasional issues with data import failures and the need for a paid version to access certain export features.
“I love the fact that you can easily transfer data into and out of a form. It also eases data analysis after it's collection since you can easily export the data in an excel spreadsheet.This is an amazing feature.”
Verified reviewer profile picture

Samuel F.

Volunteer

“This software allows one to export results and survey data for further analysis (either in PDF or excel) It also allows one to import other data for analysis in the software.”
Verified reviewer profile picture

Belinda F.

Researcher

Customer Satisfaction key features coverage

SurveyMonkey offers 5 out of the 5 key features for Customer Satisfaction software identified by reviewers:

Customer Experience Management4.4
Customizable Forms4.5
Feedback Management4.5
Reporting/Analytics4.4
Survey/Poll Management4.6

Pros and cons based on 10,411 verified reviews

65% of users rated SurveyMonkey 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 10,411 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective feedback collection

Efficient poll creation

Cons:

Expensive and limited plans

See pros and cons details

Pricing

Starting price:$30 per user/per month|Free version:Available|Free trial:Not available

Prices may vary depending on the number of users and features.

Other Top Rated Customer Satisfaction Software with Data Import/Export in 2026

Zoho CRM Plus logo

Zoho CRM Plus

Unified Customer Experience platform

visit website
Zoho CRM Plus is a unified customer experience platform that brings your sales, marketing, and customer service teams together on a single interface; centralizes customer and company data; and improves overall customer satisfaction. Key features include customer surveys, website live chat and chat b

Read more about Zoho CRM Plus

Users also considered
Survicate logo

Survicate

Collect, analyze, and act on customer feedback

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Survicate is a complete customer feedback platform to collect, analyze, and act on customer feedback. Run surveys across every digital touchpoint, from email and website to mobile apps. Use AI to easily analyze feedback across sources. Act on customer feedback with 40+ native integrations.

Read more about Survicate

Users also considered
Typeform logo

Typeform

Category Leaders

Interactive form builder for data collection

visit website
Understand how customers feel with surveys, real-time insights, and AI that surfaces trends and next steps.

Read more about Typeform

Users also considered
Alchemer logo

Alchemer

Customer experience management and online survey platform

visit website
The Alchemer Platform is the ideal solution for teams, departments, or for an entire organization looking to close the feedback loop with their customers and employees.

Read more about Alchemer

Users also considered
Sogolytics logo

Sogolytics

Category Leaders

Customer and employee experience management platform.

visit website
SogoCX helps you track and improve customer satisfaction with real-time insights that drive loyalty and long-term success.

Read more about Sogolytics

Users also considered
Listen360 logo

Listen360

Build a solid reputation with reduced churn & good reviews.

visit website
Franchise feedback platform with post-visit surveys, sentiment monitoring, review growth tools, dashboards, and loyalty insights.

Read more about Listen360

Users also considered
SurveyLegend logo

SurveyLegend

Category Leaders

Mobile-friendly survey management platform

visit website
Track and improve customer satisfaction with SurveyLegend. Create beautiful, mobile-friendly surveys, forms, and polls effortlessly. Intuitive and visually engaging, every interaction helps you gather insights that enhance satisfaction and strengthen customer loyalty.

Read more about SurveyLegend

Users also considered
Zendesk Suite logo

Zendesk Suite

AI powered customer service across all channels

visit website
Zendesk is the leading help desk software built for better customer experiences. Improve your CSAT scores by supporting your customers on any channel: text SMS, web, mobile app, phone, email, social media.

Read more about Zendesk Suite

Users also considered
CustomerHero logo

CustomerHero

Online survey creator and feedback collection

visit website
Startquestion is a web-based tool for creating surveys, quizzes, and forms to collect orders or registrations, study customers, evaluate employees, and more

Read more about CustomerHero

Users also considered
Zoho Survey logo

Zoho Survey

Cloud-based tool for creating and manging surveys

visit website
Zoho Survey offers a customizable online survey maker for businesses to gather insights. With over 30 question types, advanced logic, and multilingual support, users can create targeted questionnaires. Surveys can be distributed via email, social media, and QR codes, collecting responses online or offline. The platform provides analytics like sentiment analysis, word clouds, and cross tabulation to help organizations understand customer satisfaction, employee experience, and market research.

Read more about Zoho Survey

Users also considered
Intercom logo

Intercom

AI-powered customer service with helpdesk

visit website
Intercom Customer Service Suite combines an AI agent called Fin with a helpdesk platform designed for customer service operations. The platform includes features such as omnichannel communication across phone, email, and live chat, an AI-enhanced inbox, ticketing system, and a knowledge hub for centralizing support content. Fin uses a patented AI architecture to resolve customer queries and can be trained on company procedures and policies for deployment across multiple channels.

Read more about Intercom

Users also considered
ReviewInc logo

ReviewInc

Reputation management and customer experience software unite

visit website
ReviewInc is reputation management software and customer experience tools in one dashboard. designed to help businesses of all sizes handle, monitor, collect, and share customer reviews across multiple platforms such as Google, Facebook, and more.

Read more about ReviewInc

Users also considered
SurveyMonkey logo
Category Leaders

Online survey and feedback collection platform

learn more
Improve customer satisfaction with SurveyMonkey. Use AI-powered surveys, analytics, and automation to track CSAT and NPS®, identify key drivers, and take action. Gather real-time feedback and integrate seamlessly with 200+ tools like Salesforce and Tableau to enhance customer experiences.

Read more about SurveyMonkey

Users also considered
Jotform logo

Cloud-based form builder tool for digital forms.

learn more
Jotform is a cloud-based form builder platform that helps businesses streamline form creation via ready-made templates, integrations with third-party applications, and design features that cater to organizations globally.

Read more about Jotform

Users also considered
Freshdesk logo

Online helpdesk system and customer service software

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Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Read more about Freshdesk

Users also considered
Pipedrive logo

Cloud-based CRM solution for salespeople

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Pipedrive is a web-based sales CRM solution that helps sales teams of all sizes and industries close more deals. Pipedrive lets salespeople, business owners and everyone in between focus on selling with its customizable sales pipelines, real-time insights and AI-based features.

Read more about Pipedrive

Users also considered
LiveAgent logo

TitanHQ and Redstor powered by CyberSentriq

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LiveAgent is a help desk and customer experience management software. It helps businesses manage customer interactions from a unified platform. LiveAgent is a leader in delivering personalized experiences and exceeding customer expectations.

Start with a 30-day free trial, no credit card required.

Read more about LiveAgent

Users also considered
Nextiva logo

AI-enabled solution to streamline business communication

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AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Read more about Nextiva

Users also considered
Birdeye logo

AI-based webchat assistant for business conversations

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Birdeye provides an AI-based chat solution for multi-location businesses that engages website visitors 24/7. The platform features intelligent conversation capabilities, lead capture functionality, and seamless handoff to live agents when needed. Businesses can personalize the chat widget to match their brand identity while managing all communications through a centralized smart inbox.

Read more about Birdeye

Users also considered
Tidio logo

Aill-in-one customer support software with AI features

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Tidio is a customer support and engagement platform with features like help desk, live chat, chatbots, and AI agents. It's trusted by 300,000 businesses to improve customer satisfaction. Talk to your customers live, automate answers to FAQs, and resolve tickets with Lyro, Tidio's AI agent.

Read more about Tidio

Users also considered
TeamSupport logo

Cloud-based customer support solution for B2B SaaS

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TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

Read more about TeamSupport

Users also considered
Hotjar logo

Digital experience insights for any business selling online

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Happy, successful customers are the lifeblood of any business. Hotjar is all the tools and data you need to truly understand your users’ feelings and behavior. Join one million websites deeply understanding their users with Hotjar.

Read more about Hotjar

Users also considered
Freshservice logo

A complete IT service management (ITSM) tool for business

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Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

Read more about Freshservice

Users also considered
monday CRM logo

Customer relationship management solution

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monday CRM is the best customer satisfaction software to manage your customers' info and satisfaction. Digitize your forms and turn responses into workflows with monday.com's no-code platform. Quickly create forms, and embed them anywhere or share a link to get customer feedback instantly.

Read more about monday CRM

Users also considered
Weave logo

Customer communication and appointment scheduling solution

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Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered

Key features for Customer Satisfaction software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Customer Experience Management: Reviewers find it valuable for gathering and analyzing feedback, understanding customer needs, and improving overall customer experiences. 94% of reviewers rated this feature as important or highly important.
  • Customizable Forms: Users highlight the flexibility to tailor forms with specific questions, branding, and design elements to meet unique needs. 91% of reviewers rated this feature as important or highly important.
  • Feedback Management: Reviewers emphasize the ease of collecting, categorizing, and responding to feedback, which helps improve products and services. 91% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Users appreciate real-time data visualization, customizable reports, and the ability to track trends and measure performance. 88% of reviewers rated this feature as important or highly important.
  • Survey/Poll Management: Reviewers value the ability to create, manage, and analyze surveys and polls efficiently, with tools for customization and real-time insights. 87% of reviewers rated this feature as important or highly important.