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Top Rated Customer Satisfaction Software with Feedback Management in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Feedback management enhances customer satisfaction software by enabling efficient collection, organization, and response to customer input. It helps identify areas for improvement, fosters better communication, and supports informed decision-making to improve products and services. Our reviewers in customer satisfaction software rated this feature as important.

3 Best Customer Satisfaction Software with Feedback Management

  • Broadly
  • SurveyMonkey
  • Trustpilot - Highest rated for feedback management

See other top Customer Satisfaction products with feedback management

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the customer satisfaction software category. They also needed to have sufficient reviews about feedback management, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for feedback management based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

Broadly logo
4.8
(336)
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User insights about the feedback management feature

Reviewers appreciate Broadly's feedback management capabilities, highlighting its ability to easily collect and address both positive and negative feedback. They say it helps in boosting Google review rankings and allows for immediate responses to client reviews. Users report that Broadly facilitates direct communication with customers, enabling quick resolution of issues and acknowledgment of positive feedback. They find it useful for understanding customer satisfaction and improving service quality. Additionally, reviewers indicate that Broadly helps in building online credibility and managing feedback efficiently.
“Again, it allows us to address the complaints and praises immediately and makes the customer feel like we're paying attention and not just treating them like a sale. ”
JR

Joseph R.

Director of Marketing

“Clients get a request to review our services after check out and that allows us to address issues, if any, or to thank them for their positive review.”
Verified reviewer profile picture

Jackie H.

Owner

Customer Satisfaction key features coverage

Broadly offers 2 out of the 5 key features for Customer Satisfaction software identified by reviewers, and its performance is highly rated by users with an average of 4.6 out of 5 stars:

Customer Experience Management
Customizable Forms
Reporting/Analytics4.6
Survey/Poll Management --
Data Import/Export

Pros and cons based on 336 verified reviews

83% of users rated Broadly 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 336 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective customer communication

Enhanced customer review management

Cons:

Concerns about high costs

See pros and cons details

Pricing

Starting price:$249 /per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

SurveyMonkey logo
4.6
(10.4K)
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User insights about the feedback management feature

Reviewers highlight SurveyMonkey's feedback management as a critical aspect for gathering, analyzing, and responding to feedback. They appreciate the ease of creating surveys, collecting responses, and organizing data in a central dashboard. Users report that SurveyMonkey provides advanced analytics and reporting features, enabling real-time data analysis and informed decision-making. They find the platform useful for understanding customer needs, improving services, and optimizing processes. Additionally, reviewers mention the convenience of email alerts, data export options, and response tracking for efficient feedback management.
“Feedback management is a critical aspect of the SurveyMonkey platform, as it allows users to gather, analyze, and respond to the feedback they receive. By using SurveyMonkey's feedback management tools, users can easily collect input from their target audience and gain valuable insights into their products, services, or initiatives. SurveyMonkey also provides users with advanced analytics and reporting features, which allow them to analyze feedback data in real time and make data-driven decisions. Additionally, SurveyMonkey offers a range of tools for users to manage their feedback, including email alerts, data export options, and response tracking. Overall, feedback management is essential to the success of SurveyMonkey and the users who rely on it to gather feedback and make informed decisions.”
Verified reviewer profile picture

Javaid A.

IT Specialist

“SurveyMonkey's Feedback Management takes the sting out of gathering and analyzing feedback. Build branded surveys, collect responses from any channel, and organize them in a central dashboard. Visual reports let you spot trends, while text analysis d”
vm

vandana m.

trainer

Customer Satisfaction key features coverage

SurveyMonkey offers 5 out of the 5 key features for Customer Satisfaction software identified by reviewers:

Customer Experience Management4.4
Customizable Forms4.5
Reporting/Analytics4.4
Survey/Poll Management4.6
Data Import/Export4.3

Pros and cons based on 10,421 verified reviews

65% of users rated SurveyMonkey 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 10,421 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective feedback collection

Efficient poll creation

Cons:

Expensive and limited plans

See pros and cons details

Pricing

Starting price:$30 per user/per month|Free version:Available|Free trial:Not available

Prices may vary depending on the number of users and features.

Trustpilot logo
4.5
(1.2K)
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User insights about the feedback management feature

Reviewers indicate that Trustpilot's feedback management is essential for maintaining the integrity and reliability of reviews. They appreciate the ease of viewing, responding to, and managing customer feedback. Users report that Trustpilot helps in identifying and addressing fraudulent reviews, ensuring honest feedback. They find it valuable for gaining insights into customer experiences and improving products and services. Reviewers also highlight the simplicity and intuitiveness of the feedback management system, which allows for categorizing, prioritizing, and responding to feedback effectively.
“It ensures the integrity and reliability of the reviews on the platform. By actively managing feedback, Trustpilot can identify and address any fraudulent or inappropriate reviews, maintaining trust among users and businesses alike. This”
Verified reviewer profile picture

islam k.

Doctor

“Trustpilot provides businesses with tools to manage customer feedback, including the ability to categorize, prioritize, and respond to customer reviews and feedback.”
DN

Debbie N.

Manager

Customer Satisfaction key features coverage

Trustpilot offers 3 out of the 5 key features for Customer Satisfaction software identified by reviewers:

Customer Experience Management4.5
Customizable Forms
Reporting/Analytics4.3
Survey/Poll Management4.5
Data Import/Export

Pros and cons based on 1,202 verified reviews

65% of users rated Trustpilot 5 out of 5 stars, while 5% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 1,202 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective client engagement

Efficient review invitations

Positive user experience

Intuitive navigation

Enhanced brand reputation

Cons:

High costs and restrictions

Inadequate scam detection

Weak issue reporting

Unreliable star ratings

See pros and cons details

Pricing

Starting price:$299 flat rate/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Customer Satisfaction Software with Feedback Management in 2026

Zoho CRM Plus logo

Zoho CRM Plus

Unified Customer Experience platform

visit website
Zoho CRM Plus is a unified customer experience platform that brings your sales, marketing, and customer service teams together on a single interface; centralizes customer and company data; and improves overall customer satisfaction. Key features include customer surveys, website live chat and chat b

Read more about Zoho CRM Plus

Users also considered
Alchemer logo

Alchemer

Customer experience management and online survey platform

visit website
The Alchemer Platform is the ideal solution for teams, departments, or for an entire organization looking to close the feedback loop with their customers and employees.

Read more about Alchemer

Users also considered
SurveyLegend logo

SurveyLegend

Category Leaders

Mobile-friendly survey management platform

visit website
Track and improve customer satisfaction with SurveyLegend. Create beautiful, mobile-friendly surveys, forms, and polls effortlessly. Intuitive and visually engaging, every interaction helps you gather insights that enhance satisfaction and strengthen customer loyalty.

Read more about SurveyLegend

Users also considered
Zendesk Suite logo

Zendesk Suite

AI powered customer service across all channels

visit website
Zendesk is the leading help desk software built for better customer experiences. Improve your CSAT scores by supporting your customers on any channel: text SMS, web, mobile app, phone, email, social media.

Read more about Zendesk Suite

Users also considered
ReviewInc logo

ReviewInc

Reputation management and customer experience software unite

visit website
ReviewInc is reputation management software and customer experience tools in one dashboard. designed to help businesses of all sizes handle, monitor, collect, and share customer reviews across multiple platforms such as Google, Facebook, and more.

Read more about ReviewInc

Users also considered
SurveyMonkey logo
Category Leaders

Online survey and feedback collection platform

learn more
Improve customer satisfaction with SurveyMonkey. Use AI-powered surveys, analytics, and automation to track CSAT and NPS®, identify key drivers, and take action. Gather real-time feedback and integrate seamlessly with 200+ tools like Salesforce and Tableau to enhance customer experiences.

Read more about SurveyMonkey

Users also considered
Jotform logo

Cloud-based form builder tool for digital forms.

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Jotform is a cloud-based form builder platform that helps businesses streamline form creation via ready-made templates, integrations with third-party applications, and design features that cater to organizations globally.

Read more about Jotform

Users also considered
Freshdesk logo

Online helpdesk system and customer service software

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Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Read more about Freshdesk

Users also considered
Pipedrive logo

Cloud-based CRM solution for salespeople

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Pipedrive is a web-based sales CRM solution that helps sales teams of all sizes and industries close more deals. Pipedrive lets salespeople, business owners and everyone in between focus on selling with its customizable sales pipelines, real-time insights and AI-based features.

Read more about Pipedrive

Users also considered
LiveAgent logo

Multichannel Help Desk Solution with Powerful AI Features

learn more
LiveAgent is a help desk and customer experience management software. It helps businesses manage customer interactions from a unified platform. LiveAgent is a leader in delivering personalized experiences and exceeding customer expectations.

Start with a 30-day free trial, no credit card required.

Read more about LiveAgent

Users also considered
Typeform logo
Category Leaders

Interactive form builder for data collection

learn more
Understand how customers feel with surveys, real-time insights, and AI that surfaces trends and next steps.

Read more about Typeform

Users also considered
Intercom logo

AI-powered customer service with helpdesk

learn more
Intercom Customer Service Suite combines an AI agent called Fin with a helpdesk platform designed for customer service operations. The platform includes features such as omnichannel communication across phone, email, and live chat, an AI-enhanced inbox, ticketing system, and a knowledge hub for centralizing support content. Fin uses a patented AI architecture to resolve customer queries and can be trained on company procedures and policies for deployment across multiple channels.

Read more about Intercom

Users also considered
Nextiva logo

AI-enabled solution to streamline business communication

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AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Read more about Nextiva

Users also considered
Trustpilot logo

Customer review management platform for online businesses

learn more
A customer review management tool that brings businesses and consumers together through reviews.

Read more about Trustpilot

Users also considered
Sogolytics logo
Category Leaders

Customer and employee experience management platform.

learn more
SogoCX helps you track and improve customer satisfaction with real-time insights that drive loyalty and long-term success.

Read more about Sogolytics

Users also considered
Birdeye logo

AI-based webchat assistant for business conversations

learn more
Birdeye provides an AI-based chat solution for multi-location businesses that engages website visitors 24/7. The platform features intelligent conversation capabilities, lead capture functionality, and seamless handoff to live agents when needed. Businesses can personalize the chat widget to match their brand identity while managing all communications through a centralized smart inbox.

Read more about Birdeye

Users also considered
Tidio logo

Aill-in-one customer support software with AI features

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Tidio is a customer support and engagement platform with features like help desk, live chat, chatbots, and AI agents. It's trusted by 300,000 businesses to improve customer satisfaction. Talk to your customers live, automate answers to FAQs, and resolve tickets with Lyro, Tidio's AI agent.

Read more about Tidio

Users also considered
TeamSupport logo

Cloud-based customer support solution for B2B SaaS

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TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

Read more about TeamSupport

Users also considered
Lime Connect logo

Live chat and customer messaging for businesses of all sizes

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Lime Connect is the leading GDPR-compliant software for messaging & automation that helps businesses transform customer communication.

Read more about Lime Connect

Users also considered
Freshservice logo

A complete IT service management (ITSM) tool for business

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Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

Read more about Freshservice

Users also considered
Hotjar logo

Digital experience insights for any business selling online

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Happy, successful customers are the lifeblood of any business. Hotjar is all the tools and data you need to truly understand your users’ feelings and behavior. Join one million websites deeply understanding their users with Hotjar.

Read more about Hotjar

Users also considered
Broadly logo

Online review & reputation management for small businesses

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Broadly is an online review & reputation management tool that helps small service-providing businesses improve their online reputation & attract new customers

Read more about Broadly

Users also considered
Zoho Survey logo

Cloud-based tool for creating and manging surveys

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Zoho Survey offers a customizable online survey maker for businesses to gather insights. With over 30 question types, advanced logic, and multilingual support, users can create targeted questionnaires. Surveys can be distributed via email, social media, and QR codes, collecting responses online or offline. The platform provides analytics like sentiment analysis, word clouds, and cross tabulation to help organizations understand customer satisfaction, employee experience, and market research.

Read more about Zoho Survey

Users also considered
Weave logo

Customer communication and appointment scheduling solution

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Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered
Nicereply logo

The effortless way to champion customer experience

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Online customer satisfaction survey software, including CSAT, Net Promoter Score & Customer Effort Score.

Read more about Nicereply

Users also considered

Key features for Customer Satisfaction software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Customer Experience Management: Reviewers value the ability to gather, analyze, and act on customer feedback to enhance overall customer satisfaction and engagement. 94% of reviewers rated this feature as important or highly important.
  • Customizable Forms: Users appreciate the flexibility to tailor survey questions, branding, and structure to meet specific business requirements and improve data collection. 91% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Users find value in comprehensive data visualization, real-time insights, and the ability to generate detailed reports to inform decision-making. 88% of reviewers rated this feature as important or highly important.
  • Survey/Poll Management: Reviewers appreciate the ease of creating, managing, and analyzing surveys and polls to gather targeted feedback and make informed decisions. 87% of reviewers rated this feature as important or highly important.
  • Data Import/Export: Users benefit from the ability to seamlessly transfer data between platforms, facilitating efficient data analysis and integration with other tools. 84% of reviewers rated this feature as important or highly important.