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Top Rated Online CRM Software with Contact Management in 2026

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Contact management centralizes customer information, enabling efficient tracking of interactions, easy access to detailed profiles, and streamlined communication. This supports better relationship building, targeted marketing, and improved sales processes. Our reviewers in online CRM software rated this feature as highly important.

8 Best Online CRM Software with Contact Management

Product
User rating
Starting price
Zoho CRM logo
4.3
(6.9K)
14
per user/per month
visit website
Copper logo
4.4
(622)
12
per user/per month
visit website
HubSpot CRM logo
4.5
(4.4K)
20
per user/per month
visit website
Salesforce Sales Cloud logo
4.4
(18.7K)
25
per user/per month
visit website
Nutshell logo
4.4
(618)
13
per user/per month
Freshsales logo
4.5
(621)
11
per user/per month
Insightly logo
4.0
(654)
29
per user/per month
Pipedrive logo
4.5
(3K)
19
per user/per month

See other top Online CRM products with contact management

How we picked the 8 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Online CRM software category. They also needed to have sufficient reviews about contact management, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for contact management, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 8 best products

Zoho CRM logo

Zoho CRM

Reviews Sentiment
 
 
 
1-2(251)
3-4(3,151)
5(3,558)
Key Features
Data Import/Export4.3
Pipeline Management4.4

User insights about the contact management feature

Reviewers praise Zoho CRM's contact management for its ease of use, customizable fields, and centralized database. They value the ability to manage and track customer interactions, import/export contacts, and integrate with other tools. Users appreciate the detailed contact profiles and the system's efficiency in organizing and updating information, though some mention occasional complexity and issues with duplicate contacts.
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“High depth and customization for contact management...including contact creation and handling history and relevant file uploads (invoices, service records, receipts, email campaigns and much more)”
Verified reviewer profile picture

Haresh K.

Partner

“Database management was a crucial aspect and ZOHO CRM helped us in managing the Contacts at ease We were able to use appropriate contacts lists to send our email campaigns. Import and export of contacts was also at ease. ”
RK

Ravi K.

Business Manager

Starting price
14per user /
per month
visit website
Pros and Cons based on 6,960 verified reviews
Verified reviewer profile picture

Comprehensive sales management

Efficient client management

Effective customer tracking

Robust lead management

Scalable for various business sizes

Frequent user issues

Inadequate customer support

Outdated user interface design

Need for performance improvements

Complicated navigation

See pros and cons details
Copper logo

Copper

Reviews Sentiment
 
 
 
1-2(37)
3-4(218)
5(367)
Key Features
Data Import/Export4.2
Pipeline Management3.6

User insights about the contact management feature

Reviewers indicate that Copper's contact management is easy to use, with features like customizable fields, integration with Gmail, and the ability to track historical activity. They appreciate the ease of adding and finding contacts, though some mention issues with managing duplicates and the need for better customization options.

See related user reviews

“We have a lot of option to customize the details or information we have for our contacts. Such as adding a tag, address, company website, work email and phone number, etc.”
DK

Denese K.

Executive Assistant

“The contact transparency is great, records are easily searched so that you can place attention on your most important contacts and keep engagement trending up.”
DE

Dallas E.

Product Specialist

Starting price
12per user /
per month
visit website
Pros and Cons based on 622 verified reviews

Seamless Google integration

Comprehensive tracking features

Efficient task management

Effective pipeline management

Integrated calendar features

Challenging data management

Mobile responsiveness problems

Email management limitations

High costs and deceptive pricing

See pros and cons details
HubSpot CRM logo

HubSpot CRM

Reviews Sentiment
 
 
 
1-2(85)
3-4(1,627)
5(2,734)
Key Features
Data Import/Export4.3
Pipeline Management4.4

User insights about the contact management feature

Reviewers indicate that HubSpot CRM's contact management is user-friendly and efficient, with easy access to all client information in one place. They value the customizable fields, segmentation options, and integration with tools like Gmail and LinkedIn. Users appreciate the centralized database for tracking interactions and the intuitive interface, though some mention occasional clutter and the need for better duplicate management.

See related user reviews

“Helps us easily see when a customer was contacted, and what notes and files were saved on their profile. Allows me to easily pick up the conversation from where we left off even weeks or months ago.”
MW

Matthew W.

Web Designer

“I appreciate several aspects of Contact Management in HubSpot CRM. It offers a centralized database where all customer interactions and information are stored, making it easy to track communication history and preferences.”
IL

Ivan L.

General manager

Starting price
20per user /
per month
visit website
Pros and Cons based on 4,446 verified reviews

Efficient lead tracking

Centralized client information

Comprehensive email tracking

Integrated sales and marketing

Versatile CRM functionalities

Frequent technical issues

High costs for advanced features

Limited reporting capabilities

Inadequate user account management

See pros and cons details
Salesforce Sales Cloud logo

Salesforce Sales Cloud

Reviews Sentiment
 
 
 
1-2(430)
3-4(7,984)
5(10,347)
Key Features
Data Import/Export4.4
Pipeline Management4.4

User insights about the contact management feature

Users report that Salesforce Sales Cloud offers robust contact management, allowing easy access to detailed customer data and tracking interactions. They appreciate the customizable fields, integration with other tools, and the ability to manage large databases. Reviewers note the importance of keeping information up-to-date and the ease of managing contacts, though some find the system complex and mention issues with duplicate contacts.
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“I really appreciate the Sales funnel Sales force provides. The contact management feature easily allows me to assign my teams different leads based on website impressions and customer activity. Great for customer retention. ”
CP

Christopher P.

Director of Sales

“Contact management is critical for most users - and Salesforce is an excellent platform to allow for interfacing directly and internally with clients and co-workers. The unique features and ability to interface with things like Gmail and other tools makes it an excellent choice. ”
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Alisha P.

Program Specialist

Starting price
25per user /
per month
visit website
Pros and Cons based on 18,761 verified reviews
Verified reviewer profile picture

Comprehensive tracking capabilities

Effective client management

Robust CRM functionalities

Advanced sales management tools

Enhanced organizational capabilities

Slow performance speed

Complex setup and configuration

Steep learning curve

Challenging user experience

Not ideal for small businesses

See pros and cons details
Nutshell logo
Reviews Sentiment
 
 
 
1-2(14)
3-4(285)
5(319)
Key Features
Data Import/Export4.4
Pipeline Management4.5

User insights about the contact management feature

Reviewers appreciate Nutshell's contact management for its ease of use, efficient tracking, and the ability to sort and tag contacts. They value the centralized database, the duplicate identifier, and the customizable fields. Users highlight the importance of managing contacts for email campaigns and tracking interactions, though some find the system a bit clunky.

See related user reviews

“Our contacts were all over the place in a bunch of Google folders. Now we can see everyone in one place and add people easily.”
AO

Allison O.

Development Director

“The search options are off the charts. It's like your contacts just line up and say, "Pick me!" Smooth, versatile, and a total game-changer.”
AB

Amanda B.

Project/Office Manager

Starting price
13per user /
per month
Pros and Cons based on 618 verified reviews

Facilitates small business expansion

Effective sales pipeline management

Streamlined customer management

Inconsistent issue resolution

Subpar email management

See pros and cons details
Freshsales logo
Reviews Sentiment
 
 
 
1-2(23)
3-4(196)
5(402)
Key Features
Data Import/Export3.7
Pipeline Management4.7

User insights about the contact management feature

Reviewers appreciate Freshsales' contact management capabilities, highlighting its ease of use and the ability to manage all contacts, prospects, and clients in one location. They value the comprehensive data storage, customizable fields, and efficient reporting and analysis. Users also mention the helpful features for managing duplicate contacts and the integration with bulk emails and sequences, though some desire improvements like a kanban view and better WhatsApp integration.

See related user reviews

“Contact management is an integral part of a salesperson. Here, it's very easy to manage your contacts and you can customize it further too. You can maintain highly extensive data throughout the software according to your preferences for an account or a lead and further manage them seamlessly. You can update the stages, add members to your team on a particular contact and so on. ”
NV

Nikhil V.

Business Development Manager

“This feature helped us immensely in keeping track of any duplicate contacts that multiple employees would be working on, again saving a lot of time and workforce in optimizing the flow by directing the crew to engage more clients.”
MD

Melvin D.

Business Development Specialist

Starting price
11per user /
per month
Pros and Cons based on 621 verified reviews

Extensive customization options

User-friendly learning curve

Effective sales pipeline management

Issues with billing and support

Frequent software bugs

See pros and cons details
Insightly logo
Reviews Sentiment
 
 
 
1-2(49)
3-4(359)
5(246)
Key Features
Data Import/Export4.1
Pipeline Management3.6

User insights about the contact management feature

Users find Insightly's contact management user-friendly and efficient, with easy access to contact information and the ability to track interactions. They appreciate the customization options, the ability to link contacts to multiple projects, and the centralized database. Some reviewers mention occasional lag and the need for improved search capabilities.

See related user reviews

“Allowing us to sort and assign contacts to leads, opportunities, task, projects, etc. ”
JR

John R.

Energy Consultant

“In contact management we can find all the information about our clint and it is very easy edit or update any new details ”
AT

Anurag T.

Technical Support Specialist

Starting price
29per user /
per month
Pros and Cons based on 654 verified reviews

Ideal for small businesses

Easy to learn

Enhances team collaboration

Comprehensive CRM tools

Seamless email integration

Frequent issues and bugs

Problems with field updates

Limited email management

Limited reporting capabilities

Confusing and expensive pricing

See pros and cons details
Pipedrive logo
Reviews Sentiment
 
 
 
1-2(61)
3-4(1,026)
5(1,955)
Key Features
Data Import/Export4.5
Pipeline Management4.7

User insights about the contact management feature

Reviewers highlight Pipedrive's contact management as easy to use and efficient, with features like custom fields, integration with Google Contacts, and the ability to track interactions. They appreciate the streamlined process for adding and managing contacts, the customizable tags, and the mobile app. Some users mention issues with duplicate contacts and the need for better organization of contact lists.
Verified reviewer profile picture
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“All comtacts on pipedrive are well arranged into categories based on team workflow and deals to be closed or prospect to be followed up on. One good thing about like drive contact management is that you can get access to all your contacts by retrieving information using just email also the ability to sync contacts to my Google contact”
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Paul E.

Web Developer

“Pipedrive Contact Management is a lifesaver. Its customization, smart search, and mobile app keep my contacts organized and accessible, making networking effortless. A must-have tool for business connections.”
Verified reviewer profile picture

Muhammad A.

Software house

Starting price
19per user /
per month
Pros and Cons based on 3,042 verified reviews
Verified reviewer profile picture
Verified reviewer profile picture

Efficient sales pipeline management

Intuitive and customizable interface

Customizable sales stages

Effective sales team management

Enhanced team collaboration

Limited reporting capabilities

Inefficient search and filter functions

Subpar contact management

Inconsistent user experience

Limited automation features

See pros and cons details

Other Top Rated Online CRM Software with Contact Management in 2026

AgencyBloc AMS+ logo

AgencyBloc AMS+

The #1 Recommended Insurance Industry Growth Platform

visit website
AgencyBloc helps life and health insurance agencies grow their business by organizing and automating their operations with solutions to help agencies create efficiencies in sales enablement, quoting, client and policy management, commissions processing, and more.

Read more about AgencyBloc AMS+

Users also considered
Bitrix24 logo

Bitrix24

All in one business management workspace

visit website
Bitrix24 voted #1 free online CRM software. 100% free with unlimited records, sales automation, telephony and email marketing. Over 12 million companies are using Bitrix24. Bitrix24 is available in cloud and on-premise with open source code access.

Read more about Bitrix24

Users also considered
Less Annoying CRM logo

Less Annoying CRM

Category Leaders

For small businesses outgrowing spreadsheets.

visit website
A simple customer relationship manager made just for small businesses. Manage contact info, track leads, and never miss a follow-up.

Read more about Less Annoying CRM

Users also considered
Zoho CRM logo

Zoho CRM

Customer relationship management solution

visit website
All you need is an internet connection. Zoho CRM is a SaaS application that can work across all platforms.

Read more about Zoho CRM

Users also considered
Bigin by Zoho CRM logo

Bigin by Zoho CRM

Category Leaders

Pipeline-centric CRM system for small businesses

visit website
Bigin is an online CRM designed specifically for small businesses, perfectly meeting their unique needs effectively. From multi-channel communication and foolproof automation to intuitive mobile apps, Bigin offers a wide variety of simple yet powerful features, all at a pocket-friendly price.

Read more about Bigin by Zoho CRM

Users also considered
NextAgency logo

NextAgency

Agency management software for life & health agencies.

visit website
NextAgency is an agency management system for life & health agencies that consolidates CRM, marketing automation, compliance, analytics, and optional commission tracking in one configurable platform. Hosted on AWS with 256-bit encryption. Free 30-day trial with no long-term contract required

Read more about NextAgency

Users also considered
Copper logo

Copper

The CRM designed for Google Workspace

visit website
Designed for businesses using Google Workspace (formerly G Suite), Copper keeps business relationships in one place, automates repetitive tasks, and helps you stay organized with projects and deadlines. Get started in minutes!

Read more about Copper

Users also considered
HubSpot CRM logo

HubSpot CRM

Category Leaders

CRM and lead management solution

visit website
HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

Read more about HubSpot CRM

Users also considered
Mokapen logo

Mokapen

The Italian CRM for small businesses.

visit website
Mokapen is a new Italian based CRM for small enterprises and professionals. Manage tasks, contacts, deals and tickets easily: Free. Easy. Italian.

Read more about Mokapen

Users also considered
Maximizer CRM logo

Maximizer CRM

Customer relationship and lead management solution

visit website
Maximizer CRM is a lead management solution designed specifically for the unique challenges that sales teams and managers face. Teams can monitor and achieve revenue targets while effectively tracking activities and evaluating team effectiveness, all from one centralized command center.

Read more about Maximizer CRM

Users also considered
Ricochet360 logo

Ricochet360

Customer relationship management and auto dialer solution

visit website
Ricochet360 is an all-in-one auto-dialer, CRM, lead management, and marketing automation platform designed for both inbound and outbound agents looking for a competitive advantage. It enables teams to call a new lead in one second, nurture and engage prospects throughout the entire sales process, and automate most of the daily workflows.

Read more about Ricochet360

Users also considered
Salesforce Sales Cloud logo

Cloud-based CRM and sales automation software

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

Read more about Salesforce Sales Cloud

Users also considered
Brevo logo

Automation, marketing & transactional email, and SMS service

Brevo is a CRM and email marketing solution that helps businesses run multi-channel marketing campaigns across email, WhatsApp, SMS, web push, and Facebook ads. Teams can trigger transactional emails, SMS, and WhatsApp notifications over Brevo SMTP and APIs.

Read more about Brevo

Users also considered
Pipedrive logo

Cloud-based CRM solution for salespeople

Pipedrive is a CRM & pipeline management tool for small and medium sized sales teams that helps users focus on actions that matter

Read more about Pipedrive

Users also considered
Zendesk Suite logo

AI powered customer service across all channels

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Read more about Zendesk Suite

Users also considered
Airtable logo

AI-Powered, No-Code App Building Platform

Airtable is the AI-powered app platform that unifies data, maximizes collaboration, and powers smarter workflows — no code required.

Read more about Airtable

Users also considered
LiveChat logo

AI-based live chat for customer support and sales teams

LiveChat is a customer service software that enables businesses to communicate with website visitors in real time through chat functionality. The platform includes AI-based chatbots for automating routine inquiries, customizable chat widgets, and proactive chat invitations to engage visitors. It offers integration capabilities with various third-party applications including CRM systems, e-commerce platforms, and marketing tools.

Read more about LiveChat

Users also considered
Nimble logo

Contact management & social relationship solution

Designed for SMBs, Nimble connects all contacts, calendars, communications & social interactions on one platform for streamlined communication & lead nurturing. It is a CRM tool for Office 365 and G-Suite that builds contact management solutions for teams and individuals. It does all the work by integrating with productivity apps such as inboxes and calendars, delivers a streamlined user experience, and was built to help business teams close more deals, faster.

Read more about Nimble

Users also considered
Any.do logo

A simple and poweful workspace to manage your team's work

Any.do CRM adapts to your business: launch in minutes with free templates, custom fields, live dashboards, and time-saving automations. Track every lead on Kanban boards, sync with 6 000+ apps, and close deals faster—inside the workspace 40 million users trust.

Read more about Any.do

Users also considered
EngageBay CRM logo
Category Leaders

Integrated sales & marketing software for growing teams

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Read more about EngageBay CRM

Users also considered
Marketing 360 logo

Marketing Platform For Small Business

Stay organized as you scale and grow
Finally, a CRM that’s easy to use, fully customizable and puts you in control of how you manage your leads, customers, tasks, team, projects, marketing and more. Create your free account to start customizing your CRM today.

Read more about Marketing 360

Users also considered
HoneyBook logo

Client management for freelancers & SMBs

Everything you need in an online CRM: client management, proposals, contracts, payments, & more.

Get started with a 7 day free trial today.

Read more about HoneyBook

Users also considered
Kylas Sales CRM logo

#TheBetterCRM

Kylas is an enterprise-grade CRM that helps businesses manage, track, and store customer-related information in the cloud. Salespeople can access prospect information, create tasks, take meeting notes, and stay on top of their pipeline from anywhere they choose.

Read more about Kylas Sales CRM

Users also considered
Ploomes CRM logo

CRM platform that automates sales and business workflows

Ploomes is a cloud-based CRM that centralizes contacts, deals, and communication in one secure platform. Access your sales pipeline, automate follow-ups, and track results from anywhere. Integrates with ERPs, Gmail, and marketing tools. Plans start at $22/user/month.

Read more about Ploomes CRM

Users also considered
Tripleseat logo

Guest and event management tool for hospitality businesses

Tripleseat is an event management platform for restaurants, bars, nightclubs, hotels, and other unique venues. The solution enables teams to streamline the event booking and planning process, helping businesses increase event revenue.

Read more about Tripleseat

Users also considered

Key features for Online CRM software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Data Import/Export: Simplifies importing and exporting data, supports bulk uploads, maintains data integrity, and ensures compatibility with various formats. 93% of reviewers rated this feature as important or highly important.
  • Pipeline Management: Organizes leads by stages, tracks progress, facilitates effective follow-ups, and supports easy management and reporting. 90% of reviewers rated this feature as important or highly important.
  • Lead Management: Prioritizes high-potential leads, automates follow-ups, tracks interactions, and improves conversion rates. 90% of reviewers rated this feature as important or highly important.
  • Lead Capture: Automatically gathers leads from multiple sources, integrates with forms and campaigns, and ensures efficient follow-up and organization. 88% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Provides customizable reports, tracks performance metrics, supports data-driven decisions, and enhances forecasting and sales strategies. 86% of reviewers rated this feature as important or highly important.