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Reservations Software with Booking Notes

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Hostaway logo
4.7
850

Vacation rental software for property management companies

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.6
    Features
    4.7
    Customer support
    4.7
Pros and Cons from Hostaway users   
+15
Easy to use, good connection with few platform, good user friendly design. Some of the features are good.
Long time to receive an answer and they reply without looking at your enquiry, just sending random links to their knowledge base. Just useless if you have an urgent problem.
The customer support is excellent and they are constantly updating and improving. As you grow in number of listings the pricing becomes one of the best in the industry.
Difficult functionality, unable to put in standard restrictions or rules that you can when dealing with the channels directly.
It has been good working with them and the customer support has been wonderful. The learning curve is really steep so it just takes time to get things really set up and understood.
Response time can be delayed due to timezone challenges.
How it is able to help with so many aspects of my business. I love how I can use it to help with guest communications or just use it to sync calendars.
They had this corrected in just a week. The most recent issue I reported was also something that affected every user and they are working hard even now to correct it in a timely manner.
I like this company, their culture, and their obvious commitment to the client. The software is very intuitive, user-friendly, and has a fantastic design.
We've had an excellent experience thus far. From the seamless integrations with all OTA channels to the free booking engine website to drive direct bookings; Hostaway has been really helpful.
The other great thing about Hostaway are the constant improvements and customer support. It seems there are new and improved features every month which is exciting.
I love the task feature as well. I am still learning how to use a lot of it and I am excited about that.
Excellent product with all the necessary features. Fabulous customer support.
I'm pretty satisfied overall. Once these features have changed I'm very happy.
The fact that there is a lot of automation possibilities in the product makes our lives a lot easier and time won can be focused on other Business Development tasks.
The product itself is intuitive, user friendly. Hostaway's pricing/business model fits perfectly with my type of vacation rental business.
And I never encountered a glitch, something I appreciate a lot. Also, costumer service is really good.
Integration worked well with our current software. I love the multiple levels of services offered, with the dashboard, the email system, and the website build for my specific properties.
Easy to use, good connection with few platform, good user friendly design. Some of the features are good.
Long time to receive an answer and they reply without looking at your enquiry, just sending random links to their knowledge base. Just useless if you have an urgent problem.
The customer support is excellent and they are constantly updating and improving. As you grow in number of listings the pricing becomes one of the best in the industry.
Difficult functionality, unable to put in standard restrictions or rules that you can when dealing with the channels directly.
It has been good working with them and the customer support has been wonderful. The learning curve is really steep so it just takes time to get things really set up and understood.
Response time can be delayed due to timezone challenges.
How it is able to help with so many aspects of my business. I love how I can use it to help with guest communications or just use it to sync calendars.
They had this corrected in just a week. The most recent issue I reported was also something that affected every user and they are working hard even now to correct it in a timely manner.
I like this company, their culture, and their obvious commitment to the client. The software is very intuitive, user-friendly, and has a fantastic design.
We've had an excellent experience thus far. From the seamless integrations with all OTA channels to the free booking engine website to drive direct bookings; Hostaway has been really helpful.
The other great thing about Hostaway are the constant improvements and customer support. It seems there are new and improved features every month which is exciting.
I love the task feature as well. I am still learning how to use a lot of it and I am excited about that.
Excellent product with all the necessary features. Fabulous customer support.
I'm pretty satisfied overall. Once these features have changed I'm very happy.
The fact that there is a lot of automation possibilities in the product makes our lives a lot easier and time won can be focused on other Business Development tasks.
The product itself is intuitive, user friendly. Hostaway's pricing/business model fits perfectly with my type of vacation rental business.
And I never encountered a glitch, something I appreciate a lot. Also, costumer service is really good.
Integration worked well with our current software. I love the multiple levels of services offered, with the dashboard, the email system, and the website build for my specific properties.
Easy to use, good connection with few platform, good user friendly design. Some of the features are good.
Long time to receive an answer and they reply without looking at your enquiry, just sending random links to their knowledge base. Just useless if you have an urgent problem.
The customer support is excellent and they are constantly updating and improving. As you grow in number of listings the pricing becomes one of the best in the industry.
Difficult functionality, unable to put in standard restrictions or rules that you can when dealing with the channels directly.
It has been good working with them and the customer support has been wonderful. The learning curve is really steep so it just takes time to get things really set up and understood.
Response time can be delayed due to timezone challenges.
How it is able to help with so many aspects of my business. I love how I can use it to help with guest communications or just use it to sync calendars.
They had this corrected in just a week. The most recent issue I reported was also something that affected every user and they are working hard even now to correct it in a timely manner.
I like this company, their culture, and their obvious commitment to the client. The software is very intuitive, user-friendly, and has a fantastic design.
We've had an excellent experience thus far. From the seamless integrations with all OTA channels to the free booking engine website to drive direct bookings; Hostaway has been really helpful.
The other great thing about Hostaway are the constant improvements and customer support. It seems there are new and improved features every month which is exciting.
I love the task feature as well. I am still learning how to use a lot of it and I am excited about that.
Excellent product with all the necessary features. Fabulous customer support.
I'm pretty satisfied overall. Once these features have changed I'm very happy.
The fact that there is a lot of automation possibilities in the product makes our lives a lot easier and time won can be focused on other Business Development tasks.
The product itself is intuitive, user friendly. Hostaway's pricing/business model fits perfectly with my type of vacation rental business.
And I never encountered a glitch, something I appreciate a lot. Also, costumer service is really good.
Integration worked well with our current software. I love the multiple levels of services offered, with the dashboard, the email system, and the website build for my specific properties.
Peek Pro logo

Peek Pro

4.7
771

Mobile-Optimized Booking System for Tour Operators

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.6
    Features
    4.5
    Customer support
    4.8
Pros and Cons from Peek Pro users   
+15
The ease of scheduling new activities, its seamless integration into our website and effortless booking for our customers has been a winning combo.
Requests to speak to managers are ignored. Unless you call and call there is no movement on your concerns and some customer support representatives are downright rude.
Setting it up was super easy. The level of customization from email templates to booking flow is really impressive.
Possibly fraudulent - definitely misrepresenting their service and product.
I like the all-inclusive feel of the check-out. I like the ability to customize emails, have waivers signed in the program itself and all the customer information tracked by booking.
Does not have all the functionality I need. What I really disliked most about this company is the accounting department.
The best part is this software is designed for the user, cheap and can be used in Costa Rica. This tool will be of great help for waivers, payment hold and organizing offline bookings.
Absolutely terrible customer support. Takes 3 days plus to reach anyone.
We've had great experiences with the customer support team. They solve problems quickly, they understand our needs, and are pro-active in helping us look ahead to the next steps.
Their customer support team is awesome, and always help us out in a timely manner. We truly couldn’t be in business without Peek PRO.
Works perfect for what I use and I would recommend for someone using it for scheduling people remotely.
I still am learning but it is way better than the square appointments app that I was using. It was worth the cost for me.
Overall I am very happy with peak pro and would highly recommend.
The greatest help is the staff at the help desk.
Customer service good; knowledgeable and accessible. Navigating the website difficult for somethings.
The software is great, customer support is phenominal.
We appreciate how this integrates with our website, and allows customers and employees to complete bookings.
Peek PRO software is so simple and easy to use, and it makes our booking process seamless.
The ease of scheduling new activities, its seamless integration into our website and effortless booking for our customers has been a winning combo.
Requests to speak to managers are ignored. Unless you call and call there is no movement on your concerns and some customer support representatives are downright rude.
Setting it up was super easy. The level of customization from email templates to booking flow is really impressive.
Possibly fraudulent - definitely misrepresenting their service and product.
I like the all-inclusive feel of the check-out. I like the ability to customize emails, have waivers signed in the program itself and all the customer information tracked by booking.
Does not have all the functionality I need. What I really disliked most about this company is the accounting department.
The best part is this software is designed for the user, cheap and can be used in Costa Rica. This tool will be of great help for waivers, payment hold and organizing offline bookings.
Absolutely terrible customer support. Takes 3 days plus to reach anyone.
We've had great experiences with the customer support team. They solve problems quickly, they understand our needs, and are pro-active in helping us look ahead to the next steps.
Their customer support team is awesome, and always help us out in a timely manner. We truly couldn’t be in business without Peek PRO.
Works perfect for what I use and I would recommend for someone using it for scheduling people remotely.
I still am learning but it is way better than the square appointments app that I was using. It was worth the cost for me.
Overall I am very happy with peak pro and would highly recommend.
The greatest help is the staff at the help desk.
Customer service good; knowledgeable and accessible. Navigating the website difficult for somethings.
The software is great, customer support is phenominal.
We appreciate how this integrates with our website, and allows customers and employees to complete bookings.
Peek PRO software is so simple and easy to use, and it makes our booking process seamless.
The ease of scheduling new activities, its seamless integration into our website and effortless booking for our customers has been a winning combo.
Requests to speak to managers are ignored. Unless you call and call there is no movement on your concerns and some customer support representatives are downright rude.
Setting it up was super easy. The level of customization from email templates to booking flow is really impressive.
Possibly fraudulent - definitely misrepresenting their service and product.
I like the all-inclusive feel of the check-out. I like the ability to customize emails, have waivers signed in the program itself and all the customer information tracked by booking.
Does not have all the functionality I need. What I really disliked most about this company is the accounting department.
The best part is this software is designed for the user, cheap and can be used in Costa Rica. This tool will be of great help for waivers, payment hold and organizing offline bookings.
Absolutely terrible customer support. Takes 3 days plus to reach anyone.
We've had great experiences with the customer support team. They solve problems quickly, they understand our needs, and are pro-active in helping us look ahead to the next steps.
Their customer support team is awesome, and always help us out in a timely manner. We truly couldn’t be in business without Peek PRO.
Works perfect for what I use and I would recommend for someone using it for scheduling people remotely.
I still am learning but it is way better than the square appointments app that I was using. It was worth the cost for me.
Overall I am very happy with peak pro and would highly recommend.
The greatest help is the staff at the help desk.
Customer service good; knowledgeable and accessible. Navigating the website difficult for somethings.
The software is great, customer support is phenominal.
We appreciate how this integrates with our website, and allows customers and employees to complete bookings.
Peek PRO software is so simple and easy to use, and it makes our booking process seamless.
Cloudbeds logo
4.4
323

PMS, Booking & Channel Management for Independent Properties

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.3
    Features
    4.2
    Customer support
    4.1
Pros and Cons from Cloudbeds users   
avatar
+15
Easy to use for the administrator as well as the every day user. Great customer service and amazing help setting it all up in the first place.
There is zero support, they send you to a knowledge base and NO PHONE TO CALL. The api to airbnb does not work and actually blocks calendars randomly.
Our customers like the Booking Engine, and we like the integration with the sites like Booking.com and Expedia. We also like the variety of financial reports.
Inability to add service and tax charges at the end of the bill ( ie- the total of tax & service charges, not on each item). Nowhere to leave notes to others using the system.
Fantastic customer support (usual queries resolved in less than an hour). Lot of useful reports and features like housekeeping and cash draw.
Wish it could stop us from renting rooms that are marked dirty or at least give us a pop-up warning. Don't like the way we have to do group reservations on it.
We switched to Cloudbeds almost a year ago and we experienced an amazing improvement in sales since the very beginning of our adventure. We love it and will keep growing with it.
Our bounce rate quadrupled overnight as people would leave the website thinking we had no availability. There are no reports for the accounting side.
We are very happy with the software - it gives us exactly what we need and the results are excellent. Great Support and very helpful when it comes to problems.
We have loved using Cloudbeds. It's helped us increase bookings, made email marketing super easy and.
I love the fact that the integrity of the system does not depend on my server, in my building, with support requiring remote access to my operating system.
From the very first time we spoke, Rep has been available to answer questions and help me structure my subscription. He was polite, informative, and really familiar with his product.
I'm very happy about this as I think it will make a big impact on driving direct bookings for us. To me this shows that they are looking out for us as their customers.
They are constantly making improvements and really listen to their customers' suggestions. I think the absolute best thing about Cloudbeds is their customer service.
Integration and easy to use. Graphs and tables and reporting is helpful.
Easy to use PMS with great booking channel manager.
For value for your dollar, minimal training needed, and meeting all our core requirements I highly recommend Cloudbeds.
How easy it is to sync all the various booking sites so that I don't get overbookings and also that I can adjust prices for each one easily. Easy to make reservations and charge/refund guests.
Easy to use for the administrator as well as the every day user. Great customer service and amazing help setting it all up in the first place.
There is zero support, they send you to a knowledge base and NO PHONE TO CALL. The api to airbnb does not work and actually blocks calendars randomly.
Our customers like the Booking Engine, and we like the integration with the sites like Booking.com and Expedia. We also like the variety of financial reports.
Inability to add service and tax charges at the end of the bill ( ie- the total of tax & service charges, not on each item). Nowhere to leave notes to others using the system.
Fantastic customer support (usual queries resolved in less than an hour). Lot of useful reports and features like housekeeping and cash draw.
Wish it could stop us from renting rooms that are marked dirty or at least give us a pop-up warning. Don't like the way we have to do group reservations on it.
We switched to Cloudbeds almost a year ago and we experienced an amazing improvement in sales since the very beginning of our adventure. We love it and will keep growing with it.
Our bounce rate quadrupled overnight as people would leave the website thinking we had no availability. There are no reports for the accounting side.
We are very happy with the software - it gives us exactly what we need and the results are excellent. Great Support and very helpful when it comes to problems.
We have loved using Cloudbeds. It's helped us increase bookings, made email marketing super easy and.
I love the fact that the integrity of the system does not depend on my server, in my building, with support requiring remote access to my operating system.
From the very first time we spoke, Rep has been available to answer questions and help me structure my subscription. He was polite, informative, and really familiar with his product.
I'm very happy about this as I think it will make a big impact on driving direct bookings for us. To me this shows that they are looking out for us as their customers.
They are constantly making improvements and really listen to their customers' suggestions. I think the absolute best thing about Cloudbeds is their customer service.
Integration and easy to use. Graphs and tables and reporting is helpful.
Easy to use PMS with great booking channel manager.
For value for your dollar, minimal training needed, and meeting all our core requirements I highly recommend Cloudbeds.
How easy it is to sync all the various booking sites so that I don't get overbookings and also that I can adjust prices for each one easily. Easy to make reservations and charge/refund guests.
Easy to use for the administrator as well as the every day user. Great customer service and amazing help setting it all up in the first place.
There is zero support, they send you to a knowledge base and NO PHONE TO CALL. The api to airbnb does not work and actually blocks calendars randomly.
Our customers like the Booking Engine, and we like the integration with the sites like Booking.com and Expedia. We also like the variety of financial reports.
Inability to add service and tax charges at the end of the bill ( ie- the total of tax & service charges, not on each item). Nowhere to leave notes to others using the system.
Fantastic customer support (usual queries resolved in less than an hour). Lot of useful reports and features like housekeeping and cash draw.
Wish it could stop us from renting rooms that are marked dirty or at least give us a pop-up warning. Don't like the way we have to do group reservations on it.
We switched to Cloudbeds almost a year ago and we experienced an amazing improvement in sales since the very beginning of our adventure. We love it and will keep growing with it.
Our bounce rate quadrupled overnight as people would leave the website thinking we had no availability. There are no reports for the accounting side.
We are very happy with the software - it gives us exactly what we need and the results are excellent. Great Support and very helpful when it comes to problems.
We have loved using Cloudbeds. It's helped us increase bookings, made email marketing super easy and.
I love the fact that the integrity of the system does not depend on my server, in my building, with support requiring remote access to my operating system.
From the very first time we spoke, Rep has been available to answer questions and help me structure my subscription. He was polite, informative, and really familiar with his product.
I'm very happy about this as I think it will make a big impact on driving direct bookings for us. To me this shows that they are looking out for us as their customers.
They are constantly making improvements and really listen to their customers' suggestions. I think the absolute best thing about Cloudbeds is their customer service.
Integration and easy to use. Graphs and tables and reporting is helpful.
Easy to use PMS with great booking channel manager.
For value for your dollar, minimal training needed, and meeting all our core requirements I highly recommend Cloudbeds.
How easy it is to sync all the various booking sites so that I don't get overbookings and also that I can adjust prices for each one easily. Easy to make reservations and charge/refund guests.
Guesty logo
4.4
270

Guesty, where every host thrives.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.4
    Features
    4.4
    Customer support
    4.2
Pros and Cons from Guesty users   
avatar
avatar
+15
Working with them has been great - they are collaborative, constantly improving their product, and have provided us with great customer service.
The onboarding is even worse than the software. All of that said, the leadership is the root to the problem.
In special I would like to mention they have a great support department which will help you in any way possible.
Honestly, worst software and worst customer service experience of my life, and I used to have AT&T. I would strongly advise people to run for the hills.
We love that the guesty professionals help us at night answering our clients needs. The platform is easy to use and we have been extremely happy with it.
Really it is a joke of a company and if you know anything about software you will see how weak it is and how it provides no where close to the value it charges you for.
Guesty is always adding new features, offering new integrations, and partnering with different softwares. We appreciate our relationship with Guesty and hope they continue in the right direction.
Customer support is the worst I even experienced. Only can communicate via email and they are on a different tome zone so if they call you it is a 3 AM EAT.
I saw the improvement from the beginning as the little things that used to bug me before are now improved such support. Now it's fast, easy to communicate, and they will follow up on a case.
Whether it's saved replied, automated messages, or owner's portal, the management of listing all in one place is fantastic.
In terms of outsourcing guest communication it is the best solution we have found until now.
Guesty helps us save a lot of time and money - we can manage multiple listings/properties on multiple rental platforms. Without this solution we would have not been able to grow as we did.
The customer service has been very responsive and helpful.
This software is so easy to use. It has a modern, modular design that makes it easy to use, even for those who are not especially comfortable with computers.
The team shows a genuine interest in helping us achieve our goals, checks-in regularly with updates and advice, and responds quickly when help is needed.
Guesty has really impressed us manage our properties by helping us cut costs and be efficient.
The UI looks good and there are a lot of integration options.
Being able to have a holistic view or my calendar, earnings, performance etc. My favorite thing about this software is the automation and the amount of customization that you can do with automation.
Working with them has been great - they are collaborative, constantly improving their product, and have provided us with great customer service.
The onboarding is even worse than the software. All of that said, the leadership is the root to the problem.
In special I would like to mention they have a great support department which will help you in any way possible.
Honestly, worst software and worst customer service experience of my life, and I used to have AT&T. I would strongly advise people to run for the hills.
We love that the guesty professionals help us at night answering our clients needs. The platform is easy to use and we have been extremely happy with it.
Really it is a joke of a company and if you know anything about software you will see how weak it is and how it provides no where close to the value it charges you for.
Guesty is always adding new features, offering new integrations, and partnering with different softwares. We appreciate our relationship with Guesty and hope they continue in the right direction.
Customer support is the worst I even experienced. Only can communicate via email and they are on a different tome zone so if they call you it is a 3 AM EAT.
I saw the improvement from the beginning as the little things that used to bug me before are now improved such support. Now it's fast, easy to communicate, and they will follow up on a case.
Whether it's saved replied, automated messages, or owner's portal, the management of listing all in one place is fantastic.
In terms of outsourcing guest communication it is the best solution we have found until now.
Guesty helps us save a lot of time and money - we can manage multiple listings/properties on multiple rental platforms. Without this solution we would have not been able to grow as we did.
The customer service has been very responsive and helpful.
This software is so easy to use. It has a modern, modular design that makes it easy to use, even for those who are not especially comfortable with computers.
The team shows a genuine interest in helping us achieve our goals, checks-in regularly with updates and advice, and responds quickly when help is needed.
Guesty has really impressed us manage our properties by helping us cut costs and be efficient.
The UI looks good and there are a lot of integration options.
Being able to have a holistic view or my calendar, earnings, performance etc. My favorite thing about this software is the automation and the amount of customization that you can do with automation.
Working with them has been great - they are collaborative, constantly improving their product, and have provided us with great customer service.
The onboarding is even worse than the software. All of that said, the leadership is the root to the problem.
In special I would like to mention they have a great support department which will help you in any way possible.
Honestly, worst software and worst customer service experience of my life, and I used to have AT&T. I would strongly advise people to run for the hills.
We love that the guesty professionals help us at night answering our clients needs. The platform is easy to use and we have been extremely happy with it.
Really it is a joke of a company and if you know anything about software you will see how weak it is and how it provides no where close to the value it charges you for.
Guesty is always adding new features, offering new integrations, and partnering with different softwares. We appreciate our relationship with Guesty and hope they continue in the right direction.
Customer support is the worst I even experienced. Only can communicate via email and they are on a different tome zone so if they call you it is a 3 AM EAT.
I saw the improvement from the beginning as the little things that used to bug me before are now improved such support. Now it's fast, easy to communicate, and they will follow up on a case.
Whether it's saved replied, automated messages, or owner's portal, the management of listing all in one place is fantastic.
In terms of outsourcing guest communication it is the best solution we have found until now.
Guesty helps us save a lot of time and money - we can manage multiple listings/properties on multiple rental platforms. Without this solution we would have not been able to grow as we did.
The customer service has been very responsive and helpful.
This software is so easy to use. It has a modern, modular design that makes it easy to use, even for those who are not especially comfortable with computers.
The team shows a genuine interest in helping us achieve our goals, checks-in regularly with updates and advice, and responds quickly when help is needed.
Guesty has really impressed us manage our properties by helping us cut costs and be efficient.
The UI looks good and there are a lot of integration options.
Being able to have a holistic view or my calendar, earnings, performance etc. My favorite thing about this software is the automation and the amount of customization that you can do with automation.
Rezdy logo
4.6
227

Tours & activities online booking and distribution platform

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.4
    Features
    4.4
    Customer support
    4.4
Pros and Cons from Rezdy users   
avatar
avatar
+15
It has a great user interface as well as good automation, customer templates and great API. Good for scheduled activities.
I would prefer a flat monthly fee. Some of the fields are missing from the reports which is frustrating.
No glitches, no hacks, and runs just very very smoothly. The monthly updating is essential to improve it & keep the quality at a top industry best standard.
Lack of customer service. Malfunctioning software.
Ease of use, format of information is really good. Adding tours or cloning tours and alterations is great.
But the not good part is the lack of payment integration with the Brazilian market.
If you are starting up, It is a very good way to prepare your company for growth.
Difficult to separate the genuine resellers from time wasters.
Very nice, reach platform that requires a certain level of training but well worth the time invested.
Rezdy has made vouchers, sharing products, agents commission, promo codes easy , seamless delivery and instant confirmation for FIT and agents - love it.
Easy to implement and easy to use. Very stable and reliable.
To be able to have our clients book into our stargazing tours and have all the required info there, auto emails, etc. is just fabulous. It means we do not have to man the office all the time.
I like the integration with big third party booking sites so we can offer live inventory. I also like the email system for customers and the professional interface.
The network of suppliers within the marketplace was important to us, to be able to sell our product but also purchase other products at a negotiated rate. Customer service/support is very responsive.
They made the setup and deploment of products so easy. Our team is now confident and consumers also find it so easy to make bookings.
The onboarding and support teams are excellent.
Every business has different needs, but if Rezdy software suits your needs, the experience of working with them is a good one.
Very good but expensive ,it was better to make good offers and better prices and commission.
It has a great user interface as well as good automation, customer templates and great API. Good for scheduled activities.
I would prefer a flat monthly fee. Some of the fields are missing from the reports which is frustrating.
No glitches, no hacks, and runs just very very smoothly. The monthly updating is essential to improve it & keep the quality at a top industry best standard.
Lack of customer service. Malfunctioning software.
Ease of use, format of information is really good. Adding tours or cloning tours and alterations is great.
But the not good part is the lack of payment integration with the Brazilian market.
If you are starting up, It is a very good way to prepare your company for growth.
Difficult to separate the genuine resellers from time wasters.
Very nice, reach platform that requires a certain level of training but well worth the time invested.
Rezdy has made vouchers, sharing products, agents commission, promo codes easy , seamless delivery and instant confirmation for FIT and agents - love it.
Easy to implement and easy to use. Very stable and reliable.
To be able to have our clients book into our stargazing tours and have all the required info there, auto emails, etc. is just fabulous. It means we do not have to man the office all the time.
I like the integration with big third party booking sites so we can offer live inventory. I also like the email system for customers and the professional interface.
The network of suppliers within the marketplace was important to us, to be able to sell our product but also purchase other products at a negotiated rate. Customer service/support is very responsive.
They made the setup and deploment of products so easy. Our team is now confident and consumers also find it so easy to make bookings.
The onboarding and support teams are excellent.
Every business has different needs, but if Rezdy software suits your needs, the experience of working with them is a good one.
Very good but expensive ,it was better to make good offers and better prices and commission.
It has a great user interface as well as good automation, customer templates and great API. Good for scheduled activities.
I would prefer a flat monthly fee. Some of the fields are missing from the reports which is frustrating.
No glitches, no hacks, and runs just very very smoothly. The monthly updating is essential to improve it & keep the quality at a top industry best standard.
Lack of customer service. Malfunctioning software.
Ease of use, format of information is really good. Adding tours or cloning tours and alterations is great.
But the not good part is the lack of payment integration with the Brazilian market.
If you are starting up, It is a very good way to prepare your company for growth.
Difficult to separate the genuine resellers from time wasters.
Very nice, reach platform that requires a certain level of training but well worth the time invested.
Rezdy has made vouchers, sharing products, agents commission, promo codes easy , seamless delivery and instant confirmation for FIT and agents - love it.
Easy to implement and easy to use. Very stable and reliable.
To be able to have our clients book into our stargazing tours and have all the required info there, auto emails, etc. is just fabulous. It means we do not have to man the office all the time.
I like the integration with big third party booking sites so we can offer live inventory. I also like the email system for customers and the professional interface.
The network of suppliers within the marketplace was important to us, to be able to sell our product but also purchase other products at a negotiated rate. Customer service/support is very responsive.
They made the setup and deploment of products so easy. Our team is now confident and consumers also find it so easy to make bookings.
The onboarding and support teams are excellent.
Every business has different needs, but if Rezdy software suits your needs, the experience of working with them is a good one.
Very good but expensive ,it was better to make good offers and better prices and commission.
Book It Now logo
5.0
9

Online Booking System: B&Bs, Inns, Boutique Hotels, Cottages

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    5.0
    Ease of use
    4.9
    Features
    4.9
    Customer support
    5.0
Pros and Cons from Book It Now users   
No pros & cons found
Starboard Suite logo
4.8
185

Effortless Reservations and Ticketing

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.8
Pros and Cons from Starboard Suite users   
+15
Not only is the software user friendly and easily managed by our employees, but the SS customer support is outstanding.
I was worried that it would take a lot of time to get our people up and running and it really did not.
From the immediate, responsive communication, to the comprehensive training, integration with adwords & analytics, to the generous and useful "Welcome Aboard" gift, these folks have it FIGURED OUT.
Customers get very confused by putting their vouchers in from groupon. They have to call and need to be walked through every step because they can't figure it out on their own.
I like working with smaller companies that have excellent customer service.
I also find the calendar to be rather bulky, and find myself missing our simpler calendar from our previous reservation platform. Having said that, about 95% of their service IS customizable.
Starboard is a great tool to organize and facilitate costumer service. This platform is very intuitive and easy to use, everything we need we can find pretty fast.
It is always a difficult decision to switch to a new reservation system. It was no different for us but we knew when we chose Starboard, we'd made the right call.
You can tell that the staff work really hard and care about their client's satisfaction. Another thing we absolutely love about them is the affordability for using the service.
The support is highly responsive and always exceedingly helpful. They are constantly developing and adding new features as well.
Always answering right away and doing their best to please and solve the clients problems, even creating new programming to solve my specific needs.
Nice, thoughtful people and robust updates. And at a lower price that doesn’t worry me when passing along ticket costs along to customers.
Excellent overall experience. Customer service, outside concierge sales capabilities, web integration- it’s first class.
The system is so naturally user friendly. Training is hands on in a few minutes with staff.
User friendly, able to manage the passengers on different vessels.
There are many great features but one of the things we found most valuable was the willingness to create functions that would work well for our business.
The system solves