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Avaya Experience Platform
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Contact center management solution
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Avaya Experience Platform - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: December 2025
Avaya Experience Platform overview
What is Avaya Experience Platform?
Avaya Experience Platform offers a unified solution for managing interactions coming from multiple channels. The software helps to deliver a personalized customer experience through data integration, intelligent routing, and resource selection features. Regardless of location, interactions can be routed to the most appropriate agent based on skill level, customer value, and campaigns.
Avaya Experience Platform supports voice and video and displays contextual customer data to agents at the point of interaction, while also giving the ability to connect with appropriate internal experts through instant messaging and online presence tools. Historical and real-time reporting helps contact centers improve the quality of the service they offer by identifying trends and call quality.
Key benefits of using Avaya Experience Platform
Personalize customer interactions by accessing customer history and screen pops with contextual customer data from multiple channels.
Agents can use the integrated IM/presence capabilities to connect with experts instantaneously for quicker resolution.
Get a real-time understanding of customer service performance with historical and real-time reporting to identify trends, set performance benchmarks, and plan marketing campaigns.
Starting price
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Avaya Experience Platform’s user interface
Avaya Experience Platform reviews
Overall rating
4.7
/5
11
Positive reviews
91
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.18/10
5
4
3
2
1
9
1
1
0
0
Ronalen V.
CSR
Barry M.
Financial Solutions
Giacomo M.
Communications Manager
Michael M.
Sales Account Manager
Barry M.
Financial Solutions
Chelsea M.
Business banker
Who uses Avaya Experience Platform?
Based on 11 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
Avaya Experience Platform's key features
Most critical features, based on insights from Avaya Experience Platform users:
All Avaya Experience Platform features
Features rating:
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Avaya Experience Platform integrations (24)
Top integrations
Avaya Experience Platform support options
Typical customers
Platforms supported
Support options
Training options
Avaya Experience Platform FAQs
Avaya Experience Platform has the following typical customers:
Large Enterprises, Mid Size Business
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Q. What languages does Avaya Experience Platform support?
Avaya Experience Platform supports the following languages:
English
Q. Does Avaya Experience Platform support mobile devices?
Avaya Experience Platform supports the following devices:
Android, iPhone
Q. Does Avaya Experience Platform offer an API?
No, Avaya Experience Platform does not have an API available.
Q. What level of support does Avaya Experience Platform offer?
Avaya Experience Platform offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum
