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BoldDesk Logo

Customer Service Software, Help Desk Software.

Table of Contents

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BoldDesk - 2026 Pricing, Features, Reviews & Alternatives

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BoldDesk overview

What is BoldDesk?

BoldDesk is premium customer service software that simplifies customer service. Powerful, customizable, and budget-friendly, it allows companies to streamline support operations and enhance customer satisfaction.

Starting price

12per user /
per month

Alternatives

with better value for money

BoldDesk’s user interface

Ease of use rating:

BoldDesk reviews

Overall rating

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No reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
Rating distribution

5

4

3

2

1

0

0

0

0

0

BoldDesk's features

Access controls/permissions
Activity dashboard
AI copilot
AI summarization
Alerts/Escalation
API
Automated responses
Automated routing
Chatbot
Collaboration tools
Customer database
Customizable branding
Customizable fields
Data import/export
Email templates
Generative ai
Knowledge base management
Macros/Templated responses
Mobile app
Multi-Channel communication
Performance metrics
Personalization
Prioritization
Process/Workflow automation
Real-Time chat
Real-Time notifications
Reporting/Analytics
Secure data storage
Self service portal
Service level agreement (sla) management
Single sign on
Social media integration
Surveys & feedback
Third-Party integrations
Workflow management

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BoldDesk pricing

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

BoldDesk® for Startups

0.00

Features included:

  • Qualifying startups get free use of BoldDesk® for a period of 12 months
  • 10 Agents at no charge
  • All the features of the BoldDesk® "Momentum" plan
  • World-class support included - Help getting started + Questions answered along the way
  • Free data migration
  • Rapid onboarding process
  • Clear qualifying criteria - See https://www.bolddesk.com/startups to review the terms and apply!
  • Created by Syncfusion®, a company that is itself 100% bootstrapped and fast-growing. While BoldDesk® is enterprise-ready, we still prioritize startups and SMBs.

BoldDesk® for Non Profits

0.00

Features included:

  • Unlimited Tickets
  • Unlimited Knowledge Base Articles
  • Unlimited End Users
  • Automated Workflows
  • Customization Options
  • 10 free agents in Momentum plan
  • 100+ features
  • 10+ Support Channels: Email, Live Chat, SMS, Facebook, Instagram, WhatsApp, Web Forms, Web Widgets, Microsoft Teams, Slack

Scale

12

/user

Per month

Features included:

  • Email ticketing
  • Knowledge base
  • Workflow automation
  • Canned responses
  • Custom fields
  • Custom views
  • Custom domain
  • Custom email templates
  • Custom ticket status
  • Web widgets and web forms

Momentum (Includes AI Agent)

25

/user

Per month

Features included:

  • All features included in the Scale package, plus:
  • Generative AI Search
  • Live chat
  • WhatsApp & Facebook
  • Instagram & SMS
  • AI Agent
  • Ticket auto assignment
  • Ticket templates
  • Macros
  • CSAT surveys
  • Agent signature
  • Multiple ticket forms
  • Multiple SLAs & business hours
  • SLA reminders & escalation
  • Custom roles
  • Artificial intelligence add-on

Enterprise (Includes AI Agent)

39

/user

Per month

Features included:

  • All Momentum features, plus:
  • Ticket approvals
  • AI Agents
  • HIPAA Compliance
  • Activity/task management
  • Agent shifts
  • Scheduled reports
  • Multibrand help desk
  • Multibrand knowledge base
  • Add contacts to multiple contact groups
  • Brand-specific custom email templates
  • Artificial intelligence add-on

AI Agent for Your Helpdesk

Empty state illustration for "No pricing info"

No pricing info

Features included:

  • Offer 24/7 availability with instant responses
  • Reduce wait times by providing instant answers
  • Handle high chat volumes without extra staffing
  • Improve customer satisfaction with faster resolutions
  • Deliver consistent customer experiences

User opinions about BoldDesk price and value

Value for money rating:

BoldDesk support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base

Training options

Documentation
Videos

BoldDesk FAQs

Q. What type of pricing plans does BoldDesk offer?

BoldDesk has the following pricing plans:
Starting from: $0.00
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of BoldDesk?

BoldDesk has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does BoldDesk support?

BoldDesk supports the following languages:
English, Czech, French, German, Italian, Portuguese, Spanish, Finnish, Japanese, Korean, Norwegian (Bokmal), Polish, Russian, Swedish, Bulgarian, Chinese (Simplified), Danish, Dutch, Greek, Hungarian, Malay, Romanian, Thai, Turkish, Ukrainian, Vietnamese, Arabic, Chinese (Traditional), Croatian, Hebrew, Hindi, Indonesian, Latvian, Portuguese, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian


Q. Does BoldDesk support mobile devices?

BoldDesk supports the following devices:
Android, iPad, iPhone


Q. Does BoldDesk offer an API?

Yes, BoldDesk has an API available for use.


Q. What other apps does BoldDesk integrate with?

BoldDesk integrates with the following applications:
WooCommerce, Aircall, Dropbox Business, Telegram, Jira, WhatsApp, Zapier, OneDrive, Google Drive, Pipedrive, Microsoft Teams, Facebook Apps and Tabs, Exotel, Stripe, Slack, PagerDuty, Microsoft 365, Azure DevOps Server, Ringover, Mailchimp, Twilio, Instagram, Asana, Salesforce Platform, HubSpot CRM, Gupshup, Shopify


Q. What level of support does BoldDesk offer?

BoldDesk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base

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