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Supportbench
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The Only AI Customer Support Platform
Table of Contents
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Supportbench - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Supportbench overview
What is Supportbench?
Supportbench is the #1 AI-powered customer support platform.
Lower your support costs and speed up issue resolutions effortlessly.
Empower your agents with built-in AI tools that utilize historical data and your knowledge base.
Instantly assist agents with predictive insights, auto-responses, and case summaries.
Enhance customer satisfaction using predictive CSAT, CES scoring, sentiment analysis, and emotional insights.
Benefit from dynamic SLAs and easy-to-use dashboards, all without added costs or complex setups.
Trusted by users with a consistent 4.9-star rating on GetApp and G2.
Key benefits of using Supportbench
The Most Complete AI-Powered Helpdesk for B2B Customer Support Teams
Supportbench is built from the ground up to help B2B teams scale, improve customer support, and reduce costs—without relying on IT. Our platform is infused with advanced AI that automates case summaries, predicts satisfaction, generates knowledge articles, and assists agents with smart suggestions—making support faster and more effective.
Top Benefits:
- Lower support costs: Automate tasks, reduce escalations, and improve team efficiency.
- Faster resolutions: AI Copilot suggests replies, summaries, and case context in real time.
- Higher productivity: Agents access past tickets, KB content, and recommended next steps.
- Effortless setup: Built for non-technical teams—launch fast and scale easily.
- Smarter operations: Dashboards, KPIs, and predictive analytics drive continuous improvement.
Key AI Features:
- AI QA Bot: Reads your KB to answer customer questions or escalate intelligently.
- Agent Copilot: Assists with smart responses from case history and KBs.
- Case Summaries: Instant summaries on creation and closure of cases.
- KB Article Creation: Turn resolved tickets into articles in seconds.
- Predictive CSAT/CES: Forecast satisfaction and effort without surveys.
- AI Automation: Auto-prioritize, assign, and tag cases with zero manual work.
Enterprise-Grade Platform:
- Dynamic SLAs: Adjust timelines based on customer and case factors.
- Salesforce Sync: See contract and licensing info without leaving the ticket.
- Self-Service Portal: Fully branded and configurable customer experiences.
- Email Integration: Advanced rich-text editor with inline image support.
- Escalation Management: Track and manage multi-level escalations seamlessly.
- Internal/External KBs: Public or private knowledge accessible via AI bots.
Built for B2B, Rated 4.9/5 by Real Users
Supportbench is trusted by teams who handle high-value, high-touch customer relationships. We make support easier, smarter, and more scalable—with built-in AI and zero IT bottlenecks.
Starting price
per month
Alternatives
with better value for money
Supportbench’s user interface
Supportbench pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.8
Features
4.7
Ease of use
4.8
Customer support
4.9
Reviews sentiment
What do users say about Supportbench?
Users report Supportbench improves customer support by centralizing communication, offering customizable dashboards, and streamlining ticket management. They find it enhances team accountability, enables efficient case tracking, and helps deliver a more personalized experience, leading to higher satisfaction and reduced churn rates. They appreciate the responsive support team and data-driven tools for better decision-making.
Reviewers indicate Supportbench is user-friendly and intuitive, though some mention an initial learning curve with advanced features. They feel the pricing is competitive and transparent, with no hidden costs or constant upselling, making it a cost-effective solution for businesses of all sizes.
Select to learn more
Who uses Supportbench?
Based on 116 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Supportbench's key features
Most critical features, based on insights from Supportbench users:
All Supportbench features
Features rating:
Supportbench awards
Supportbench alternatives
Supportbench
Starting from
32
/user
Per month
Salesforce Sales Cloud
Starting from
25
Per month
Salesforce Service Cloud
Starting from
25
Per month
Bitrix24
Starting from
61
Per month
Supportbench pricing
Value for money rating:
Starting from
32
/user
Per month
User opinions about Supportbench price and value
Value for money rating:
To see what individual users think of Supportbench's price and value, check out the review snippets below.
Kim R.
Technical support specialist
Daniel V.
Executive Assistant
Supportbench integrations (13)
Integrations rated by users
We looked at 116 user reviews to identify which products are mentioned as Supportbench integrations and how users feel about them.
Integration rating: 5.0 (2)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Other top integrations
Supportbench customer support
What do users say about Supportbench customer support?
Customer support rating:
We analyzed 44 verified user reviews to identify positive and negative aspects of Supportbench customer support.
Widespread user sentiment highlights the Supportbench team's responsiveness and willingness to help at every step.
A fair number of users appreciate the team's proactive approach in resolving issues and customizing solutions to fit their needs.
Multiple users note that support staff are friendly, professional, and treat customers as partners, not just clients.
A significant portion of users report fast response times and effective communication, leading to smoother onboarding and daily operations.
Support options
Training options
To see what individual users say about Supportbench's customer support, check out the review snippets below.
“The internal team at Supportbench helped us at every step, before data migration, to organize our department better and after training to ensure every team member was making the most of the platform.”
Shohag T.
Lead Analyst
“Supportbench has helped us increase efficiencies in all areas of customer service, but also their own Support team helped us fix a lot of the ways we had mismanaged our Support and Success department.”
Julia M.
Virtual Assistant
“Initially my team were a little resistant to the change, having just used MS Outlook, but with the Supportbench team's support we were able to implement changes that made it more tuned into my teams needs and made it more 'comfortable' for them to use.”
Eilis B.
Customer Service & Process Improvement Manager
Supportbench FAQs
Supportbench has the following pricing plans:
Starting from: $32.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of Supportbench?
Supportbench has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does Supportbench support?
Supportbench supports the following languages:
English
Q. Does Supportbench support mobile devices?
Supportbench supports the following devices:
Android, iPad, iPhone
Q. Does Supportbench offer an API?
Yes, Supportbench has an API available for use.
Q. What other apps does Supportbench integrate with?
Supportbench integrates with the following applications:
Jira, Zapier, RingEX, Microsoft Teams, Twitter/X, Salesforce Sales Cloud, Harvest, Slack, NinjaOne, LiveChat, Meta for Business, Azure DevOps, HubSpot CRM
Q. What level of support does Supportbench offer?
Supportbench offers the following support options:
Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, Phone Support, 24/7 (Live rep)
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