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Textline
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based plug-and-play text messaging software
Table of Contents
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Textline - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Textline overview
What is Textline?
Textline is a plug-and-play text messaging software designed to help businesses securely communicate with clients using various phone numbers. The Health Insurance Portability and Accountability Act (HIPAA)-compliant platform enables healthcare providers to obtain, document, and store patient consent using built-in automation capabilities.
Textline allows organizations to assign roles to customer service agents, import contact lists from other platforms, and organize phone numbers based on departments and branch or franchise locations. Team members can schedule texts, set up automated replies for incoming conversations, and include emojis, URLs, images, and other file attachments within messages. Administrators can track agents' availability, access customers' conversation history, and track key performance indicators (KPIs) from within a unified platform. The system helps supervisors provide feedback to agents, monitor conversations, and create message templates for quick responses.
Textline facilitates integration with several third-party systems such as Salesforce, Zendesk, Pipedrive, Talkdesk, Slack, Zapier, and more. Agents can segment audiences, schedule announcements, and send surveys to customers via SMS. Other features include multi-factor authentication, triggers, custom surveys, team collaboration, and analytics.
Key benefits of using Textline
Starting price
Alternatives
with better value for money
Pros & Cons
Customer Support
Announcements and Messaging
Ease of Use
Email and Text
Textline’s user interface
Textline pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.7
Ease of use
4.8
Customer support
5.0
Reviews sentiment
What do users say about Textline?
The Textline address book (Email) is not synced to the contact information of the Zendesk ticket 3. if you have the phone customer service would be really awesome and convenient for overseas users
Select to learn more
Who uses Textline?
Based on 168 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Textline's key features
Most critical features, based on insights from Textline users:
All Textline features
Features rating:
Textline awards
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Textline pricing
Pricing plans
Pricing details:
Essentials
No pricing info
Features included:
- Announcements
- Automations
- Scheduled Messages
- Webchat
- NPS And CSAT Surveys
- Domain Claiming
- Admin And Agent Roles
- Custom Contact Fields
- Teams
- Multi-Factor Authentication (MFA)
- Consent Webforms
- HIPAA-Compatible
- Sensitive Data Redaction
- Conversation History (3 Years)
- Basic Support
- Standard Integrations
- API And Webhooks
- Chrome Extension
Pro
No pricing info
Features included:
- Routes
- Timer Automations
- Custom Surveys
- Smart SMS
- Unlimited Conversation History
- Unified Inbox
- Dispositions
- Custom Agent Roles
- Salesforce Integration
- Priority Support With Dedicated Customer Success Manager
Enterprise
No pricing info
Features included:
- Flexible Implementation
- Advanced Security Features
- Personalized Account Plans
- All Features From Pro Plan
User opinions about Textline price and value
Value for money rating:
To see what individual users think of Textline's price and value, check out the review snippets below.
Shae W.
Program Director
Jorge E.
Operations Director
Textline integrations (22)
Textline customer support
What do users say about Textline customer support?
Customer support rating:
We analyzed 70 verified user reviews to identify positive and negative aspects of Textline customer support.
Widespread user sentiment highlights Textline's customer support as responsive, friendly, and quick to resolve issues.
A portion of users appreciate the team's willingness to help with integrations and provide tailored solutions.
Multiple users note that support staff are knowledgeable, patient, and go above and beyond to assist.
Frequently reported by users, support is easily accessible, with fast replies and helpful guidance during onboarding and daily use.
Support options
Training options
To see what individual users say about Textline's customer support, check out the review snippets below.
“We are a small company that focuses on the customer experience and its a breathe of fresh air to work with another company that has a similar culture. If we have a questions, we have a reply from Textline within minutes offering a solution with an awesome attitude. ”
Jennifer K.
Office Manager
“We never had any issues with the basic functionality. When we wanted to make more complicated texting workflows happen, he customer support was been amazing.”
Michael V.
Digital Engagement Specialist
“Textline has great value in its adaptability with many business, and their stellar customer support team.”
Hector M.
Operations Manager
Textline FAQs
Textline has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
These products have better value for money
Q. What languages does Textline support?
Textline supports the following languages:
English
Q. Does Textline support mobile devices?
Textline supports the following devices:
Android, iPad, iPhone
Q. Does Textline offer an API?
Yes, Textline has an API available for use.
Q. What level of support does Textline offer?
Textline offers the following support options:
Email/Help Desk, Knowledge Base, Chat