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Textline
5
149
4
19
3
0
2
0
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based plug-and-play text messaging software
Table of Contents
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Textline - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: September 2026
Textline overview
What is Textline?
Textline is a plug-and-play text messaging software designed to help businesses securely communicate with clients using various phone numbers. The Health Insurance Portability and Accountability Act (HIPAA)-compliant platform enables healthcare providers to obtain, document, and store patient consent using built-in automation capabilities.
Textline allows organizations to assign roles to customer service agents, import contact lists from other platforms, and organize phone numbers based on departments and branch or franchise locations. Team members can schedule texts, set up automated replies for incoming conversations, and include emojis, URLs, images, and other file attachments within messages. Administrators can track agents' availability, access customers' conversation history, and track key performance indicators (KPIs) from within a unified platform. The system helps supervisors provide feedback to agents, monitor conversations, and create message templates for quick responses.
Textline facilitates integration with several third-party systems such as Salesforce, Zendesk, Pipedrive, Talkdesk, Slack, Zapier, and more. Agents can segment audiences, schedule announcements, and send surveys to customers via SMS. Other features include multi-factor authentication, triggers, custom surveys, team collaboration, and analytics.
Starting price
Alternatives
with better value for money
Pros & Cons
Customer Support
Ease of Use
Announcements and Messaging
Contact Management
Response and Questions
Bugs and Issues
Do you work for Textline? Manage this product listing
Textline’s user interface
Textline reviews
Overall rating
4.9
/5
169
Positive reviews
95
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.95/10
5
4
3
2
1
149
19
0
0
1
Lisa y.
leader
Kelly G.
Keep texting
Jill F.
Office manager
Amy B.
Office Manager
Amy B.
Office Manager
Jill F.
Office manager
Who uses Textline?
Based on 169 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Textline's key features
Most critical features, based on insights from Textline users:
All Textline features
Features rating:
Textline alternatives
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Textline pricing
Pricing plans
Pricing details:
Essentials
No pricing info
Features included:
- Announcements
- Automations
- Scheduled Messages
- Webchat
- NPS And CSAT Surveys
- Domain Claiming
- Admin And Agent Roles
- Custom Contact Fields
- Teams
- Multi-Factor Authentication (MFA)
- Consent Webforms
- HIPAA-Compatible
- Sensitive Data Redaction
- Conversation History (3 Years)
- Basic Support
- Standard Integrations
- API And Webhooks
- Chrome Extension
Pro
No pricing info
Features included:
- Routes
- Timer Automations
- Custom Surveys
- Smart SMS
- Unlimited Conversation History
- Unified Inbox
- Dispositions
- Custom Agent Roles
- Salesforce Integration
- Priority Support With Dedicated Customer Success Manager
Enterprise
No pricing info
Features included:
- Flexible Implementation
- Advanced Security Features
- Personalized Account Plans
- All Features From Pro Plan
User opinions about Textline price and value
Value for money rating:
To see what individual users think of Textline's price and value, check out the review snippets below.
Lisa y.
leader
Kelly G.
Keep texting
Textline integrations (19)
Integrations rated by users
We looked at 169 user reviews to identify which products are mentioned as Textline integrations and how users feel about them.
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
“Customers can submit claims via Umbrella and they appear in Gorgias.”
Bianca A.
Ops Director
Textline customer support
What do users say about Textline customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Textline customer support.
Widespread user sentiment highlights Textline's customer support as fast, friendly, and highly responsive to inquiries.
A significant portion of users appreciate the team's helpfulness in resolving issues and assisting with integrations or setup.
Multiple users mention that support staff are knowledgeable, patient, and go above and beyond to ensure satisfaction.
A fair number of users value the ease of contacting support, with quick replies and effective solutions provided via text.
Support options
Training options
To see what individual users say about Textline's customer support, check out the review snippets below.
“Textline has great value in its adaptability with many business, and their stellar customer support team.”
Hector M.
Operations Manager
“Really thanks!I made the payment in Sep, [sensitive content hidden] started to help me integrate Textline into Zendesk,we have several brands in our company, so we need the different numbers on Textline to be associated with different brands in the Zendesk ticket, [sensitive content hidden] helped me to submit my request to the support team and help me to have it done!For now, we are officially using this app now, really have a great experience!!!”
Lisa y.
leader
“The biggest con is the price you pay for users and then text charges above and beyond the basics.”
Jill F.
Office manager
“Not being able to see if a customer had read my messages.”
Charlie C.
Wellness Team Lead
Textline FAQs
Textline has the following typical customers:
Small Business, Mid-size Business, Large Enterprises, Freelancers
These products have better value for money
Q. Does Textline support mobile devices?
Textline supports the following devices:
iPad, iPhone, Android
Q. What level of support does Textline offer?
Textline offers the following support options:
Email/Help Desk, Knowledge Base, Chat
