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Tidio
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Aill-in-one customer support software with AI features
Table of Contents
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Tidio - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
Tidio overview
Based on 590 verified user reviews
What is Tidio?
Tidio is a customer support solution offering key features such as chatbot functionality, customer support tools, live chat, real-time consumer-facing chat, and chat transcripts/history, among others.
Who uses Tidio?
Reviews for Tidio come from a wide variety of industries, including information technology and services (10% of reviewers), retail (7%), and marketing and advertising (6%). The most frequent use case for Tidio cited by reviewers is live chat (73% of reviewers).
What do users say about Tidio pricing?
Reviewers appreciate Tidio’s generous free plan and scalable pricing, which they say suits small businesses well. Some users report that advanced features are costly, and they feel recent price increases and confusing pricing models reduce accessibility.
What are the most popular integrations for Tidio?
The Tidio integration most frequently cited by reviewers is WordPress, a website builder product rated 4.8 out of 5 for its integration with Tidio.
Starting price
per month
Alternatives
with better value for money
Tidio’s user interface
Tidio pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.6
Ease of use
4.7
Customer support
4.6
Reviews sentiment
What do users say about Tidio?
Tidio is a customer support solution offering key features such as chatbot functionality, customer support tools, live chat, real-time consumer-facing chat, and chat transcripts/history, among others.
Select to learn more
Who uses Tidio?
Based on 590 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Tidio's key features
GetApp's analysis of 55 verified user reviews collected between July 2021 and April 2024 identifies Tidio's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Tidio's real-time consumer-facing chat for its ability to facilitate immediate customer interaction, leading to faster sales and higher customer satisfaction. They find it easy to use, with clear notification settings and the option to set service hours and automated messages. Users report that the chat capability helps capture leads, answer questions, and build relationships. They also value the mobile app for on-the-go chatting and mention the potential integration with Slack for team responses. Of the 31 Tidio users who gave detailed accounts of their use of Real-time Consumer-facing Chat, 87% rated this feature as important or highly important.
Kevin H.
Owner
Cruz S.
Vice President
Reviewers highlight Tidio's transcripts/chat history feature as a valuable tool for tracking and analyzing past interactions. They appreciate the ability to access previous chats easily, which helps in reviewing customer service performance and following up with clients. Users find it convenient to archive interactions and suggest improvements like emailing transcripts to users. They say this aspect ensures no information is missed and aids in maintaining a professional and organized communication record. Of the 18 Tidio users who gave detailed accounts of their use of Transcripts/Chat History, 83% rated this feature as important or highly important.
See related user reviews
Marianela F.
Water Treatment and Environmental Management Consultant
Keith M.
Operations Director
All Tidio features
Features rating:
Tidio awards
Tidio alternatives
Tidio
Starting from
24.17
Per month
Slack
Starting from
No pricing info
LiveChat
Starting from
No pricing info
LiveAgent
Starting from
No pricing info
Tidio pricing
Pricing plans
Pricing details:
User opinions about Tidio price and value
Value for money rating:
Of 129 reviews that provide robust commentary on Tidio's price and value, 69% mention it in a positive light.
Reviewers indicate that Tidio offers a free plan with a generous set of features, making it especially attractive for small businesses and startups. Users think the free version is sufficient for basic needs, with options to upgrade as their business grows. Some users report that the free plan allows them to test most premium features without requiring a credit card, which they find valuable. Reviewers appreciate the scalability and flexibility of Tidio’s pricing, noting that they can choose plans that fit their current business size and expand as needed. Users say the cost is appropriate for the value received, especially compared to other tools that offer fewer features at a higher price. Some reviewers find the paid plans affordable and suitable for different types of businesses.
However, some users report that many advanced features are locked behind higher-tier plans, which they feel are expensive, particularly for small businesses or nonprofits. Reviewers feel that recent price increases and changes to the pricing structure have made Tidio less accessible, with some mentioning unexpected rate hikes. Some users say the pricing model is confusing, with unclear upgrade paths and additional charges for extra users or features. Reviewers indicate that the cost to remove branding or access premium functionalities can be high, and some wish for more transparent or regionally adjusted pricing.
, and
To see what individual users think of Tidio's cost and value, check out the review excerpts below.
Tidio integrations (59)
Integrations rated by users
We looked at 590 user reviews to identify which products are mentioned as Tidio integrations and how users feel about them.
Integration rating: 4.9 (22)
“Tidio Plugin is amazing just install and set it up we did it with our landing page and blog”
“I have integrated my wordpress website with tidio chatbot. which is super easy.”
Anonymous R.
AM Marketing
Integration rating: 5.0 (9)
“I know that if someone is on my shopify website and has a question, they can get an answer in seconds when asking Lyro!”
Madi G.
Artist
Integration rating: 4.9 (8)
“The primary purpose is to have automated chatbot to answer customer’s informative questions 24/7.”
Theekapat C.
ICT Support and Project Coordinator
Integration rating: 4.9 (7)
“This enables us to seamlessly add clients to our Monthly Newsletter without needless forms”
Ollie M.
Business Support Technician
Integration rating: 4.8 (5)
Integration rating: 4.3 (4)
Integration rating: 5.0 (3)
Integration rating: 3.7 (3)
Integration rating: 5.0 (3)
Integration rating: 4.0 (2)
Integration rating: 4.5 (2)
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Tidio customer support
What do users say about Tidio customer support?
Customer support rating:
We analyzed 72 verified user reviews to identify positive and negative aspects of Tidio customer support.
A significant portion of users highlight Tidio's customer support as fast, responsive, and consistently helpful.
A fair number of reviewers appreciate the 24/7 availability and ease of reaching the support team when needed.
Multiple users note that support agents are friendly, professional, and provide effective solutions to issues.
A limited number of users report inconsistent response times, lack of follow-up, or difficulty reaching support on occasion.
Support options
Training options
To see what individual users say about Tidio's customer support, check out the review snippets below.
“I don't have any negatives to report at this time, Tidio offers Support and quickly and professionally resolves issues as they are reported.”
Samuel R.
Intensive Housing Based Case Manager
“Some of the customization wasn't as intuitive as we expected, but the customer support team was so quick and helpful that it didn't matter.”
Samantha M.
Operations Director
“The most negative aspect so far was having scheduled an online meeting with support, which was accepted, and a few hours before it was due to take place it was cancelled without any explanation or attempt to reschedule.”
Paulo S.
CEO
Tidio FAQs
Tidio has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
These products have better value for money
Q. What is Tidio used for?
Tidio is a cloud-based customer support software suite featuring a live chat, help desk ticketing, chatbot automation, and a powerful conversational AI agent. Over 300,000 companies in ecommerce, tech, and service industries use Tidio to deliver faster support, simplify team workflows, and increase sales. With Tidio, your team can connect with customers instantly via live chat, set up automated responses to common questions using Flows (rule-based bots), and manage conversations from multiple channels—email, Messenger, Instagram, WhatsApp—all in a single view. At the center of it all is Lyro, Tidio’s conversational AI agent for customer service that resolves up to 64% of repetitive customer issues on its own. Lyro instantly learns from your help content to give fast, accurate, and on-brand answers—without inventing information or needing manual setup. Tidio helps businesses scale support and improve revenue. Fewer missed chats, faster responses, and more time for agents to handle what matters most. Try it free—your first 50 AI-powered chats with Lyro are on the house. No credit card required.
Q. What are the benefits of using Tidio?
Q. What languages does Tidio support?
Tidio supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, French, German, Hebrew, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Portuguese, Portuguese, Romanian, Russian, Spanish, Swedish, Turkish
Q. Does Tidio support mobile devices?
Tidio supports the following devices:
Android, iPad, iPhone
Q. Does Tidio offer an API?
Yes, Tidio has an API available for use.
Q. What level of support does Tidio offer?
Tidio offers the following support options:
Knowledge Base, 24/7 (Live rep), Email/Help Desk, Chat, FAQs/Forum
