Vivantio ITSM Pricing, Features, Reviews & Comparison of Alternatives

Vivantio ITSM Reviews

Vivantio ITSM

Flexible, Trusted, Reliable Service Desk Software

4.23/5 (75 reviews)
6

Chosen by global enterprises for its flexible licensing and extensible design which makes it ideal for large scale, multi-site organizations with complex needs.

Vivantio ITSM is a powerful platform that will provide a sound foundation for your complete service management vision, not just in IT but throughout your organization and any service environment.

Configuration, not Customization
With the innovative Vivantio ITSM Service Designer you can create any number of processes and ticket types, define the relationships between them and tailor them to your specific requirements.

Flexible Licensing
ITSM licenses for your IT team, Pro licenses for finance and Lite for HR – mix and match the licenses you need to build exactly the platform your business needs and gain maximum value.

Analytics: Forecasting, Analysis and Measurement
Market-leading analytics tools as well as ITSM benchmarks and scorecards give you detailed reporting, trend analysis and performance measurement.

Award-Winning Support
Our award-winning, dedicated support team are available to protect your business continuity and ensure the highest platform performance.

Third Party Analytics Integration
If you already use business reporting and intelligence tools to consolidate information from across your organization or enterprise, you can easily plug in your Vivantio data. Ideal for management reporting as well as business metrics and analytics.

On-Premise Or SaaS Delivery
Ultimate flexibility with on-premise and SaaS delivery, a choice of data centers in the US and UK, and hybrid options if necessary.
www.vivantio.com

Vivantio ITSM Reviews (75)

Latest reviews

 Excellent Tool and Excellent Customer service

Previuosly we used Maximo as our ticketing tool, When compared to the Maximo the VIvantio is excellent and the cusotmer service is also very satisfactory.The ease of using the tool os very easy

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Reviewed 27th of February by Sneha Kalluru

 

 very good service

My experience is very good because the Software have is a ease of use with the assigned, closed and open of ticket for the user.

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Reviewed 8th of February by Ramon Torres

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Vivantio ITSM Pricing

Starting from: $90.00/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

The Vivantio Platform provides multiple licensing options to allow you to maximize your investment and keep your whole service team connected.

Key Features of Vivantio ITSM

  • Unmatched Codeless Configuration
  • Active Directory / LDAP Integration
  • Flexible Concurrent Licensing
  • Market-Leading Analytics
  • Award-Winning Support
  • Incident, Problem and Change Management
  • Third-Party API Integration
  • SaaS or On-Premise Delivery
  • ITIL
  • Interactive Dashboards
  • Asset Audit Trail
  • Business Rules Engine
  • Self-Service Web Portal
  • Knowledge Base
  • Customizable Views
  • Email-to-Ticket
  • Tasking
  • Asset Management / CMDB
  • Service Level Agreements (SLA)

Vivantio ITSM Screenshots (2)

Vivantio ITSM screenshot: Vivantio's Customizable dashboard gives a visual overview of service fulfillment across virtually any metric.Vivantio ITSM screenshot: Prioritize your work and each step in your unique service process based on urgency by automating the workflow of each ticket.

Specifications

Intended Users
Large Enterprises, Mid Size Business, Public Administrations
Devices Supported
Linux, Mac, Windows, Web-based, Windows Phone, Mobile Web App
Supported Countries
Australia, Canada, Germany, United Kingdom, United States
Support Options
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials

Alternatives to Vivantio ITSM

Benefits

Vivantio ITSM's exclusive "Ticket Types" framework allows your organization to uniquely configure, track, & fulfill multiple types of requests from virtually any department (IT, Facilities, HR, Marketing, etc). This, combined with Vivantio's uniquely flexible concurrent licensing generates real business value.

Videos

Sneha Kalluru

Excellent Tool and Excellent Customer service

27/02/2017

Previuosly we used Maximo as our ticketing tool, When compared to the Maximo the VIvantio is excellent and the cusotmer service is also very satisfactory.The ease of using the tool os very easy

Pros

I like the fast logging of the tcikets with out failing our SLA

Cons

I can say some times while loggig the problem tickets it leads confusion

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Vivantio ITSM

For me, I am completely satisfy with the tool

Source: Capterra
Helpful?   Yes   No
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Ramon Torres

very good service

08/02/2017

My experience is very good because the Software have is a ease of use with the assigned, closed and open of ticket for the user.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
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Aditya Shishodia

Good Ticketing Tool

07/02/2017

I've been using various ticketing tool for monitoring tickets but vivanto seems to be the lightest and most efficient tool till date.

Pros

Ease of use Light, pulls up quickly.

Cons

Active ticket section doesn't display the intended results often.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering Vivantio ITSM

NA

Source: Capterra
Helpful?   Yes   No
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Kiran Kumar  Kari

Reviewing after 6 months of usage

07/02/2017

First thing I would like to convey is about the easy options in Vivantio. It is very easy to understand, to raised ant kind of tickets, to report and to maintain a Knowledge base. I have raised some of the issues with Vivantio Support especially working on reports, the support was quick and is persistent till it get resolved.

Pros

- I don't see any slowness in terms of performance - I don't see any major outages which can interrupts business - User friendly and is easy to administer - Good support

Cons

- The report Builder which is used for reporting could be enabled with advanced features of reporting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering Vivantio ITSM

- The report Builder which is used for reporting could be enabled with advanced features of reporting.

Source: Capterra
Helpful?   Yes   No
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Johnson Eric

User Friendly Application

06/02/2017

This application is very easy to use and simple to understand. I like the way I can go to the ticket from my email so I can sort first come first serve.

Pros

I can access application from email.

Cons

N/A

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering Vivantio ITSM

N/A

Source: Capterra
Helpful?   Yes   No
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Nelson Tillero

Great potential, needs more reliability

06/02/2017

"Performance..." and "Active Incidents" tab do not work over %50 of the time. Incidents that are merged can not be unmerged. Great tracking of old incidents

Pros

Very productive database management when it works

Cons

features stop working. Freezes often. Direct contact

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
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Amy Jones

Vivantio- Liaison Review

06/02/2017

Communication with the customer service team has been good. The ticketing system is much more user-friendly than our last system!

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
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Vasu kotamsetty

Over all Vivantio is an awesome tool.

04/02/2017

We use Vivantio as our ticketing tool. I have hands on experience with this tool, we do keep our data in the form of tickets in vivantio. Usually I update close and moving to different states of tickets which are assigned on my name. Its very easy to use and quick in response.

Pros

Its interface is very user friendly.

Cons

No Comments, in fact I love this tool

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Vivantio ITSM

In the ticket logs History filed is not allowed to expand, so we need to view all our updates by scrolling down. Its better to have an expansion to this area.

Source: Capterra
Helpful?   Yes   No
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Nikos Nicolaides

Simple and easy tool to use.

03/02/2017

This tool is one of our basic tools here at Managed services. We use it daily for our ticketing system. It has improved a lot since last year but there are still a couple of things that need improvement. 1) It needs to speed up a bit. Sometimes the website is a bit slow and the whole experience is frustrating. 2) You cannot download multiple files at once. For example, if you have more than one file attached in a ticket, you have to manually download them one by one. 3) It does not work very well in 4:3 screens, but this is undersandable. :) 4) Under Company/Contacts, you used to see a lot more information, such as phone numbers. Now this functionality is lost. 5) Every time we raise a change, the suggested articles are being randomly displayed, in which have nothing to do with the change itself. For arguments sake, lets say that there are 2 articles: one that explains how to plant trees and another on how to do groceries. Now if you raise a change (i.e on fixing your car) , it shows the 2 articles as "suggested". In reality, these 2 articles have nothing in common with the change itself!

Pros

Easy to use

Cons

Slow, CSS is not very pretty.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Likelihood to recommend

7/10

Recommendations to others considering Vivantio ITSM

External authentication would be a plus (such as AD, google, linkedIn).

Source: Capterra
Helpful?   Yes   No
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Salvador Madrigal

Extra Plus

03/02/2017

I have been use this for all my personal and business project with a complete satisfaction so I will give a ++++

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more

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