getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Table of Contents

usersusersusers

Talk with us for a free 15-min consultation

Expert advisors like Chase, who have helped 1,000+ companies, can find the right software for your needs.

Top Rated Call Center Software with Real-Time Notifications in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: February 2026

Real-time notifications ensure prompt responses to customer inquiries, track updates on tickets, and enhance productivity by keeping agents informed about important events and necessary changes. This leads to efficient customer support and timely decision-making. Our reviewers in call center software rated this feature as highly important.

5 Best Call Center Software with Real-Time Notifications

Product
User rating
Starting price
LiveAgent logo
4.7
(1.7K)
15
per user/per month
visit website
Zendesk Suite logo
4.4
(4K)
39
per user/per month
visit website
Zoho Desk logo
4.5
(2.2K)
20
per user/per month
visit website
Freshdesk logo
4.5
(3.3K)
19
per user/per month
visit website
Webex Suite logo
4.4
(7.3K)
25
per user/per month

See other top Call Center products with real-time notifications

How we picked the 5 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Call Center software category. They also needed to have sufficient reviews about real-time notifications, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for real-time notifications, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 5 best products

LiveAgent logo

LiveAgent

Reviews Sentiment
 
 
 
1-2(7)
3-4(493)
5(1,247)
Key Features
Call Center Management4.6
Call Logging4.6

User insights about the real-time notifications feature

Reviewers appreciate LiveAgent's real-time notifications for their promptness and efficiency in alerting agents to new and updated tickets. They find the notifications helpful for providing timely customer support. Users report that notifications can be customized for specific events or departments, though some mention the need for better desktop integration.
Verified reviewer profile picture

See related user reviews

“The real-time notification feature is highly customizable, so agents can choose to receive notifications for specific events or departments only of his concern.”
Verified reviewer profile picture

Kuldeep G.

Sales and marketing

“Notifications for new tickets are excellent, and work out if you're in the app already. If not, they come by email. Notifications on updates to existing tickets are not as strong.”
BH

Ben H.

Manager

Starting price
15per user /
per month
visit website
Pros and Cons based on 1,747 verified reviews
Verified reviewer profile picture

Unified social media management

Enhanced team coordination

Comprehensive client support

Centralized communication channels

Frequent technical issues

Complex email management

Challenging call management

See pros and cons details
Zendesk Suite logo

Zendesk Suite

Reviews Sentiment
 
 
 
1-2(117)
3-4(1,678)
5(2,270)
Key Features
Call Center Management4.6
Call Logging4.5

User insights about the real-time notifications feature

Users value Zendesk Suite's real-time notifications for keeping them informed about ticket activity and customer interactions. They report that notifications are timely and help improve response times and collaboration. Reviewers appreciate the integration with email and Slack, though some mention occasional delays and missing desktop notifications.

See related user reviews

“Real-time notifications in Zendesk Suite provide instant updates on ticket activity, ensuring timely responses, improved collaboration, and efficient customer support workflows.”
AJ

Angel J.

HMIS Operations Manager

“Real-time notifications alert agents to new tickets, replies, and customer interactions instantly, enabling them to respond more quickly. This can lead to higher customer satisfaction as issues are addressed promptly. Increased Team Collaboratio”
JI

Jahidul I.

Finance

Starting price
39per user /
per month
visit website
Pros and Cons based on 4,065 verified reviews

Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details
Zoho Desk logo

Zoho Desk

Reviews Sentiment
 
 
 
1-2(21)
3-4(883)
5(1,304)
Key Features
Call Center Management4.5
Call Logging4.7

User insights about the real-time notifications feature

Reviewers highlight Zoho Desk's real-time notifications for their efficiency in alerting agents to new tickets and updates. They find this capability crucial for maintaining timely responses and improving customer support. Users appreciate the customizable notification settings and the immediate updates, though some mention occasional issues with ticket number visibility.

See related user reviews

“Real time notifications are critical to our business, we are notified whenever a customer has reached out to us. This features gives us the opportunity to ensure we don't miss any customer issues. ”
BM

Beatriz M.

CUSTOMER SUPPORT SPECIALIST

“Zoho's real-time notifications keep you updated instantaneously and guarantee prompt answers for efficient customer support.”
TD

Tammy D.

Business Owner-Designer

Starting price
20per user /
per month
visit website
Pros and Cons based on 2,208 verified reviews

Enhanced productivity features

Effective team collaboration

Streamlined client interactions

Support for business expansion

Seamless CRM integration

Slow performance issues

Notification management challenges

Email handling limitations

Complex user interface

See pros and cons details
Freshdesk logo

Freshdesk

Reviews Sentiment
 
 
 
1-2(49)
3-4(1,344)
5(2,002)
Key Features
Call Center Management4.4
Call Logging

User insights about the real-time notifications feature

Users find Freshdesk's real-time notifications valuable for promptly addressing customer support tickets. They appreciate the instant alerts for new and updated tickets, which help meet SLA times and improve productivity. Reviewers note that notifications can be received via email, Slack, and other integrations. Some users experience occasional delays and mismatched notification times.

See related user reviews

“This is one of my favorite features because i get emails which instantly alert me to new tickets coming in which are linked to the customers that i manage. Its critical that i can see if a ticket is urgent or low priority.”
KS

Kyle S.

Operations Manager

“ real-time notification, businesses can receive instant alerts when new support tickets are created or when there are updates to existing tickets. This allows businesses to respond quickly to customer requests, ensuring that support requests are resolved in a timely manner and customers receive a satisfactory support experience. most liked feature of mine over alll ”
mk

mithun k.

individual

Starting price
19per user /
per month
visit website
Pros and Cons based on 3,395 verified reviews

Multichannel communication support

Efficient help desk management

Enhanced team collaboration

Robust issue tracking

Comprehensive customer support

Limited search functionality

Slow performance speed

Inconsistent issue resolution

Inefficient email management

Problematic call management

See pros and cons details
Webex Suite logo
Reviews Sentiment
 
 
 
1-2(132)
3-4(3,248)
5(4,012)
Key Features
Call Center Management4.6
Call Logging

User insights about the real-time notifications feature

Reviewers appreciate Webex Suite's real-time notifications for their promptness and reliability. They find the notifications helpful for meetings, incoming calls, and messages, ensuring timely communication. Users report that notifications can be customized and integrated with APIs. However, some mention occasional delays and synchronization issues between devices.
Verified reviewer profile picture

See related user reviews

“I like that Real Time Notifications in Webex allow me to be alerted when someone is trying to reach me. This is especially useful for when I'm in a meeting and someone needs to contact me. Real Time Notifications also allow me to stay on top of the conversation and know when someone has responded or posted something new. This helps me stay in the loop and stay up-to-date with the conversation.”
Verified reviewer profile picture

Devendra K.

Manager

“WebEx allows for integrations with APIs, so we can get immediate notifications when e.g. an interface drops on a router. ”
TS

Tom S.

Network Engineer

Starting price
25per user /
per month
Pros and Cons based on 7,392 verified reviews
Verified reviewer profile picture

Efficient remote collaboration

Robust communication conferencing

Enhanced team collaboration

Interactive webinars

Effective online training

Connectivity issues

Browser compatibility problems

Complicated issue management

Navigation and screen issues

User experience challenges

See pros and cons details

Other Top Rated Call Center Software with Real-Time Notifications in 2026

Aircall logo

Aircall

AI powered customer communications platform

visit website
Make every phone conversation count and give time back to your reps with 100+ CRM, Helpdesk, and software integrations.

Read more about Aircall

Users also considered
Microcall logo

Microcall

Cloud-based call accounting software

visit website
Microcall is a cloud-based call accounting solution that helps users identify and search phone numbers, track telecom expenses, analyze voice traffic, and more.

Read more about Microcall

Users also considered
Zoho Voice logo

Zoho Voice

Cloud-based business phone for SMB sales and support teams

visit website
Zoho Voice is an online business telephony and contact center solution for businesses of all sizes. Packed with powerful features to seamlessly connect with your colleagues and customers, Zoho Voice helps you redefine your customer experience more efficiently with faster business communications.

Read more about Zoho Voice

Users also considered
LiveAgent logo

LiveAgent

Category Leaders

Multichannel customer care solution with an AI chatbot

visit website
LiveAgent is a multichannel inbound call center solution that allows businesses to manage customer interactions via phone, live chat, and social media. This cloud-based solution enables agents to route calls and boost customer satisfaction

Start with a 1 month free trial, no credit card required.

Read more about LiveAgent

Users also considered
3CX logo

3CX

Web & mobile-based (Android, iOS) communications system.

visit website
3CX is an all-in-one call center solution to communicate with customers via voice, video & chat. Offers advanced queue strategies set to individuals or groups. Integrates with various CRMs & MS 365. Includes call recordings & reports. One interface to answer customer live chat, FB messages & SMS.

Read more about 3CX

Users also considered
Zendesk Suite logo

Zendesk Suite

AI powered customer service across all channels

visit website
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Read more about Zendesk Suite

Users also considered
Shelf logo

Shelf

Cloud-based knowledge management solution

visit website
The Shelf modern knowledge management platform helps businesses thrive with on-demand answers to the questions that block customer and employee success.

Read more about Shelf

Users also considered
Webex Suite logo

One app for everything. And everyone.

Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Read more about Webex Suite

Users also considered
Freshdesk logo

Online helpdesk system and customer service software

With an inbuilt phone system and an array of smart features, Freshdesk allows you to set up your very own call center on the cloud in just a few minutes.

Read more about Freshdesk

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Your traditional customer service telephony has been redesigned for the cloud.

Read more about Zoho Desk

Users also considered
Ringover logo
Category Leaders

100% cloud phone for startups and SMEs

Set up your call centre online in just a few clicks. No need for technical expertise to deploy a high-performing call centre for your business. Configure everything online. Be up and running in minutes.

Read more about Ringover

Users also considered
Talkdesk logo
Category Leaders

Cloud-based contact center & customer experience platform

Self-service management. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required.

Read more about Talkdesk

Users also considered
Salesforce Service Cloud logo

AI powered customer service management platform

Salesforce Service Cloud offers a solution for contact centers to track & route incoming cases from multiple channels with integration to 80 telephony systems.

Read more about Salesforce Service Cloud

Users also considered
ActivTrak logo

Cloud-based platform for managing workforce intelligence

Optimize call center performance with ActivTrak. Get visibility into how agents work, improve customer interactions & boost productivity

Read more about ActivTrak

Users also considered
HubSpot Sales Hub logo

Freemium email productivity & tracking for sales teams

HubSpot Sales is a suite of inbox-based email tracking & productivity tools with which sales teams can build, automate, and accelerate their sales processes

Read more about HubSpot Sales Hub

Users also considered
Bitrix24 logo

All in one business management workspace

Bitrix24 #1 free CRM, contact and call center software used by over 12 million companies. 100% free for unlimited users. Cloud and open source.

Read more about Bitrix24

Users also considered
XM for Customer Experience logo

Customer experience management (CXM) platform

Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions.

Read more about XM for Customer Experience

Users also considered
Wildix logo

The First Sales-Oriented Unified Communications Solution.

Wildix is a global provider of unified communications solutions for simpler, more secure business communications in the digital age.

Read more about Wildix

Users also considered
Five9 logo

Cloud contact and call center software

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more

Read more about Five9

Users also considered
PhoneBurner logo

Power dialer & outbound sales acceleration software for SMBs

PhoneBurner is an OUTBOUND CALL CENTER platform and power dialer. Try us FREE without a credit card, and reach 4x more contacts with nothing to install.

Read more about PhoneBurner

Users also considered
Agile CRM logo

Sales and marketing CRM for growing businesses

Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey

Read more about Agile CRM

Users also considered
CloudTalk logo

Cloud-based call center software for sales and support teams

CloudTalk is a VoIP phone system built for modern companies. Make things easier for your sales and customer support teams with 70+ advanced calling features and easy-to-setup integrations with your existing business software. It’s the perfect solution for scaling companies. Try a FREE 14-day trial.

Read more about CloudTalk

Users also considered
Glassix logo

One inbox, countless smiles

Glassix is the AI-powered unified messaging platform that keeps your customer conversations connected across any digital channel - Instant messaging apps and SMS text, email conversations, live chat on your website or app, and social media messages. Powered by GPT-4.

Read more about Glassix

Users also considered
TenFold logo

Have better customer conversations

Tenfold NextGen CTI enables companies to increase productivity, improve customer experience & make better business decisions with useful data.

Read more about TenFold

Users also considered
Genesys Cloud CX logo

AI-enabled experience orchestration platform

Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

Read more about Genesys Cloud CX

Users also considered

Key features for Call Center software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Call Center Management: Reviewers highlight the ability to efficiently manage call queues, monitor agent performance, and handle high call volumes. Supervisors can oversee activities, adjust staffing, and provide real-time support to agents. 94% of reviewers rated this feature as important or highly important.
  • Call Logging: Users value the detailed tracking of call activities, including call durations, types, and outcomes. It helps with performance analysis, report generation, and maintaining comprehensive customer interaction histories. 92% of reviewers rated this feature as important or highly important.
  • Call Monitoring: Reviewers appreciate the ability to listen to live calls, evaluate agent performance, and provide immediate feedback. It is particularly useful for training, quality assurance, and improving customer service. 90% of reviewers rated this feature as important or highly important.
  • Call Recording: Users find call recording essential for training, compliance, and quality assurance. It allows for reviewing past interactions, resolving disputes, and ensuring that agents adhere to company standards. 89% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Reviewers emphasize the importance of detailed reporting and analytics for making data-driven decisions. They appreciate the insights into call volumes, agent performance, and customer behaviors. 89% of reviewers rated this feature as important or highly important.
  • Automatic Call Distribution: Users highlight the efficiency of routing calls to the most appropriate agents based on predefined criteria. This feature helps reduce wait times, balance workloads, and improve customer satisfaction. 87% of reviewers rated this feature as important or highly important.