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Complaint Management Software with Multi-Channel Data Collection (2026)

Last updated: April 2026

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Key features of Complaint Management Software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Corrective and Preventive Actions (CAPA): Reviewers appreciate customizable workflows, centralized data storage, and proactive problem-solving capabilities. 96% of reviewers rated this feature as important or highly important.
  • Access Controls/Permissions: Users highlight role-based access, granular control, and regulatory compliance, ensuring only authorized personnel access sensitive information. 96% of reviewers rated this feature as important or highly important.
  • Issue Tracking: Reviewers value efficient issue identification, trend analysis, and resolution tracking, improving overall problem management. 90% of reviewers rated this feature as important or highly important.
  • Support Ticket Management: Users emphasize streamlined ticket handling, efficient communication, and quick resolution of customer inquiries, enhancing service quality. 87% of reviewers rated this feature as important or highly important.
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26 software options

Freshdesk logo
Category Leaders

Online helpdesk system and customer service software

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Freshdesk is a cloud-based complaint management software that helps businesses resolve complaints across email, web, phone, chat, and social media.

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Zendesk Suite logo
Category Leaders

AI powered customer service across all channels

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Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

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LiveAgent logo
Category Leaders

Multichannel Help Desk Solution with Powerful AI Features

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LiveAgent is a web-based complaint management solution. It helps businesses manage customer interactions via multi channel support tickets. This help desk software is a leader in delivering excellent customer service and customer satisfaction.
Start with a 1 month free trial, no credit card required

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Zoho Desk logo
Category Leaders

Customer service software for businesses of all sizes

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Use Zoho Desk to automate compliant management by setting service levels, creating escalation rules & workflows, setting up notifications and more. This brings email, social media, live chat, phone calls, and web forms together. Our free plan gives you 3 users free to head start your operations.

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Tidio logo

Aill-in-one customer support software with AI features

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Tidio is a customer service and engagement platform capable of resolving issues via rules-based chatbots (Flows) and AI agentic customer support. Tidio also let's you chat live with your customers and manage complaints from a centralized hub.

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TeamSupport logo
Category Leaders

Cloud-based customer support solution for B2B SaaS

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TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

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Bitrix24 logo

All in one business management workspace

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Bitrix24 is a free cloud and open source collaboration platform providing CRM, document management, tasking, time management, and project management tools. Over 12 million companies rely on Bitrix24 in 186 countries.

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CXone Mpower logo
Category Leaders

Cloud-based contact center software

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CXone Mpower is a cloud-based contact center platform that assists with customer experience (CX), brand value optimization, and more.

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XM for Customer Experience logo

Customer experience management (CXM) platform

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Understand customers, boost productivity, and reduce costs with the world's most advanced, AI-driven platform for complaint management.

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Front logo
Category Leaders

AI-enabled customer service platform for collaboration

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Front is a complaint management solution that enables support, sales, and account management teams to solve customer inquiries at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email.

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Gladly logo

Cloud-based customer service platform

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Gladly helps brands turn complaints into loyalty with fast, personalized support and AI-assisted resolution across every channel.

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Hiver logo

Modern, AI help desk software built for fast teams.

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Hiver is a modern AI customer service platform built for fast-moving teams. Teams can track tickets, use AI and automations for faster triage, deflect common questions with a built-in knowledge base, and improve performance with analytics.

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SAP Customer Experience logo

Enterprise CRM software

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SAP Customer Experience is a cloud-based customer relationship management solution that integrates with SAP ERP, forming part of the complete SAP business suite. The CRM software provides a single platform to store all client account information and manage all customer communications.

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Cority logo

Cloud-based EHS management software

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Cority provides Complaint Management solutions for businesses, ensuring compliance, driving improvement, and enhancing customer satisfaction. Our software simplifies processes, improves responsiveness, and enables data-driven decisions to prevent future issues.

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ReviewInc logo

Reputation management and customer experience software unite

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ReviewInc is reputation management software and customer experience tools in one dashboard. designed to help businesses of all sizes handle, monitor, collect, and share customer reviews across multiple platforms such as Google, Facebook, and more.

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Kapture CX logo

Cloud-based CRM solution for businesses of all sizes

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Kapture CRM is a cloud-based customer relationship management solution which helps enterprises of all sizes automate sales, distribution, customer service, marketing and collections processes. The platform enables users to manage pre-sale activities from a centralized location.

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Emojot logo

All-in-one platform for customer-centric transformation

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Upgrade complaints handling with seamless ticket management, intelligent prioritization, and automatic assignment and escalations.

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XEBO.ai logo

Cloud-based Feedback Management Solution

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Survey2Connect is a cloud-based CX platform that offers features for data collection, benchmarking, customer recovery, and data integration.

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SimpleWorks logo

Cloud-based all-in-one marketing platform

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Complaint management in SimpleCRM streamlines issue resolution through automated ticketing, escalation workflows, and real-time tracking, ensuring efficient handling, improved customer satisfaction, and compliance with service level agreements (SLAs)

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easiware logo

No more claims, only conversations

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easiware transforms customer interactions by centralizing knowledge, automating requests, and utilizing intelligent technologies. This approach creates memorable customer experiences, fostering brand loyalty and long-term business sustainability.

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Intouch Insight CX Platform logo

Get a 360 view of your customer experiences.

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LiaCX Action Campaign technology includes built-in task automation, so you can assign, track & verify completion of tasks, ensuring complaints are resolved

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TurnFriendly logo

The tool for complaint managers

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TurnFriendly is a web-based platform, especially for the handling of complex complaints.

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Antlere logo

Multi-channel Net Promoter Score (NPS) survey software

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Antlere is an online Net Promoter Score (NPS) survey software that gathers & decodes NPS feedback from multiple platforms to measure & improve customer loyalty

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binds.co logo
(0)

White-labeled survey tool to measure customer satisfaction

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binds.co is a tool that helps businesses collect and measure customers' satisfaction rates and experiences in real-time using customizable online surveys shared across multiple channels, such as text messages, emails, widgets, and service kiosks.

Read more about binds.co

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Platform One logo
(0)

The next generation of Experience Management.

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Customer experience, staff experience, product experience, brand experience, and insight communities are all available in one location with Platform One, a totally integrated CX platform, for simple access, comprehension, action, and improvement.

Read more about Platform One

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