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Top Rated Customer Service Software with Chat/Messaging in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Chat/messaging enables real-time communication, personalized customer service, and immediate support. It integrates various channels, facilitates quick information sharing, and enhances customer interactions, making it easier to address concerns effectively and efficiently. Our reviewers in customer service software rated this feature as highly important.

4 Best Customer Service Software with Chat/Messaging

  • Zendesk Suite
  • LiveAgent
  • LiveChat - Highest rated for chat/messaging
  • Webex Suite

See other top Customer Service products with chat/messaging

How we picked the 4 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the customer service software category. They also needed to have sufficient reviews about chat/messaging, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for chat/messaging based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 4 best products

Zendesk Suite logo

Zendesk Suite

4.4
(4K)
visit website

User insights about the chat/messaging feature

Users report that Zendesk Suite's chat/messaging capabilities are user-friendly, lag-free, and centralize communication effectively. They find it easy to use for live chats and after-hours messaging, which boosts customer confidence and support efficiency. Reviewers appreciate the organized threads, the ability to merge tickets, and the convenience of providing additional information to clients. They say it is straightforward for agents to use and integrates well with their merchandise store for customer inquiries.
“Our organization also has a merchandise store where customers can buy merchandise. We have the chat/messaging wizard on our merchandise website so if someone has a question or inquiry about their order, they can easily message and get help.”
JF

James F.

Music Manager

“We used this app in chatting with our customers. it really helps our company communicate with our customers that needs customer support assistance”
LA

Lani A.

Tea Leader

Customer Service key features coverage

Zendesk Suite offers 6 out of the 6 key features for Customer Service software identified by reviewers:

Support Ticket Management4.5
Call Center Management4.6
Multi-Channel Communication4.2
Email Management4.4
Mobile Access4.2
Live Chat4.3

Pros and cons based on 4,070 verified reviews

56% of users rated Zendesk Suite 5 out of 5 stars, while 3% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 4,070 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

Cons:

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details

Pricing

Starting price:$39 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

LiveAgent logo

LiveAgent

4.7
(1.7K)
visit website

User insights about the chat/messaging feature

Users report that LiveAgent's chat/messaging capabilities are very fast, smooth, and efficient. They find it simple to use and appreciate the real-time messaging for quick problem resolution. Reviewers indicate that it helps in supporting and answering customer queries effectively. They highlight the ability to control chats, anticipate customer questions, and the 24-hour live messaging support. They say it is easy to deploy and provides a modern interface compared to competitors.
“You are in control of every chat, you can withhold the chat, you can also send quicker more efficient messages with no delays such as those associated with email communication.”
Verified reviewer profile picture

Kagisho M.

consultant

“Real-time messaging with clients is crucial for problem resolution. The customer can tell me exactly what they need help with, and I can respond in real-time!”
NS

Nathalie S.

Licensed Sales Agent

Customer Service key features coverage

LiveAgent offers 6 out of the 6 key features for Customer Service software identified by reviewers:

Support Ticket Management4.7
Call Center Management4.6
Multi-Channel Communication4.6
Email Management4.5
Mobile Access4.5
Live Chat4.8

Pros and cons based on 1,753 verified reviews

71% of users rated LiveAgent 5 out of 5 stars, while 0% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 1,753 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Unified social media management

Enhanced team coordination

Comprehensive client support

Centralized communication channels

Cons:

Frequent technical issues

Complex email management

Challenging call management

See pros and cons details

Pricing

Starting price:$15 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

LiveChat logo
4.6
(1.7K)

User insights about the chat/messaging feature

Reviewers indicate that LiveChat's chat/messaging capabilities are essential for sales and customer service satisfaction. They find it reliable, quick, and easy to use, with a clean interface. Users report that it helps shy individuals or those with language barriers communicate confidently. They appreciate the real-time chat, offline message summaries, and additional visitor information. Reviewers feel it integrates well with enterprise help desks and is crucial for immediate customer support and resolving concerns.
“We use LiveChat on our website. Customers and prospects send us chat and messaging frequently. It's a convenient way to communicate with them and see if a call or email is necessary or if we can easily answer their question directly in the chat.”
HH

Hannah H.

HR and Accounting Specialist

“It does the work perfectly. I like the summary I receive when the message is sent while the user is offline. I like extra information about the visitor. ”
Verified reviewer profile picture

Slawomir S.

Sales Manager

Customer Service key features coverage

LiveChat offers 6 out of the 6 key features for Customer Service software identified by reviewers:

Support Ticket Management4.5
Call Center Management4.5
Multi-Channel Communication4.6
Email Management4.5
Mobile Access4.6
Live Chat4.7

Pros and cons based on 1,713 verified reviews

70% of users rated LiveChat 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 1,713 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective team collaboration

Extensive integration options

Easy implementation process

Enhanced client communication

Seamless website integration

Cons:

Frequent connection issues

High costs for small teams

Inconsistent issue resolution

Messaging limitations

See pros and cons details

Pricing

Starting price:$25 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Webex Suite logo
4.4
(7.3K)

User insights about the chat/messaging feature

Reviewers indicate that Webex Suite's chat/messaging capabilities are useful for staying in touch and collaborating, especially in high-stress areas. They find it convenient for sharing content quickly and appreciate the ability to chat with individuals or groups without disrupting presentations. Users report that it works well even on low bandwidth and is user-friendly for call center communication. They say it integrates with Teams for chatting and is secure and easy to use.
“Chat/Messaging has been fluid with Webex providing users to message without disturbing the whole session. It has been set aside on the right and can be hidden from the app interface to avoid any distractions. Important messages can give alert to the admin if important and critical messages are to be read.”
SA

Shamshad A.

Delivery Driver

“This is useful as 2 participants can chat while viewing the main speaker/ presenter. Also allows for questions without disrupting the presentation.”
MG

Mark G.

RN

Customer Service key features coverage

Webex Suite offers 6 out of the 6 key features for Customer Service software identified by reviewers:

Support Ticket Management4.6
Call Center Management4.6
Multi-Channel Communication4.5
Email Management4.4
Mobile Access4.4
Live Chat4.5

Pros and cons based on 7,395 verified reviews

54% of users rated Webex Suite 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 7,395 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient remote collaboration

Robust communication conferencing

Enhanced team collaboration

Interactive webinars

Effective online training

Cons:

Connectivity issues

Browser compatibility problems

Complicated issue management

Navigation and screen issues

User experience challenges

See pros and cons details

Pricing

Starting price:$25 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Customer Service Software with Chat/Messaging in 2026

Zendesk Suite logo

Zendesk Suite

AI powered customer service across all channels

visit website
Zendesk's fully customizable service solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.

Read more about Zendesk Suite

Users also considered
BOSSDesk logo

BOSSDesk

BOSSDesk a FrontRunner in Help Desk Software

visit website
BOSSDesk provides a fully integrated Help Desk Software and IT Asset Management solution for both cloud and on-premise. It has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.

Read more about BOSSDesk

Users also considered
Freshdesk logo

Freshdesk

Category Leaders

Online helpdesk system and customer service software

visit website
Freshdesk is a cloud-based customer service software that offers powerful solutions that businesses of all sizes use to strengthen customer relationships across channels.

Read more about Freshdesk

Users also considered
Zoho Desk logo

Zoho Desk

Category Leaders

Customer service software for businesses of all sizes

visit website
Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations.

Read more about Zoho Desk

Users also considered
Lost Returns logo

Lost Returns

Lost and found software with customer notifications

visit website
Lost Returns is a web-based lost and found software designed to help businesses and individuals streamline reverse logistics of lost properties. It lets teams recover lost items and return them safely to their owners.

Read more about Lost Returns

Users also considered
Salesforce Sales Cloud logo

Cloud-based CRM and sales automation software

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

Read more about Salesforce Sales Cloud

Users also considered
Webex Suite logo

One app for everything. And everyone.

Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Read more about Webex Suite

Users also considered
Dynamics 365 logo

ERP and CRM applications from Microsoft

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools.

Read more about Dynamics 365

Users also considered
ScreenConnect logo

Remote meeting platform for resolving customers' queries

ScreenConnect is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can prevent potential cyberthreats & protect data via features such as AES-256 encryption and two-factor authentication.

Read more about ScreenConnect

Users also considered
LiveAgent logo
Category Leaders

Multichannel Help Desk Solution with Powerful AI Features

LiveAgent is a powerful Customer Service solution. It helps you manage customer interactions with 180+ Help Desk features and 200+ integrations.

Enjoy social media integrations, customer relationship management, video calls, ticketing, and more.
Start your 30-Day free trial, no credit card required

Read more about LiveAgent

Users also considered
LiveChat logo
Category Leaders

AI-based live chat for customer support and sales teams

Connect with your customers on the website, provide them with immediate help when questions arise and create a great customer experience! Try LiveChat for free!

Read more about LiveChat

Users also considered
Intercom logo

AI-powered customer service with helpdesk

Intercom is redefining how businesses support their customers using powerful messaging and automation

Read more about Intercom

Users also considered
Tidio logo

Aill-in-one customer support software with AI features

Tidio is a customer service software suite comprising help desk, live chat, chatbot, and AI agent products. Create chatbot automations with Flows, talk to your clients live in real time, or delegate issue handling to Lyro, an AI agent for customer support, capable of resolving up to 64% of issues.

Read more about Tidio

Users also considered
TeamSupport logo

Cloud-based customer support solution for B2B SaaS

TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

Read more about TeamSupport

Users also considered
Lime Connect logo

Live chat and customer messaging for businesses of all sizes

Userlike is your chat hub for web, mobile and messaging support. Switch to a better method of customer support. For your customers, support agents, sales reps and managers.

Read more about Lime Connect

Users also considered
Talkdesk logo
Category Leaders

Cloud-based contact center & customer experience platform

Delight your customers with excellent customer service voice support. Talkdesk is a browser based call center software that is easy to set up and easy to use.

Read more about Talkdesk

Users also considered
Salesforce Service Cloud logo

AI powered customer service management platform

Salesforce Service Cloud helps to automate customer support combining unified case management, knowledge base, social media support, live chat, & self service.

Read more about Salesforce Service Cloud

Users also considered
SolarWinds Service Desk logo

IT Service Desk & Asset Management Software

Use SolarWinds Service Desk to treat your employees like your best customers with greater visibility into past and present service requests and tickets.

Read more about SolarWinds Service Desk

Users also considered
FixMe.IT logo

Remote Support Software That Always Works

Remote support software designed for delivering on-demand and unattended support from anywhere in the world.

Read more about FixMe.IT

Users also considered
Milvus logo

IT management system and help desk solution

Milvus is an IT management platform which is available only in Portuguese. The system includes capabilities for managing IT assets, help desks, support/issue tickets, service catalogs, remote access, file transfer, device discovery, IT inventory, asset monitoring, customer documentation, and more.

Read more about Milvus

Users also considered
Bitrix24 logo

All in one business management workspace

Bitrix24 is #1 free client management (CRM) and customer service solution, used by 12 million businesses worldwide. Cloud/mobile/open source editions available. Multichannel customer service — email, telephony, website live chat, Facebook, Instagram, Viber, WhatsApp, Skype, Slack, etc.

Read more about Bitrix24

Users also considered
Superchat logo

The comprehensive messaging suite for your business.

Superchat was established to give businesses an easy way to communicate with their customers. The comprehensive messaging suite provides the tools needed to create a unique customer experience.

Read more about Superchat

Users also considered
Smartsupp logo

Smartsupp–Live Chat, Chatbots, and Video Recordings

Smartsupp provides conversation management tools all the way through to AI. It delivers a multichannel customer service platform with live chat, chatbots, video recordings, and all of the customer care tools you will ever likely need to deliver consistent and outstanding website visitor support.

Read more about Smartsupp

Users also considered
CXone Mpower logo

Cloud-based contact center software

For organizations around the globe, NICE provides customer experience (CX) solutions that increase customer satisfaction, boost operational efficiency, and strengthen brand value.

Read more about CXone Mpower

Users also considered
HelpCrunch logo

Customer Communication tool for support, marketing & sales

HelpCrunch is a top-rated Customer Service platform that let's you deliver instant answers to customers 24/7 with Live chat, Help desk, and Knowledge base functionality.
All Features:
- Live Chat
- Auto Messages
- Email Marketing
- Help Desk
- Knowledge Base
- Popups
- Mobile apps

Read more about HelpCrunch

Users also considered

Key features for Customer Service software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Support Ticket Management: Reviewers appreciate the ability to customize and streamline ticket handling, assign priorities, and track statuses efficiently. 90% of reviewers rated this feature as important or highly important.
  • Call Center Management: Users value efficient call tracking, workforce management, queue handling, and detailed reporting for improved customer service. 89% of reviewers rated this feature as important or highly important.
  • Multi-Channel Communication: Reviewers highlight seamless communication across various platforms, including email, chat, social media, and SMS, enhancing customer support. 88% of reviewers rated this feature as important or highly important.
  • Email Management: Users benefit from centralized email handling, template usage, automated responses, and integration with other tools, improving communication efficiency. 85% of reviewers rated this feature as important or highly important.
  • Mobile Access: Reviewers find mobile access essential for managing customer service tasks and communications on the go, ensuring responsiveness. 84% of reviewers rated this feature as important or highly important.
  • Live Chat: Users appreciate real-time customer engagement, query resolution, and the ability to initiate conversations based on customer behavior. 82% of reviewers rated this feature as important or highly important.