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Top Rated Customer Service Software with Mobile Access in 2026

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Mobile access allows teams to manage customer support, respond to inquiries, and stay connected with clients from anywhere. It extends service hours beyond office times, enhances flexibility, and improves overall customer satisfaction. Our reviewers in customer service software rated this feature as important.

7 Best Customer Service Software with Mobile Access

Product
User rating
Starting price
Zendesk Suite logo
4.4
(4K)
39
per user/per month
visit website
Freshdesk logo
4.5
(3.4K)
19
per user/per month
visit website
LiveAgent logo
4.7
(1.7K)
15
per user/per month
visit website
LiveChat logo
4.6
(1.7K)
25
per user/per month
Webex Suite logo
4.4
(7.3K)
25
per user/per month
Salesforce Sales Cloud logo
4.4
(18.7K)
25
per user/per month
Dynamics 365 logo
4.4
(5.8K)
50
per user/per month

See other top Customer Service products with mobile access

How we picked the 7 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Customer Service software category. They also needed to have sufficient reviews about mobile access, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for mobile access, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 7 best products

Zendesk Suite logo

Zendesk Suite

Reviews Sentiment
 
 
 
1-2(117)
3-4(1,681)
5(2,272)
Key Features
Support Ticket Management4.5
Call Center Management4.6

User insights about the mobile access feature

Reviewers appreciate Zendesk Suite's mobile access for its convenience and ability to manage customer service operations from anywhere. They find it user-friendly and valuable for responding to inquiries on the go. However, some users mention that the mobile app lacks certain features and can be difficult to read on small screens.
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“The mobile access feature is a valuable addition to Zendesk Suite, providing me with the tools and flexibility I need to effectively manage my customer service operations, no matter where I am.”
Verified reviewer profile picture

Maximiliano B.

Sales

“Everyone is always on the go these days, and the ability to quickly respond to customer inquiries from my mobile is crucial for our business success. ”
SS

Steffanie S.

Box Office Manager

Starting price
39per user /
per month
visit website
Pros and Cons based on 4,070 verified reviews
Verified reviewer profile picture

Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details
Freshdesk logo

Freshdesk

Reviews Sentiment
 
 
 
1-2(49)
3-4(1,350)
5(2,008)
Key Features
Support Ticket Management4.6
Call Center Management4.4

User insights about the mobile access feature

Reviewers find Freshdesk's mobile access convenient for managing support tickets and customer inquiries on the go. They appreciate the app's user-friendly interface and responsiveness. However, some users report that the mobile app is buggy and lacks certain functionalities, suggesting that it could be more reliable and feature-rich.
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“As a network engineer, I found Freshdesk's Mobile Access feature to be incredibly convenient and user-friendly. With this feature, I can easily access and manage support tickets from my mobile device while on-the-go, making it easier for me to stay on top of customer issues and provide timely solutions”
AO

Abayomi O.

Network Engineer

“We like that Freshdesk offers mobile access, this allows our team members to access and manage customer support tickets and respond to customer inquiries from their mobile devices, which is very helpful for our team members who are always on the go.”
Verified reviewer profile picture

Ahmed A.

Founder, Biomedical Engineer & Data Scientist

Starting price
19per user /
per month
visit website
Pros and Cons based on 3,407 verified reviews
Verified reviewer profile picture

Multichannel communication support

Efficient help desk management

Enhanced team collaboration

Robust issue tracking

Comprehensive customer support

Limited search functionality

Slow performance speed

Inconsistent issue resolution

Inefficient email management

Problematic call management

See pros and cons details
LiveAgent logo

LiveAgent

Reviews Sentiment
 
 
 
1-2(7)
3-4(496)
5(1,250)
Key Features
Support Ticket Management4.7
Call Center Management4.6

User insights about the mobile access feature

Reviewers indicate that LiveAgent's mobile access is useful for handling customer queries on the go. They appreciate the flexibility it provides, although some users find the app outdated and lacking certain features. They report that the app is easy to use but suggest improvements to the user interface and functionality.
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“Live agent is easily accessible in mobiles using it I can handle my clients queries on the go and also helps updating my availability status so that my clients can easily connect with me.”
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Piyush S.

Developer

“it was useful having mobile access so we could attend to our live chats and customers when we were not at the computer (when we were available to do so)”
TC

Toby C.

Owner

Starting price
15per user /
per month
visit website
Pros and Cons based on 1,753 verified reviews
Verified reviewer profile picture

Unified social media management

Enhanced team coordination

Comprehensive client support

Centralized communication channels

Frequent technical issues

Complex email management

Challenging call management

See pros and cons details
LiveChat logo
Reviews Sentiment
 
 
 
1-2(19)
3-4(490)
5(1,204)
Key Features
Support Ticket Management4.5
Call Center Management4.5

User insights about the mobile access feature

Reviewers report that LiveChat's mobile access is highly convenient and easy to use. They appreciate being able to connect with customers from anywhere, at any time, using their smartphones. Users indicate that the mobile app is functional and reliable, although some mention it can be data-intensive and occasionally difficult to navigate.

See related user reviews

“As our office team take turns answering LiveChat, having the ability to do this on their mobile devices has allowed us to increase the time that we can offer LiveChat and not just office hours. ”
mc

matt c.

CEO

“Our customers frequently need help from a jobsite, or a location where a computer is not available. Having mobile access for the customer and even our agents is a big tool in helping us communicate from anywhere”
MR

Mike R.

Manager of Customer Service and Training

Starting price
25per user /
per month
Pros and Cons based on 1,713 verified reviews

Effective team collaboration

Extensive integration options

Easy implementation process

Enhanced client communication

Seamless website integration

Frequent connection issues

High costs for small teams

Inconsistent issue resolution

Messaging limitations

See pros and cons details
Webex Suite logo
Reviews Sentiment
 
 
 
1-2(132)
3-4(3,248)
5(4,015)
Key Features
Support Ticket Management4.6
Call Center Management4.6

User insights about the mobile access feature

Users find Webex Suite's mobile access essential for joining meetings on the go. They appreciate the app's ease of use, stability, and the ability to participate in meetings from anywhere. Reviewers mention that the mobile app is user-friendly and offers a seamless experience, though some find it challenging to navigate and bandwidth-intensive.
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“I use Webex mobile application. It is really useful while I am away from my workplace desktop. I use it to look at my webex meetings scheduled each day. I also get notifications and calls on the mobile application. Great feature!”
ZA

Zahra A.

Electrical Engineer

“I like that Mobile Access in Webex allows me to attend meetings and collaborate with colleagues while on the go. It's a great way to stay connected and productive, no matter where I am. With Mobile Access, I can join a meeting from my phone or tablet, view shared content, chat with other meeting participants, and even transfer files. Plus, it's super easy to use, making it a great option for those who need to stay connected while traveling or away from their desks.”
Verified reviewer profile picture

Devendra K.

Manager

Starting price
25per user /
per month
Pros and Cons based on 7,395 verified reviews
Verified reviewer profile picture

Efficient remote collaboration

Robust communication conferencing

Enhanced team collaboration

Interactive webinars

Effective online training

Connectivity issues

Browser compatibility problems

Complicated issue management

Navigation and screen issues

User experience challenges

See pros and cons details
Salesforce Sales Cloud logo
Reviews Sentiment
 
 
 
1-2(430)
3-4(7,985)
5(10,350)
Key Features
Support Ticket Management4.6
Call Center Management4.4

User insights about the mobile access feature

Users appreciate Salesforce Sales Cloud's mobile access for its convenience and ability to manage sales tasks remotely. They find the app user-friendly and useful for accessing information on the go. However, some reviewers mention that the mobile app is limited in functionality and not as robust as the desktop version.
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“First of all the mobile access is highly important for its user interface it's very much handy to access, and we can login with the help of mobile app without the need of systems. We can track our sales pipeline, collect customer data, and viewing the report all can be done throug mobile access”
Verified reviewer profile picture

Irfanudeen S.

Senior Business Development Associate

“The Salesforce application does a wonderful job of remaining user friendly and efficient for it's users as we like to work on the go on a remote basis as often as we possibly can where we're always running the roads to obtain more inventory and complete various tasks. Salesforce's mobile features make our sales processes and tasks more easy to complete on the road and help cater to our daily work output.”
BJ

Brett J.

Sales Associate

Starting price
25per user /
per month
Pros and Cons based on 18,765 verified reviews
Verified reviewer profile picture

Comprehensive tracking capabilities

Effective client management

Robust CRM functionalities

Advanced sales management tools

Enhanced organizational capabilities

Slow performance speed

Complex setup and configuration

Steep learning curve

Challenging user experience

Not ideal for small businesses

See pros and cons details
Dynamics 365 logo
Reviews Sentiment
 
 
 
1-2(127)
3-4(2,644)
5(3,038)
Key Features
Support Ticket Management4.4
Call Center Management

User insights about the mobile access feature

Users report that Dynamics 365's mobile access is beneficial for managing tasks and accessing information on the go. They appreciate the app's ease of use and compatibility with various devices. However, some reviewers find the mobile interface challenging and suggest improvements for a better user experience.
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“Mobile access in Dynamics 365 allows teachers to update records and manage student information on-the-go, ensuring real-time data accuracy. It enhances communication with students and parents by providing immediate access to important information and”
DT

Dolores T.

Teacher

“I can use Dynamics 365 from anywhere at anytime, to make sure that inventory is up to date and on time.”
Verified reviewer profile picture

Nick T.

Initial and secure specialist

Starting price
50per user /
per month
Pros and Cons based on 5,809 verified reviews
Verified reviewer profile picture

Comprehensive sales management

Effective customer relationship management

Enhanced team collaboration

Efficient task management

Seamless Microsoft integration

Slow performance speed

Disruptive software updates

Steep learning curve

High costs and complexity

See pros and cons details

Other Top Rated Customer Service Software with Mobile Access in 2026

Zendesk Suite logo

Zendesk Suite

AI powered customer service across all channels

visit website
Zendesk's fully customizable service solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.

Read more about Zendesk Suite

Users also considered
BOSSDesk logo

BOSSDesk

BOSSDesk a FrontRunner in Help Desk Software

visit website
BOSSDesk provides a fully integrated Help Desk Software and IT Asset Management solution for both cloud and on-premise. It has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.

Read more about BOSSDesk

Users also considered
Freshdesk logo

Freshdesk

Category Leaders

Online helpdesk system and customer service software

visit website
Freshdesk is a cloud-based customer service software that offers powerful solutions that businesses of all sizes use to strengthen customer relationships across channels.

Read more about Freshdesk

Users also considered
Zoho Desk logo

Zoho Desk

Category Leaders

Customer service software for businesses of all sizes

visit website
Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations.

Read more about Zoho Desk

Users also considered
Assembled logo

Assembled

Intelligent workforce planning for modern support teams

visit website
AI-powered workforce management with ML-based forecasting, intelligent schedule optimization, and real-time operational visibility for modern support teams.

Read more about Assembled

Users also considered
Lost Returns logo

Lost Returns

Lost and found software with customer notifications

visit website
Lost Returns is a web-based lost and found software designed to help businesses and individuals streamline reverse logistics of lost properties. It lets teams recover lost items and return them safely to their owners.

Read more about Lost Returns

Users also considered
Salesforce Sales Cloud logo

Cloud-based CRM and sales automation software

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

Read more about Salesforce Sales Cloud

Users also considered
Webex Suite logo

One app for everything. And everyone.

Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Read more about Webex Suite

Users also considered
Dynamics 365 logo

ERP and CRM applications from Microsoft

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools.

Read more about Dynamics 365

Users also considered
ScreenConnect logo

Remote meeting platform for resolving customers' queries

ScreenConnect is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can prevent potential cyberthreats & protect data via features such as AES-256 encryption and two-factor authentication.

Read more about ScreenConnect

Users also considered
LiveAgent logo
Category Leaders

Multichannel Help Desk Solution with Powerful AI Features

LiveAgent is a powerful Customer Service solution. It helps you manage customer interactions with 180+ Help Desk features and 200+ integrations.

Enjoy social media integrations, customer relationship management, video calls, ticketing, and more.
Start your 30-Day free trial, no credit card required

Read more about LiveAgent

Users also considered
LiveChat logo
Category Leaders

AI-based live chat for customer support and sales teams

Connect with your customers on the website, provide them with immediate help when questions arise and create a great customer experience! Try LiveChat for free!

Read more about LiveChat

Users also considered
EngageBay CRM logo
Category Leaders

Integrated sales & marketing software for growing teams

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Read more about EngageBay CRM

Users also considered
Intercom logo

AI-powered customer service with helpdesk

Intercom is redefining how businesses support their customers using powerful messaging and automation

Read more about Intercom

Users also considered
NetSuite logo

AI-powered cloud-based business management suite

NetSuite is an AI-powered cloud-based business management suite. It helps organizations streamline their operations and gain real-time insights into their performance. The suite caters to a range of industries such as manufacturing, retail, and professional services.

Read more about NetSuite

Users also considered
Tidio logo

Aill-in-one customer support software with AI features

Tidio is a customer service software suite comprising help desk, live chat, chatbot, and AI agent products. Create chatbot automations with Flows, talk to your clients live in real time, or delegate issue handling to Lyro, an AI agent for customer support, capable of resolving up to 64% of issues.

Read more about Tidio

Users also considered
Lime Connect logo

Live chat and customer messaging for businesses of all sizes

Userlike is your chat hub for web, mobile and messaging support. Switch to a better method of customer support. For your customers, support agents, sales reps and managers.

Read more about Lime Connect

Users also considered
Salesforce Service Cloud logo

AI powered customer service management platform

Salesforce Service Cloud helps to automate customer support combining unified case management, knowledge base, social media support, live chat, & self service.

Read more about Salesforce Service Cloud

Users also considered
JIRA Service Management logo

IT service platform for unified support

JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

Read more about JIRA Service Management

Users also considered
Odoo logo

All-in-one open-source business software

Odoo is an all-in-one, open-source business platform covering CRM, Sales, Accounting, Inventory, Manufacturing, and Projects. It’s fully integrated, customizable, and scalable for companies of any size or budget.

Read more about Odoo

Users also considered
SolarWinds Service Desk logo

IT Service Desk & Asset Management Software

Use SolarWinds Service Desk to treat your employees like your best customers with greater visibility into past and present service requests and tickets.

Read more about SolarWinds Service Desk

Users also considered
Apptivo logo

CRM solution for managing customer accounts

Apptivo is a customer relationship management app that allows businesses to create and manage customer accounts with information such as contact information, website, annual revenue‚ address‚ number of employees‚ & more. Accounts can be associated with other records such as contacts or opportunities.

Read more about Apptivo

Users also considered
Bitrix24 logo

All in one business management workspace

Bitrix24 is #1 free client management (CRM) and customer service solution, used by 12 million businesses worldwide. Cloud/mobile/open source editions available. Multichannel customer service — email, telephony, website live chat, Facebook, Instagram, Viber, WhatsApp, Skype, Slack, etc.

Read more about Bitrix24

Users also considered
Smartsupp logo

Smartsupp–Live Chat, Chatbots, and Video Recordings

Smartsupp provides conversation management tools all the way through to AI. It delivers a multichannel customer service platform with live chat, chatbots, video recordings, and all of the customer care tools you will ever likely need to deliver consistent and outstanding website visitor support.

Read more about Smartsupp

Users also considered
Spotler CRM logo

The Powerful CRM for Growing Teams

Spotler CRM is designed for growing teams, making it easy to set up and simple to use. All your data is in one place helping you effectively manage your contacts and share information, enabling great team collaboration, improved customer relationships and increased sales.

Read more about Spotler CRM

Users also considered

Key features for Customer Service software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Support Ticket Management: Reviewers highlight the ability to customize and manage tickets, assign tasks, track progress, and integrate with other tools to improve efficiency and customer satisfaction. 90% of reviewers rated this feature as important or highly important.
  • Call Center Management: Users appreciate real-time tracking, automated call distribution, and efficient workforce management, enhancing customer service and team productivity. 89% of reviewers rated this feature as important or highly important.
  • Multi-Channel Communication: Reviewers value the ability to manage interactions across various channels like email, live chat, and social media, providing flexibility and comprehensive customer support. 88% of reviewers rated this feature as important or highly important.
  • Email Management: Users highlight efficient handling of email inquiries, automated responses, and integration with other systems, ensuring timely and organized customer communication. 85% of reviewers rated this feature as important or highly important.
  • Live Chat: Users appreciate real-time customer engagement, the ability to assign queries, and the integration with other support tools, improving overall customer experience. 82% of reviewers rated this feature as important or highly important.